Hardware Troubleshooting; What Problems Can I Easily Resolve; Why Isn't My Terminal Powering On - TD Generation Merchant Manual

Hardware troubleshooting

What problems can I easily resolve?

Pro b l e m
Bad Communication
Press CANC key
And Try Again
Chip cards cannot be
processed
Display screen is blank
Magnetic stripe card
reader won't read cards
Printer does not print
Printer jam
Screen lighting is too
bright or too dark

Why isn't my terminal powering on?

All - i n - O n e
1.
Ensure that the electrical outlet has power.
2. Ensure that the power cord is fully inserted
into the outlet.
3. Re-insert the power cable into the hub's power
port and twist it gently to the right until it clicks.
4. Power on the terminal.
Ac t i o n Re q u i re d
1.
There was a communication failure after the transaction was initiated.
2.
Press Cancel and try again.
1. Try inserting a different card. If this card can be read, the problem is with
the first card.
2. Use a cleaning card to clean the card reader.
Please try the following:
1. Press any button on the terminal to see if it is in power saving mode. (All)
2. Ensure that the power cable is properly seated in the terminal's power port
and the electrical outlet. (All-in-One only)
3. Place the terminal in the charger base in case the battery is drained. (HSPA
and WiFi only)
1.
Try swiping the card more quickly or more slowly or from the top of the
reader towards you.
2. Request another form of payment. If this card can be read, the problem is
with the first card.
3. Use a cleaning card to clean the problem card reader.
1.
Is there is paper in the device? If there is, ensure that the paper is loaded
correctly.
1. Ensure that the paper feed is clear and that the paper roll is loaded correctly.
2. Ensure the printer lid is closed completely.
1. Adjust the brightness setting to work with the lighting at the terminal location.
H S PA a n d W i Fi
1.
Ensure that the terminal's power cord is
properly inserted into the electrical outlet.
2. Ensure that the power cord is properly inserted
into the terminal / charging base.
3. Verify that the charging icon appears on
the terminal screen.
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Troubleshooting
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