AES global Praetorian Guard Installation & User's Instructions
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AES global Praetorian Guard Installation & User's Instructions

Ip intercom with 4g access point
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Installation & User Instructions
Praetorian Guard IP Intercom
(with 4G access Point)
PROFESSIONAL INSTALL ONLY
Manual Version 1.1
Tip: Site Survey BEFORE you begin.
See page 4
1 |
P a g e

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  • Page 1 Installation & User Instructions Praetorian Guard IP Intercom (with 4G access Point) PROFESSIONAL INSTALL ONLY Manual Version 1.1 Tip: Site Survey BEFORE you begin. See page 4 P a g e...

  • Page 2: Table Of Contents

    Index Section Pages PHASE 1 – SITE SURVEY Site Survey (4G Router) PHASE 2 – PRODUCT OVERVIEW 5-23 Overview of Call Points Overview of Optional Extra Devices More Detail…. 11-17 PCB Module Overview 18-19 Technical Specifications 20-23 PHASE 3 – SETUP 4G 24-45 PHASE 3a –...

  • Page 3: Phase 1 - Site Survey

    PHASE Site Survey P a g e...

  • Page 4: Site Survey (4G Router)

    With a high signal level the access point can pull approx. 10mbps upload. The Praetorian Guard is specially designed to transmit the video and audio stream using on average 400 KBit/sec (peaking to 1Mbps). This loosely translates to requiring a minimum of 1.5mbps UPLOAD speed on the network that the intercom is connected to.
  • Page 5 PHASE Product Overview P a g e...

  • Page 6: Overview Of Call Points

    Overview of Call Points (Modular Design) Separate 4G Router PRAE-4GXX-MOD PRAE-4GXX-MOD-KP PRAE-4GXX-MOD-PX PRAE-4GXX-MOD-PX-KP Overview of Call Points (Modular Design) Integrated 4G Router PRAE-4GXX-MOD-ROUTER PRAE-4GXX-MOD-KP-ROUTER PRAE-4GXX-MOD-PX-ROUTER PRAE-4GXX-MOD-PX-KP-ROUTER P a g e...
  • Page 7 Overview of Call Points (Architecture Design) Separate 4G Router PRAE-4GXX-AB PRAE-4GXX-AS PRAE-4GXX-ABK PRAE-4GXX-ASK PRAE-4GXX-PX-ABK PRAE-4GXX-PX-ASK P a g e...
  • Page 8 Overview of Call Points (Portrait Flush Design) Separate 4G Router PRAE-4GXX-FB PRAE-4GXX/FS PRAE-4GXX/FBK PRAE-4GXX/FSK PRAE-4GXX-F-PX-ABK PRAE-4GXX-F-PX-ASK P a g e...
  • Page 9 Overview of Call Points (Pedestal Design) Integrated 4G Router & Antenna PRAE-4GXX-PED PRAE-4GXX-KP-PED PRAE-4GXX-PX-PED PRAE-4GXX-PX-KP-PED Overview of Call Points (Pedestal Flush Design) Integrated 4G Router PRAE-4GXX-PED-F PRAE-4GXX-PED-F-KP P a g e...
  • Page 10 Overview of Optional Extra Devices MON-11 POWER CONDITIONING MODULE TBC (future addition late 2021) TBC (future addition late 2021) 10 | P a g e...

  • Page 11: More Detail

    More Detail…. Architectural Model (4G Router Separate) Security screw access Colour camera with night vision and IR cut filter Waterproof Mylar 1.5W Optional PROX speaker reader Illuminated IP67 Optional push button illuminated keypad. Microphone Security screw access Mounting Holes 11 | P a g e...
  • Page 12 Modular Version (4G Router Separate) Security Colour camera with night screw access vision and IR cut filter Waterproof Infra-red night Mylar 1.5W vision illuminators speaker Illuminated IP67 push button Optional illuminated keypad. Microphone Security screw access Mounting Holes 12 | P a g e...
  • Page 13 Portrait Version (4G Router Integrated) Colour camera with night Security vision and IR cut filter screw access Waterproof Infra-red night Mylar 1.5W vision illuminators speaker Illuminated IP67 push button 4G Router Blanking Plate Optional illuminated keypad. Microphone Pedestal Version (4G Router Integrated) 4G Antenna (selected models only) Cam Security...
  • Page 14 Now let’s have a look inside... Architectural Version (4G Router Separate) The 4G router and the main intercom module need connected together via a LAN cable and both powered with the supplied power supplies. An active 4G SIM and GSM antenna need to be used. Mounting holes Cable entry hole Optional Keypad...
  • Page 15 Modular Version (4G Router Separate) The 4G router and the main intercom module need connected together via a LAN cable and both powered with the supplied power supplies. An active 4G SIM and GSM antenna need to be used. Mounting holes Cable entry hole Optional Keypad &...
  • Page 16 Modular Version (4G Router Integrated) All components purchased will be pre-connected from factory. Only requiring power to be connected with an active 4G SIM and GSM antenna. Mounting holes Cable entry hole Optional Keypad & PROX module 12-24v 1 2 3 SLAVE OUT SLAVE IN 12-24v...
  • Page 17 Pedestal Version (4G Router Integrated) All components purchased will be pre-connected from factory. Only requiring power to be connected with an active 4G SIM. Pedestal mounting holes 4G Router PCB (see supplement guide for setup details) Call button IP PCB 12-24v 12-24v SLAVE IN...

  • Page 18: Pcb Module Overview

    Main WIFI Module in Detail… Intercom ID Antenna SMA Connector RJ45 Socket LED Indicators RED = Network Connection Hard Reset BLUE = Power Button Direct LAN cable Micro SD Connection Card Slot Voltage Outputs Keypad Data Cable Connections Push Button, Mic & Speaker Connections Volume ‘POT’...
  • Page 19 Overview of 4G Router PCB PCB boot status LEDs 24v DC INPUT GSM Signal LAN port GSM 4G Level LEDs activity LEDs Antenna LAN 2B Pre-connected LAN cable to WIFI PCB LAN Socket. LAN1 – Only required if APN needs changed to match the SIM being used.

  • Page 20: Technical Specifications

    Technical Specifications GENERAL Front Panel Portrait Orientation AB/ABK = 3mm Acrylic on Architectural Design Marine Grade Stainless Steel BS316 Front Plate AS/ASK = 3mm Marine Grade Stainless Steel BS316 on Architectural Design Marine Grade Stainless Steel BS316 Front Plate FS/FSK = Flush Design Marine Grade Stainless Steel BS316 Front Plate IMP/IMPK = 3mm Acrylic on Imperial Design Marine Grade Stainless Steel BS316 Front Plate Modular = Powder Coated Marine Grade Stainless Steel BS316 Front...
  • Page 21 System Requirements Mobile device: Newest iOS on iPhone/iPad, newest Android on Smartphone/Tablet Internet: High-Speed Landline Broadband Internet connection, DSL, cable or fibre optic, no socks or proxy server. Min. suggested upload speed of 1.5mbps, Network: Ethernet Network, with DHCP / WIFI 2.4GHz/5.8GHz (with applicable antenna) Recommended Installation Camera lens should be at a min.
  • Page 22 Storage On-Board Micro SD Card (16GB included) Max read capacity 32GB Estimated capacity based on 16GB: 5,592 Video Clips (3MB) {AVI.} 33,500 images (0.5MB) {JPG} Supports Hot Swapping. Auto overwrites oldest data at 70% capacity FAT32 Formatting MOTION SENSOR Type Active Detection Type Digital (Pixel-based)
  • Page 23 Antenna Type SIM Tray NANO LAN Ports 2 x 10/100 Mbps - LAN/WAN Direct Cable Connection 8 Pin Spring Connector Terminal Block (Linked to 1 x LAN ports) GSM Modem Models 4G Europe - SIM7600E 4G USA - SIM7600A 4G AUS/NZ - SIM7600SA Frequency Range LTE-TDD = B38/B40/B41 LTE-FDD = B1/B3/B5/B7/B8/B20...

  • Page 24: Phase 3 - Setup 4G

    PHASE Setup (To be done before installing the intercom) Modular Version (4G Router Separate) 24 | P a g e...
  • Page 25 Configure 4G Router Before Install ONLY REQUIRED IF NOT USING VODAFONE Step 1 - Open the intercom. Loosen top screws Use Key on lock “Portrait” oriented models will have security screws at the top. Loosen only these with the security screwdriver provided. Pedestal style “Landscape”...
  • Page 26 How To Change Router APN / Check Signal Step 1: Connect to the router: a) PC/Laptop = Connect direct using LAN cable (Computer LAN port to LAN 2 on router PCB) << DIRECT CONNECTION >> b) Mobile = Connect the AES 4G Router to an available LAN port on another router that has Wi-Fi.
  • Page 27 NOTE: If it is the first time connecting to the control panel you might be met by a security certificate check screen on your device. Please see below example for Apple and Android devices on how to proceed past this screen and gain access to the control panel Private Connection Security Screen for Apple, Android &...
  • Page 28 Step 3: Login. Default username and password are both set as ‘root’ then click Login. Once the details have been entered press ‘Login’. Step 4: Select the correct APN from the list. If your required APN is not listed you can select the ‘- - custom - -’...
  • Page 29 Download and install the app on the end-user’s phone. Step 2 - Search for Praetorian Guard and find the icon, or scan the QR code if the phone has a QR scan app. Note: Be sure to accept ALL permissions during...
  • Page 30 PHASE Setup (To be done before installing the intercom) Modular Version (4G Router Integrated) 30 | P a g e...
  • Page 31 Configure 4G Router Before Install ONLY REQUIRED IF NOT USING VODAFONE Step 1 - Open the intercom. Loosen top screws Use Key on lock “Portrait” oriented models will have security screws at the top. Loosen only these with the security screwdriver provided. Pedestal style “Landscape”...
  • Page 32 How To Change Router APN / Check Signal Step 1: Connect to the router: c) PC/Laptop = Connect direct using LAN cable (Computer LAN port to LAN 2 on router PCB) << DIRECT CONNECTION >> d) Mobile = Connect the AES 4G Router to an available LAN port on another router that has Wi-Fi.
  • Page 33 NOTE: If it is the first time connecting to the control panel you might be met by a security certificate check screen on your device. Please see below example for Apple and Android devices on how to proceed past this screen and gain access to the control panel Private Connection Security Screen for Apple, Android &...
  • Page 34 Step 3: Login. Default username and password are both set as ‘root’ then click Login. Once the details have been entered press ‘Login’. Step 4: Select the correct APN from the list. If your required APN is not listed you can select the ‘- - custom - -’...
  • Page 35 Download and install the app on the end-user’s phone. Step 2 - Search for Praetorian Guard and find the icon, or scan the QR code if the phone has a QR scan app. Note: Be sure to accept ALL permissions during...
  • Page 36 PHASE Setup (Continued…..) 36 | P a g e...

  • Page 37: 4G Setup Intercom On App

    4G Setup Intercom on App Once you have the router setup correctly and have internet access then follow the steps below. Option A - Add Intercom Manually Step 1 – Record the Intercom ID AES012345ABCDE The intercom ID number can be found on a sticker beside the LAN port connection.
  • Page 38 Step 3 - The intercom is now added to your device and should show Online. If you can see live video and hear audio, the intercom has successfully connected to the network. If for some reason this does not work, check the LED indicators on the RJ45 socket on the PCB to ensure it is connected correctly to the network.
  • Page 39 Option B - Add Intercom via local hotspot Step 1 Disconnect the LAN cable that is connected Step 2 - Press and HOLD the code button for approx. 3-5secs and release. A tone will be heard. The intercom will now begin to transmit its own Wi-Fi network using the intercom ID reference.
  • Page 40 Step 2b – Enter password to connect via WiFi and the users’ phone Enter the default pass code 123456789 should now be connected directly to the intercom. Android: Press CONNECT Apple: Press DONE Note: Your device may state there is no internet connection. This is normal.
  • Page 41 Step 4 Should be showing ONLINE status. Press the Video icon to view live video. Note: at close proximity, you will experience acoustic feedback. This is normal. If you can view live video, and hear acoustics, then this proves that the intercom hardware is working as it should.

  • Page 42: Time Sync & Testing

    Time Sync & Testing Step 1 - Ensure the intercom is now added to your device and should show Online. Press the camera icon to view the camera feed Check the date/time stamp. The default date when the intercom has been reset is 1/1/1970. If the date has not updated automatically follow the steps below to correct this.
  • Page 43 Step 4 – Close the app PUSH notifications may not show while inside the app so to test that the PUSH notifications are working correctly you need to close the app. Select the ‘back’ button and then the Android: ‘EXIT’ door icon will appear on the bottom left, tap this to completely close the application.

  • Page 44: Answering On Android

    Answering on Android This will launch the app Swipe down to reveal Press the appropriate and reveal the answer the android lock icon (depending screen. Press the icon notifications and press on which relay your shown to answer the the Praetorian installer has connected call if you wish to notification...

  • Page 45: Answering On Ios (Apple)

    Please refer to online support for your device if needed. TIP: Make sure ringer switch is ON and volume is turned up. Praetorian Guard TIP: If you don’t get notifications TIP: If there is no voice from the speaker at the...

  • Page 46: Phase 4 Installation

    PHASE Installation (Only to be done after the unit is successfully proven to be operating on the network during setup on phase 3.) 46 | P a g e...
  • Page 47 How to Achieve & Maintain IP55 Rating The IP55 rating attached to this unit is only achieved if the below steps have been followed. This is to prevent any unwanted water and/or bug ingress that can cause various issues with functionality and will void warranty if not followed. Step 1 –...

  • Page 48: Power & Antenna

    Power & Antenna This intercom comes with a 24v dc power supply. The intercom requires up to 2 amps peak demand at times, therefore power cable is of extreme importance. Please adhere to the cable thickness guide below or the device may be damaged and rendered out of warranty by the manufacturer.

  • Page 49: Solar Power

    Solar Power You can use solar power if required. You will require a DC voltage regulator applied at the gate board end as the voltage output can vary and cause too high a voltage, which will damage the intercom if over the 26v DC. Our systems would require as a minimum a 30W of solar panel capacity and 10ah battery capacity for our intercoms.

  • Page 50: Wiring Example

    Wiring Example Antenna Serial Number Ethernet Socket Reset SD card Relay Relay Speaker Volume Exit button 24v DC From PSU Magnetic lock Gate controller N/C button 12v DC (not supplied) Note: When the exit button is pressed it will trigger relay 1 for the pre-programmed time in the app.

  • Page 51: Connecting Slave Devices

    Connecting Slave Devices *Keypad module required CAT5 (30ft max) Optional Slave 300ft if device powered Keypad separately 1 2 3 24v Optional Keypad To next device 1 2 3 24v 1 2 3 24v To next device 1 2 3 24v Optional Prox reader Note:...

  • Page 52: Adding Additional App Users

    Adding Additional APP Users Additional users MUST be added with individual usernames. Do NOT use the same username. Step 1 On the Admin user phone, create a new username and password for any additional phones which you wish to add, as follows. Admin Device! Create a NEW Press the PLUS...
  • Page 53 Sound, Volumes and Speech This intercom is capable of full duplex speech, which means two people can have a conversation and appear to speak at the same time. Since various manufacturers of android phones, iPhones and tablets all differ in acoustic performance, and different users may require varying levels of volume on their own handset, it may be possible to setup some devices in full duplex mode, but others may need to be set in half duplex mode (phone user will press to talk).

  • Page 54: Using Keypad Codes

    Using Keypad Codes Ensure you program a keypad code in the app first then follow the steps below to use them on the keypad to gain entry. Enter pre-programmed 4-6 digit code., followed by the key to confirm Tip: Press to confirm keypad code 54 | P a g e...

  • Page 55: Phase 5 Advanced Setup

    PHASE Advanced Setup (Only to be done after the unit is successfully proven to be operating on the network after installation) 55 | P a g e...
  • Page 56 Feature Shortcuts Add / delete Activity Log proximity cards / tags Add / delete Turn on / off keypad codes. notifications on events. Settings Overview Standard Features Advanced Features 56 | P a g e...

  • Page 57: Standard Features

    Standard Features Edit Intercom details Ring tones of in-app call (unable Add a new device ID Check APP version to change notification tone) Check current system firmware Adjust intercom time Add, edit or Adjust relay (daylight saving) delete users trigger times Wi-Fi settings Adjust maximum Adjust maximum...
  • Page 58 Edit Intercom Details Change the name of the intercom Intercom ID cannot be changed. Follow the add as a new device steps if ID is incorrect. Change the username Change the password Add a New Device ID Name the intercom Intercom ID can be added manually or auto filled by using the ‘SEARCH INTERCOM ID IN LAN’...
  • Page 59 Ringtones of In-app Call Choose your preferred ringtone for calls while inside the app. Note: The default call notification tone heard while not in the app cannot be changed. Check APP version App Version Note: Check the Google Play or the Apple app store to ensure you are using the most recent version. 59 | P a g e...
  • Page 60 Check Intercom Firmware Intercom Firmware Version See ‘Firmware Updates’ for more info. Note: Add, Edit or Delete Users & Logins Add New User Edit User Delete User Username Password Cancel Save Note: Administrator account cannot be deleted but the password can be edited by selecting the pencil icon to the user.
  • Page 61 Adjust Relay Trigger Times Save Settings Relay 1 Trigger times Relay 2 Trigger times Adjust Intercom Time Save Settings NTP Server Enable/Disable Daylight Saving Sync to device timezone 61 | P a g e...
  • Page 62 Wi-Fi Settings *Only applicable if attempting to connect to WIFI directly. Please follow our IP install manual for more details. SSID currently connected to Search for WiFi Networks. See WiFi Setup for more details Note: If showing POOR signal level, STOP! You must reposition the antenna or look at alternative options to connect the intercom to the network.
  • Page 63 Adjust Maximum Talking Time Save Settings Change the length of time you can talk when a call is answered before the call disconnects. Adjust Maximum Calling Time Save Settings Change the length of time your intercom calls for. Note: If you do not have a good data signal (i.e.
  • Page 64 Reboot Intercom Soft Reboot the intercom Simplex / Duplex Audio Selection Save Settings Soft Reboot the intercom Soft Reboot the intercom Soft Reboot the intercom Note: If the volume on the device is too high or is in a noisy environment, it may cause echo or clipping in audio.
  • Page 65 Advanced Feature Overview Auto opening of gates on Notifications on View activity weekly Select resolution gate/door opening schedule of camera stream & motion sensor Motion Voicemail option Keypad codes Prox cards detection option for missed callers Notifications Enable/Disable app push notifications. (Default = OFF) Relay Trigger –...
  • Page 66 Auto opening of gates on weekly schedule Save Settings Relay Action Time of Action Day(s) for relay action to happen Note: If a latched command is used then an unlatch will be required to return the relay to its normal state. Date &...

  • Page 67: Activity Log

    Activity Log The log shows the most recent events which have occurred on the intercom. Some examples are shown. Some of the events capture images, or video from calls and can be played back by pressing the icons to the right. Call received.

  • Page 68: Keypad Codes

    Keypad Codes *Keypad models only There are 3 types of keypad code options which can be entered as shown. 24/7 codes which work all of the time. (max 100) Time restricted codes which only work on pre-set times and days. (max 100) Auto Expire codes which are temporary.

  • Page 69: Prox Cards/Tag Ids

    PROX Cards/Tag IDs *PROX models only There are 3 types of PROX ID options which can be entered as shown. 24/7 ID’s which work all of the time. (max 100) Time restricted ID’s which only work on pre-set times and days. (max 100) Auto Expire ID’s which are temporary.
  • Page 70 Voicemail option for missed callers When voicemail is activated if a call is not answered then an audio message will play to ask the visitor to leave a message. A 20 second video recording can be viewed in the events log. Enable/Disable Voicemail feature Note: SD card must be inserted into the slot on the...

  • Page 71: Troubleshooting

    Troubleshooting It is worth remembering that when you install this intercom, you are literally only supplying 25% of the overall system. The other 75% already exists with the customer. Namely the router, the Wi-Fi network, and the phones or devices. Anything can go wrong with any part of that entire system.
  • Page 72 remote Wi-Fi network, App works and PUSH notification traffic to fine remotely to view gates but pass through the firewall. push notifications are not working Recommended unassigned ports at all. which your network administrator can open are 6806, 6809 and 9123, 9124.
  • Page 73 App Updates We will continually monitor the app’s performance and will release updates to enhance the users experience and/or fix any issues that arise overtime. These updates will be available via the iOS app store or the Android Play store. Firmware Updates Firmware updates will be released to fix any bugs or to add additional features where possible throughout the products lifetime.
  • Page 74 If you need more information on the collection, reuse and recycling systems, please contact your local or regional waste administration. You can also contact AES Global Ltd for more information on the environmental performances of our products. Ingress We recommend sealing all entry holes for prevention of insects that can cause issues with a risk of shorting out components.

  • Page 75: Warranty

    Warranty Please note, by installing this product, you are accepting the following warranty terms: 1. The manufacturer’s warranty is a “return to base” 2 year warranty from date of manufacture. This means that any suspected defective components or items are returned to the manufacturer’s agent for investigation and diagnosis and returned at the cost of the customer.
  • Page 76 Regulatory Compliance FCC Id: 2ALPX-WIFI-IBK Grantee: Advanced Electronic Solutions Global Ltd This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

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