IBM PS703 Service Manual page 210

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 3, "Parts listing, type 7891," on page 225 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Isolation
Symptom
Procedure Code
FSPSP10 The part indicated in
the CRU callout that
follows this
procedure is invalid
or missing for this
system's
configuration.
FSPSP11 The service processor
has detected an error
on the RIO/HSL
port in the system
unit.
FSPSP12 The DIMM CRU that
was called out failed
to correct the
memory error.
FSPSP14 The service processor
cannot establish
communication with
the server firmware.
The server firmware
will continue to run
the system and
partitions while it
attempts to recover
the communications.
Server firmware
recovery actions will
continue for
approximately 30 to
40 minutes.
Save any error log
FSPSP16
and dump data and
contact your next
level of support for
assistance.
198
Power Systems: Problem Determination and Service Guide for the IBM PS703 (7891-73X) and PS704 (7891-74X)
Action
1. If there is only one CRU called out after this FSPSP10 call:
a. Verify that the CRU is installed, connected, and seated properly.
b. If the CRU is seated properly and the problem persists, replace the
CRU.
c. If the CRU is missing, add the CRU.
2. If multiple CRUs are called out, they have identical serial numbers.
Remove all but one of the CRUs.
1. Verify that the operating system is running. If it is running, perform
an in-band firmware update, as described in "Updating the firmware"
on page 267.
2. If the problem persists, replace the system board and chassis assembly,
as described in "Replacing the FRU system-board and chassis
assembly" on page 264.
Replace the system board and chassis assembly, as described in
"Replacing the FRU system-board and chassis assembly" on page 264.
1. View the event log in the management module to locate the system
reference code (SRC) and the time that the event was logged. See
"Error logs" on page 176.
If progress codes are being displayed, the server firmware was able to
reset the service processor and solve the problem.
2. Record the time the log was created or when you first noticed this
SRC.
3. If progress codes are not being displayed, examine the management
module event log to see if an A7006995 SRC has been displayed.
If an A7006995 SRC has been displayed, the blade server is powering
off partitions and attempting a server dump. Follow the action in the
A7006995 SRC description if the partitions do not terminate as
requested.
4. If an A7006995 SRC has not been displayed, has the A1xx SRC
remained for more than 40 minutes?
If so, the server firmware could not begin terminating the partitions.
Contact your next level of support to assist in attempting to terminate
any remaining partitions and forcing a server dump. Collect the dump
for support and power off and power on the blade server.
5. If an A1xx SRC has not remained more than 40 minutes, call IBM
Support.
Contact IBM Support.