TD Luxe 6200m Quick Start Manual
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Summary of Contents for TD Luxe 6200m
- Page 1 TD Luxe 6200m Quick Start Guide For the TD Luxe 6200m: • Wired Standalone • Wired Semi-Integrated...
- Page 2 This publication is confidential and proprietary to The Toronto-Dominion Bank and is intended solely for the use of Merchant customers of TD Merchant Solutions. This publication may not be reproduced or distributed, in whole or in part, for any other purpose without the written permission of an authorized representative of The Toronto-Dominion Bank.
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Page 3: Table Of Contents
The TD Luxe 6200m Terminal ........ - Page 4 Configuration ............... . 15 Adjusting the brightness and volume .
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Page 5: About This Guide
Welcome kit contents We are pleased to provide Merchants new to TD Merchant Solutions with the included Welcome Kit. The enclosed information was prepared with you in mind, and includes the following: •... -
Page 6: Accessibility Features
Accessibility features The terminal has numerous accessibility features which reflect TD’s commitment to our customers. It has such features as: • Backlit keypad and adjustable screen brightness to create visual contrast • Adjustable key stroke sound when a key is pressed •... -
Page 7: The Td Hub
Supervisor ID or an Override Passcode. Override Passcode allows the business owner to setup a passcode to access protected functionality. Please contact TD Merchant Solutions Help Desk to enable/disable any of the following security options on your terminal. - Page 8 Functionality Disable Function Supervisor ID Override Passcode G e n e ri c s e t t i n g s Voice prompts Fi n a n c i a l Tra n s a c t i o n s Call for authorization Cash transaction Force post (disabled)
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Page 9: User Management
The force post function allows prior authorization numbers to be manually keyed in. For your protection, this capability is disabled by default on your terminal. If you need to process a force post transaction, please call the TD Merchant Solutions Help Desk at 1-800-363-1163 to enable the capability after being authenticated. -
Page 10: Storing Cardholder Receipts
As long as you retain cash register tapes for direct payment transactions • If TD needs a receipt copy, please send it within eight (8) days and retain a copy for your records. The required storage and response times are for TD Merchant Solutions only and may vary by financial institution. -
Page 11: Accepted Card Types
* These optional transactions and others are covered in our online documentation at www.tdmerchantsolutions.com/posresources. Accepted card types The terminal will accept whatever cards you indicated when you signed up. If you wish to adjust your accepted card list, please contact the TD Merchant Solutions Help Desk at 1-800-363-1163. Purchase •... - Page 12 The customer enters or selects the cashback amount. The customer confirms that the amount is correct. Perform one of the following payment methods: Insert, Swipe, Contactless or Manual Entry. Insert The customer inserts their card, enters their PIN. If a debit card is used the customer must select the account to use. Go to step 8.
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Page 13: Phone Or Mail Purchase
Phone or Mail purchase • There are risks performing transactions when the credit card is not present. Ensure that you perform all of the available security checks for phone / mail purchases. • These transactions can be password protected. These instructions are used for purchases where the card is not present. If the card is present at purchase, see Credit card purchase. -
Page 14: Refund
Debit refunds are disabled by default. If you wish to activate debit refunds on your terminal, please call the TD Merchant Solutions Help Desk at 1-800-363-1163. From the Desktop screen Debit / Credit icon Refund. If refunds have been password protected on your terminal, or this is a debit card refund, you must: Enter a Supervisor ID. -
Page 15: Force Post Purchase
Press Cancel to leave this screen without making a selection. Force post purchase Before you perform this transaction, you must call the TD Merchant Solutions Help Desk at 1-800-363-1163 and receive an authorization number. This option is only used when you can’t process a credit card purchase normally through the network whether due to communication problem or that the force post is requested via the terminal. -
Page 16: Force Post Phone / Mail Purchase
Force post phone / mail purchase Before you perform this transaction, you must call the TD Merchant Solutions Help Desk at 1-800-363-1163 and receive an authorization number. This option is only used when you can’t process a credit card purchase normally through the network whether due to communication problem or that the force post is requested via the terminal. -
Page 17: Receipt Print Options
Always ensure that the transaction was approved as it could be DECLINED. Receipt print options You can select which receipts print and when by calling the TD Merchant Solutions Merchant Name Address, Postal Code Help Desk. The options available to you are:... -
Page 18: Reprinting Receipts
Reprinting receipts From the Desktop screen Reprint icon and select one of the following: Last Receipt Confirm that this is correct: NO or YES. The most recent receipt will reprint. Past Receipt Swipe the card that the transaction was performed on. Any transactions that were done on the terminal by the swiped card will appear on the screen. -
Page 19: Reprinting The Day Close Report
What do I do if the terminal displays a security alert? If your terminal displays the message Security Alert, it means that your terminal has been damaged and must be replaced. Contact the TD Merchant Solutions Help Desk immediately at 1-800-363-1163. - Page 20 What problems can I easily resolve? Pro b l e m Ac t i o n Re q u i re d Bad Communication There was a communication failure after the Press CANC key transaction was initiated. And Try Again Press Cancel and try again.
- Page 21 Press down on the panel until it clicks shut and ensure there is a enough paper sticking out from the chamber that it touches the top of the TD logo.
- Page 23 Contact Information Please call the TD Merchant Solutions Help Desk at 1-800-363-1163. We would be happy to answer any questions you may have. Authorization: 24 hours a day, seven days a week Terminal Inquiries: 24 hours a day, seven days a week General Merchant Inquiries: Monday –...
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Questions and answers
how do I manually input a credit card
To manually input a credit card on the TD Luxe 6200m:
1. Enter the account number on the PINpad and press OK.
2. Enter the expiry date and press OK.
3. Enter the CVD (if prompted) and press OK.
4. The screen will show the transaction total and receipts will print.
5. Press CONTINUE to proceed.
6. You can REPRINT the receipt or FINISH the transaction.
This answer is automatically generated