TD Move 5000 Quick Start Manual
Ipay@table
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Also See for Move 5000:
- Quick start manual (40 pages) ,
- Configuration and troubleshooting manual (50 pages) ,
- Pre-authorizations manual (10 pages)
Related Manuals for TD Move 5000
Summary of Contents for TD Move 5000
- Page 1 Quick Start Guide For the TD Move 5000 • with the iPay@Table application...
- Page 2 Toronto-Dominion Bank. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by TD is under license. Other trademarks and trade names are those of their respective owners. NOTICE The Toronto-Dominion Bank reserves the right to make changes to specifications at any time and without notice.
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Page 3: Table Of Contents
Contents About this Guide ..............1 Welcome kit contents ................1 Glossary ....................1 The Terminal ................2 Accessibility features ................2 Screens ....................3 Home screen ....................3 iPay@Table Home screen ................3 Terminal communication modes ............4 Bluetooth ......................4 WiFi ........................4 4G ........................5 Web applications ..................5 Adding applications ..................5 Accessing applications ...................5 Peripherals ....................6... - Page 4 Configuration ................ 15 Comms setup ..................15 iPAY@Table setup .................. 15 RMS Type ......................15 Serial # Type ....................15 Sort order ......................16 Demo Options ....................16 Font Size ......................16 Refund Setup ....................16 Enable RMS Polling ..................17 Table Name .....................
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Page 5: About This Guide
This is the application that connects the terminal to the Payment Card Network so that customers can pay their bill with their credit or debit cards. For more information on TD Core Payment application settings, please refer to the Configuration and Troubleshooting Guide. -
Page 6: The Terminal
The Terminal You will use the terminal to initiate transactions for customers using credit, debit, or gift cards. Depending on your settings, some card types may not be accepted by your terminal. Move/5000 Command keys • Web Applications (silver) 14 : 25 07/20/201 08/09/2019 Bell... -
Page 7: Screens
Screens Home screen This is the first screen that you will see when 14 : 25 you start the terminal. It is called the Core 07/20/201 04/17/2019 Bell Financial Home screen. It displays important information and different ways to access terminal functionality. -
Page 8: Terminal Communication Modes
Terminal communication modes The terminal has up to three different communication modes and their explanations are described below. Ve r s i o n H a rdwa re C o m m u n i c a t i o n M e t h o d Bluetooth®... -
Page 9: Web Applications
For example, if you want to accept gift cards, you would have to: Sign up for the appropriate program with the application provider. Contact the TD Merchant Solutions Help Desk to enable it and have the application downloaded to your terminal. 14 : 25... -
Page 10: Peripherals
Third Party applications Any available third-party applications will appear. Select the desired application. Follow the instructions provided by the application creator. Peripherals The Bluetooth base The Bluetooth base is used with the terminal when a wired Internet connection is available. It acts as a connection to the payment network and as a short range wireless base for your terminal. -
Page 11: Cardholder Privacy And Security
In any event the Merchant will be liable for any unauthorized use of the terminal or any user IDs or passwords. For more information on TD Core Financial application settings, please refer to the Configuration and Troubleshooting Guide. -
Page 12: Financial Transactions
Accepted card types Your terminal(s) will accept whatever cards you indicated when you signed your contract with TD Merchant Solutions. If you wish to adjust your accepted card list, please contact the TD Merchant Solutions Help Desk to discuss. Payment method options... -
Page 13: Payment
Payment Use these instructions to process a bill. Enter your Server ID and tap Enter. Customer Server Select the table that is to be paid Core Financial iPay@Table App out. You may be required to select Application it from a list of available tables or Enter server ID entering the table number depending on your RMS and/or... -
Page 14: Credit Card
Credit card Select CR/DB. The customer confirms the total amount (Yes or No). Tips (optional) The customer selects a tip option and presses OK. The customer confirms the total amount (Accept or Change). Payment method If you have gift cards enabled on your terminal, you must select CR/DB one more time. -
Page 15: Debit Card
Enter the CVD number and press OK. This number is generally located on the back of the credit card. This can be an optional step depending on your settings. If prompted, indicate if the card was present for the transaction (Yes or No). -
Page 16: Gift Card
If the bill has been fully paid, the transaction is completed. The Merchant copy prints and the table is closed. Gift card This tender option is only available through the terminal if you have downloaded a gift card web application to your terminal. See page 6 for more information. Select CR/DB. -
Page 17: Receipt Examples
Receipt examples The information that you will use the most is explained below. C a rd e nt r y m e t h o d Merchant Name Address City, Province Merchant Number Chip card transaction Terminal ID SALE Chip card transaction that was Server #: 01 B Smith Table #: 1234 # Customers: 1234... -
Page 18: Settlement
This process may take a while if a lot of transactions have been processed during the day. • Do not process any transactions, press any buttons, or disconnect your Internet service, until the settlement process is complete. Reporting For more information on TD Core Financial application reports, please refer to the Configuration and Troubleshooting Guide. -
Page 19: Configuration
Configuration There are various options and settings available for the iPay@Table solution. They are all contained within the iPay@Table Settings menu. To access this menu: • At the Home Screen, tap the three horizontal bars icon ( ) to open the Settings menu. -
Page 20: Sort Order
You have two options: Use Injected S/N and Use Device S/N. The default setting is Use Injected S/N. Tap the back icon or press the red Cancel key. Sort order This setting is only available if RMS Type is set to Type 3 (Squirrel). This setting indicates how the tables and checks are sorted for display. -
Page 21: Enable Rms Polling
Select Enable or Disable. The default setting is Disabled. Tap the back icon or press the red Cancel key. Enable RMS Polling This setting controls how often the RMS and terminal with the iPay@Table application try to communicate with one another when the terminal is idle. Tap the Enable RMS Polling menu option. -
Page 22: Ssl
Note: Depending on your settings, you may have to enter the Admin password to change the functionality. The following settings can be modified on your terminal as well. To make any of changes to these settings permanent, you must call TD Merchant Solutions Help Desk and then perform a parameter download. -
Page 23: Troubleshooting
Any issues encountered when using the third party application such as gift cards, loyalty cards, etc. You would contact TD Merchant Solutions Help Desk for the following issues: • Hardware issues such as blank screen, batteries not holding a charge, malfunctioning Bluetooth / charging bases •... -
Page 24: Terminal Error Messages
• Any changes to terminal functionality that require a Host 2 download such as tip settings Terminal error messages If you’re unable to resolve the problem after performing the following steps, please refer to the Configuration and Troubleshooting Guide for more troubleshooting tips. E rro r c o d e s E xp l a n a t i o n Ac t i o n re q u i re d... - Page 25 E rro r c o d e s E xp l a n a t i o n Ac t i o n re q u i re d Connection failed, The terminal failed to retrieve Try to pull the check details please retry the check details from the RMS again.
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Page 26: What Problems Can I Easily Resolve
What problems can I easily resolve? Pro b l e m Ac t i o n Re q u i re d Bad Communication There was a communication failure after the transaction was initiated. • Verify your connections. • Press Cancel and try again. Chip cards cannot be •... -
Page 27: Reference
Lost or stolen equipment If your device has been lost or stolen, please: Contact the TD Merchant Solutions Help Desk immediately to report the incident. (stolen or lost) Contact the police to file a report. (stolen only) - Page 28 Stolen device’s serial number The officer should provide you with a report number. After obtaining the above from the officer, please contact the TD Merchant Solutions Help Desk and provide this information so that you can receive a replacement device.
- Page 31 Call Centre Information Please call the TD Merchant Solutions Help Desk at 1-800-363-1163. We would be happy to answer any questions you may have. Authorization: 24 hours a day, seven days a week Terminal Inquiries: 24 hours a day, seven days a week General Merchant Inquiries: Monday –...
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