Force Post Purchase; Void; Transaction Recall - TD Generation Quick Start Manual

Force post purchase
This option is only used when you can't process a credit card purchase normally through the network
whether due to communication problem or that the force post is requested via the terminal.
Before you perform this transaction you must call the TD Merchant Solutions Help Desk at 1-800-363-1163 and receive
an authorization number.
-> Desktop -> Main Menu ->
1. Enter the dollar amount
Phone / mail purchases
a) Enter the account number
b) Enter the expiry
All other purchases
a) E
b) E
c) Enter the CVD
d) T hen enter / spell the authorization number and tap
2.
Y ou can REPRINT the receipt or FINISH the transaction.

Void

This option recalls a transaction so that you can void it. The following instructions can access any transactions
that were performed in the current open batch. If a day close has been completed you cannot recall
transactions prior to the day close. If a day close has been performed you must do a refund, not a void.
-> Desktop -> Void
1. E nter the trace
2. Confirm that the transaction is to be canceled (NO or YES).
3.
The screen shows that the transaction is completed with an approved message and the receipts print.
4. Y ou can REPRINT the receipt or FINISH the transaction.
Transaction recall
This option recalls a transaction so that you can view, void or complete / close it if it is a pre-authorization.
The following instructions access any transactions that were performed in the current open batch. If a day
close has been completed you cannot recall transactions prior to the day close. Pre-authorization and tab
transactions are covered in our online documentation at www.TDMerchantSolutions.com/ResourceCentre.
-> Desktop -> Main Menu ->
1. Select one of the following:
Recall by trace #
a) E nter the
Recall all
a) A list of all transactions currently available on the terminal appear. Go to step 2.
Debit / Credit -> Force Post
and tap
date and tap
number and tap
nter the account
nter the expiry date and tap
number and tap
# from the receipt of the transaction to be voided and tap
Transaction
trace number
OK
.
OK
and tap .
OK
. Go to step 2.
OK
.
OK
.
OK
.
Recall
that you want to recall and tap
8
OK
. Go to step 2.
OK
.
OK
. Go to step 3.