Appearance Buttons - Avaya J100 Series User Manual

Introduction
Note that the soft keys only relate to the call represented by the currently highlighted call. That
does not necessarily have to be the connected call.
You can use the up and down cursor keys to change which call is currently highlighted and has its
call details displayed without interrupting the connected call. This allows you to access the soft key
options for that other call
The following are some of the common soft key options. Note that some soft key options are only
be available if enabled by your system administrator.
• Account – Enter an account code to associate with the call.
• Answer – Answer a page call, turning it into a normal call.
• CallBack – Set an automatic callback on the user that you have called but who has not
answered. When they next end a call, the telephone system will call you and when answered,
will automatically make a call to the user.
• Complete – Complete the transfer of a held call. A Cancel option is also shown which will
end the transfer attempt.
• Conf – Put your current call on hold and present dial tone for you to dial the number you
want to add to a conference with the held caller.
• Connect – Take a call off hold.
• Dir – Access the directory in order to select a number by name rather than dialing it. The type
of names available in the directory is adjusted to match those suitable for use by the feature.
• Drop – If you are connected to the call, this option ends the call. If the call is a personal call
alerting, this option sends the call to your forward on busy number if set or else to your
voicemail if enabled. If it is a hunt group call that is alerting, this option sends the call to the
next member of the group.
• Ignore – Silence the ringer for the current alerting call. The call will continue alerting until
either answered, it goes to voicemail, or the caller abandons the call.
• Pickup – Answer the call that is held or alerting another user.
• Redial – If there are outgoing numbers in your call log, display the list of those numbers.
• Transfer – Put your current call on hold and present dial tone for you to dial the number to
which you want to transfer the call.
• ToVM – Send an alerting call to your voicemail.
Related links
Introduction on page 9

Appearance Buttons

Appearance buttons are used to represent calls made and received by you and other users on the
telephone system. They are configured by your system administrator.
April 2020 J100 Series Phone User Guide
Comments on this document? infodev@avaya.com
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