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This publication is confidential and proprietary to The Toronto-Dominion Bank and is intended solely for the use of Merchant customers of TD Merchant Solutions. This publication may not be reproduced or distributed, in whole or in part, for any other purpose without the written permission of an authorized representative of The Toronto-Dominion Bank.
Contents Who would use this guide? ............1 Valuelink gift cards ................. 1 Financial Transactions .............1 Activate a gift card .................2 Adjust a gift card balance ..............2 Balance inquiry ..................2 Lock an amount on a gift card ...............3 Merge gift card balances ...............3 Redeem - Balance of gift card as cash ..........3 Redeem - Balance owing outstanding ...........4 Redeem - Locked funds on a gift card ...........4...
• Manual gift card number entry can be disabled to enhance your business’ security while remaining active for the Balance Inquiry and Activation functionality. Please call the TD Merchant Solutions help Desk to modify these settings. The TD Luxe terminal can perform the following Valuelink gift card transactions:...
Activate a gift card This transaction creates an account and loads an amount onto the gift card. Ensure that you offset the cost of the gift card with a financial transaction (i.e. debit, credit or cash) when adding funds. Select the Gift Card icon Activation. Is the card denominated: NO or YES? If no go to step 3.
Lock an amount on a gift card This transaction allows a cardholder to lock a partial or the full balance of their gift card. This is like a pre-authorization transaction so that the amount cannot be redeemed until the Redemption Unlock transaction is performed.
Redeem - Balance owing outstanding This allows a customer to redeem all or part of the value of an existing card. If the full amount of the transaction cannot be redeemed from the card, the transaction will be authorized for the amount remaining on the card.
Reload a gift card This transaction allows you to increase the dollar value on a gift card. For denominated cards, if a reload is allowed, the total value of the card cannot be more than the original value loaded onto the card. Ensure that you offset the cost of the gift card with a financial transaction (i.e.
Select one of the following payment methods. Swipe the gift card. Go to step 4. Manually enter the gift card account number and select OK. Go to step 4. Confirm that the info entered is correct: NO or YES. The transaction is now voided and receipts print. You can REPRINT the receipt or FINISH the transaction. Receipts Each transaction has a different receipt and most of the information is purely for record keeping.
Reporting The following gift card reports are available. Select the Reports icon Gift Card Reports select a report. Re p o r t I n s t ru c t i o n s Provi d e s . . . Terminal Detail DISPLAY or PRINT your report.
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Contact Information Please call the TD Merchant Solutions Help Desk at 1-800-363-1163. We would be happy to answer any questions you may have. Authorization: 24 hours a day, seven days a week Terminal Inquiries: 24 hours a day, seven days a week General Merchant Inquiries: Monday –...
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