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GAA610-M ADVANCED EMISSION GAS MONITORING SYSTEM | OI/GAA610-M-EN REV. B
... 12 Diagnosis / Troubleshooting
Notify Service
Who should you contact for further help?
Please contact your local service representative. For
emergencies, please contact:
To find your local ABB contact visit:
www.abb.com/contacts
For more information visit:
www.abb.com/measurement
Before you notify Service ...
Before contacting the service department regarding a
malfunction or a status message, please check whether there is,
in fact, a fault in the sense that the gas analyzer is not complying
with the metrological data (refer to data sheet).
If the Service Dept. has been informed ...
If the Service department has been informed due to an error or a
status message, please provide the following data:
•
The production number (P-No.) of the system housing
where the malfunctioning or faulty component is installed
– the production number is located on the name plate of
the system housing as well as in the analyzer data sheet;
•
the software version of the system controller and the
system modules – the software version is located in the
menu:
'MENU / Diagnostic/Information / System overview'
•
an exact description of the problem or status as well as
the status message number.
That way, the service staff will be able to quickly help you.
Please also have the analyzer data sheet ready – it contains
important information that will help the Service staff find the
cause of the malfunction.
Returning devices
Use the original packaging or a secure transport container of an
appropriate type if you need to return the device for repair or
recalibration purposes.
Fill out the return form (see Return form on page 99) and include
this with the device.
In accordance with the EU Directive governing hazardous
materials, the owner of hazardous waste is responsible for its
disposal or must observe the following regulations for shipping
purposes:
All devices delivered to ABB must be free from any hazardous
materials (acids, alkalis, solvents, etc.).
Address for the return:
Contact Center
www.abb.com/contacts
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