Promise Technology SmartStor NS4700 User Manual
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Promise Technology SmartStor NS4700 User Manual

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  • Page 2: Table Of Contents

    SmartStor NAS User Manual Contents Chapter 1: Introduction ................5 About This Manual ................ 5 Protocol Support ................6 Hardware Specifications ............... 6 Client Utility OS Support ............... 7 Browser Support ................7 Chapter 2: Quick Setting-up ................ 9 Unpacking the SmartStor NAS ............. 9 Installing Disk Drives..............
  • Page 3 3.3.8 External Drive..............35 Storage Tab................. 37 3.4.1 Create Disk Array............38 3.4.2 Disk Array Management..........41 3.4.3 Logical Drive Management ..........43 3.4.4 Spare Drive Management ..........46 AdminTool Tab ................47 3.5.1 System settings and clearing statistics ......47 3.5.2 Service ................
  • Page 4 SmartStor NAS User Manual 4.2.5 Deleting a Scheduled Backup........106 4.2.6 Restoring Backed-up Files........... 107 4.2.7 Viewing the Backup Event Log ........110 4.2.8 Saving the Event Log........... 111 4.2.9 Clearing the Event Log ..........113 4.2.10 Setting the Port ............114 Managing Share Folders ............

  • Page 5: Chapter 1: Introduction

    Chapter 1: Introduction 1.1 About This Manual This Product Manual describes how to setup, use, and maintain the SmartStor NSx700. It also describes how to use: • SmartNAVI software that you install and run on your Windows or Mac • Promise Advanced Manager WEBPAM PROe software that runs on the SmartStor by browser.

  • Page 6: Protocol Support

    • WebDAV for the file transform over the Internet • iSCSI Target model and Initiator model • DLNA and UPnP for media stream 1.3 Hardware Specifications Model Name SmartStor NS4700/6700 1.8 GHz FLASH 256 MB SDRAM 1GB DDRII (up to 2 GB)

  • Page 7: Client Utility Os Support

    1.4 Client Utility OS Support The following operating systems support SmartNAVI: • Windows XP 32/64 Bit • Windows Vista 32/64 Bit • Windows Server 2003 32/64 Bit • Windows Server 2008 32/64 Bit • Windows Server 2008 R2 • Windows 7 32/64 Bit •...
  • Page 8 SmartStor NAS User Manual Important To configure the SmartStor, you are advised to install SmartNAVI. Please refer to the User’s Manual. Warning The fan contains hazardous moving parts. Keep fingers and other body parts away. Caution RISK OFF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.

  • Page 9: Chapter 2: Quick Setting-Up

    Chapter 2: Quick Setting-up 2.1 Unpacking the SmartStor NAS The SmartStor NSx700 series box contains the following items: • SmartStor NAS Unit • Quick Start Guide • Screws for disk drives • Ethernet cable • Power cord • CD for client utility and reference document Figure 1.
  • Page 10 SmartStor NAS User Manual Figure 2. SmartStor NSx700 Rear View USB Connection VGA output RJ45 Network Connection System Cooling Power Connection...

  • Page 11: Installing Disk Drives

    2.2 Installing Disk Drives Note: You are highly recommended to select Enterprise Level HDD to achieve the best data protection. You can populate the SmartStor NSx700 series NAS with SATA 1.5 Gb/s or 3.0 Gb/s disk drives. For optimal performance, install disk drives of the same model and capacity.
  • Page 12 SmartStor NAS User Manual 2. Carefully lay the disk drive into the drive tray, so that the screw holes on the sides of the carrier align with the screw holes in the drive. 3. Insert the screws through the holes in the drive carrier and into the sides of the disk drive.
  • Page 13 4. Reinstall the drive tray into the SmartStor enclosure. Tip: Repeat steps 1 through 4 until all of your disk drives are installed. Caution Support disk drive hot-swapping. To avoid hand contact with an electrical hazard, remove only one drive carrier a time.

  • Page 14: Connecting The Ethernet Cable

    SmartStor NAS User Manual 2.3 Connecting the Ethernet cable To connect the SmartStor NAS to your network: 1. Attach one end of the network cable to the RJ45 network connection. Please rep See Figure 2. 2. Attach the other end of the network cable to your Ethernet hub or switch.
  • Page 15 Figure 3. Press and hold the Power button about 5 seconds Power Button Figure 4. System status LED turns red, and then goes dark Disk Status LED To restart the SmartStor, press the power button again.

  • Page 16: Using Lcd

    SmartStor NAS User Manual 2.6 Using LCD The SmartStor provides you with a LCD on the front panel that allows you to easily monitor the system status, and configure the network. Figure 5. LCD panel Select Button Enter Button • To monitor the system status, press the Select button repeatedly. The system status will be displayed on the LCD panel sequentially, including the system temperature, voltage, ventilator status, firmware &...

  • Page 17: Setup Wizard

    2.7 Setup Wizard your disk array(s) easily and quickly. The system’s Wizard lets you configure The Wizard will guide you through the required settings step by step. You can choose to configure automatically by using One-Click Setup, or configure manually by using Advance Setup. Using Automatic Configuration Wizard Click NAS tab >...
  • Page 18 SmartStor NAS User Manual Using Advanced Configuration Wizard Click NAS tab > Wizard. Click the Advance Setup button. The Advanced Configuration box displays: Complete the required settings in the Network Settings window, including: Computer Name ․ Obtain an IP address automatically ․...

  • Page 19: Gnu General Public License

    2.8 GNU General Public License This product includes copyrighted third-party software licensed under the terms of the GNU General Public License. Please see the GNU General Public License (“GPL”) for the exact terms and conditions of this license at www.gnu.org. The GPL source code incorporated into the product is available for free download at our web site http://www.promise.com/support/download/download_eng.asp.

  • Page 20: Chapter 3: Webpam Proe

    SmartStor NAS User Manual Chapter 3: WebPAM PROe 3.1 Quick Start The WebPAM PROe is factory-installed on the SmartStor system. WebPAM PROe runs in the browser on your PC/Mac. You can access WebPAM PROe by browser. Browser Support Choose one of the following browsers to use with WebPAM PROe: •...
  • Page 21 The default user name is “administrator” and default password is “password” (The user name and password are case sensitive). Choose the language you prefer by clicking the Language menu on the login screen. To log out of WebPAM PROe, you can do any of the following: •...

  • Page 22: Dashboard Tab

    SmartStor NAS User Manual 3.2 Dashboard Tab The Dashboard tab is the default screen of WebPAM PROe. The System Status icon indicates the top-level status of NAS by displaying: system is OK system has errors 3.2.1 System Status The System Status field displays the high-level of the NAS components by the following status icons: the component is OK the component needs attention...

  • Page 23: Event Information

    • Controller. RAID controllers. Click to display the Device tab > Component List screen. • Voltage. Click to display the Device tab > Component List screen. • Temperature. RAID and JBOD enclosures only. Click to display the Device tab > Component List screen. •...

  • Page 24: Device Tab

    SmartStor NAS User Manual 3.3 Device Tab The Device tab displays the information of all device status of the NAS, including physical drives, disk arrays, logical drives, power supply units, blowers, and backplanes. In the Device tab, you can make settings for the enclosure and physical drives.

  • Page 25: Back View

    Identifying Unconfigured Physical Drives Click the Show unconfigured PD(s) box to identify the unconfigured physical drives in the NAS. Identifying Physical Drives Assigned to a Disk Array Click the Highlight Arrays button to identify the physical drives assigned to a disk array.

  • Page 26: Component List

    SmartStor NAS User Manual 3.3.3 Component List Click Device tab > Component List to display the device ID, operational status, enclosure type, and status description of all enclosures. • Enclosure − View: Move your mouse over the enclosure you want and click the View button to display the enclosure information list.
  • Page 27 Level 3: Spin down − Spin Down Type − Power Saving Idle Time − Power Saving Standby Time − Power Saving Stopped Time − Enable Coercion: This feature is designed for fault-tolerant logical drives (RAID 1, 5, 6, 10, 50, and 60). It is generally recommended to use physical drives of the same size in your disk arrays.
  • Page 28 SmartStor NAS User Manual of usable drive capacity. Table Rounding – Applies a predefined table to determine how much to truncate. − Write Back Cache Flush Interval – Enter a value into the field, 1 to 12 seconds − Phydrv Driver Temperature Threshold −...

  • Page 29: Physical Drive

    3.3.4 Physical Drive Click Device tab > Physical Drive to display the list of physical drives in the NAS. Physical drive information includes: − ID – ID number of the physical drive − Status – Green, yellow, and red icons −...

  • Page 30: Iscsi

    SmartStor NAS User Manual Enable Command Queuing To change the individual physical drive settings: Click Device tab > Physical Drive. Move your mouse over the physical drive you want and click the Settings button. Make setting changes as required: enter, change, or delete the alias in the Alias field.
  • Page 31 Setting up CHAP Click Device tab > iSCSI > CHAP tab. Move your mouse over the item you want and click the Setting button. Complete the required settings in the Chap Settings window, and then click the Submit button. − User Name −...

  • Page 32: Network

    SmartStor NAS User Manual 3.3.6 Network Click Device tab > Network to display the networking information of the system. Networking information includes: − ID − DHCP − IP Address − Gateway IP Address − Speed − MTU − Link Changing Networking Configuration Click Device tab >...
  • Page 33 Advanced Networking Configuration Click Device tab > Network. Click the Setup button. Complete the required settings in the Setup window, and then click the Submit button. − Computer Name − Enable Network Binding – Choose to enable or disable a biding.
  • Page 34 SmartStor NAS User Manual Complete the required settings in the DHCP Server Settings window, and then click the Submit button. − Enable DHCP Server – Choose to enable or disable the function. − IP range – Assign the IP range in the text boxes. −...

  • Page 35: Ups

    3.3.7 UPS Click Device tab > UPS to display the information of the connected UPS in the system. Setting up UPS Click Device tab > UPS. Click the Setup button to bring up the Setup window. Select the option you want and complete the required settings, and then click the Submit button.
  • Page 36 SmartStor NAS User Manual Managing the External Drive Click Device tab > External Drive. Move your mouse over the external drive you want, and then you can do one of the following: − Click the Settings button and select the Write Policy (Write Through or Write Back), and then click the Save button to configure the external drive.

  • Page 37: Storage Tab

    3.4 Storage Tab The Storage tab enables you to create, manage, and delete disk arrays, logical drives, and spare drives. The list of Disk Array provides the information of the disk array, including: − ID – DA0, DA1, DA2, etc. −...

  • Page 38: Create Disk Array

    SmartStor NAS User Manual Warning! When you initialize a logical drive, all the data on the logical drive is lost. Backup any important data before you initialize a logical drive. 3.4.1 Create Disk Array You can also use the Wizard to create a disk array with logical drives and spare drives at the same time.
  • Page 39 In the Select Physical Drives diagram, click the drives to add them to your disk array. The ID numbers of the selected drives will appear in the field below the diagram. When done, click the Submit button. The new disk array appears in the list.
  • Page 40 SmartStor NAS User Manual − Select a RAID Level from the dropdown menu, depending on the number of physical drives in the disk array. Support RAID type with drive number − In the Capacity field, accept the default maximum capacity or enter a lesser capacity (size in MB, GB or TB).

  • Page 41: Disk Array Management

    Disk Array Problems: Disk array problems typically result from a physical drive failure. The most common problem is a degraded disk array. The RAID controller can rebuild a degraded disk array. A more serious, but far less common problem is an Incomplete Array. An incomplete array results from a physical drive that fails or becomes missing during: −...
  • Page 42 SmartStor NAS User Manual − View – Select to view disk array status in the Information tab: Disk Array ID – DA0, DA1, DA2, etc. Alias – If assigned Operational Status – OK is normal Media Patrol – Enabled or disabled on this array PDM –...

  • Page 43: Logical Drive Management

    3.4.3 Logical Drive Management Click Storage tab > Logical Drive. The list of logical drives appears. Move your mouse over the logical drive you want to display the options of the logical drive, including: − View – Select to view logical drive status: Disk Array ID –...
  • Page 44 SmartStor NAS User Manual ALUAAccessStateForCtrl2 LDType – Displays the LD type of the logical drive. − Settings – Select to change or delete the alias in the Alias field. Also, you can configure the Read Policy (ReadCache, ReadAhead, or NoCache) and Write Policy (WriteThru or WriteBack).
  • Page 45 To run Redundancy Check on a logical drive: Click AdminTool tab > Background Activity. The list of background activities appears. Move your mouse over the Redundancy Check item and click the Start button. Check the boxes to the left of the logical drives you want to run. Check the options you want: −...

  • Page 46: Spare Drive Management

    SmartStor NAS User Manual A more serious but far less common problem is an Incomplete Array. An incomplete disk array results from a physical drive that fails or becomes missing during: − RAID level migration − Physical drive transport 3.4.4 Spare Drive Management If you have an unassigned disk drive, you can assign it as a spare drive.

  • Page 47: Admintool Tab

    3.5 AdminTool Tab The AdminTool tab enables you to manage the Subsystem NAS system or virtual enclosure, monitor events, manage background activities, perform firmware updates, restore factory default settings, and save a NAS configuration report. 3.5.1 System settings and clearing statistics The list of NAS system information, including: −...

  • Page 48: Service

    SmartStor NAS User Manual To restart/shutdown the Subsystem: Click AdminTool tab > Subsystem Information. Click the Shutdown/Restart button. In the Shutdown/Restart window, you can: − Click the Shutdown button to stop I/Os and shuts down the subsystem. After subsystem shutdown, you must manually switch off the power at both power supplies.

  • Page 49: Runtime And Nvram Event Logs

    3.5.3 Runtime and NVRAM event logs Runtime events are the 1023 most recent events since the last NAS startup. To view runtime events, click the AdminTool tab > Events. The list of Runtime Events displays the information, including: − Index – A number assigned to this specific event. Highest number is most recent.
  • Page 50 SmartStor NAS User Manual Critical – Action is needed now and the implications of the condition are serious. Major – Action is needed now. Minor – Action is needed but the condition is not a serious at this time. Warning – User can decide whether or not action is required.

  • Page 51: Background Activity, Settings And Schedules

    To clear the NVRAM/Runtime event log: Click the AdminTool tab > Events. Click the NVRAM Events/Runtime Events button. The list of NVRAM Events/Runtime Events displays the information. Click the Clear button. Click the Confirm button. To save the NVRAM/Runtime event log: Click the AdminTool tab >...
  • Page 52 SmartStor NAS User Manual Patrol is concerned with the condition of the media itself, not the data recorded on the media. If Media Patrol encounters a critical error, it triggers PDM if PDM is enabled on the disk array. Media Patrol has three status conditions: Running –...
  • Page 53 IMPORTANT: IF YOUR REPLACEMENT DISK DRIVE WAS FORMERLY PART OF A DIFFERENT DISK ARRAY OR LOGICAL DRIVE, YOU MUST CLEAR THE CONFIGURATION DATA ON THE REPLACEMENT DRIVE BEFORE YOU USE IT. − Migration: The term "Migration" means either or both of the following Change the RAID level of a logical drive Expand the storage capacity of a logical drive Before you begin a migration, examine your current disk...
  • Page 54 SmartStor NAS User Manual − PDM: Predictive Data Migration (PDM) is the migration of data from the suspect disk drive to a spare disk drive, similar to rebuilding a logical drive. But unlike Rebuilding, PDM constantly monitors your disk drives and automatically copies your data to a spare disk drive BEFORE the disk drive fails and your logical drive goes Critical.
  • Page 55 − Transition: Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an un-configured physical drive or a non-revertible spare. The revertible spare drive returns to its original status. In order to run the Transition function, the spare drive must be revertible.
  • Page 56 SmartStor NAS User Manual To add a scheduled background activity: Click AdminTool tab > Background Activity. Click the Scheduler button. Click the Add Schedule button and complete the required settings: − Scheduler Name – Select Media Patrol, Battery Recondition, Power On, Redundancy Check, Spare Check, or Power Off. If you select Redundancy Check, the following settings need to be completed: Auto Fix –...
  • Page 57 To view scheduled background activity: Click AdminTool tab > Background Activity. Click the Scheduler button. The list of Scheduled Background Activities displays, including: − Type – Media Patrol, Redundancy Check, or Spare Check. − Recurrence – Daily, weekly, monthly. − Start Time – Date and time. −...

  • Page 58: Firmware Updates

    SmartStor NAS User Manual For example, to change the Rebuild settings: Click the Rebuild Rate dropdown menu and choose a rate: − Low – Fewer system resources to the Rebuild, more to data read/write operations. − Medium – Balances system resources between the Rebuild and data read/write operations.

  • Page 59: Performance Monitor

    3.5.6 Performance monitor The Performance Monitor screen allows you to monitor the performance of NAS using the analyzed illustrations. Support Table: Logical Drive Physical Drive Port Bandwidth ● ● ● Cache Usage ● Dirty Cache ● Maximum Latency ● ● ●...

  • Page 60: Restore Factory Default Settings

    SmartStor NAS User Manual To view the Port performance: Click AdminTool tab > Performance Monitor. In the Port field, click the Select Ports button to select the port you want and select a performance type from the dropdown menu. When done, the performance of selected port will be shown in the illustration below.

  • Page 61: Import/Export A System Configuration File

    − SNMP Settings − NFS Settings − WebDAV Settings − Network Settings Caution: Use this feature only when required and only on the settings that you must reset to default in order to set them correctly. To restore the factory default settings: Click AdminTool tab >...

  • Page 62: Lunmap Management

    SmartStor NAS User Manual Click the Submit button. The current configuration will be saved as a .bcf file in your Host PC. 3.5.9 LUNMap Management The LUN Mapping function allows you to control what storage arrays are visible to which computers. To add initiator: Click AdminTool tab >...

  • Page 63: Power Option

    3.5.10 Power Option The Power Option screen displays the power management of the NAS. You can change the following power settings from the screen by moving the mouse over the setting item and clicking the Settings button: − Power On LAN When system shutdown, accept magic packet to power SmartNAVI can be the utility to power on NAS by LAN.

  • Page 64: Network Security

    SmartStor NAS User Manual Click the Create button. Enter your e-mail address and click the Save button. To edit the e-mail account: Click AdminTool tab > Message Alert. Move your mouse over the e-mail account in the list, and you can: −...
  • Page 65 To set up Access Protection: Click AdminTool tab > Network Policy. Click the Access Protection button and complete the required settings. − Enable Services – Check to enable the function. − Block Policy − Protocol When done, click the Save button. To set up SSL Certificate: Click AdminTool tab >...

  • Page 66: Nas Tab

    SmartStor NAS User Manual 3.6 NAS Tab 3.6.1 Setup Wizard your disk array(s) easily and quickly. The The system’s Wizard lets you configure Wizard will guide you through the required settings step by step. You can choose to configure automatically by using One-Click Setup, or configure manually by using Advance Setup.
  • Page 67 Using Advanced Configuration Wizard Click NAS tab > Wizard. Click the Advance Setup button. The Advanced Configuration box displays: Complete the required settings in the Network Settings window, including: − Computer Name − Obtain an IP address automatically − IP Address −...

  • Page 68: User Account Management

    SmartStor NAS User Manual 3.6.2 User account management To add users for the NAS: Click NAS tab > NAS User. Click the Create User button. In the Create User window, complete the required settings. − User Name − Password − Retype Password When done, click the Save button.
  • Page 69 In the NAS Group list, move your mouse over the group item and then you can: − Add/remove the users for the group by clicking the Group Settings button. − Remove the selected group by clicking the Delete button. When the new user/group is added, you have to complete the permission settings for each user/group to access the system.

  • Page 70: Protocol Control And Setting

    SmartStor NAS User Manual 3.6.3 Protocol Control and Setting Click NAS tab > Protocol Control. In the Protocol Control list, move your mouse over the protocol option you want and click the Enable/Disable button to turn the feature ON/OFF. The protocols include: −...

  • Page 71: File Sharing Setting

    3.6.5 File Sharing Setting Creating ISO Folder Click NAS tab > File Sharing. Click the Create ISO Folder button to add a folder for ISO file sharing: a. Enter the Source Folder, ISO Image File and Folder Name, and then click the Next button. b.
  • Page 72 SmartStor NAS User Manual Creating Folder Click NAS tab > File Sharing. Click the Create Folder button to add a folder for sharing: a. Enter the Volume and Folder Name, and then click the Next button. b. Select the protocol as Windows/FTP or UNIX/LINUX, and then click the Next button.
  • Page 73 Click NAS tab > File Sharing. Click the Create Folder button to add a folder for sharing: a. Enter the Volume and Folder Name, and then click the Next button. b. Select the protocol as Windows/FTP or UNIX/LINUX, and then click the Next button.
  • Page 74 SmartStor NAS User Manual Read-Write Read-Write Mac AFP Group Member Result Deny-Access Deny-Access Deny-Access Read-Only Deny-Access Read-Write Deny-Access Deny-Access Deny-Access Read-Only Read-Only Read-Only Read-Write Read-Only Deny-Access Deny-Access Read-Write Read-Only Read-Only Read-Write Read-Write Group Member Result Deny-Access Deny-Access Deny-Access Read-Only Deny-Access Read-Write Deny-Access Deny-Access...
  • Page 75 WebDAV Group Member Result Deny-Access Deny-Access Deny-Access Read-Only Deny-Access Read-Write Deny-Access Deny-Access Deny-Access Read-Only Read-Only Read-Only Read-Write Read-Only Deny-Access Deny-Access Read-Write Read-Only Read-Only Read-Write Read-Write − UNIX/LINUX: Assing the IP address in the New IP Addrss box then click the Add button for sharing. Enter *.*.*.* if all IP addresses are allowed fo sharing.

  • Page 76: Backup

    SmartStor NAS User Manual 3.6.6 Backup Click NAS tab > Backup. Select the Backup solution you want by clicking the tab: Snapshot Backup, Remote Backup, Local Backup, Client Backup, and Amazon S3. • Snapshot Backup Click NAS tab > Backup > Snapshot Backup tab. Click the Create button and complete the required settings in the Create Snapshot window.
  • Page 77 − Schedule: Select one of the schedule types you want for the backup solution. Disable – no snapshots will be taken. Time interval by hour – snapshots will be taken at the hourly interval you choose from the dropdown menu. Daily –...
  • Page 78 SmartStor NAS User Manual • Remote Backup Click NAS tab > Backup > Remote Backup tab. Click the Create button and complete the required settings in the Create Remote Backup window. − Source Path − Backup Server: Enter the IP address of the remote backup server.
  • Page 79 choose from the dropdown menus. Weekly – snapshots will be taken on the day of the week, at the time of day you choose from the dropdown menus. When done, click the Run button. The new backup schedule is applied. You can click the Test button to test the server before applying the settings.
  • Page 80 SmartStor NAS User Manual Notes: The USB port on the front panel of the device supports Flash drive, which ONLY allows you to backup the data/file from the Flash drive to the SmartStor. The four USB ports on the back panel ONLY allows you to backup the data/file from the SmartStor to the Flash drive.
  • Page 81 When done, you can: − click the Save button to apply the settings. − click the Run button to backup immediately. − set the backup schedule by selecting one of the schedule types you want for the backup solution. To change the settings of the backup solution, move you mouse over the item you want and click the Settings button.
  • Page 82 SmartStor NAS User Manual Now you can backup specified folders from your PC to the SmartStor by simply pressing a button on the front of the SmartStor. One-Touch Backup Button To disable One Touch Backup, uncheck One Touch Backup and then click the Save button. •...

  • Page 83: Plug-In Management

    − Local Path − Direction: Select Download (from Amazon S3 to device) or Upload (from device to Amazon S3). − Access Key: Enter the Access key fot the Amazon S3 server. − Private key: Enter the Private key fot the Amazon S3 server. −...
  • Page 84 SmartStor NAS Quick Start Guide In the Plug-in list, move your mouse over the item and you can: − Display the plug-in application in a new window by clicking the Open button. − Stop the plug-in application by clicking the Stop button. −...

  • Page 85: Chapter 4: Smartnavi

    Chapter 4: SmartNAVI 4.1 Working with SmartNAVI The SmartNAVI software connects your PC to the SmartStor, performs backups, changes the network settings, create RAID volumes, add and mounts folders, and manages file downloads from the Internet. 4.1.1 Opening the Main Window To open the Main Window, do the SmartNAVI in following actions:...
  • Page 86 SmartStor NAS User Manual When the SmartNAVI Window opens, double-click a system in the Device List. When the login window appears, enter the user namd and password. Click Login then Yes to login the system. The default user name is “administrator” and default password is “password”.

  • Page 87: Choosing A Smartnavi Language

    features of SmartNAVI. 4.1.2 Choosing a SmartNAVI Language On Windows PCs, SmartNAVI chooses the display language automatically based on your OS language setting. On Macs, you choose the display language. To choose a language: Open the SmartNAVI Window. From the dropdown menus, choose Function > Language, then choose the the language you prefer.
  • Page 88 SmartStor NAS User Manual This feature opens Promise Advanced Storage Manager (PASM) in your default browser. See the PASM online help or “Chapter 5: PASM” on page 193 for more information. Main Window Right-click the system in the Device List that you want to open in PASM.

  • Page 89: Viewing Smartnavi Information

    Choose the Open Advanced Management item. The PASM login screen appears in your browser. 4.1.4 Viewing SmartNAVI Information SmartNAVI is the software application that connects your PC with the SmartStor NAS system. To view information about SmartNAVI on Windows: Right-click the SmartNAVI icon in the application tray. Choose About from the popup menu.
  • Page 90 SmartStor NAS User Manual The About window appears and lists the following information: • SmartNAVI Version number • Java Virtual Machine (JVM) Version number • JVM Vendor name • SmartNAVI installation directory on your PC • SmartNAVI Plug-in directory on your PC •...

  • Page 91: Closing Smartnavi

    4.1.5 Closing SmartNAVI To close SmartNAVI: SmartNAVI in Click the close icon on the Main Window. Windows • Windows icon in the top right corner • Mac icon in the top left corner For Windows PCs, if you close SmartNAVI this way, you can open it from the application tray icon.
  • Page 92 SmartStor NAS User Manual If you close SmartNAVI this way, you must open it from the Start menu.

  • Page 93: Managing Backups

    4.2 Managing Backups Caution Please do not close the SmartNAVI or logout the MS Windows system while you are setting a scheduled backup or running the backup process. It will discontinue backup process. 4.2.1 Doing a Backup Now This feature enables you to perform an immediate schedule backup of your files from your Windows or Mac to the NAS system (SmartNAVI).
  • Page 94 SmartStor NAS User Manual • The NAS or Local drive (your PC or MAC) from the first dropdown menu. • The letter designation of your PC or MAC drive under the second dropdown menu. Do any of the following actions to select your backup folders:...
  • Page 95 • Check the Backup My Data box – Selects the My Documents, Favorites, and Desktop folders with all their contents. • Click the Add to Backup icon – Opens the My Documents folder. Click a folder you want to backup, and then click the Choose button.
  • Page 96 SmartStor NAS User Manual • Drag and drop the folders you want to backup to the Backup your data from window. Click the Backup button. The backup begins immediately. Device List Before you can do a backup from the SmartNAVI Main Window, you must create a backup schedule.
  • Page 97 The backup begins immediately. Tray Icon Before you can do a backup from the SmartNAVI tray icon, you must create a backup schedule and setup default NAS first. This feature applies to Windows PCs only. Right-click the SmartNAVI icon in the application tray. Choose Backup Now in the popup menu.

  • Page 98: Scheduling A Backup

    SmartStor NAS User Manual 4.2.2 Scheduling a Backup You can schedule backups by the hour, day, or week. To set a schedule for backing up files from your PC to the NAS system (SmartNAVI): Go to the Main Window. Click the SmartSYNC icon. Click the Backup button.
  • Page 99 • Check the Backup My Data box – Selects the My Documents, Favorites, and Desktop folders with all their contents. • Click the Add to Backup icon – Opens the My Documents folder. Click a folder you want to backup, and then click the Choose button.
  • Page 100 SmartStor NAS User Manual • Drag and drop the folders you want to backup to the Backup your data from window.
  • Page 101 Click the Schedule button. Click an option button for: Hour ․ ․ Day of the week ․ Choose the corresponding values from the dropdown menus: Number of hours ․ Time of day in hours and minutes ․ Time of day and day of the week ․...
  • Page 102 SmartStor NAS User Manual Click the Add button. The newly created schedule appears in the Schedule List.

  • Page 103: Viewing Backup Schedules

    The backed up files will appear on the NAS in a folder named BACKUPDATA_your username. You can also click the Start button to run a scheduled backup immediately. 4.2.3 Viewing Backup Schedules To view the list of current schedules: Go to the Main Window. Click the SmartSYNC icon.
  • Page 104 SmartStor NAS User Manual Click the Schedule List button. (B) Click the schedule you want to change. (C) Click the Modify button. (D) Click the folder whose contents you want to backup.
  • Page 105 Click the Add to Backup icon to expand the tree and narrow your choices. Click the Schedule button. Click an option button for: Hour ․ ․ Day of the week ․ Choose the corresponding values from the dropdown menus: Number of hours ․...

  • Page 106: Deleting A Scheduled Backup

    SmartStor NAS User Manual You can also click the Start button to run a scheduled backup immediately. 4.2.5 Deleting a Scheduled Backup Deleting a scheduled backup has no effect upon any files previously backed-up to the NAS system (SmartNAVI). To delete a scheduled backup: Go to the Main Window.

  • Page 107: Restoring Backed-Up Files

    Click the Delete button. (D) Click the Yes button in the confirmation box. 4.2.6 Restoring Backed-up Files You can restore all or any portion of the files in the BACKUPDATA_your username folder on the NAS system (SmartNAVI). You can choose to restore the files to: •...
  • Page 108 SmartStor NAS User Manual The original file structure is maintained during backup and restoration. Caution If you restore to the original folders on your PC, the restore function will overwrite the files in those folders. Be careful which files you restore and where on your PC you direct the backup files.
  • Page 109 If you chose Restore to a specific folder, do one of the following actions: Type the name of an existing folder in the field provided ․ Type the name of an new folder in the field provided ․ Click the Folder icon - Opens the My Documents folder. (F) ․...

  • Page 110: Viewing The Backup Event Log

    SmartStor NAS User Manual The amount of time required depends on the size and number of files being restored. 4.2.7 Viewing the Backup Event Log Backup events report on backups, schedules, and file transfers. Events are reported by date, time, severity (information or error) and description.

  • Page 111: Saving The Event Log

    Optional. Click the arrow on the Date/Time header to reverse the chronological order. (D) Note For NAS system events, see “Viewing the System Event Log” on page 143. 4.2.8 Saving the Event Log This function saves a copy of the Backup Event Log as a text file onto your PC.
  • Page 112 SmartStor NAS User Manual o save a copy of the Backup Ev ent Log as a text file: Go to the Main Window. Click the SmartSYNC icon. Click the Event Log bu tton. Click the Save button. Optional. Change the file name or save to a different location. Click the Save button in the Save dialog box.

  • Page 113: Clearing The Event Log

    4.2.9 Clearing the Event Log Note Before you clear the Backup Event Log, consider saving a copy for future reference. See “Saving the Event Log” on page 113 . To clear the Backup Event Log: Go to the Main Window. Click the SmartSYNC icon.

  • Page 114: Setting The Port

    SmartStor NAS User Manual 4.2.10 Setting the Port By using port setting, the public services like a WWW server or an FTP server, and others running on your private network may become accessible from the Internet. To set the Port: Go to the Main Window.
  • Page 115 Choose the Share Folders item. All share folders open in your PC’s file browser. From the Main Window:...

  • Page 116: Viewing A List Of Share Folders

    SmartStor NAS User Manual Click the Share Folder icon. Double-click the folder in the Share Folder List that you want to open. The share folder opens in your PC’s file browser. From the Tray Icon: Right-click the SmartNAVI icon in the application tray. Choose Share Folder in the popup menu.
  • Page 117 The Share Folder List appears. Double-click the individual share folder to view its contents.

  • Page 118: Mounting A Share Folder /Creating A Network Drive

    SmartStor NAS User Manual 4.3.3 Mounting a Share Folder /Creating a Network Drive To mount a share folder or create a network drive (Windows): Go to the Main Window. Click the Share Folder icon. (A) Click the Mount Share Folder button. (B) Click the share folder you want to mount or make a network drive.

  • Page 119: Un-Mounting A Share Folder /Disconnecting A Network Drive

    4.3.4 Un-mounting a Share Folder /Disconnecting a Network Drive To un-mount a share folder or disconnect a network drive (Windows): Go to the Main Window. Click the Share Folder icon. (A) Click the Mount Share Folder button. (B) Click the share folder you want to un-mount or delete as a network drive.

  • Page 120: Setting Up A Share Folder For Time Machine

    SmartStor NAS User Manual 4.3.5 Setting up a Share Folder for Time Machine Time Machine is a backup utility included with Mac OS X 10.5 “Leopard” or more. Before you begin, be sure your Mac is running and connected to the same network as the SmartStor.
  • Page 121 Pre-existing Time Machine Configuration on the Mac Follow this procedure if you currently have a Time Machine configuration. To set up the Mac for backups with SmartStor: On the desktop, go to the Dock and click the Time Machine icon. The Time Machine dialog box appears.

  • Page 122: Making Management Settings

    SmartStor NAS User Manual 4.4 Making Management Settings 4.4.1 Configuring a NAS System The Setup Wizard has two modes: • One Click Setup - Loads a collection of default settings. Recommended for most users. • Advanced Setup - Enables you to make your own settings. Recommended for advanced users.
  • Page 123 Click the OK button to continue. Click the Yes button in the confirmation box. The NAS reboots. Then your RAID volume is ready. Advanced Setup To configure your NAS system using Advanced Setup: Go to the Main Window. Click the Setup Wizard icon. (A) Click the Advanced Setup button.
  • Page 124 SmartStor NAS User Manual Subnet Mask ․ Gateway ․ Primary and Secondary DNS – optional ․ Click the Next button to continue. (E) Choose the following values from their respective dropdown menus: Timezone ․ Year ․ Month ․ ․ Time in Hours, Minutes, and Seconds ․...
  • Page 125 Choose Automatic or Manual RAID Volume creation. If you chose Manual, choose the type of RAID Volume you want: Maximum Capacity and performance - RAID 0, using all disk ․ drives Data Protection - RAID 5, using all disk drives ․...
  • Page 126 SmartStor NAS User Manual Click the Next button to continue. Review your parameters. To make changes, click the Previous button. To accept the parameters and configure your NAS system, click the OK button. Click the Yes button in the confirmation box.

  • Page 127: Locating The Smartstor

    10. The NAS reboots. Then your RAID volume is ready. 4.4.2 Locating the SmartStor This feature helps you to physically locate a NAS system. To locate a SmartStor: Go to the Main Window. Rignt-click the system in the Device List that you want to locate. Choose the Locate NAS item.

  • Page 128: Wake-On-Lan

    SmartStor NAS User Manual 4.4.3 Wake-on-LAN This feature allows you to turn on or wake up the SmartStor by locate a NAS system. To wake up a SmartStor: Go to the Main Window. Rignt-click the system in the Device List that you want to wake Choose the Locate NAS item.

  • Page 129: Viewing The System Event Log

    The default NAS is highlighted in the Device List. 4.4.5 Viewing the System Event Log NAS events report functions and status of the NAS system. The Event Log displays the 20 most recent events. Events are reported by date, time, severity (information or warning) and description.
  • Page 130 SmartStor NAS User Manual Click the arrow on the Date/Time header to reverse the chronological order. Note For backup system events, see “Viewing the Backup Event Log” on page 112. Warning Do not disconnect the power or shut down the SmartStor while the plug-in installation is running! Click the Configure Plugin button.
  • Page 131 Click the Enable button. After a moment, the Service Status changes to ON.

  • Page 132: Viewing A List Of Plug-Ins

    SmartStor NAS User Manual The plug-in is now installed SmartStor. 4.4.6 Viewing a List of Plug-ins To view a list of installed plug-ins: Go to the Main Window. Click the NAS Management icon. Click the Configuration Plugin button.

  • Page 133: Viewing Plug-In Version Numbers

    Currently installed plug-ins appear in the Configuration Plugin list. 4.4.7 Viewing Plug-in Version Numbers To view plug-in version numbers: Right-click the SmartNAVI icon in the application tray. Choose About from the popup menu. The About window appears. The About window includes a list of installed plug-ins and their version numbers.

  • Page 134: Enabling And Disabling Plug-Ins

    SmartStor NAS User Manual When you are done with the About window, click the Close button. 4.4.8 Enabling and Disabling Plug-ins Enabling Plug-ins You must add a plug-in to SmartStor before you can use this function. To enable a plug-in: Go to the Main Window.
  • Page 135 Click the Enable button. (D) After a moment, the Service Status changes to ON. The plug-in is now enabled on SmartStor.
  • Page 136 SmartStor NAS User Manual Disabling Plug-ins Disabling a plug-in saves memory space and processing time on the SmartStor. If you do not use a feature, consider disabling its plug-in. To disable a plug-in: Go to the Main Window. Click the NAS Management icon (A). Click the Configuration Plugin button (B).

  • Page 137: Removing Plug-Ins

    The plug-in is now disabled. 4.4.9 Removing Plug-ins There are two reasons to remove a plug-in: To replace the old plug-in with a new one ․ You know that you will never use the plug-in ․ Before you remove a plug-in, consider disabling it, instead. See “Enabling and Disabling Plug-ins”...
  • Page 138 SmartStor NAS User Manual Click the Remove button. (D) Click the Yes button in the confirmation box. The plug-in is removed from SmartNAVI. If you need the plug-in later, you can reinstall it. See “Adding Application Plug-ins” on page XX...

  • Page 139: Rebooting The Smartstor

    4.4.10 Rebooting the SmartStor Normally you will only need to reboot the SmartStor is after a firmware upgrade or a plug-in installation. During the reboot, none of your folders will be accessible from your networked PCs. To reboot the SmartStor: Go to the Main Window.
  • Page 140 SmartStor NAS User Manual The reboot runs automatically. When the SmartStor is fully booted: The system status LED turns blue ․ The buzzer beeps one time (if the ․ buzzer is enabled) See “Enabling and Disabling the Buzzer” on page XX...

  • Page 141: Shutting Down The Smartstor

    4.4.11 Shutting Down the SmartStor The only time you need to shut down the SmartStor is to replace the disk drive cooling fan or the power supply. See “Appendix A: Maintenance” on page 337. During and after the shutdown, none of your folders will be accessible from your networked PCs.
  • Page 142 SmartStor NAS User Manual The shutdown runs automatically.
  • Page 143 Directly To shut down the SmartStor, press and hold the power button on the back of the SmartStor enclosure for five seconds (top, right). The system status LED turns red, then goes dark (bottom, right). Restarting the SmartStor To restart the SmartStor after a shutdown, press the power button on the back of the SmartStor enclosure (top, right).

  • Page 144: Chapter 5: Troubleshotting

    SmartStor NAS User Manual Chapter 5: Troubleshotting 5.1 LCD Error ID LCD Message Corrective action Reserved Disk Array [ID] RAID is degraded. User need to insert a Degraded new drive for rebuilding. Disk Array [ID] Offline RAID is offline. Data may be loss. Delete the offline RAID and create a new one.

  • Page 145: Webpasm Proe System Event Log

    5.2 WebPASM PROe system event log Controller Corrective Action The controller parameter(s) The user successfully changed controller changed by user settings. The controller has new Check the event logs. crash information The controller is overheating. Check for Controller temperature is airflow around and through the controller, above the warning and verify that all fans are working.
  • Page 146 SmartStor NAS User Manual Event Log Corrective Action Event log buffer is cleared in The event log was cleared. Event log buffer is cleared in The non-volatile RAM event log was NVRAM cleared. Front End Driver Corrective Action Host interface link is up Normal.
  • Page 147 Logical Drive Corrective Action Logical drive initialization has Result of user action. Normal. started Logical drive initialization has Logical drive is ready to use. Normal. completed Logical drive initialization has Initialization paused because of user paused intervention, schedule or a higher priority background activity.
  • Page 148 SmartStor NAS User Manual Media patrol is stopped Media patrol stopped because of user intervention, schedule or the logical drive was deleted or went critical or offline. Media patrol is aborted due to System resources are low. Reduce an internal error. system load or restart the NAS.
  • Page 149 intervention, schedule or the logical drive was deleted or went critical or offline. PDM is switched to rebuild. PDM changed to rebuild because the logical drive went critical PDM is stopped internally The destination drive was removed or used for a rebuild. Physical Disk Corrective Action Physical disk is marked online...
  • Page 150 SmartStor NAS User Manual no longer found removed from the enclosure. Replace or reinstall the disk drive as needed. A physical disk has Disk drive experienced an unknown encountered an unknown error. If this message appears (non-ECC) media error. repeatedly, replace the disk drive. A physical disk has A potentially faulty address or bad sector encountered PFA condition...
  • Page 151 should finish. Array was incomplete due to RAID migration was interrupted by a missing NV Watermark shutdown. If array is online, try migration again. If array is offline, delete and recreate array. Rebuild Corrective Action Rebuild is started Result of settings or user action. Normal. Rebuild is completed Normal.
  • Page 152 SmartStor NAS User Manual Redundancy Check is aborted System resources are low. Reduce due to internal error system load or restart the NAS. Redundancy Check Check the logical drive’s inconsistent encountered inconsistent block table. Rebuild the disk array if block(s) necessary.
  • Page 153 Synchronization is resumed Synchronization has resumed again after a pause or a reboot. Synchronization is stopped Synchronization stopped because of user intervention, schedule or the logical drive was deleted or went critical or offline. Synchronization is aborted due System resources are low. Reduce to an internal error.
  • Page 154 SmartStor NAS User Manual created A NAS sharing folder has been Result of settings or user action. Normal. removed A NAS sharing folder has been Result of settings or user action. Normal. modified NFS setting has been changed Result of settings or user action. Normal. CIFS setting has been Result of settings or user action.
  • Page 155 Transition is resumed Transition has resumed again after a pause. Transition is stopped Transition stopped because of user intervention or the logical drive was deleted. Transition was switched to Transition changed to rebuild because rebuild the logical drive went critical. Watermark Corrective Action Migration has detected stale...

  • Page 156: How To Use Promise Usb Retrieval To Export System Information

    SmartStor NAS User Manual 5.3 How to use Promise USB Retrieval to export system information With the Promise USB Retrieval application, you can easily export the system information to the log file. Download the SmartStor USB Retrieval application from Promise’s Website.

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