Crestron QM-FTSC Operation And Installation Manual page 46

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QM-FTSC Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
QM-FTSC not Net ID is not correct.
functioning.
Net ID is not set to match
the Net ID specified in
SIMPL Windows.
Net ID is the same as
another device's Net ID.
PWR LED Not receiving power.
does not
illuminate.
No video Incorrect cable
output connection.
displayed.
Wrong source Wrong SystemBuilder or
or video SIMPL Windows programs.
displayed.
SystemBuilder project not
set up correctly.
Video from Incorrect cable
RGB source is connections.
garbled or no
output.
Signal skew due to cable
length or unequal pair
length.
Poor RGB or Incorrect peak and/or boost
video image setting.
quality.
Hum on audio Grounding problem.
and/or mic.
Intermittent or Incorrect peak setting.
no audio/mic
output.
Microphone Microphone requires
does not phantom power or cannot
produce use phantom power.
sound.
Incorrect gain, gating
level, attack time or decay
time settings.
Incorrect volume and/or
mixer settings on
QM-RMCRX.
Intermittent
Incorrect peak setting.
microphone
output.
Poor cable connection.
Continued on the following page
Crestron QM-FTSC
CORRECTIVE ACTION
In Viewport, poll the network to
verify the Net ID.
Verify SIMPL Windows program for
setting Net ID.
Assign a different Net ID.
Verify that the plug is properly
attached.
Verify RGB, video, S-video output
cable connection.
Verify QM input Cable connection
is secure.
Verify and upload correct programs.
Verify proper video set up for each
video input.
Verify 15-pin output cable
connection. Verify QM input cable
connections.
Verify maximum QM cable length
and compensation for skew.
Adjust DMT peak or boost controls
till image quality is improved.
Refer to ground wire connection
instructions on page 20.
Adjust DMT peak control until audio
is restored.
Enable or disable phantom power
as necessary using controls
created in the SystemBuilder
project.
Adjust gain, gating level, attack
time, or decay time settings as
required.
Adjust volume and/or mixer
settings on QM-RMCRX as
required.
Adjust QM-RMCRX peak control
until audio is restored. For more
information refer to the latest
version of the QM-RMCRX
Operations Guide (Doc. 6236).
Verify all cable connections.
Operations & Installation Guide - DOC. 6269