Transaction Recall; Refund - TD Generation Merchant Manual

Refund

You can only perform a refund on a transaction that has already been submitted for reimbursement.
Debit refunds are disabled by default. If you wish to activate debit refunds on your terminal
please call the TD Merchant Solutions Help Desk at 1-800-363-1163.
1. Press the left
2. If refunds have been password protected on your device, or this is a debit card refund, you must:
a) Enter a Supervisor ID and press OK.
b) Enter the Supervisor Password and press OK.
3. Enter the dollar amount and press OK.
4. Select one of the following payment methods: Insert, Swipe, Contactless or Manual Entry.
Insert credit or debit card / swipe credit card
a) The customer enters their PIN and presses OK. Go to step 5.
Contactless credit or debit card
a) The customer taps their contactless-enabled card on the screen. Go to step 5.
Manual credit card
a) Enter the account number and press OK.
b) Enter the expiry date and press OK. This is four digits in length.
c) Is a manual imprint required (NO or YES)? If you select NO, the transaction will be canceled.
d) Enter the CVD number and press OK. This can be up to four digits in length. Go to step 5.
5. You can REPRINT the receipt or FINISH to complete the refund and the receipts print.

Transaction recall

This option recalls a transaction so that you can view, void or complete / close it if it is a pre-authorization. The
following instructions access any transactions that were performed in the current open batch. If a day close has
been completed you cannot recall transactions prior to the day close. Pre-authorization and tab transactions are
covered in our online documentation at www.TDMerchantSolutions.com/ResourceCentre.
1.
Press the left
2. Select one of the following:
Recall by trace #
a) Enter the trace number that you want to recall and press OK. Go to step 3.
Recall all
a) A list of all transactions currently available on the terminal appear. Go to step 3.
Recall by amount
a) Enter the dollar amount and press OK. Go to step 3.
Recall by account #
a) Swipe or Manually enter the card. Go to step 3.
 Desktop  Debit / Credit  Refund.
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 Desktop  Main Menu  Transaction Recall.
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