Related Manuals for IBM BladeCenter PN41
Summary of Contents for IBM BladeCenter PN41
- Page 1 IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade Problem Determination and Service Guide...
- Page 3 IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade Problem Determination and Service Guide...
- Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 65, and the Warranty and Support Information document on the IBM Documentation CD. First Edition (August 2008) © Copyright International Business Machines Corporation 2008.
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Page 5: Table Of Contents
Performing the checkout procedure ....45 Troubleshooting tables ..... . 45 © Copyright IBM Corp. 2008... - Page 6 Solving undetermined problems ....60 Calling IBM for service ..... . 61 Appendix A.
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Page 7: Safety
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2008... -
Page 8: Guidelines For Trained Service Technicians
Use the information in this section to help you identify potential unsafe conditions in an IBM product on which you are working. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury. -
Page 9: Safety Statements
v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge. - Page 10 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlet. 4. Remove all cables from devices. 5. Turn device ON. viii IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide...
- Page 11 Hazardous energy is present when the blade is connected to the power source. Always replace the blade cover before installing the blade. This device is intended for use only with UL Listed IBM BladeCenter H and BladeCenter HT units. Safety...
- Page 12 IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide...
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Page 13: Chapter 1. Introduction
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server. -
Page 14: Notices And Statements In This Document
Danger: These statements indicate situations that can be potentially lethal or extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide... -
Page 15: Features And Specifications
Features and specifications The following table is a summary of the features and specifications of the DPI blade. Notes: v Power, cooling, removable-media drives, external ports, and advanced system management are provided by the BladeCenter unit. v An additional host blade server is necessary to interface with the DPI blade, because the DPI blade does not have a direct user interface. -
Page 16: Control Panel Buttons And Leds
Application Server Module (ASM) and the binding information must be reset. Power button: This button is behind the control panel door. It can be used to turn on or turn off the DPI blade. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide... -
Page 17: Turning On The Dpi Blade
Note: The power-control button has effect only if local power control is enabled for the DPI blade. Local power control is enabled and disabled through the management-module Web interface. Power-on LED: This green LED indicates the power status of the DPI blade in the following manner: v Flashing rapidly: The service processor (BMC) on the DPI blade is initializing communications with the management module. -
Page 18: Firmware Updates
DPI blade BIOS, service processor, and diagnostic firmware levels are consistent for all DPI blades of the same type within the BladeCenter unit. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide... -
Page 19: Chapter 2. Setup Information And Instructions
10 Gb switch modules (the number of switches depends on applications) v A RAVE application, or the ability to create a RAVE application, using an Integrated Development Environment v An IBM advanced management module installed in the BladeCenter unit v CloudShield PacketWorks Operating System (CPOS) software download ®... -
Page 20: Configuration Summary
BladeCenter advanced management module. – See Chapter 2, “Setup information and instructions,” on page 7 for command-line configuration options to configure the Application Server Module (ASM) network. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide... -
Page 21: Dpi Blade Ip Addresses
The following illustration shows an example configuration that uses the DPI blade. The 192.168.7.xxx subnetwork uses VLAN ID 4094 to communicate internally within the BladeCenter unit and is used as the CPOS control network. The 192.168.70.xxx subnetwork is used as the CPOS management network. The IP addresses and the VLAN ID are shown for illustrative purposes only. -
Page 22: Setting Up And Configuring The Dpi Blade
4094. Record the VLAN ID in “DPI blade IP addresses” on page 9. Note: This is the VLAN ID of the chassis internal network, where the host blade server communicates with the advanced management module. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide... - Page 23 g. In the Network Label field, type DPPM Network. Click Next, and click Finish. 5. Create a virtual machine in the host blade server: a. Click File → New → Virtual Machine. b. Select Custom, and click Next. c. In the Virtual Machine Name field, type a name for the virtual machine. Click Next.
- Page 24 (rescue-permissive or rescue-enforcing) and press Enter. Notes: 1) If you press Enter without selecting a security standard, rescue-enforcing is used as the default. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide...
- Page 25 For information about the command-line interface (CLI) command syntax and options, see the Command Line Interface Reference Guide on the IBM Documentation CD. 8. Configure the chassis internal network: a. Log in to the advanced management module.
- Page 26 (ISL) in BladeCenter HT units. p. In the left pane, click Switch Ports. Select the switch port that is associated with the DPI blade. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide...
- Page 27 q. For each DPI blade, set the Default Port VLAN ID to the VLAN ID that you specified in step 4f. r. Click Submit. Click Apply. Click Save. s. Log in to the advanced management module and select Chassis Internal Network from the left pane.
- Page 28 Click Discover and select the slot of the DPI blade that you want to bind to the Application Server Module (ASM). j. From the Available DPPM(s) list, select your DPI blade. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide...
- Page 29 k. Select the 1GigE Port2 check box. From the CPOS Interface menu, select the ASM eth1 IP address. In the DPPM IP Address field, type an IP address of the DPPM, on the same subnetwork as the CPOS interface Ethernet device. Click Assign. Chapter 2.
- Page 30 Note: Make sure that the binding status is Assigned. l. Turn on the DPPM modules: 1) Click the Hardware tab. 2) Click DPPM. 3) Select Power On, and click Apply. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide...
- Page 31 m. Click the General tab. Click Update Now. If the DPI blade is current, the DPPM status is Bonded. If the blade must be updated, the DPPM status is FPGA Mismatch. To update the FPGA (field programmable gate array), click FPGA Upgrade and click OK. Note: Do not power-off or remove the blade during the FPGA upgrade process.
- Page 32 3) The drop_terminate.csm application also comes with the DPI blade. The drop_terminate application drops and terminates all packets that are received on an enabled port while the application is running. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide...
- Page 33 Click the port that you want to enable and click Modify. Click Enable. Click Update. For more information, see the CloudShield Web Management Interface User Guide and the CloudShield Command Line Interface Reference Guide on the IBM Documentation CD Chapter 2. Setup information and instructions...
- Page 34 IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide...
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Page 35: Chapter 3. Parts Listing, Type 3020
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server. - Page 36 10 Gb Small-Form-Factor Pluggable Module (XFP Module) 32R1883 Short Range Fiber XFP Transceiver IBM PN41 Deep Packet Inspection Blade 46C7014 Label, system service 46C7186 Label, FRU 46C7187 IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide...
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Page 37: Chapter 4. Removing And Replacing Dpi Blade Components
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty that is designated for your server. -
Page 38: System Reliability Guideline
If you are instructed to return a device or component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide... -
Page 39: Removing And Replacing Tier 1 Crus
Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware. -
Page 40: Installing The Dpi Blade In A Bladecenter Unit
To help ensure proper cooling, performance, and system reliability, make sure that each blade bay on the front of the BladeCenter unit contains a blade IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide... - Page 41 server, DPI blade, or filler. Do not operate a BladeCenter H or HT unit for more than 1 minute without a blade server, DPI blade, or filler in each blade bay. 3. Make sure that the release handles on the DPI blade are in the open position (perpendicular to the DPI blade).
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Page 42: Removing The Dpi Blade Cover
5. Remove the cover from the DPI blade. 6. If you are instructed to return the cover, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide... -
Page 43: Replacing The Dpi Blade Cover
Replacing the DPI blade cover Attention: You cannot insert the DPI blade into the BladeCenter unit until the cover is installed and closed. Do not attempt to override this protection. The following illustration shows how to install the DPI blade cover. To install the DPI blade cover, complete the following steps: 1. -
Page 44: Removing An Xfp Module
XFP module. 4. Unlock the XFP module by pulling the wire tab straight out, as shown in the following illustration. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide... -
Page 45: Replacing An Xfp Module
Wire Protective module 5. Grasp the wire tab on the XFP module and pull it out of the port. 6. Replace the protective cap on the XFP module. 7. Place the XFP module into a static-protective package. Replacing an XFP module To install an XFP module, complete the following steps: 1. - Page 46 3. Locate the send (TX) and receive (RX) markings that identify the top of the SFP module. Some SFP modules have arrows that point from the SPF module connector (TX) and toward the port connector (RX) on the DPI blade. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide...
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Page 47: Disconnecting The Transceiver Module Cable
4. Insert and slide the SFP module into the SFP-module port connector until you feel the module snap into place. 5. When you are ready to connect the fiber-optic cables, remove the protective cap from the SFP module. Wire Protective module Note: The caps protect the SFP module ports and cables from contamination and ambient light. -
Page 48: Removing The Bezel Assembly
2. If the DPI blade is installed in a BladeCenter unit, remove it. See “Removing the DPI blade from the BladeCenter unit” on page 27 for more information. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide... -
Page 49: Replacing The Bezel Assembly
3. Carefully lay the DPI blade on a flat, static-protective surface. 4. Remove the cover of the DPI blade. See “Removing the DPI blade cover” on page 30 for more information. 5. Remove the XFP module if one is installed in the DPI blade. See “Removing an XFP module”... - Page 50 IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide...
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Page 51: Chapter 5. Diagnostics
This test exercises the major processing elements of their associated memory banks and the data paths. If there are errors, you can view them from the Applications page in the Web Management Interface. © Copyright IBM Corp. 2008... -
Page 52: Post
DPI blade in relation to the new bay number; messages for that DPI blade that were generated before the move will still be listed in relation to the previous bay number. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide... -
Page 53: General Problems
General problems The following table lists symptoms of problems and suggested actions to correct the problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 3020,” on page 23 to determine which components are CRUs and which components are FRUs. - Page 54 2. Turn off the DPPM, turn it on again, and click General → System to verify the status 3. Turn off the ASM and turn it on again. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide...
- Page 55 DPI blade is incompatible with Make sure that the management-module firmware is at BladeCenter unit the latest level. The DPI blade is supported only in IBM BladeCenter H and BladeCenter HT units. VPD serial number not set Replace the DPI blade.
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Page 56: Checkout Procedure
DPI blade. If you are not sure whether a problem is caused by the hardware or by the software, you can use the diagnostic programs to confirm that the hardware is working correctly. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide... -
Page 57: Performing The Checkout Procedure
v When you run the diagnostic programs, a single problem might cause more than one error message. When this happens, correct the cause of the first error message. The other error messages usually will not occur the next time you run the diagnostic programs. - Page 58 5551 Flow Control Enabled to Informational Operator Message is for informational purposes only. TRANSMIT - Network configured Flow Control to Transmit Only for the specified port. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide...
- Page 59 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 3020,” on page 23 to determine which components are CRUs and which components are FRUs.
- Page 60 See the CloudShield Command Line Interface Users Guide on the IBM BladeCenter PN41 Documentation CD. 2. If the application is critical; then, turn off the DPI blade. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide...
- Page 61 Use the show techsupport all CLI mySQL database command to create a report, then call for has been service. See the CloudShield Command detected. Line Interface Users Guide on the IBM BladeCenter PN41 Documentation CD. 7483 Alarm manager module Informational Alarm manager 1.
- Page 62 DPI blade. 7863 HeartBeat Monitor generic Informational ASM detects Message is for informational purposes only. error OK - Software DPPM HeartBeat again after a failure. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide...
- Page 63 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 3020,” on page 23 to determine which components are CRUs and which components are FRUs.
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Page 64: Advanced Management Module Error Messages
(+2.37 , +2.62) BACS Vcc Int 1.0 +1.00 (+0.94 , +1.05) BACS Vrefp 2.5 +2.49 (+2.44 , +2.55) Base Vcc 1.0 V +1.01 (+0.94 , +1.05) IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide... -
Page 65: Intermittent Problems
Table 4. Voltages (continued) Source Value Critical Base Vcc 1.2 V +1.19 (+1.13 , +1.26) Base Vcc 1.3 V +1.31 (+1.22 , +1.35) Base Vcc 1.5 V +1.50 (+1.42 , +1.56) Base Vcc 1.8 V +1.77 (+1.70 , +1.88) Base Vcc 12 V +12.05 (+9.94 , +13.92) Base Vcc 2.5 V... -
Page 66: Network Connection Problems
7. If you tried another DPI blade in the blade bay when you checked the function of the shared BladeCenter unit resources and the other DPI blade worked, replace the DPI blade. 8. See “Solving undetermined problems” on page 60. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide... -
Page 67: Service Processor Problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 3020,” on page 23 to determine which components are CRUs and which components are FRUs. -
Page 68: Software Problems
DPI blade. If you cannot find a problem by using the diagnostic programs, see “Solving undetermined problems” on page 60 for information about testing the DPI blade. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide... -
Page 69: Running The Diagnostic Programs
Running the diagnostic programs The diagnostics programs for the DPI blade is an application that comes with the DPI blade. The application is available through the Web Management Interface. If the diagnostic programs do not detect any hardware errors but the problem remains during normal server operations, a software error might be the cause. -
Page 70: Diagnostic Error Messages
Perform a test of the function on a known-good DPI blade. v Try the DPI blade in a different blade bay. v Try a known-good DPI blade in the blade bay. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide... -
Page 71: Network Connection Problems
Network connection problems To check for network connection problems, complete the following steps until the problem is solved: 1. Make sure that the following requirements are met: v The network cables are securely connected to the I/O module. v Power configuration of the BladeCenter unit supports the I/O-odule configuration. -
Page 72: Solving Undetermined Problems
If you suspect a networking problem and the DPI blade passes all the system tests, suspect a network cabling problem that is external to the system. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide... -
Page 73: Calling Ibm For Service
Calling IBM for service See Appendix A, “Getting help and technical assistance,” on page 63 for information about calling IBM for service. When you call for service, have as much of the following information available as possible: v Machine type, model, and serial number v Management-module service data information (see the documentation for your BladeCenter unit management module). - Page 74 IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide...
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Page 75: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary. -
Page 76: Software Service And Support
9 a.m. to 6 p.m. IBM Taiwan product service IBM Taiwan product service contact information: IBM Taiwan Corporation 3F, No 7, Song Ren Rd. Taipei, Taiwan Telephone: 0800-016-888 IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide... -
Page 77: Appendix B. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. -
Page 78: Trademarks
UNIX is a registered trademark of The Open Group in the United States and other countries. Other company, product, or service names may be trademarks or service marks of others. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide... -
Page 79: Important Notes
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality. - Page 80 EEE on the environment and human health due to the potential presence of hazardous substances in EEE. For proper collection and treatment, contact your local IBM representative. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide...
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Page 81: Battery Return Program
United States, go to http://www.ibm.com/ibm/environment/ products/index.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment. -
Page 82: Electronic Emission Notices
Unauthorized changes or modifications could void the user’s authority to operate the equipment. IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide... -
Page 83: Industry Canada Class A Emission Compliance Statement
IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022. -
Page 84: Taiwanese Class A Warning Statement
Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement Korean Class A warning statement IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide... -
Page 85: Index
56 messages diagnostic 56 FCC Class A notice 70 fiber optic cables network connection problems 54 installing 36 notes 2 removing 35 notes, important 67 firmware updates 6 notices 65 electronic emission 70 © Copyright IBM Corp. 2008... - Page 86 DPI blade 5 support, web site 63 system reliability 26 telephone numbers 64 tools, diagnostic 39 trademarks 66 transceiver module installing 36 troubleshooting tables 45 IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide...
- Page 88 Part Number: 44R5180 Printed in USA (1P) P/N: 44R5180...