Troubleshooting; Error Codes - TD Generation Merchant Manual

Troubleshooting

With any equipment, sometimes problems occur. With the TD Generation, error messages are displayed on
screen with a short description. Below is a list of error messages that you could see on the terminal screen and
the actions required.

Error codes

"A" E rro r c o d e s
Already In Training Mode
Amount $0.00
Not Allowed
" B " E rro r c o d e s
Bad Communication
Bad Communication
Press CANC key
And Try Again
Batch Cannot Be Closed
With Open Pre-Auths
Business Day Full
Close Business Day Now
E xp l a n a t i o n
The user tried to enter Training
mode when they were already in it.
An amount higher than 0.00 must
be entered.
E xp l a n a t i o n
Terminal detected a
communication failure after the
transaction is initiated.
Terminal detected a
communication failure after the
transaction was initiated (to Bell
Mobility Tower / host).
The terminal is configured so that
pre-authorization transactions
must be completed before a Batch
Close can be performed.
The terminal has reached the
maximum number of transactions
that can be accumulated for a
business day.
- 33 -
Troubleshooting
Ac t i o n re q u i re d
• Either proceed with Training
Mode or repeat the steps and
exit Training Mode.
• Please enter a new amount
and press OK.
Ac t i o n re q u i re d
• Check your connections and
retry the transaction.
• If the problem persists call the
Help Desk.
• If there is no signal strength,
reboot the access point by
disconnecting and
reconnecting the power cord.
Wait 2 minutes and check
then check the signal strength
again. If the problem persists
call the Help Desk.
• Press Cancel and try again.
• Please complete all open
pre-authorization
transactions, then close the
batch.
• A Day Close must be
processed to allow the
terminal to continue
processing.
• Once this message is
displayed only administrative
transactions and pre-authori-
zation completions
transactions can be
performed.
6