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We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but you
may contact the BBB at any time. The BBB will attempt
to
resolve the complaint serving
as
an intermediary. If
this mediation is unsuccessful, an informal hexing will
be scheduled where eligible customers may present their
case to an impartial third-party arbitrator.
The arbitrator will make a decis'ion which you
may
accept or reject. If you accept the decision, GM will be
bound
by
that decision. The entire dispute resolution
procedure should ordinarily
take
about
40
days from the
time you
file a claim
until
a decision is made,
Some state laws may require you to use
t h i s
program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5100 or the Pontiac Customer
Assistance Center at 1 -800-PM-CARES.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAFETY DEFE(-
TU THE UNITED
STATES
GOVERNMENT
If you
believe that your vehicle
has a
defect which could
cause a crash or could cause injury or death, you should
immediately inform
the
National Highway Traffic
Safety
Administration
(NHTSA),
in addition to
notifying General Motors.
If NHTSA
receives similar c80mplaints, it
may
open an
investigation,
and if it
finds
that a safety defect
exists
in
a
group of vehicles,
it
may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you
may either
call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington,
D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from
the
Hotline.
8-10
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