AES global CellCOM PRIME Installation & User's Instructions page 24

Before installing this system, you need to be sure that there is good mobile GSM cell
coverage in the area it is to be installed. It is recommended that you conduct a site
survey, and check reception on the site for GSM coverage. If reception is poor in the
area, then this system is not recommended.
You will require a regular voice and text NANO SIM card with at least 250Mb of
data allowance and capable of running on 4G service.
Do not use a data-only SIM, as this is only for tablets and will not work in the
unit.
Tip: IoT SIMs or certain networks may not operate as expected. Please ensure you have
tested using a reputable network before reporting any faults.
If you wish to use the SIM card provided please follow the instructions with the
SIM serial number. Further details can be found on our telecoms website.
APN Details (for VoLTE / 4G services)
To achieve a full 4G network service an Access Point Name (APN) will need to be set.
The APN provides all the details that your device needs to connect to mobile data.
If you purchased the system in the below countries the APN stated will be pre-
programmed for your convenience. If you purchased in a different country or wish to
use a different network then the correct APN must be set for full operation.
UK – Vodafone UK
A list of the most popular APN's can be found on the website above or you can
contact your network provider for this information. How to apply this is shown later
in the instructions.
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GSM Coverage
SIM Card
1a) Ensure the SIM has calling credit, and can make and
receive calls on a mobile cell phone. (pay as you go)
2) Check that the SIM is not locked to a phone and can be
used in other devices.
3) Check that the SIM does not have a PIN code request.
4) Disable voicemail service on the SIM.
5) You are now ready to begin programming
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