Appendices; Lost Or Stolen Equipment - TD Generation Merchant Manual

Appendices

Lost or stolen equipment

If your device has been lost or stolen, please:
1. Contact the TD Merchant Solutions Help Desk immediately to report the incident. (Stolen or lost)
2. Contact the police to file a report. (Stolen only)
What should I do when the police arrive regarding the stolen device?
If a police officer arrives on site please record the following:
• Officer's name
• Officer's jurisdiction
The officer should provide you with a report number. After obtaining the above from the officer, please contact
the TD Merchant Solutions Help Desk and provide this information so that you can receive a replacement device.
Please see the template below to ensure that you record all the required information.
Police Information
Name
Jurisdiction
Contact Information
Report Number
Device Information
Serial Number of the
Stolen Device
• Officer's contact information
• Stolen device's serial number
____________________________________________________________
____________________________________________________________
________________________________
PH#
______________________________________________________
FAX#
_____________________________________________________
Email
____________________________________________________________
____________________________________________________________
________________
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