Honeywell CGW-MB Installation And User Manual page 38

Troubleshooting
Issue Description
There is a need to
reset the default
password of the CLSS
Gateway mainboard
Configuration Tool
There is a need to
reset the CLSS
Gateway mainboard
board to its factory
default settings
The CLSS App could
not pair with the CLSS
Gateway mainboard.
Trouble IN SYSTEM
ANN-PRI COMM
FAULT DDEV #: ALL
DEVICES
CGW-MB Installation and Users' Manual | P/N:LS10248-000HW-E | REV.G | JUL/31/2022
Events-Related Issues
Possible Causes
Forgot the CLSS Gateway
mainboard Configuration Tool's
password
An unusual situation requires
reverting to factory default settings.
The CLSS Gateway mainboard
firmware is not updated to 2.1.11.16
or above.
The ANN-PRI communication cable
is not connected to the panel.
Post-Installation Activities
Possible Fixes
To reset to the default password:
1. Log into the CLSS Site Manager:
https://www.fire.honeywell.com
2. Click on the settings icon at the
bottom-left section.
3. Click CLSS Gateway mainboard
Management in the Settings
section.
4. Find the CLSS Gateway
mainboard whose configuration
tool password needs to be reset.
5. To ensure that the CLSS Gateway
mainboard is online, check that
there is a green icon before the
CLSS Gateway mainboard name.
6. Click on the reset password icon
at the right-side of the CLSS
Gateway mainboard name.
7. To confirm the reset, click
CONTINUE on the message
displayed.
8. Wait for the confirmation
message.
9. Log in using the default
password: Welcome123
Contact the Honeywell Tech Support
for a guided procedure.
Upgrade the firmware to 2.1.11.16 or
above.
Connect the ANN-PRI
communication cable with the panel.
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