Table Of Contents - TD Generation Merchant Manual

Table of Contents

Welcome to TD Merchant Solutions ...................................1
Who should use this guide? .......................................................................... 1
The TD Generation Terminals ............................................. 2
The terminal ...................................................................................................2
Communications ...........................................................................................3
Terminal Screens ...........................................................................................4
The Generation Hub (All-in-One) ..................................................................6
The WiFi Access Point / Repeater .................................................................6
The Charger Base (Optional for HSPA and WiFi) .........................................8
Cardholder Privacy and Security .......................................9
Terminal security ...........................................................................................9
Fraud prevention ...........................................................................................9
Financial Transactions ..................................................... 13
Accepted card types ................................................................................... 13
Special transactions ................................................................................... 13
Purchase ..................................................................................................... 14
The TD Generation family ..................................................................................... 1
Hardware terminology .......................................................................................... 1
Differences between the terminals......................................................................2
Ports ........................................................................................................................ 3
All-in-One terminal ................................................................................................ 3
HSPA terminal ........................................................................................................ 3
Idle screen and icons ............................................................................................ 4
Navigation on the terminal .................................................................................. 4
Differences between the terminal screens ........................................................ 4
Desktop screen .......................................................................................................5
Main menu screen ..................................................................................................5
Ports ........................................................................................................................ 6
Lights ........................................................................................................................7
Ports .........................................................................................................................7
Manually entered credit card transactions ...................................................... 9
Force post transactions are disabled by default ............................................. 9
Call for authorization ............................................................................................ 9
Imprinters ..............................................................................................................10
Transaction records .............................................................................................10
Storing cardholder receipts.................................................................................11
Cashback .............................................................................................................. 13
Tip ........................................................................................................................... 13
UnionPay card selection ..................................................................................... 13
Credit card ............................................................................................................ 14
Debit card ..............................................................................................................16
Mail order purchase ............................................................................................. 17
Mail order refund .................................................................................................. 17
Telephone order purchase .................................................................................. 17
Telephone order refund ....................................................................................... 18
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