Related Manuals for TD Axium DX8000 Series
Summary of Contents for TD Axium DX8000 Series
- Page 1 Quick Start Guide TD Axium DX8000 For the TD Axium DX8000 series: • DX8000 4G/WiFi version shown...
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Page 2: Merchant Information
© This publication is confidential and proprietary to The Toronto-Dominion Bank and is intended solely for the use of Merchant customers of TD Merchant Solutions. This publication may not be reproduced or distributed, in whole or in part, for any other purpose without the written permission of an authorized representative of The Toronto-Dominion Bank. -
Page 3: Table Of Contents
Table of Contents About This Guide ............1 Void . -
Page 5: About This Guide
About This Guide Hardware This guide introduces the TD Axium DX8000 Terminal features solution and includes information on hardware functionality, performing financial Paper chamber transactions, and basic configuration/ troubleshooting. Power key - Press and hold one second (ON) or hold two... -
Page 6: Idle Screen
Idle screen Transaction bar This area contains the transactions that The idle screen is split into three zones: the you can perform on your terminal. The information bar (along the top), the display default will be Sale, Refund, Void unless area (middle white area), the transaction you have disabled any of these. -
Page 7: Admin Menu
Application screen Admin menu Tap the Admin menu icon . From here Tap the Home icon at the bottom of you can: Idle screen and scroll to the right (the background is set to white for clarity - • access reports yours may be different). -
Page 8: Settings Menu
Charging base (optional) Settings menu From the Application screen, tap the The charging base is an optional piece of equipment used to safely charge the TD Settings icon . From here you can Axium DX8000 terminal. manage your terminal's settings for... -
Page 9: Fraud Prevention
Request a CODE 10 authorization. In this situation, you may For more information on Fraud Prevention, please review the TD be dealing with a fraudulent card and CODE 10 will alert the Fraud Prevention page and the online Fraud Prevention Guide. -
Page 10: Financial Transactions
• Pre-authorization/Pre-authorization Completion signed up with TDMS. If you wish to modify your accepted card • Gift card list, please call the TD Merchant Solutions Contact Centre at • Loyalty 1-800-363-1163. In the transaction flows on the UnionPay has different transaction flows and is covered in the... -
Page 11: Sale (Debit - Chip & Pin, Tap, Swipe)
Sale (Debit - Chip & PIN, Tap, Swipe) This transaction is used when performing a debit purchase using Chip & PIN, Tap, or Swipe. For a UnionPay debit card purchase, refer to Sale (UnionPay) in our online Merchant Guide. Customer selects an Clerk ID If your business has any of the below enabled, the customer: account and enters a... -
Page 12: Sale (Credit - Chip & Pin, Tap, Swipe)
Sale (Credit - Chip & PIN, Tap, Swipe) This transaction is used when performing purchases where the credit card is present, and it is manually entered. For a sale using a manually entered credit card, refer to the next page. For a sale using a UnionPay credit card or a mail/telephone sale, refer to Sale (Mail/Phone) in our online... -
Page 13: Sale (Credit - Manual Entry)
Sale (Credit - Manual Entry) This transaction is only used when performing a sale where the credit cardholder is present, and the Tap and Chip & PIN payment methods have failed. We strongly urge you to ask for another form of payment (another credit card, debit, cash, etc.). -
Page 14: Refund (Credit And Debit)
(whether due to errors, employee fraud, etc.) you should consider adding a supervisor password to these transactions. To have a supervisor password requirement added to refund transactions, please contact the TD Merchant Solutions Clerk ID Clerk ID Contact Centre at 1-800-363-1163. -
Page 15: Receipts
Receipts Each transaction has a different receipt with Need to reprint a receipt? important information you need to be Merchant Name aware of to ensure that your transactions Merchant Address Admin menu Tap the icon are completed correctly. SALE Reprint receipt. -
Page 16: Performing The Day Close
Third-Party Applications Performing the day close You have a deadline/balancing window (set on the TD system) to To take further advantage of your terminal's capabilities, you can perform the day close/settlement on each terminal. If you close add a number of third-party applications that provide loyalty... -
Page 17: Network Connection
Alert, this means Network & Internet. that your terminal has been damaged and must be replaced. Immediately call the TD Merchant Solutions Contact Centre at Connect to Wi-Fi networks 1-800-363-1163. Ensure Wi-Fi is enabled (the slider should be to the right) and tap Wi-Fi. -
Page 18: Network Connectivity
• If that fails, use a TD cleaning card to clean the card reader. two bars to complete transactions reliably. Check the following to Why are swiped cards not being read? troubleshoot the issue: •... -
Page 19: Printer And Paper
• Do not clean the electrical connections. loaded correctly. • Use TD-approved cleaning cards for the chip and How do I fix a printer jam? magnetic card readers. Ensure that the paper feed is clear and that the paper Changing the paper roll is loaded correctly. -
Page 23: Contact Information
Contact Information Please call the TD Merchant Solutions Contact Centre at 1-800-363-1163. We would be happy to answer any questions you may have. Authorization: 24 hours a day, seven days a week Terminal Inquiries: 24 hours a day, seven days a week General Merchant Inquiries: Monday –... - Page 24 599666 (1024)
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