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ATEN CN600 User Manual

ATEN CN600 User Manual

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  • Page 1 User Manual CN6000...

  • Page 2: Fcc Information

    CN6000 User Manual FCC Information This is an FCC Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.

  • Page 3: User Notice

    CN6000 User Manual User Notice All information, documentation, and specifications contained in this manual are subject to change without prior notification by the manufacturer. The manufacturer makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties as to merchantability or fitness for any particular purpose.

  • Page 4: Safety Instructions

    CN6000 User Manual Safety Instructions General Read all of these instructions. Save them for future reference. Follow all warnings and instructions marked on the device. Do not place the device on any unstable surface (cart, stand, table, etc.). If the device falls, serious damage will result. Do not use the device near water.
  • Page 5 CN6000 User Manual Position system cables and power cables carefully; Be sure that nothing rests on any cables. When connecting or disconnecting power to hot-pluggable power supplies, observe the following guidelines: Install the power supply before connecting the power cable to the power supply.

  • Page 6: Rack Mounting

    CN6000 User Manual Rack Mounting Before working on the rack, make sure that the stabilizers are secured to the rack, extended to the floor, and that the full weight of the rack rests on the floor. Install front and side stabilizers on a single rack or front stabilizers for joined multiple racks before working on the rack.

  • Page 7: Package Contents

    © Copyright 2006-2007 ATEN® International Co., Ltd. Manual Part No. PAPE-0227-300G Printing Date: 02/2007 ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved. All other brand names and trademarks are the registered property of their respective owners.

  • Page 8: Table Of Contents

    ATEN Information ........
  • Page 9 CN6000 User Manual 5. The Windows Client Starting Up ..........29 Operation .
  • Page 10 CN6000 User Manual Connecting ..........74 Operation .

  • Page 11: About This Manual

    CN6000 User Manual About this Manual This User Manual is provided to help you get the most from your c/c system. It covers all aspects of installation, configuration and operation. An overview of the information found in the manual is provided below. Chapter 1, Introduction, introduces you to the CN6000 System.

  • Page 12: Conventions

    Start menu, and then select Run. Indicates critical information. ATEN Information Online Registration You can register your ATEN product at our online e-Support Center: http://support.aten.com. Online Support Online technical support is available to ATEN customers through our e- Support center: http://support.aten.com.

  • Page 13: Introduction

    Chapter 1 Introduction Overview The CN6000 is a control unit that allows operators to monitor and access their computers from remote locations using a standard Internet browser or Windows-based application programs. The CN6000 connects to the Internet, an Intranet, LAN, or WAN using industry standard Category 5 cable, then uses a KVM cable to connect to a local KVM switch or server.
  • Page 14 CN6000 User Manual The Administrator and Client software included with the CN6000 make it easy to install, maintain, and operate. System administrators can handle a multitude of tasks with ease - from installing and running GUI applications, to BIOS level troubleshooting, routine monitoring, concurrent maintenance, system administration, rebooting and even pre-booting functions.

  • Page 15: Features

    1. Introduction Features Remote access of KVM switches or servers via LAN, WAN, or the Internet; control your installation from down the hall, down the street, or half-way around the world Supports 10Base-T, 100Base-T, TCP/IP, HTTP Advanced security features include password protection and advanced encryption technologies High video resolution: up to 1280 x 1024 @ 75Hz;...

  • Page 16: System Requirements

    CN6000 User Manual System Requirements For best results we recommend that the computers used to access the CN6000 control unit have at least a P III 1 GHz processor, and that the screen resolution is set to 1024 x 768. Browsers must support 128 bit data encryption.

  • Page 17: Components

    1. Introduction Components Front View Component Description Reset / Firmware Pressing and holding this switch in while powering ON the Upgrade Switch CN6000 returns it to the factory default firmware level. After the CN6000 has been powered ON, pressing and holding this switch in for more that two seconds performs a system reset.

  • Page 18: Rear View

    CN6000 User Manual Rear View Component Description KVM Port The KVM cable (supplied with this package) that links the CN6000 to your KVM switch or server plugs in here. Local Console The CN6000 can be accessed via a local console as well Section as over the Net.

  • Page 19: Hardware Setup

    Chapter 2 Hardware Setup 1. Important safety information regarding the placement of this device is provided on page iv. Please review it before proceeding. 2. Make sure that power to all the devices you will be connecting up have been turned off. You must unplug the power cords of any computers that have the Keyboard Power On function.
  • Page 20 CN6000 User Manual 2. Screw the bracket into any convenient location on the rack. Note: These screws are not provided. We recommend that you use M5 x 12 Phillips Type I cross, recessed type screws.

  • Page 21: Installation

    2. Hardware Setup Installation To install the CN6000, refer to the diagram below (the diagram numbers correspond to the numbered steps), and do the following: 1. Plug the local administrator's keyboard, mouse, and monitor into the unit's Console Ports. 2. Use the KVM cable provided with this package to connect the CN6000’s KVM Port, to the Keyboard, Video and Mouse ports of the server or KVM switch that you are installing.
  • Page 22 CN6000 User Manual This Page Intentionally Left Blank...

  • Page 23: Getting Started

    Chapter 3 Getting Started The CN6000 can be accessed either from an internet type browser, or via Windows-based application (AP) programs. The next several chapters describe browser-based operations. AP access is discussed in Chapter 8. Logging In To operate the CN6000 from an Internet browser, begin by logging in: 1.
  • Page 24 CN6000 User Manual The CN6000 login page appears: 3. Provide a valid Username and Password (set by the CN6000 administrator), then Click Login to continue. Note: 1. If you are the administrator, and are logging in for the first time, use the default Username: administrator;...
  • Page 25 3. Getting Started After you have successfully logged in, the CN6000 Main Page appears:...

  • Page 26: Screen Elements

    CN6000 User Manual Screen Elements The icons arranged horizontally across the top of the page are linked to the administration utilities, which are used to configure the CN6000. Your ability to make configuration changes depends on the permissions associated with your login information (see User Manager, page 24).

  • Page 27: Administration

    Chapter 4 Administration Introduction The administration utilities, represented by the icons located across the top of the CN6000 web page, are used to configure the CN6000 for operation. This chapter discusses each of them in turn. As you make your configuration changes, Click the Apply icon at the upper left of the web page to save the changes in the CN6000's configuration file.

  • Page 28: General

    CN6000 User Manual General Once you login, the General panel displays on the web page: It is the first of the Administration pages, and provides information about the CN6000's status. An explanation of each of the fields is given in the table below: Device Name: To make it easier to manage installations that have more than one CN6000, each one can be given a name.

  • Page 29: Network

    4. Administration Network The Network dialog is used to specify the CN6000's network environment. Access Port As a security measure, if a firewall is being used, the Administrator can specify the port numbers that the firewall will allow (and set the firewall accordingly). Users must specify the port number as part of the IP address when they log in to the CN6000.

  • Page 30: Ip Address

    CN6000 User Manual IP Address The CN6000 can either have its IP address assigned dynamically at bootup (DHCP), or it can be given a fixed IP address. For dynamic IP address assignment, select the Obtain an IP address automatically, radio button. Note: If the CN6000 is on a network that uses DHCP to assign network addresses, and you need to ascertain its IP address, see IP Address Determination, page 90, for information.

  • Page 31: Security

    4. Administration Security The Security page is used to control access to the CN6000. IP and MAC Filters permit or deny access to the CN6000 for specific IP and MAC addresses attempting to access the system. The Default Java program name lets the Administrator specify an addition to the IP address that the user must include when he accesses the CN6000 with the Java Client.

  • Page 32: Filtering

    CN6000 User Manual Filtering There are a maximum of 100 filters allowed for each category: User IPs; User MACs; and Administrator MACs. User Station filtered items (IPs and MACs) can be specified as included or excluded by highlighting the item and clicking the include or exclude radio button.
  • Page 33 4. Administration 4. To filter a single IP address, key in the same address as the start IP. To filter a continuous range of addresses, key in the end number of the range. After filling in the address, click OK. 5.

  • Page 34: Radius

    CN6000 User Manual Radius If you are using a RADIUS server, RADIUS Configuration allows you to set up its parameters: 1. Check Enable RADIUS. 2. Fill in the IP addresses and Service Ports for the Primary and Alternate RADIUS servers. 3.
  • Page 35 4. Administration 6. On the RADIUS server, set the access rights for each user according to the information in the table, below: Character Meaning Grants the user administrator privileges, allowing the user to configure the system. Allows the user to access the system via the Windows Client program.

  • Page 36: User Manager

    CN6000 User Manual User Manager This configuration dialog is used to manage user profiles. A maximum of 64 user profiles can be created. To add a user, fill in the information asked for in the User Info dialog box and Click Add. To delete a user profile, select it from the list in the upper panel, and Click Remove.
  • Page 37 4. Administration An explanation of the profile items is given in the table below: Username A minimum of 6 and a maximum of 15 characters is allowed. Password A minimum of 8 and a maximum of 15 characters is allowed. Confirm Password To be sure there is no mistake in the password you are asked to enter it again.

  • Page 38: Customization

    CN6000 User Manual Customization This configuration dialog allows the Administrator to set Timeout, Login failure, and Working mode parameters. An explanation of the Customization parameters is given in the table below: Time out Control If the CN6000 doesn't receive any input from a computer that is accessing it with the Windows or Java client for the amount of time specified here, it ends the connection.

  • Page 39: Firmware

    4. Administration Firmware New versions of the CN6000 firmware can be downloaded from our website: www.aten.com.tw as they become available. To upgrade the firmware, do the following: 1. After downloading the new firmware file to your computer, click the Firmware icon to open the Firmware configuration dialog: 2.
  • Page 40 CN6000 User Manual This Page Intentionally Left Blank...

  • Page 41: The Windows Client

    Chapter 5 The Windows Client Starting Up To access the CN6000 with the Windows Client software: 1. After you log in, Click the Windows Client icon at the left of the web page (see page 12). Note: You must have DirectX 7.0 or higher installed on your computer. If not, the Client program will not load.
  • Page 42 CN6000 User Manual An explanation of the dialog box is given in the table below: Element Action Full Screen Mode Enabled If Full Screen Mode is enabled (there is a checkmark in the box), the remote display fills the entire screen of your local monitor.

  • Page 43: Operation

    5. The Windows Client Operation Once the Switch to the CN6000 has been accomplished, the remote system's video output is captured and displayed on your monitor. At the same time, your local keystroke and mouse input is captured and sent to the remote system. OSD Control Panel A small OSD control panel opens at the lower right hand corner of the screen: The panel consists of an icon bar with two text bars below it.

  • Page 44: Keystrokes

    CN6000 User Manual Keystrokes Except for [Alt + Tab] and [Ctrl + Alt + Del], the effect of all keyboard input takes place on the remote computer . The above two combinations are retained on the local system to switch among applications and to recover from disaster. In order to provide the [Alt + Tab] and [Ctrl + Alt + Del] functions on the remote system, a Function key (F1 - F12) can be selected as a substitute for the [Alt] key.
  • Page 45 5. The Windows Client Windows 2000: Set the mouse speed to the middle position; set the mouse acceleration to None (Control Panel → Mouse → Mouse Properties → Motion): Windows XP/Server 2003: Set the mouse speed to the middle position; disable Enhance Pointer Precision (Control Panel →...

  • Page 46: Hotkeys

    CN6000 User Manual WinMe: Set the mouse speed to the 5th position; disable mouse acceleration (click Advanced to get the dialog box for this). WinNT / Win98 / Win95: Set the mouse speed to the slowest position. Sun / Linux: Open a terminal session and issue the following command: Sun: xset m 1...

  • Page 47: Configuring The Hotkeys

    5. The Windows Client An explanation of the actions is given in the table, below: Action Explanation Exit remote location Break the connection to the CN6000 and return to local operation. Adjust Video Bring up the video adjustment utility. Toggle OSD Toggles the OSD display Off and On.

  • Page 48: Video Adjustment

    CN6000 User Manual Video Adjustment You can adjust the placement and the picture quality of the remote screen (as displayed on your local monitor) with the Video Options function. To do so, either click on the Hammer icon on the OSD Control Panel, or use the Adjust Video hotkeys (see page 34 for details).
  • Page 49 5. The Windows Client The meanings of the adjustment options are given in the table below: Option Usage Screen Position Adjust the horizontal and vertical position of the remote computer window by Clicking the Arrow buttons. Auto-Sync Click Auto-Sync to have the function detect the vertical and horizontal offset values of the remote screen and automatically synchronize it with the local screen.

  • Page 50: The Message Board

    CN6000 User Manual The Message Board The CN6000 supports multiple user logins, which can possibly give rise to access conflicts. To alleviate this problem, a message board feature has been provided, allowing users to communicate with each other. The message board functions much like an internet chat program does. When you click the Message Board icon on the Windows Client toolbar (see page 31), a screen similar to the one below appears:...

  • Page 51: The Button Bar

    5. The Windows Client The Button Bar The buttons on the Button Bar are toggles. Their actions are described in the table below: Button Action Enable/Disable Chat. When disabled, messages posted to the board are not displayed. The button is shadowed when Chat is disabled.

  • Page 52: User List Panel

    CN6000 User Manual User List Panel The names of all the logged in users are listed in this panel. Your name appears in olive; other users' names appear in green. By default, messages are posted to all users. To post a message to one individual user, select the user's name before sending your message.

  • Page 53: The Java Client

    Chapter 6 The Java Client Introduction The Java Client makes the CN6000 accessible to all platforms that have Java 2 installed. Java 2 is available for free download from Sun's Java web site (http:/ /java.sun.com). To access the CN6000 with the Java Client software: 1.

  • Page 54: Operation

    CN6000 User Manual Once the authentication procedure completes successfully, the remote system displays on your monitor: Operation You can work on the remote system via the screen display on your monitor just as if it were your local system. Note: 1. You can switch between your local and remote programs with [Alt + Tab].

  • Page 55: The Toolbar

    6. The Java Client The Toolbar The Java Client's toolbar gives you control over the KVM operations. It is hidden in the blank area at the bottom center of the screen, and appears when you move the mouse pointer over this area. Message Screen Keyboard...
  • Page 56 CN6000 User Manual Keypad: Clicking the second button, brings up the Keypad. Since some locally input keyboard combinations can not be captured and sent to the CN6000, the Keypad provides a one-click implementation of their actions on the remote system. Mouse: At times the local mouse movement may lose sync with the remote mouse movement.
  • Page 57 6. The Java Client Message Board: The CN6000 supports multiple user logins, which can possibly give rise to access conflicts. To alleviate this problem, a message board feature, similar to an internet chat program allows users to communicate with each other. When you click the Message Board icon on the Java Client toolbar (see page 43), a screen similar to the one below appears: Messages that users post to the board - as well as system messages -...
  • Page 58 CN6000 User Manual The buttons on the Button Bar are toggles. Their actions are described in the table below: Enable/Disable Chat. When disabled, messages posted to the board are not displayed. The button is shadowed when Chat is disabled. The icon displays next to the user's name in the User List panel when he has disabled Chat.
  • Page 59 6. The Java Client Lock LEDs: These LEDs show the Num Lock, Caps Lock, and Scroll Lock status of the remote computer. Click on the icon to toggle the status. Note: When you first connect, the LED display may not be accurate. To be sure, click on the LEDs to set them.
  • Page 60 CN6000 User Manual This Page Intentionally Left Blank...

  • Page 61: The Log File Screen

    Chapter 7 The Log File The Log File Screen The CN6000 logs all the events that take place on it. Following a reset, it writes them to a log file, which is a searchable database. To view the contents of the log file, click the Log icon at the lower left of the page.
  • Page 62 CN6000 User Manual A maximum of 512 events are kept in the log file. As new events are recorded, they are placed at the bottom of the list. When a new event is recorded after there are 512 events in the log file, the earliest event in the list is discarded. Note: To maintain and view a record of all the events that take place (not just the most recent 512), set up the Log Server AP program.

  • Page 63: Ap Operation

    Chapter 8 AP Operation In addition to the browser based operation utilities, the CN6000 also provides Windows-based programs that can be used in their stead. These include an administration utility, a Windows client, a Java client, and a Log Server. This chapter explains how to install and operate each of them.

  • Page 64: Starting Up

    CN6000 User Manual Starting Up To bring up the Administrator Utility Main Screen, double click the CN6KAdminTool icon, or key in the full path to the program on the command line. If this is the first time that you are running the utility a dialog box appears requesting you to input your serial number.

  • Page 65: Logging In

    8. AP Operation Note: 1. 1.The Port number that corresponds to a unit's IP address is set by the Administrator on the Network configuration page (see page 58 for details). 2. Clicking the Refresh button causes the utility to rescan the local LAN segment for CN6000 devices.
  • Page 66 CN6000 User Manual While the Utility processes the login request, the following message appears: Note: If you supplied an invalid login, the authentication routine will return a message informing you that the “server is busy.” This is done as a security measure to confuse and discourage hackers from trying to discover a valid Username and Password.

  • Page 67: The Settings Notebook

    8. AP Operation The Settings Notebook After successfully logging in, the Settings notebook appears. There are five tabs, each representing a different administrative function. A description of the functions and how to configure their settings is provided in the sections that follow.

  • Page 68: Uploading Changes

    CN6000 User Manual Uploading Changes When the Settings have been configured to your satisfaction and you are ready to upload the changes to the CN6000: 1. If you made changes on the Network page, or if you upgraded the firmware on the Customization page, you must enable Reset on Exit (see Customization, page 65) before going to step 2.

  • Page 69: General

    8. AP Operation General: The General page provides information about the CN6000's status. An explanation of each of the items is given in the table below: MAC Address The CN6000's MAC Address displays here. Device Name: To make it easier to manage installations that have more than one CN6000, each one can be given a name.

  • Page 70: Network

    CN6000 User Manual Network: This page is used to specify the CN6000's network environment. The Network page is divided into three main sections: Access Ports, IP Address, and Log Server. Each section is discussed below. Access Ports: As a security measure, the Administrator can set the Port numbers that the User must specify when he attempts to connect to a CN6000's IP address.
  • Page 71 8. AP Operation IP Address: The CN6000 can either have its IP address assigned dynamically at bootup (DHCP), or it can be given a fixed IP address. For dynamic IP address assignment, select the Obtain an IP address automatically, radio button. To specify a fixed IP address, select the Set IP address manually, radio button and fill in the required information.

  • Page 72: Security

    CN6000 User Manual Security The Security page is used to control access to the CN6000. User station filters permit or deny access to the CN6000 for specific IP and MAC addresses attempting to access the system. The Default Java program name lets the Administrator specify an addition to the IP address that the user must include when he accesses the CN6000 with the Java Client.

  • Page 73: Filtering

    8. AP Operation Filtering There are a maximum of 100 filters allowed for each category (User IPs, User MACs, and Administrator MACs). To enable filtering for User Stations, Click to put a check mark in the IP and/or MAC Filter enable checkbox. To add a filter, Click Add.
  • Page 74 CN6000 User Manual User Station filtered items can be specified as included or excluded by highlighting the item and clicking the include or exclude radio button. If the include button is checked, all the addresses within the filter range are allowed access to the CN6000; all other addresses are denied access.

  • Page 75: User Management

    8. AP Operation User Management This page is used to set up and manage user profiles. It defines the access rights of each user. Up to 64 user profiles can be established A maximum of 64 users can have access to a CN6000. To add a user, Click Add and fill in the information asked for in the User Management dialog box that appears.
  • Page 76 CN6000 User Manual When you click Add or Edit, a dialog box with fields to configure the user profile appears: An explanation of the profile items is given in the table below: Username A minimum of 6 and a maximum of 15 characters is allowed. Password A minimum of 8 and a maximum of 15 characters is allowed.

  • Page 77: Customization

    8. AP Operation Customization This page allows the Administrator to upgrade the firmware and to set Timeout and Login failure parameters. An explanation of the Customization items is given in the table below: Uploads After obtaining a new version of the firmware, click Browse to navigate to the directory that you have put it in.

  • Page 78: Upgrading The Firmware

    CN6000 User Manual Upgrading the Firmware New versions of the Mainboard firmware files can be downloaded from our website as they become available. After downloading the new firmware file, to upgrade the firmware, do the following: 1. Go to the Customization page of the Administration configuration notebook (see page 65) and Click the Browse button for the component you want to upgrade.
  • Page 79 8. AP Operation 3. Click Open. You return to the Customization page with the path to the file, and the Upload version number displayed. Note: If you select the wrong file type for the component you are upgrading an Invalid file type message appears when you click Open.

  • Page 80: The Windows Client

    CN6000 User Manual The Windows Client The Windows-based Client software is provided on the distribution CD included with this package. Installation To install the Windows Client: 1. Open the drive and folder where the Windows Client Setup icon (CN6KClient.exe) is located and double click the icon. The Windows Client installation screen appears: 2.

  • Page 81: Starting Up

    8. AP Operation Starting Up To bring up the Windows Client Main Screen, Double Click the CN6K Client icon, or key in the full path to the program on the command line. If this is the first time that you are running the program, a dialog box appears requesting you to input your serial number: If you don't know what it is, contact the CN6000 administrator.
  • Page 82 CN6000 User Manual A description of the Connection Screen is given in the following table: Menu Bar The Menu Bar contains three items: File, Tools, and Help. 1. The File Menu allows the operator to Create, Save, and Open user created Work files (see page 71 for details). 2.

  • Page 83: The File Menu

    8. AP Operation The File Menu The File Menu allows the operator to Create, Save, and Open user created Work files. A Work File consists of all the information specified in a Client session. This includes the CN6000 and CN6000 IP list items, as well as the Hotkey settings.

  • Page 84: The Tools Menu

    CN6000 User Manual The Tools Menu Tools menu operations are performed after you connect, but before you switch to remote view. There are two entries on the Tools Menu: Keyboard and Config. They are explained in the sections that follow. Keyboard Various configuration actions related to the keyboard, video, and mouse can be performed via hotkey combinations.

  • Page 85: Config

    8. AP Operation Config When you select Config, a screen similar to the one below appears: If Full Screen Mode is enabled (there is a checkmark in the box), the remote display fills the entire screen of your local monitor. If Full Screen Mode is not enabled (there is no checkmark in the box), the remote display appears as a window on your desktop.

  • Page 86: Connecting

    CN6000 User Manual Connecting To connect to a CN6000 unit: 1. If it is in the CN6000 List, Double Click it; if you are using the CN6000 IP input box, specify the IP address and Port number, then Click Open. A Login dialog box appears: 2.

  • Page 87: Operation

    8. AP Operation Operation Once the connection to the CN6000 has been accomplished, the remote system's video output is captured and displayed on your monitor. At the same time, your local keystroke and mouse input is captured and sent to the remote system.

  • Page 88: The Java Client

    CN6000 User Manual The Java Client The Java Client is provided to make the CN6000 accessible to all platforms. Systems that have Java version 1.4 or higher installed can connect. If you don't already have Java, it is available for free download from Sun's Java web site (http://java.sun.com).
  • Page 89 8. AP Operation 3. Key in the serial number - 5 characters per box - then Click OK. (If you don't know what the number is, contact the CN6000 administrator.) An Address Input dialog box appears: 4. Key in the IP address for the unit you want to connect to - including a forward slash followed by the name of the CN6000's Java Client web page.

  • Page 90: Operation

    CN6000 User Manual 5. Provide a valid Username and Password and Click OK. Once the authentication procedure completes successfully, the remote system displays your monitor: Operation The look and feel of the AP Java client operation is the same as for the browser version of the Java client.

  • Page 91: The Log Server

    8. AP Operation The Log Server The Windows-based CN6000 Log Server is an administrative utility that records all the events that take place on selected CN6000 units. Installation 1. Insert the CN6000 software CD into your CD-ROM drive. 2. Open the drive and folder where the Log Server Setup icon (CN6KLogServer.exe) is located and double click the icon.

  • Page 92: Starting Up

    CN6000 User Manual Starting Up To bring up the Log Server, run the CN6000 Log Server either by double clicking its icon, or by keying in the full path to CN6KLogServer.exe on the command line. A screen similar to the one below appears: Note: The MAC address and port number of the computer that will contain the Log Server Events database must be specified on the Network page of the Administrator Utility (page 58).

  • Page 93: The Menu Bar

    8. AP Operation The Menu Bar The Menu bar consists of four items: Configure Events Options Help These are discussed in the sections that follow. Note: If the Menu Bar appears to be disabled, click in the CN6000 List panel below it to enable the bar.

  • Page 94: Events

    CN6000 User Manual A description of the fields is given in the table, below: Field Explanation Address This can either be the IP address of the CN6000 or its DNS name (if the network administrator has assigned it a DNS name). Port The Log Server port number assigned to the CN6000 (see Access Ports:, page 58).
  • Page 95 8. AP Operation A description of the items is given in the table, below: Item Expalanation New search This is one of three radio buttons that define the scope of the search. If it is selected, the search is performed on all the events in the database for the selected CN6000.

  • Page 96: Options

    CN6000 User Manual Maintenance: Records are not automatically erased when their time limit (see Limit, page 82), comes due. They still remain in the database even though they have exceeded their expiration time. Clicking this menu item removes those records from the database. Options This menu has a single item: Retry.

  • Page 97: The Cn6000 List Panel

    8. AP Operation The CN6000 List Panel The CN6000 List panel displays a list of all the CN6000 units that have been selected for the Log Server to track (see Configure, page 81). Tick information for the currently selected CN6000 displays in the Events List panel below it.
  • Page 98 CN6000 User Manual The CN6000 List window contains five fields: Field Expalanation Recording Determines whether the Log Server records the ticks for this CN6000, or not. If the Recording checkbox is checked, the field displays Recording, and the ticks are recorded.If the Recording checkbox is not checked, the field displays Paused, and the ticks are not recorded.

  • Page 99: The Event List Window

    8. AP Operation The Event List Window This window displays tick information for the currently selected CN6000. Note that even though any other CN6000s aren't currently selected, if their Recording checkbox is checked, the Log Server records their tick information and keeps it in its database.
  • Page 100 CN6000 User Manual...

  • Page 101: Appendix

    Appendix Specifications Function Specification Connectors Console Keyboard 1 x 6 pin mini-DIN Female (Purple) Ports Video 1 x HDB-15 Female (Blue) Mouse 1 x 6 pin mini-DIN Female (Green) KVM Link 1 x SPHD-15 F 1 x RJ-45 Receptacle 1 x RS-232 Power 1 x DC Jack (5V;...

  • Page 102: Ip Address Determination

    CN6000 User Manual IP Address Determination If you are an administrator logging in for the first time, you need to access the CN6000 in order to give it an IP address that users can connect to. There are three methods to choose from. In each case, your computer must be on the same network segment as the CN6000.
  • Page 103 Appendix Method 2: (For a fixed IP address) A fixed IP address can also be assigned with the ARP command as follows: 1. If the CN6000 is powered on, Power it off by unplugging its power adapter cable. 2. Run the ARP command with the following arguments: CN6000 arp -s <desired ip address>...
  • Page 104 CN6000 User Manual Method 3: (For a DHCP address) For computers running Windows, the CN6000's DHCP generated IP address can be determined with the AdminTool utility (found on the distribution CD): 1. Double click the AdminTool utility icon on the CD to install the utility on your computer.

  • Page 105: Administrator Login Failure

    Appendix Administrator Login Failure If you are unable to perform an Administrator login (because the Username and Password information has become corrupted, or you have forgotten it, for example), there is a procedure you can use to clear the login information. Note: Performing this procedure also returns all settings to their defaults.

  • Page 106: Troubleshooting

    CN6000 User Manual Troubleshooting General Operation Problem Resolution Erratic Operation If the CN6000 is connected to a KVM switch, make sure to power on the switch before powering on the CN6000. Press and hold the Reset button (see page 5), for longer than three seconds.

  • Page 107: Sun Systems

    Appendix Sun Systems Problem Resolution Video display problems with The display resolution should be set to 1024 x 768: HDB15 interface systems (e.g., Under Text Mode: Sun Blade 1000 servers). 1. Go to OK mode and issue the following commands: setenv output-device screen:r1024x768x60 reset-all Under XWindow:...

  • Page 108: The Java Client

    CN6000 User Manual The Java Client For mouse synchronization problems, see Mouse:, page 44. For connection and operation problems, see the table below: Symptom Action Java Client won't connect 1. Java 2 JRE 1.4 or higher must be installed on your to the CN6000 computer.

  • Page 109: Trusted Certificates

    Appendix Trusted Certificates Overview When you try to log in to the device from your browser, a Security Alert message appears to inform you that the device’s certificate is not trusted, and asks if you want to proceed. The certificate can be trusted, but the alert is triggered because the certificate’s name is not found on Microsoft’s list of Trusted Authorities.

  • Page 110: Installing The Certificate

    CN6000 User Manual Installing the Certificate To install the certificate, do the following: 1. In the Security Alert dialog box, click View Certificate. The Certificate Information dialog box appears: Note: There is a red and white X logo over the certificate to indicate that it is not trusted.

  • Page 111: Certificate Trusted

    Appendix 5. Next, click Finish to complete the installation; then click OK to close the dialog box. Certificate Trusted The certificate is now trusted: When you click View Certificate, you can see that the red and white X logo is no longer present –...
  • Page 112 CN6000 User Manual This Page Intentionally Left Blank...
  • Page 113 Index Index Corrupt Password, 93 Customization, 26 Administration, 15 Customization, 26 Filtering, 20 Features, 3 Firmware upgrading, 27 Filtering, 19, 20, 60, 61 General, 16 Firmware Network, 17 Upgrading, 65, 66 RADIUS settings, 22 Firmware upgrading, 27 Security, 19 Forgotten Password, 93 User Manager, 24 Administrator Login Failure, 93 Administrator Utility, 51...
  • Page 114 CN6000 User Manual Safety information, vi RADIUS settings, 22 Log File Reset on exit, 26 Main Screen, 49 Log file, 49 Log Server, 2, 18, 59 Safety Instructions CN-6000 List Panel, 85 General, iv Configure, 81 Rack Mounting, vi Event List Window, 87 Screen Elements, 14 Events, 82 Security, 19...
  • Page 115 Index File menu, 71 Hotkeys, 34, 72 Video Adjustment Installation, 68 Java Client, 43 Logging in, 74 Windows Client, 36 Main Screen, 69 Operation, 31, 75 Starting up, 29, 69 Windows Client, 2, 29, 68 Substitute keys, 32 Config, 73 Tools menu, 72 Connection screen, 69 Troubleshooting, 94...
  • Page 116 CN6000 User Manual...
  • Page 117 ATEN Information ........
  • Page 118 CN6000 User Manual 5. The Windows Client Starting Up ..........29 Operation .
  • Page 119 CN6000 User Manual Connecting ..........74 Operation.
  • Page 120 CN6000 User Manual...

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