Detailed Troubleshooting - GCC Technologies Elite XL-20/600 User Manual

You may have problems related to printer or system setup:
• The printer is not listed as available (the printer may not be on line, the printer
Problems with the printer itself
Typical problems which are directly related to the printer include:
• The printer is not available (there is probably some error at the printer; check
• Output is gray rather than black, or there is nothing on the page at all (the
• Random areas of the page are blank, or have marks on them (often this means

Detailed Troubleshooting

Your GCC printer is designed to perform smoothly and reliably. It passed rigorous
quality standards and tests before being shipped to you. Despite these qualification
standards, on rare occasions you may experience a problem with the printer's
operation. This section of the manual is provided to help when a problem occurs.
The following pages contain solutions for common problems. If you need help, call
your dealer or GCC Technical Support at (781) 276-8620. Subjects covered include:
• Chooser problems
• LocalTalk problems
• Serial and Parallel communications problems
• Ethernet communications problems
• Macintosh system crashes
• Macintosh font problems
• PostScript problems
• PCL problems
• Front panel messages
• Clearing paper jams
• Poor quality output
software is not installed correctly, or any network connection to the printer
may be having problems).
the control panel to make sure that the printer is on line and not displaying any
error message).
toner cartridge is almost empty or completely empty).
that the toner cartridge is damaged; try replacing it).
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