1. Manuals
  2. Brands
  3. TD Manuals
  4. Payment Terminal
  5. iWL252
  6. Merchant manual

TD iWL252 Merchant Manual

Hide thumbs Also See for iWL252:
Table of Contents

Advertisement

Quick Links

TD iWL252/255
Merchant Guide
For the
•
iWL252 (Bluetooth)
•
iWL255 (3G Wireless)

Advertisement

Table of Contents
loading

Related Manuals for TD iWL252

Summary of Contents for TD iWL252

  • Page 1 TD iWL252/255 Merchant Guide For the • iWL252 (Bluetooth) • iWL255 (3G Wireless)
  • Page 2 The Toronto-Dominion Bank. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by TD is under license. Other trademarks and trade names are those of their respective owners.

  • Page 3: Table Of Contents

    Table of Contents Welcome to TD Merchant Solutions ..........1 Who should use this guide? ............1 The TD iWL252/255 Solution ..................1 Functionality .
  • Page 4 Functions enabled/disabled by TD Merchant Solutions ........
  • Page 5 Troubleshooting ................. 37 Error codes ........................37 Hardware troubleshooting .
  • Page 6 This page is intentionally left blank. - iv -...

  • Page 7: Welcome To Td Merchant Solutions

    By now your terminal will be installed, initialized and configured. Now it’s time for you to learn more about its features and capabilities. Section 1 outlines the terminal’s basic functions. In section 2 you will learn about your responsibilities as a merchant. Financial transactions are covered in section 3 and section 4 covers reporting. Section 5 covers administration and the configuration of your terminal while troubleshooting steps are in section 6. Who should use this guide? You would use this guide if you perform transactions on a TD iWL252/255 terminal during the course of your daily business. The TD iWL252/255 Solution The terminal is solely for you, the Merchant. You will use the terminal to initiate transactions for customer’s using credit or debit cards. Depending on your settings, some card types may not be accepted by your terminal. Please please go to our online documentation at www.TDMerchantSolutions.com/ResourceCentre to learn how to use other cards. The two terminals look virtually identical and have very similar functionality. There is an easy way to determine which one you are using. TD iWL252 and Bluetooth® base TD iWL255 Wireless 3G 06/04/2016 06/04/2016 20:57 20:57 20066573 20066573 T his terminal is the short range wireless version. It T his terminal is the long range connects wirelessly to the Bluetooth charging base. wireless version. It connects to the mobile phone network. Functionality...

  • Page 8: Default Shortcut Keys

    / Correction Paper advance and shortcut to the screen. / OK Transactions Card readers I nsert chipped cards Swipe cards Contactless cards * TD iWL252 screen shown Default shortcut keys To access a specific menu or function, use the following shortcuts: / OK • Sale (default) / F1 • Main Menu Admin • P re-Auth Initiation (default) / F2 • Admin Menu • Navigation / scroll key...
  • Page 9 TD iWL252/255 Merchant Guide About the TD iWL252/255 Idle screen and icons TD iWL252 The default screen is called the Idle screen. On it there are 06/04/2016 numerous important icons. They are, left to right: 20:57 Lock (security) 20066573 T he icon will be closed or open. If the lock is open, do not use this terminal and contact the TD Merchant Solutions Help Desk to report it has been tampered with. Bluetooth connection icons T he terminal’s Bluetooth connection is indicated by a group of icons: • T erminal is connected to the Bluetooth base but not responding. • T erminal is searching for connection. • T erminal is connected to the Bluetooth base.

  • Page 10: Main Menu Screen

    Return 1 - Return • Void • Force Post 2 - Void • Phone / Mail Sale 3 - Force Post 4 - Phone / Mail Sale * TD iWL252 screen shown Admin menu screen 06/04/2016 Admin key and the Admin From the Idle screen, press 10:52 Menu screen appears. It displays the following options: 20:57 05/04/2014 20066573 TD APP •...

  • Page 11: The Bluetooth Base

    TD iWL252/255 Merchant Guide About the TD iWL252/255 The Bluetooth Base The Bluetooth base is only used with the TD iWL252. It acts as a connection to the payment network and as a short range wireless base for your TD iWL252 terminal. This base also acts as a charging station for the terminal. Ports The base has four ports on the back but you are only using the network adapter port and the power port: Ethernet port Power port If you use a dial up connection, there is a panel on the bottom of the base that you can open and plug your phone line into. Communication options The TD iWL252 solution offers two options for communications: dial-up or Ethernet. You can set this however you wish to suit your existing place of business’ setup. To learn more about communication options see page 14. Accepted card types Your terminal(s) will accept whichever cards you indicated when you signed your contract with TD Merchant Solutions. If you wish to adjust your accepted card list, please contact your sales rep to discuss. - 5 -...
  • Page 12 - 6 -...

  • Page 13: Cardholder Privacy And Security

    Call for authorization fraud prevention You can enable/disable call for authorization transactions. If you want to use either of these fraud prevention features, you must enable them on each of your terminals. To do so, please call the TD Merchant Solutions Help Desk at 1-800-363-1163. - 7 -...

  • Page 14: Call For Authorization

    Call for authorization Sometimes, due to a communication or security issue, a transaction cannot or should not be completed. This transaction may require that you call for authorization to ensure that the card is in good standing and that the transaction can be completed. See the list of messages and events below that will cause you to call for authorization. W h e n eve r Ac t io n …the CALL FOR AUTH D on’t attempt the transaction again. message is seen. C all for a voice authorization immediately. (No comm error seen) …the CALL FOR AUTH T ry again the transaction again. message is seen. (Comm error seen) P ress the OK or Cancel key and call for a voice authorization. …the card number on the P ress the Cancel key and call for a voice authorization immediately. screen does not match the equest a CODE 10 authorization. In this situation, you may be dealing with a number embossed on the fraudulent card and CODE 10 will alert the financial institution to this card. possibility. …the cardholder signature Call for a voice authorization.

  • Page 15: Transaction Records

    TD iWL252/255 Merchant Guide Responsibilities Transaction records The terminal can store up to: • 1 0 business days of detailed transactions • 45 days of totals • 9 99 transactions per batch and • 2 000 transactions per business day Storing cardholder receipts Merchants are responsible for retaining all receipts to respond to cardholder inquiries. The following are guidelines you should use when storing them. Store receipts: • ...in a dark, secure area with limited access for at least one year • . ..in envelopes arranged by date in a secured filing cabinet work well. If you have several terminals use a separate envelope(s) for each terminal. • ...as long as you retain cash register tapes for direct payment transactions You receipts could become unreadable if you: • store receipts in plastic coated containers •...
  • Page 16 - 10 -...

  • Page 17: Financial Transactions

    TD iWL252/255 Merchant Guide Financial Transactions Financial Transactions The TD iWl252/255 solution can perform the following transactions: • Sale • Phone / Mail sale • Sale with tip • Force post • Sale with cashback • Refund • Sale with partial authorization • Void • Sale with split tender * T hese optional transactions and others, such as pre-authorizations are covered in our online documentation at www. TDMerchantSolutions.com/ResourceCentre. Accepted card types Your terminal(s) will accept whatever cards you indicated when you signed your contract with TD Merchant Solutions. If you wish to adjust your accepted card list, please contact your sales rep to discuss. Special transactions Cashback This option only works for debit cards. You can set this up yourself, but any changes done by you on terminal will be overwritten whenever a day close is performed. It’s better if you call in to make these changes so that they are permanent. Partial authorizations This option allows for partial payments. If the institution that holds the card does not indicate that there are sufficient...
  • Page 18 Insert card The customer inserts their credit card. The customer enters their PIN and presses OK. T he screen shows that authorization number, the transaction total and the receipts print. Swipe card The customer swipes their credit card. Verify the card info with what is on the terminal screen and press OK. T he screen shows that authorization number, the transaction total and the receipts print. The customer must sign the signature field on the merchant copy. Manually enter card number and press OK. nter the account nter the expiry date and press OK. A manual imprint of the credit card is required. Make the imprint and press OK. number and press OK. This number is generally located on the back of the credit d) E nter the CVD card. This is can be an optional step depending on your settings. I ndicate if the card was present for the transaction: Yes or No. The customer must sign the signature field on the merchant copy. If the payment type used has insufficient funds to pay the entire sale amount you may see the following: Partial authorization (optional) T he receipt will print showing how much was applied to the sale. The screen shows a balance owed. The customer decides the how they will pay the balance (Cash or Card). If the customer selects card, follow the appropriate steps for the selected card type: credit or debit. •...
  • Page 19 TD iWL252/255 Merchant Guide Financial Transactions ENTER AMOUNT (optional) SELECT PAYMENT METHOD INSERT CONTACTLESS SWIPE MANUALLY ENTRY ENTER # and DIFFERENT PAYMENT EXP. DATE REQUIRED? IMPRINT CARD ENTER PIN MESSAGE ENTER CVD? RECEIPTS (optional) CREDIT / PARTIAL AUTH? DEBIT / CASH...

  • Page 20: Sale (Debit Card)

    Sale (debit card) P ress / F1. ENTER nter the dollar amount and press OK. AMOUNT I f you have tips enabled you will see the following steps. Tip (optional) C ustomer confirms the dollar amount and CONFIRM presses Yes or No. AMOUNT C ustomer enters/selects the tip amount/ option and presses OK. C ustomer confirms the dollar amount and presses Accept or Change. SELECT PAYMENT P erform one of the following payment methods: METHOD Insert / Swipe or Contactless. Contactless INSERT or TAP CARD T he customer taps their contactless- SWIPE CARD (optional) enabled debit card. The customer may be required to swipe or insert their DIFFERENT...

  • Page 21: Force Post (Sale Or Phone / Mail)

    TD iWL252/255 Merchant Guide Financial Transactions Force post (sale or phone / mail) This option is only used when you can’t process a credit card sale normally through the network whether due to communication problem or that the force post is requested via the terminal. Before you perform this transaction you must call the TD Merchant Help Desk at 1-800-363-1163 and receive an authorization number. P ress OK  Force Post  Force Sale Force Ph/Mail. Enter the dollar amount and press OK. entry.

  • Page 22: Return

    Press Void to cancel the transaction and print the voided receipts. Press Back to select a different transaction. Press Cancel to exit the screen. Return You can only perform a return on a transaction that has already been submitted for reimbursement. Debit returns are disabled by default. If you wish to activate debit returns on your terminal please call the TD Merchant Solutions Help Desk at 1-800-363-1163. P ress OK  Return. Enter the dollar amount and press OK. Customer confirms the dollar amount and presses Yes or No. erform one of the following: Insert Swipe or Manual entry the card in question.

  • Page 23: Receipt Examples

    TD iWL252/255 Merchant Guide Financial Transactions Reprint Last S elect which copy you want to reprint (Merchant, Customer or Both) and press OK. The receipt reprints and is noted as a duplicate. Reprint Previous Select one of the following options: croll through the available receipts, select the desired one and press OK. Go to step 3. Invoice # number and press OK. Go to step 3. Enter the invoice Account # wipe the card or enter the account number and press OK. Go to step 3. Approval Code Enter the approval code and OK. Go to step 3. Select which receipt to reprint (Merchant, Customer or Both) and press OK. The receipt reprints and is noted as a duplicate. Receipt examples The information that you will use the most is noted and explained on the next page. Merchant Name Merchant Name Address Address City, Province...

  • Page 24: Receipt Codes

    Receipt codes Tra n s a c t io n t y p e Online chip card transaction Manually entered fall back of a chip card transaction Chip card No Signature Required transaction Contactless transaction O ff-line chip card transaction Swiped mag card transaction Manually entered mag card transaction Swiped chip card fall back transaction Swiped No Signature Required transaction C a r d t y p e American Express MasterCard Debit Visa Discover/Diner I m p o r t a nt info r m at io n Trace # The trace number associated with the transaction Inv #...
  • Page 25 TD iWL252/255 Merchant Guide Financial Transactions Press / Admin key  Business Day Menu  End of Day. C onfirm that you want to close the business day: Yes or No. The end of day reports print. The terminal reboots. If a lot of transactions have been performed during the day, or you are using a dial-up connection, this process may take a while. Once the process starts, do not: •...
  • Page 26 - 20 -...

  • Page 27: Reporting

    TD iWL252/255 Merchant Guide Reporting Reporting Business day reports The following chart shows what each report displays. These reports are for all transactions performed in the current business day regardless of the number of batches that were closed. Re p o r t Re p o r t d et ail s Terminal Detail • By card type Terminal Balancing • By card type Day Subtotals • Number of transactions • Total amounts Operator Detail • By card type...

  • Page 28: Customized Reports

    Customized reports These reports are for all transactions performed for the business days currently stored in the terminal. These reports can only be accessed by supervisors or managers. The following chart shows what each report displays. Re p o r t Re p o r t d et ail s Transaction Details • By business day • D etailed transactions can be accessed for a maximum of 10 • By card type business days • By operator Totals • By transaction type • T otals can be accessed for a maximum of 45 business days • By card type Reports.

  • Page 29: Activity Log

    TD iWL252/255 Merchant Guide Reporting Activity log The activity log provides the ability to display, print or delete a report log showing all restricted access activity on the terminal. P ress / Admin key  Other Functions  Activity Log. ID and press OK. nter the Manager nter the Manager Password and press OK. S elect your report option (Display, Print, or Delete). elect Display if there aren’t many transactions to go through. Otherwise the Print option is better for reviewing a large number of entries. If you delete the log it cannot be retrieved. - 23 -...
  • Page 30 - 24 -...

  • Page 31: Administration And Configuration

    TD iWL252/255 Merchant Guide Administration and Configuration Administration and Configuration The TD iWl252/255 offers you numerous options to personalize the terminal while helping you to administer your business. Standard administration features are: • U ser Management (creating, editing, deleting and unlocking locked user IDs) • P arameter Updates (updating your settings on the terminal to reflect new information such as new accepted payment types) • Communications (changes to your terminal’s communication method) • T raining Mode (enable/disable this setting to safely train new employees how to use the terminal) • Receipts (changes to how and when they are printed) Administering the terminal By utilizing user types, you can help secure your terminal from fraudulent transactions and allows certain advanced functionality to trusted employees. Listed below are the user types available to you and what functionality is available to them. U s e r Ty p e C a p a bilit ie s...

  • Page 32: Change Password

    Change password This option allows you to change an existing password for security or personal reasons. It requires a higher level user can change it. For example, it would take a manager to change a supervisor or operator’s password. Press / Admin key  Setup Menu  User Setup  Change Password. E nter the ID that you want to change the password for and press OK. Enter the old password and press OK. password and press OK. Enter the new password and press OK. Re-enter the new The password is now changed. View and delete This option allows you to view all existing IDs and select one to delete. Repeat these steps for each ID you want to delete. Press / Admin key  Setup Menu  User Setup  View & Delete. • Each ID will be listed by user id, user name (optional) and user type. The user type remains operator and labelled as an O even if you change the operator wording to another label.

  • Page 33: Downloads

    TD iWL252/255 Merchant Guide Administration and Configuration Downloads Parameter download This option downloads parameters from the TD Hosts for the operation of the terminal. Note: This function is automatically performed during the end of day process. Below is what sort of information is governed by each host download. Host 1 Params.DL Host 2 Params.DL Use this option if you want to update anything dealing with Use this option if you want to update anything dealing with financial information such as card types, transaction types. non-financial information such as terminal settings. Press / Admin key  Maintenance. S elect which type of download you want to do (1 - Host 1 Param.DL or 2 - Host 2 Param.DL). If you selected Host 1 Param.DL follow these instructions: Press OK. he terminal begins the download and continues running until Parameter Download Completed appears on the screen. If you selected Host 2 Param.DL follow these instructions: Select what type of download this is (Full or Partial). T he terminal begins the download. It will show a percentage complete counter until complete when it shows the message Host 2 Download Completed.

  • Page 34: Login Requirements For Terminal Functions

    Host 2 Settings – A report will print with all of your Host 2 settings and their values. This option is only used when calling into Help Desk or to ensure that all your terminals have the same settings. Communications (TD iWL252 Bluetooth) Use these options to change communication settings on your Bluetooth terminal. You must enter a valid supervisor ID and password to access this option. - 28 -...

  • Page 35: Comms Type

    TD iWL252/255 Merchant Guide Administration and Configuration Comms type Use this option to change the communications setting type between dial-up and Ethernet. P ress / Admin key  Setup Menu  Communications  Comms Type Setting. S elect the desired option (1- Ethernet Only or 2- Dial Only or 3- Eth w/dial F’back or 4- Dial w/Eth F’back). The new communication mode is now active. IP Address type Use this option to change the IP address for Ethernet communications. Press / Admin key  Setup Menu  Communications  IP Address Type. Select the desired option (1- Dynamic IP or 2- Static IP). If you selected Dynamic IP go to step If you selected Static S elect the desired option (1- Terminal IP, 2- Gateway IP, 3- IP SubMask, 4- Primary DNS IP or 5- Secondary DNS IP). hen you select any of the above options, enter the IP address and press OK. For a static IP address you must complete all of the above information. A ll of the addresses are 12 digits long and supplied by your Internet service provider (ISP). Leading zeros are not usually provided or required to be entered. It is four groups of 1 to 3 numbers separated by decimal points.

  • Page 36: Communications (Td Iwl255 Wireless 3G)

    ASSOCIATION Remove Base The Bluetooth base and terminal are now disconnected from one another. Print Bases d) T he terminal prints the base name, serial number and Bluetooth address. The base name is the number that you see on the terminal screen under the Communications (TD iWL255 Wireless 3G) The terminal communication settings are preset and it will not work correctly if you make any changes. General options Use these options to configure your terminal’s volume, screen brightness and other general settings. Training mode This option allows a Manager or Supervisor to sign in and train a new user on the functions of the terminal without impacting any live transactions or totals. While in Training Mode the user can perform all transactions except for any configuration changes or chip card transactions. When in training mode: • The Idle screen will display the word Training. • All screen names will have a (D) at the end to indicate that you are in demo/training mode – Sale (D), Main Menu (D), etc.

  • Page 37: Idle Timer

    TD iWL252/255 Merchant Guide Administration and Configuration Idle timer This option will dim the terminal after a set period of inactivity. This setting dictates how long a terminal will sit unused before returning to the idle screen. We recommend that this be set to 60 seconds otherwise you may experience more transactions timing out which will require you to restart from the beginning. Press / Admin key  Setup Menu  Customization  Idle Timer. nter the desired number of seconds before your terminal enters idle mode and press OK. The default is 60 seconds. The idle timer maximum is now set. Reset invoice number Use this option to reset your invoice number to 1. This will be reflected on the printed receipts. P ress / Admin key  Maintenance  Reset Menu  Reset Invoice Confirm you want to reset the invoice number to 1 (Yes or No). You cannot reset the invoice number with an open batch. Close the existing batch and then reset the invoice number.

  • Page 38: Cashback Presets

    Whenever you do a Host 2 Download, you will overwrite the cashback options with what is on the server. To ensure that your tip settings aren’t overwritten, we suggest you call TD Merchant Solutions Help Desk to change them. F o r m at...

  • Page 39: Receipt Options

    TD iWL252/255 Merchant Guide Administration and Configuration Tip F o r m at Di s play E x pla n at io n Percentage or Dollar 1 - % The customer can select whether they want to enter their tip as a dollar Entry amount or a percentage of the overall sale. 2 - $ Enter $0 or 0% to leave no tip. 1 - $ 2 - % Percentage, Dollar 1 - % The customer can select whether they want to enter their tip as a dollar Entry or No Tip amount or a percentage of the overall sale.

  • Page 40: Receipt Banner

    Receipt banner This option allows you to add a short slogan or advertising to the bottom of all receipts printed from a terminal. • The receipt banner must be added to each terminal that you want to use it on. • The more lines you add to the banner, the more paper will be used when you print a receipt. If you print a large number of receipts daily, your paper usage may be significantly higher than what you’re accustomed to.

  • Page 41: Reprint Last Receipt

    TD iWL252/255 Merchant Guide Administration and Configuration Reprint last receipt This option is used to reprint the last merchant or customer receipt before another transaction is processed. P ress / Admin key  Reprint Menu  Reprint Last. S elect which receipt is to be reprinted (1 – Merchant Copy, 2 – Customer Copy or 3 – Both). The last receipt reprints. Reprint older receipt This option is used to reprint a receipt printed before the last receipt since the last end of day close. Previous. P ress / Admin key  Reprint Menu  Reprint elect how you would like to look up the receipt by (1 – All, 2 – Operator ID, 3 – Invoice #, 4 – Account # or 5 – Approval Code). » All – Select the transaction that you want to reprint the receipts for. » Operator ID – Enter the Operator ID and press OK. » Invoice Number – Enter the Invoice Number and press OK. » A ccount # – Swipe the card used to make the sale or enter the card account number and press OK.

  • Page 42: Transaction Limit

    S elect the desired option (On or Off). The default setting is off. T he partial authorization feature is enabled/disabled. Transaction limit This option creates a transaction dollar amount limit for the terminal. This is a useful option to limit transaction amounts / Admin key  Setup Menu  Customization  Transaction Options  High Amount Limit. P ress S elect the desired option (1 - Off or 2 - Limit or 3 – Limit w/Password). » Off – This is the default setting. Go to step » Limit – This is a hard limit and no transactions are allowed above this amount. Go to step 3. » Limit w/password – This is a soft limit that requires a password to bypass. Go to step 3. E nter the high amount limit and press OK. If you already have one set, it will be displayed in the bottom-right corner of the screen. I f you selected limit w/password, select the user type required to exceed the limit (1 – Operator or 2 – Supervisor). T he transaction limit changes are now enabled/changed/disabled. - 36 -...

  • Page 43: Troubleshooting

    TD iWL252/255 Merchant Guide Troubleshooting Troubleshooting With any equipment, sometimes problems occur. With the TD iWl252/255 terminal, error messages are displayed on screen with a short description. Below is a list of error messages that you could see on the terminal screen and the actions required to resolve them. Error codes “A” E r r o r c o d e s E x pla n at io n Ac t io n r e q uir e d Already In...
  • Page 44 “D” E r r o r c o d e s E x pla n at io n Ac t io n r e q uir e d Default Manager ID The manager ID was not properly Please call the TD Merchant Solutions Update Failed updated during the Host 2 download. Help Desk. Download The terminal requires a US BIN and...
  • Page 45 TD iWL252/255 Merchant Guide Troubleshooting “I” E r r o r c o d e s E x pla n at io n Ac t io n r e q uir e d Input Must Be At Least 3 Less than three characters were Enter at least three characters.
  • Page 46 No Last Receipt If there is no last receipt (duplicate There is not receipt to print as of yet. Available receipt) available for reprint. No Match A match cannot be found for the data Retry or enter new data. entered or selected. No Response From Terminal times out the host response. Press Cancel and try again. If the Host problem persists contact the TD Press CANC key Merchant Solutions Help Desk. And Try Again No Receipt Available Printer failure was detected when the Press OK or Cancel and verify printer. Press OK/Cancel transaction started. No Transactions Found A transaction cannot be found with the Enter new data. criteria entered.
  • Page 47 TD iWL252/255 Merchant Guide Troubleshooting “N” E r r o r c o d e s E x pla n at io n Ac t io n r e q uir e d Not Completed The terminal cancelled the Request a different card. Obtain Card transaction. The attempted transaction or function did not complete successfully.

  • Page 48: Hardware Troubleshooting

    P r o ble m Ac t io n r e q uir e d Chip cards cannot be processed T ry inserting a different card. If this card can be read, the problem is with the first card. U se a cleaning card to clean the card reader. If you need cleaning cards, contact the TD Merchant Solutions Help Desk to purchase. I f problem persists, contact the TD Merchant Solutions Help Desk. Display screen is black E nsure that the power cables are firmly connected to the power ports and the wall jacks. I f the PINpad screen is black, press any key on the terminal. I f problem persists, contact the TD Merchant Solutions Help Desk. Magnetic Stripe Card reader won’t...

  • Page 49: Terminal Information

    TD iWL252/255 Merchant Guide Troubleshooting Terminal information This option displays the terminal ID of the device, the software version installed and the date it was installed or upgraded. This is generally only used when calling to the Help Desk. Press / Admin key  Maintenance  System Info. Press to print the information. The report will display. Configuration reports This option allows you to print a report that shows which configurable options have been enabled on a specific terminal. This is generally only used when calling to the Help Desk or if you want to compare settings between two or more of your terminals. Press / Admin key  Setup Menu  Config. Reports. S elect one of the options (1- Communications, 2- Customization, 3- Host 1 Settings, 4- Host 2 Settings or 5 - BIN Ranges). Print the report (Yes or No). The report prints. - 43 -...
  • Page 50 This page is intentionally left blank. - 44 -...

  • Page 51: Appendices

    TD iWL252/255 Merchant Guide Appendices Appendices Entering letters and special characters Whenever you have are requested to enter a letter or special character, such as a receipt banner or creating a user ID, follow these steps. Press Correction to change any entry. S p e c ial c ha ra c te r s L e t te r s S pa c e s P ress the key that has the P ress 0 key. P ress the /Admin key.

  • Page 52: Maintaining The Terminal

    Maintaining the terminal • D on’t place them on a magnetized pad — this will cause them to malfunction. • R outinely clean them with a damp cloth so that spills don’t get into the inner workings. • Use TD-approved cleaning cards for the chip and magnetic card readers. Storing the terminal • T hey must be stored in temperatures between 0° and 50° Celsius. • Do not leave them outdoors overnight, especially in the winter. - 46 -...
  • Page 53 Call Centre Information Please call the TD Merchant Solutions Help Desk at 1-800-363-1163. We would be happy to answer any questions you may have. Authorization: 24 hours a day, seven days a week Terminal Inquiries: 24 hours a day, seven days a week General Merchant Inquiries: Monday – Friday, 8 a.m. – 8 p.m. ET Printer / Stationery Supplies: Monday – Friday, 8 a.m. – 5 p.m. ET Documentation Portal This Guide covers the most commonly used information in order to get you started. Your terminal has more features and functionality to explore on our documentation portal www.TDMerchantSolutions.com/ResourceCentre.
  • Page 54 (535402) (1016)

This manual is also suitable for:

Iwl255

Table of Contents