Notify Service - ABB GAA330-M Operating Instructions Manual

Notify service

Who should you contact for further help?
Before you notify service ...
When you notify service ...
GAA330-M EMISSION MONITORING SYSTEM
Please contact your local service representative. For emergencies, please
contact
ABB Service,
Telephone: +49-(0)180-5-222 580, Telefax: +49-(0)621-381 931 29031,
E-mail: automation.service@de.abb.com
Before you notify service because of a malfunction or a status message,
please check whether there actually is an error and whether the gas analyzer
is actually operating out of specifications.
Select the QR code (see page 76) in the Diagnosis/Info menu, scan the
QR code and send the displayed text information to the local service repre-
sentative defined in the "Measurement Care" agreement.
When you notify service because of a malfunction or a status message, have
the following information available:
The production number (F-No.) of the analyzer system. It is found on the
•
identification plate as well as in the Analyzer Data Sheet.
The system controller and system module software versions are found in
•
the menu item
MENU → Diagnosis/Info. → System overview.
An exact description of the problem or status as well as the status mes-
•
sage text or number.
This information will enable the service personnel to help you quickly.
Have the Analyzer Data Sheet ready – it contains important information that
will help the service personnel to find the cause of the malfunction.
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