Dataman -848PRO2 User Manual page 39

This menu command displays a short help on the built-in touch screen. The short help
contains brief information about menu commands and basic operations with the use of
the touch screen.
Help / Problem report...
This menu command "Create problem report" is used for writing more comprehensive
diagnostic information to the Log window and consequently copying the Log window
content to a problem report file. The Problem report is useful when an error occurs in
the control program or programmer and that the user can not resolve and must contact
Dataman support. In this case when a customer sends the request for support to
Dataman it is a good idea to send the problem report. The Problem report can help
Dataman to localize the cause of the error and resolve it sooner.
Help / Update software...
This important menu command allows users to perform software updates. After
selecting this item the program will display the question "Are you sure?". If the user
confirms the question with Yes, the dialog "Select installation package" will be
displayed.
In this dialog the user can browse for the "pg4uward" installation package they wish to
install. The installation package can be copied beforehand to a shared Stand-Alone
folder via the network, or it can be stored on a USB FLASH drive which can be plugged
into the USB port of the Stand-Alone programmer. When a USB key is plugged into the
USB port of the programmer a new drive letter assigned to the USB key will appear in
the list of available drives in the dialog "Select installation package". The user can
then select this drive and run the installation package from the USB key.
When the user confirms another confirmation dialog the update process will start.
During the update process the control program of the Stand-Alone programmer is
closed, thje LCD panel may be blank for some time, after installation is complete, an
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