Troubleshooting And Maintenance; Troubleshooting Checklist - ETC Source Four LED 3 Series User Manual

Troubleshooting and Maintenance

Troubleshooting Checklist

If you cannot find the resources that you need in this document, contact ETC Technical Services
(see Help from ETC Technical Services on page 2
What I'm Seeing
Color on the fixture does
not match another fixture,
or color on the fixture does
not match expected color
output
Error message "Array
Comm" or "Array Failure"
displays on screen
Error message "Bundle
Mismatch" displays on
screen
Error message "Color Data
Fail"displays on screen
Error message "LED High
Temp" or "Power
Budgeting" displays on
screen
Error message
•
"Multiverse Failure"
displays on screen
Fixture is not responding
•
to wireless control
Fixture is responding
•
intermittently to wireless
control
Error message "No Bundle"
displays on screen
Error message "USB Error"
displays on screen
Fan is loud
Fixture is flickering
Fixture is stuck on the last
look sent via DMX
Troubleshooting and Maintenance
What Might Be Wrong
Color is out-of-gamut (error message
•
displays).
Temperature sensor is failing.
•
Fixture cannot communicate with the
LED array.
An error occurred during a firmware update.
Fixture cannot load its color information.
Fan is set to a level that is too low for the
•
current LED intensity.
Fan has failed.
•
Temperature sensor is failing.
•
Fixture is still connected to wired DMX
•
control (via DMX In connector). Wired DMX
data takes precedence over wireless
DMX data.
Other wireless systems are interfering with
•
the Multiverse wireless communication.
Fixture antennas or Multiverse product
•
antennas are not oriented optimally.
Multiverse transmitter is not located
•
optimally.
Fixture does not have a firmware bundle stored
internally. This may indicate that a firmware
update failed.
Fixture cannot read the USB drive.
DMX value for fan operation is set too high.
Fixture is receiving bad DMX.
The fixture may not be receiving DMX. (If you
have not changed the DMX Loss behavior, the
default setting is HLL, which causes the fixture
to hold the last look until you make local
changes.)
).
What To Try
Sending an out-of-gamut color to a fixture
•
can result in differences in color output.
Check the About Color screen to see if the
color is out-of-gamut. See
Data on page 25
If the temperature sensor is failing, contact
•
ETC Technical Services for assistance.
Contact ETC Technical Services.
Update the firmware again. See
Firmware on page 26
Contact ETC Technical Services.
Verify whether the fan is running. Check the
•
About Sensors screen to view the current fan
level. See View Diagnostic Data on page 25
If the temperature sensor is failing, contact
•
ETC Technical Services for assistance.
See the Multiverse Wireless Setup Information
Guide at etcconnect.com
setting up wireless communication.
Disconnect the DMX in cable.
•
Change the radio settings to different
•
channels. Minimize overlap with other Wi-Fi
sources.
Move the antennas on the fixtures, Multiverse
•
products, or both.
Move the Multiverse transmitter.
•
Update the firmware again (see
Firmware on page 26
contact ETC Technical Services.
Remove and then re-insert the USB drive. If the
error message continues to display, try a
different USB drive.
Verify that the DMX value is appropriate for the
fan channel. See DMX Control Channels on
page 13 .
Check the About Control screen to verify that
the DMX controller is sending good DMX. See
View Diagnostic Data on page 25
data looks good, then contact ETC Technical
Services.
Check the DMX In connector and cable.
•
Check that the DMX source is sending data.
•
View Diagnostic
.
Update
.
.
for guidance on
Update
). If the error persists,
. If the DMX
23