TD Generation Merchant Manual page 43

" N " E rro r c o d e s
Not Accepted
Not Accepted
Use Magnetic Stripe
Not Allowed
Not Allowed To Reset
Inv# with Open Batch
Not Allowed To
Reset Invoice #
With Open Pre-Auths
Not Allowed With
Trans Outstanding
Not Available
Not Completed
Number Not In The
Range 1 – 9
Number Not In The
Range 1 — 65535
Not In
Training Mode
" P " E rro r c o d e s
Passwords Do Not Match
PIN pad Has Been Replaced!
Host 1 Parameter Download Is
Required!
E xp l a n a t i o n
The card type entered is not
supported on this terminal.
The card was inserted, but the
terminal does not have the card
type defined for chip.
The transaction selected is not
setup for this terminal or it is not
allowed with the card being used.
An attempt was made to reset the
invoice number, however the batch
was open.
An attempt was made to reset the
invoice number however there are
open pre-auths in the terminal.
A function cannot be run if there
are any transactions outstanding
(pre-auth, transactions in the open
batch, etc.).
The item requested is not available.
The attempted transaction or
function did not complete success-
fully.
The input # does not fall in the
range of print lines allowed for the
receipt banner.
The entered host port number is
not in a valid range.
If the user is not in training mode
and tries to exit it.
E xp l a n a t i o n
The password confirmation does
not match the original password
entered.
The terminal has detected that the
PIN pad has been replaced.
- 37 -
Troubleshooting
Ac t i o n re q u i re d
• Please select another card.
• Swipe the card on the
terminal.
• If the card type is supposed to
be setup for chip, please call
the Help Desk.
• Try another card type.
• If the transaction is supposed
to be setup for the terminal,
please call the Help Desk.
• Please close the batch and
then Reset the Invoice #.
• Please complete the pre-auths
and then Reset the Invoice #.
• Please process the
outstanding transactions then
try the function again.
• Please make another
selection.
• Re-attempt the transaction or
function.
• If the problem persists please
call the Help Desk.
• Please enter a valid number.
• Please enter a valid number.
—
Ac t i o n re q u i re d
• Please re-enter the password
confirmation.
• If a technician has not been
on-site to replace the PIN pad,
please call the Help Desk to
report suspected tampering.
6