Troubleshooting And Maintenance; Troubleshooting Checklist - ETC fos/4 Series User Manual

Troubleshooting and Maintenance

Troubleshooting Checklist

If you cannot find the resources that you need in this document, contact ETC Technical Services
(see Help from ETC Technical Services on page 2
What I'm Seeing
Color on the fixture does
not match another fixture,
or color on the fixture
does not match expected
color output
Error message "Array
Comm" or "Array Failure"
displays on screen
Error message "Color Data
Fail"displays on screen
Error message "LED High
Temp" or "Power
Budgeting" displays on
screen
Error message "Low
Battery" displays on
screen
Error message
•
"Multiverse Failure"
displays on screen
Fixture is not
•
responding to wireless
control
Fixture is responding
•
intermittently to
wireless control
Error message "No
Bundle" displays on screen
Error message "USB Error"
displays on screen
Fan is loud
Fixture is flickering
Fixture is stuck on the last
look sent via DMX
20
What Might Be Wrong
Color is out-of-gamut (error message
•
displays).
Temperature sensor is failing.
•
Fixture cannot communicate with the
LED array.
Fixture cannot load its color information.
Fan is set to a level that is too low for the
•
current LED intensity.
Fan has failed.
•
Temperature sensor is failing.
•
Fixture is powered by a battery, and the
battery level is low.
Fixture is still connected to wired DMX
•
control (via DMX In connector). Wired
DMX data takes precedence over wireless
DMX data.
Other wireless systems are interfering with
•
the Multiverse wireless communication.
Fixture antennas or Multiverse product
•
antennas are not oriented optimally.
Multiverse transmitter is not located
•
optimally.
Fixture does not have a firmware bundle
stored internally. This may indicate that a
firmware update failed.
Fixture cannot read the USB flash drive.
DMX value for fan operation is set too high.
Fixture is receiving bad DMX.
The fixture may not be receiving DMX. (If you
have not changed the DMX Loss behavior,
the default setting is HLL, which causes the
fixture to hold the last look until you make
local changes.)
).
What To Try
Sending an out-of-gamut color to a fixture can
•
result in differences in color output. Check the
About Color screen to see if the color is out-of-
gamut. See View Diagnostic Data on the facing
page .
If the temperature sensor is failing, contact
•
ETC Technical Services for assistance.
Contact ETC Technical Services.
Contact ETC Technical Services.
Verify whether the fan is running. Check the
•
About Sensors screen to view the current fan
level. See View Diagnostic Data on the facing
page
.
If the temperature sensor is failing, contact
•
ETC Technical Services for assistance.
Connect the fixture to a fresh battery. Follow the
instructions provided with the battery to recharge
the low-level battery (providing AC power to the
fixture while the battery is connected does not
recharge the battery).
See the Multiverse Wireless Setup Information Guide
at etcconnect.com for guidance on setting up
wireless communication.
Disconnect the DMX in cable.
•
Change the radio settings to different channels.
•
Minimize overlap with other Wi-Fi sources.
Move the antennas on the fixtures, Multiverse
•
products, or both.
Move the Multiverse transmitter.
•
Update the firmware again (see
page 23
). If the error persists, contact ETC Technical
Services.
Remove and then re-insert the USB flash drive. If the
error message continues to display, try a different
USB flash drive.
Verify that the DMX value is appropriate for the fan
channel. See DMX Control Channels on page 10
Check the About Control screen to verify that the
DMX controller is sending good DMX. See
Diagnostic Data on the facing page
looks good, then contact ETC Technical Services.
Check the DMX In connector and cable.
•
Check that the DMX source is sending data.
•
Update Firmware on
.
View
. If the DMX data
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