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Summary of Contents for TD iCT250
- Page 1 TD iCT250 Quick Start Guide For the TD iCT250: • with PINpad • without PINpad * PINpad not shown...
- Page 2 This publication is confidential and proprietary to The Toronto-Dominion Bank and is intended solely for the use of Merchant customers of TD Merchant Solutions. This publication may not be reproduced or distributed, in whole or in part, for any other purpose without the written permission of an authorized representative of The Toronto-Dominion Bank.
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Page 3: Table Of Contents
Contents About this Guide ..............1 Welcome kit contents ................1 The TD iCT250 solution ............1 Functionality ....................2 The Terminal ................2 Default shortcut keys ................3 Screens ....................3 Idle screen and icons ..................3 Main menu screen ...................4 Admin menu screen ..................4 Navigation ......................4... - Page 4 Business Day Functions ............16 Performing a day close ................. 16 Reporting ................17 Business day reports ................17 Batch reports ..................17 Customized reports ................18 EMV reports ................... 18 Recent error report log ................. 19 Activity log ..................... 19 Configuration ................20 Changing the terminal communication method .......
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Page 5: About This Guide
.tdmerchantsolutions .com/posresources . Welcome kit contents We are pleased to provide Merchants new to TD Merchant Solutions with the included Welcome Kit from . The enclosed information was prepared with you in mind, and includes the following: •... -
Page 6: Functionality
Functionality N a m e Te rm i n a l PI N p a d Paper chamber button Function keys Navigation keys Paper advance key Command keys CANC CORR ANNUL F key Present but not used Chip card reader Magnetic stripe reader Contactless reader Communications... -
Page 7: Default Shortcut Keys
Lock (security) The lock icon will be closed or open . If you don’t see the closed lock, do not use this terminal and contact the TD Merchant Solutions Help Desk to report it as a tampered device . Power... -
Page 8: Main Menu Screen
Main menu screen 16: 20 From the Idle screen, press the OK key and the Main Menu screen appears . The Main 05/04/2014 MODEM Menu screen displays the following transactions: MAIN MENU • Return 1 - Return • Void 2 - Void •... -
Page 9: The Communications Adapter
Phone Line In Communication options The TD iCT250 solution offers two options for communications: dial-up or Ethernet . You as the merchant can set this however you wish to suit your existing place of business’ setup . To learn more about communication options see page 20 . -
Page 10: Navigation
Please refer to the Cardholder Privacy sheet in your Merchant welcome kit . It contains important information about your responsibilities to your customers and their personal and transaction information . Please call the TD Merchant Solutions Help Desk at 1-800-363-1163 to change the security level on your terminal. Terminal security It is the Merchant’s responsibility to secure the terminal, any user IDs or passwords and to... -
Page 11: Fraud Prevention
We understand that the default settings that come with this terminal may not fully meet your businesses’ needs . Should you wish to amend these default settings, please contact the TD Merchant Solutions Help Desk at 1-800-363-1163 to learn about your options . Financial Transactions The TD iCT250 solution can perform the following transactions: •... -
Page 12: Accepted Card Types
Your terminal(s) will accept whatever cards you indicated when you signed your contract with TD Merchant Solutions . If you wish to adjust your accepted card list, please call the TD Merchant Solutions Help Desk at 1-800-363-1163 to change the security level on your terminal . -
Page 13: Sale (Credit Card)
Sale (credit card) Press F1 . Enter the total dollar amount for the sale and press OK . If you have tips enabled you will see the following steps . Customer confirms the dollar amount and presses Yes or No . Customer enters/selects the tip amount/option and presses OK . -
Page 14: Sale (Debit Card)
If the payment type used has insufficient funds to pay the entire sale amount you may see the following: The receipt will print showing how much was applied to the sale . The screen shows a balance owed . The customer decides the how they will pay the balance (Cash or Card) . If the customer selects card, follow the appropriate steps for the selected card type: credit or debit . -
Page 15: Sale (Phone Or Mail)
. Before you perform this transaction you must call the TD Merchant Help Desk at 1-800-363-1163 and receive an authorization number. Press OK Force Post Force Sale or Force Ph/Mail . -
Page 16: Transaction Recall
Transaction recall This option recalls a transaction so that you can view or void it for any transactions that were performed in the current open batch . If a day close has been completed you can only recall transactions after the last day close or batch close . Pre-authorization transactions are covered in our online documentation at www .tdmerchantsolutions .com/posresources . -
Page 17: Void
You can only perform a return on a transaction that has already been submitted for reimbursement . Debit returns are disabled by default. If you wish to activate debit returns on your terminal please call the TD Merchant Solutions Help Desk at 1-800-363-1163. Press OK Return . -
Page 18: Receipts
Receipts Each transaction has a different receipt and most of the information is purely for record keeping . There is important information that you need to be aware of to ensure that your transactions have completed correctly . Reprinting receipts Press the Admin key ... - Page 19 C a rd t y p e American Express Debit Discover/Diner MasterCard Visa I m p o r ta nt i n fo rm a t i o n Trace # The trace number associated with the transaction Inv # The invoice number associated with the transaction .
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Page 20: Business Day Functions
Business Day Functions To start a business day, log onto a terminal that has had the day close function performed on it . Depending on the logon method, it may be as simple as a user performing transactions to entering a logon ID and password . Performing a day close You have a deadline to perform a day close . -
Page 21: Reporting
Reporting The following reporting options are split into different groups, business day, batch and customized . You have access to all of the business day and batch reports, and these will be covered in this Guide . Please see our online documentation for customized reports at www .tdmerchantsolutions .com/posresources . -
Page 22: Customized Reports
Customized reports These reports are for all transactions performed for the business days currently stored in the terminal . These reports can only be accessed by supervisors or managers . The following chart shows what each report displays . Re p o r t Re p o r t d e ta il s Transaction Details By business day... -
Page 23: Recent Error Report Log
Recent error report log This report will display all errors that occurred on the terminal in the past 10 days . Press the Admin key Other Functions Recent Error Rep . Select whether you want to print or save the errors (Print or File) . The recent error report will be printed or saved as per your selection . -
Page 24: Configuration
Configuration Changing the terminal communication method If you have changed your Internet connection at your place of business, you may have to change your terminal connection settings so that you have a fall back connection in case your primary fails . Please refer to the chart below for the best option for your communications . I h a ve a I h a ve a n S u g g e s te d... -
Page 25: Troubleshooting
Please see our online documentation for more troubleshooting tips at www.tdmerchantsolutions.com/posresources. • If the issue is not resolved after trying the above, please contact the TD Merchant Solutions Help Desk at 1-800-363-1163. Why isn’t my terminal powering on? Ensure that the terminal’s power cord is properly inserted into the communication adapter . -
Page 26: Why Don't I See A Connection Icon On The Idle Screen
Why don’t I see a connection icon on the Idle screen? There are two communication methods for the TD iCT250 solution: dial-up / phone line and DSL . If you don’t see the communication icon you can quickly check the following:... - Page 27 B u s i n e s s D ay M e n u Customized Reports Transaction Details Totals Pre-Auth Status Batch Reports Terminal Detail Terminal Balancing Host Transactions Batch Subtotals Batch Close Tra n s Re c a ll M e n u by Detail by Amount by Account #...
- Page 28 S e tu p M e n u Transaction Prompts Split Tender Card Present Hardware Options Key Beep Backlight PINpad Type Idle Timer User Setup Add User Change Password View & Delete Operator Wording Unlock User ID Report Communications Comms Type Setting IP Address Type Dynamic IP Static IP...
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Page 29: Entering Letters And Special Characters
Don’t place them on a magnetized pad — this will cause them to malfunction . • Routinely clean them with a damp cloth so that spills don’t get into the inner workings . • Use TD-approved cleaning cards for the chip and magnetic card readers . -
Page 30: Storing The Terminal And Pinpad
Storing the terminal and PINpad • They must be stored in temperatures between 0° and 50° Celsius . • Do not leave them outdoors overnight, especially in the winter . Changing the paper roll Gently pull up on the paper chamber panel along the top of terminal and remove the old paper roll . - Page 31 Contact Information Please call the TD Merchant Solutions Help Desk at 1-800-363-1163 . We would be happy to answer any questions you may have . Authorization: 24 hours a day, seven days a week Terminal Inquiries: 24 hours a day, seven days a week General Merchant Inquiries: Monday –...
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