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CN8600 User Manual
Troubleshooting
General Operation
Problem
Erratic operation
I can't access the CN8600,
even though I have
specified the IP address
and port number correctly.
Mouse pointer confusion
Mouse movement
extremely slow
Changing Mouse Sync
Mode to Manual makes the
CN8600 crash.
When I am in a web
browser session, and
making configuration
changes, and I am timed
out, the settings changes I
have made are lost.
The Windows Client link
does not appear in the
Remote Console Display
when I log in with Firefox.
When the remote server is
running Fedora the mouse
pointer on the remote server
does not move, whether I
am accessing it from the
local console or a local
client computer.
142
The CN8600 needs to be started before the KVM switch
1. If the CN8600 is connected to a KVM switch, make
sure to power it on before powering on the switch.
2. If the KVM switch was started before the CN8600,
reset or restart the KVM switch.
The CN8600 needs to be reset (see Upgrade Main
Firmware, page 23, point 1).
If the CN8600 is behind a router, the router's Port
Forwarding (also referred to as Virtual Server) feature
must be configured. See Port Forwarding, page 134, for
details.
If you find the display of two mouse pointers (local and
remote) to be confusing or annoying, you can use the
Toggle Mouse Display function to shrink the non-
functioning pointer. See page 67 for details.
There is too much data being transferred for your
connection to keep up with. Lower the video quality (see
Video Settings, page 75) so that less video data is
transmitted.
The CN8600 has not crashed. You can wait approximately
5 minutes for normal operations to resume, or you can
reset the CN8600 to get it going right away (see Upgrade
Main Firmware, page 23, point 1).
If you do not click Apply, the CN8600 is not aware that
you are working, and times you out. Without clicking
Apply, none of your changes are recognized. You must
click Apply as you go along in order to have the settings
saved on the CN8600 and reset the timeout counter.
The Windows Client link requires ActiveX. Since Firefox
does not support ActiveX only the Java Applet is
available.
If the remote server is connected with a PS/2 cable, log
into the CN8600 with a browser; open a viewer; on the
control panel set Mouse DynaSync to Manual. See
page 85 for details.
Resolution
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