TD Generation Merchant Manual page 40

" C " E rro r c o d e s
Cannot Reset Invoice # to 1 When
Set to Manual
Card Error
Please Try Again
Card Error
Please Try Again
Card Error
Use Magnetic Stripe
Card Removed Too Soon
Try Again
Cashback Amount
Exceeds Limit
Check Printer
Close Batch Failed
End Of Business Day
Not Complete
Close Batch Soon
Close Business Day Soon
Customer to Insert
Chip Card
E xp l a n a t i o n
The terminal has invoice number
entry set to manual entry, and this
option is not allowed in this mode.
The terminal failed to read the chip
on the inserted card.
The terminal failed to read the chip
on the inserted card.
The terminal failed to read the chip
on the inserted card.
The chip card was removed from
the terminal before the transaction
was completed.
The cashback amount entered
exceeds the maximum allowed for
this terminal.
The printer is not ready for printing.
The terminal failed to complete a
Batch Close transaction during the
Day Close.
The terminal has almost reached
the maximum number of
transactions that can be
accumulated for a batch.
The terminal has almost reached
the maximum number of
transactions that can be
accumulated for a business day.
OR
The Day Close transaction has
reached the maximum number of
days that it can be left open.
The cardholder attempted to swipe
a chip card on the terminal.
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Ac t i o n re q u i re d
• Please call the Help Desk if
you wish to change the entry
mode to automatic.
• Remove the card and try
reinserting it, ensuring that it
is entered correctly.
• If the problem persists, please
ask the card holder for
another form of payment.
• Remove the card and try
inserting it again.
• Remove the card from the
chip reader and swipe it
through the magnetic strip
reader.
• Process the transaction again,
while instructing the
cardholder not to remove the
card until instructed by the
terminal.
• Please enter another amount
within the cashback limit.
• Verify that the printer has
paper and that the cover is
closed properly.
• Retry the Day Close
transaction.
• If the problem persists please
call the Help Desk.
• A Batch Close must be
processed before the next 20
transactions to allow the
terminal to continue
processing.
• A Day Close must be processed
as soon as possible to allow the
terminal to continue
processing.
• Please insert the card into the
chip reader on the terminal.