Yealink CP960 User Manual
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Yealink CP960 User Manual

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Summary of Contents for Yealink CP960

  • Page 2 Trademarks Yealink® , the logo and the name and marks is trademark of Yealink (Xiamen) Network Technology CO., LTD, which are registered legally in China, the United States, EU (European Union) and other countries. All other trademarks belong to their respective owners. Without Yealink’s express written permission, recipient shall not reproduce or transmit any portion hereof in any form or by any means, with any purpose other than personal use.
  • Page 3 End User License Agreement This End User License Agreement ("EULA") is a legal agreement between you and Yealink. By installing, copying or otherwise using the Products, you: (1) agree to be bounded by the terms of this EULA, (2) you are the owner or an authorized user of the device, and (3) you represent and warrant that you have the right, authority and capacity to enter into this agreement and to abide by all its terms and conditions, just as if you had signed it.
  • Page 5 Yealink CP960 Skype for Business phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.

  • Page 7: About This Guide

    It is designed to work with the Skype for Business Server. Connecting a Yealink CP960 Skype for Business phone to the Skype for Business Server allows you to place regular and Voice over Internet Protocol (VoIP) calls, answer calls, forward calls, conduct a Skype for Business conference call, and dial from your Skype for Business directory list through integration with Microsoft’s Active Directory.
  • Page 8 User Guide for the T48S Skype for Business Phone Placing a Mobile Call over Bluetooth on page  Music on Hold on page  Initiating a Conference Call on Behalf of a Boss on page  Joining Conference Calls for a Boss on page ...

  • Page 9: Table Of Contents

    Overview ..................1 Hardware Component Instructions ........................2 Icon Instructions ............................... 4 LED Instructions ................................ 5 LED Instructions of CP960 Conference Phone ..................5 LED Instructions of CPE90 Wired Expansion Microphones ..............5 User Interfaces ................................6 Phone User Interface ............................6 Web User Interface..............................
  • Page 10 User Guide for the T48S Skype for Business Phone Navigating Menus and Fields........................... 25 Entering Data and Editing Fields........................25 Using the On-screen Keyboard ........................25 Using the Onscreen Dial Pad ........................29 Phone Status ................................29 Viewing the Phone Status ..........................29 Basic Network Settings ............................

  • Page 11: Table Of Contents

    Table of Contents Placing a Call ..............................76 Placing Multiple Calls ............................76 Placing a Mobile Call over Bluetooth ....................... 76 Placing a Call from the Search Results List ..................... 78 Dialing the Hotline Number ......................... 78 Answering Calls ..............................79 Answering When Not in Another Call ......................
  • Page 12 Better Together over Ethernet ........................158 Getting Started with Better Together over Ethernet ................ 159 Installing the Yealink Better Together over Ethernet Connector ..........159 Pairing Your Phone with Your Computer ....................163 Setting Your Phone as the Default Audio Playback for Your Computer ........165 Enabling Better Together over Ethernet ....................
  • Page 13 Table of Contents Activating/Deactivating the Bluetooth Mode ..................171 Pairing and Connecting the Bluetooth-Enabled Mobile Phone ............172 Making/Receiving a Mobile Call on the Skype for Business Phone ..........172 Using Your Skype for Business Phone as Bluetooth Speaker ............173 Renaming the Paired Bluetooth Device .....................

  • Page 15: Overview

    Overview Overview This chapter provides the overview of the CP960 Skype for Business phone. Topics include: Hardware Component Instructions  Icon Instructions  LED Instructions  User Interfaces  For more information or assistance with your new phone, contact your system administrator.

  • Page 16: Hardware Component Instructions

    User Guide for the T48S Skype for Business Phone Hardware Component Instructions The following figure displays the hardware features on the CP960 Skype for Business phone:...
  • Page 17 (optional). Allow you to connect an optional USB flash drive or CPW90 ⑩ USB Ports charging cradle. Allows you to connect a PC and turn CP960 into an external ⑪ Micro USB Port speaker and microphone for your PC. ⑫...

  • Page 18: Icon Instructions

    User Guide for the T48S Skype for Business Phone Icon Instructions Icons appearing on the touch screen are described in the following table: Icons Description Local Favorites Search for contacts Enter message center Received Calls Placed Calls Missed Calls Forwarded Calls Location is not set Voicemail Unread voicemail...

  • Page 19: Led Instructions

    The CP960 conference phone is ringing. The CP960 conference phone is placing a call. Solid green The CP960 conference phone is in a call and unmuted. The CPE90 is not connected to the CP960 conference phone. The CPE90 is idle.

  • Page 20: User Interfaces

    User Guide for the T48S Skype for Business Phone User Interfaces There are two ways to configure your Skype for Business phone: Via phone user interface  Via web user interface  You can perform all call operations and change basic configuration settings directly on the phone.

  • Page 21: Web User Interface

    Overview Menus are used to access information and configure the phone. The figure below shows the phone's menus and submenus. Web User Interface In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of your...

  • Page 22: Features Configurable Via Phone/Web User Interface

    User Guide for the T48S Skype for Business Phone new phone. To obtain the IP address, tap More->Status->General on the phone when the phone is idle. Enter the IP address (for example, http://192.168.0.10 or 192.168.0.10 for IPv4; http://[2005:1:1:1:215:65ff:fe64:6e0a] or [2005:1:1:1:215:65ff:fe64:6e0a] for IPv6) in the address bar of a web browser on your PC.
  • Page 23 Overview Features Phone User Interface We User Interface --Sign in via PC √ √ --CAP Provisioning Basic Phone Settings --Screen Saver √ --Power Saving √ √ √ --Backlight --Language --Phone Language √ √ --Web Language --Time & Date --SNTP Settings √...

  • Page 24: Documentations

    √ Note The table above lists most of the feature options. Please refer to the relevant sections for more information. Documentations The following table shows documentations available for the CP960 Skype for Business phone. Name Contents Where found Language Basic call features...

  • Page 25: Getting Started

    Getting Started Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the CP960 Skype for Business phone. Topics include: Phone Initialization  Signing into Skype for Business  Signing Out of Skype for Business ...

  • Page 26: Signing Into Skype For Business

    User Guide for the T48S Skype for Business Phone Signing into Skype for Business After the initialization, the phone enters the menu screen. The touch screen will be shown as below: In the menu screen, you can view phone status or phone settings. Skype for Business users are authenticated by Microsoft Active Directory Domain Service.

  • Page 27: Pin Authentication

    Getting Started PIN Authentication You can sign into Skype for Business on your phone with your PIN Authentication credentials. Your system administrator provides you with your PIN Authentication credentials. Note The system administrator should configure network environment in advanced for PIN Authentication method.

  • Page 28: User Sign-In

    User Guide for the T48S Skype for Business Phone User Sign-in You can sign into Microsoft Skype for Business on your phone with your login credentials, which includes your address, username, and password and all of these are provided by your system administrator.

  • Page 29: Web Sign-In

    Getting Started Web Sign-In You can sign in to a phone with your Skype for Business Online account using the Web Sign-In method via a web browser. Your system administrator provides you with your login credentials. Web Sign-In feature is enabled by default. To sign into Skype for Business Server using Web Sign-in method via phone user interface: Tap Sign in.

  • Page 30: Signing In Via Pc

    User Guide for the T48S Skype for Business Phone Click Verify email to verify the email address. The sign-in screen will appear if the email address is valid. Enter your Online account and password. (Optional) If you want to reduce the number of times you are asked to sign in, you can select Yes to stay signed in.

  • Page 31: Signing Out Of Skype For Business

    Getting Started Signing Out of Skype for Business To sign out of Skype for Business Server: Tap More->Advanced (default password: admin)->Sign Out. Tap Sign Out. The phone signs out of Skype for Business Server. After you sign out of Skype for Business, the account-related features (call or view your Skype for Business contacts, etc.) are not available.
  • Page 32 User Guide for the T48S Skype for Business Phone If your presence is It means How this status gets set You are busy and don’t Set automatically for you based on your want to be interrupted. Outlook calendar. Busy You can also set your presence to this anytime you want.

  • Page 33: Changing Presence Status

    Getting Started Changing Presence Status To change your presence status: Tap your avatar at the top-left corner of the touch screen. Select the desired status from the pull-down list. The presence status will be changed on the phone and be synchronized to the Skype for Business Server.

  • Page 34: Touch Screen Display

    User Guide for the T48S Skype for Business Phone Select Reset Presence from the pull-down list. Your status will be reset to “Available”. Touch Screen Display If the phone has successfully started up, and a Skype for Business user signs into the Skype for Business Server on the phone, the touch screen will be shown as below: (User Sign-in)

  • Page 35: Dialing Screen

    Getting Started Name Description Shows the account.  Screen Title Area Shows the icons (for example, call  forward). Digital Clock Displays the phone’s time and date. Main Window Displays menus. Dialing Screen You can tap New Call to access the dialing screen. Name Item Description...

  • Page 36: Favorites Screen

    User Guide for the T48S Skype for Business Phone Name Item Description Onscreen Dial Pad Tap to enter the desired number. Tap to display the onscreen keyboard. For more information, refer to Using the On- screen Keyboard on page 25. Onscreen Dial Tap to dial out the number.

  • Page 37: Contacts Screen

    Getting Started Slide up and down to view more records. Contacts Screen Tap Contacts to enter the Contacts screen. The Contacts screen displays the groups and the number of members. Slide up and down to view more groups. Calls Screen The calls screen is displayed when you have one or more calls in progress.
  • Page 38 User Guide for the T48S Skype for Business Phone on the Skype for Business phone: Name Description Time Shows the current time. Previous call Tap to switch to previous call screen. Call Duration Timer Shows the duration time of current call. Tap to merge multiple calls into a conference call.

  • Page 39: Navigating Menus And Fields

    From the pop-up dialog box, tap the value. Entering Data and Editing Fields CP960 Skype for Business phone provides onscreen keyboard and onscreen dial pad to enter data. Onscreen dial pad provides standard key layout, which enable users to use existing or familiar key positions.
  • Page 40 User Guide for the T48S Skype for Business Phone Item Description • Long tap a key then slide to choose one of the options to enter an alternate character. • Tap to delete the entered characters one by one. Delete Key •...
  • Page 41 Getting Started Item Description • Tap to enter special characters. • Long tap a key then slide to choose Special Characters one of the options to enter an alternate character. • Tap to delete the entered characters one by one. Delete Key •...
  • Page 42 User Guide for the T48S Skype for Business Phone Item Description Next Key Tap to go to the next field. Label automatically Done Key Tap to confirm the settings. to identify the context- Send Key Tap to dial out the number. sensitive features.

  • Page 43: Using The Onscreen Dial Pad

    Getting Started Item Description Tap to switch to the lowercase input mode. Using the Onscreen Dial Pad Instead of using the onscreen keyboard, you can also use the dial pad on the dialing screen to enter data. The onscreen dial pad only provides digit keys, # key and * key. Note When using the onscreen dial pad, you can tap to display the onscreen keyboard.
  • Page 44 User Guide for the T48S Skype for Business Phone To view the phone status via phone user interface: Tap More->Status. Tap the desired item to view the specific information. To view the phone status via web user interface: Open the web browser on your PC. Enter the IP address in the browser’s address bar, and then press the Enter key.

  • Page 45: Basic Network Settings

    Getting Started The phone status is displayed on the first page of the web user interface. Basic Network Settings In order to use your phones, you must set up basic network. You can use DHCP or configure a static address to connect your phone to the network. If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually.

  • Page 46: Configuring The Static Ipv4 Address

    User Guide for the T48S Skype for Business Phone step 2. DHCP is configurable via web user interface at the path Network->Basic. Configuring the Static IPv4 Address To configure a static IPv4 address via phone user interface: Tap More->Advanced (default password: admin) ->Network->WAN Port. Select IPv4 or IPv4 &...
  • Page 47 Getting Started Select IPv6 or IPv4 & IPv6 from the pull-down list of IP Mode. Tap IPv6. Select Static IP from the pull-down list of Type. Enter the desired value in the IP address, IPv6 IP Prefix, Gateway, Pri.DNS and Sec.DNS field respectively.
  • Page 48 User Guide for the T48S Skype for Business Phone...

  • Page 49: Customizing Your Phone

    Skype for Business client). If your phone is idle again for a specified period of time, the screen saver will start again. The CP960 Skype for Business phone supports four screen saver types: Clock, Colors, Photo Frame and Photo Table.

  • Page 50: Power Saving

    User Guide for the T48S Skype for Business Phone The following shows the touch screen displays in different screen saver types: Configuring the Screen Saver To configure the screen saver via phone user interface Tap More->Basic->Display->Screen Saver. Tap the Screen Saver Wait Time field Tap the desired time from the pop-up dialog box.
  • Page 51 Customizing Your Phone Tap the touch screen.  There is an incoming call.  A new prompt (e.g., someone adds you as a delegate or you add someone to be your  delegate using the Skype for Business client). If the screen saver is enabled (refer to Screen Saver on page 35) on your phone, power-saving mode will still occur.
  • Page 52 User Guide for the T48S Skype for Business Phone Enter the starting time and ending time respectively in the desired day field. Click Confirm to accept the change. Configuring the Idle Timeout Idle Timeout specifies the period of time before the phone enters power-saving mode. The following three types of idle timeout you can configure: Office Hours Idle TimeOut: Configures the idle timeout for office hours.

  • Page 53: Backlight

    Customizing Your Phone Enter the desired value between 1 and 30 (minutes) in the User Input Extension Idle TimeOut field. Click Confirm to accept the change. Backlight Backlight has two options: Backlight Active Level: The intensity of the touch screen when the phone is active. Backlight Time: The delay time to change the intensity of the touch screen when the phone is inactive.

  • Page 54: Language

    User Guide for the T48S Skype for Business Phone Tap the desired time from the pop-up dialog box. Backlight is configurable via web user interface at the path Settings->Preference. Language The default language of the phone user interface is English. If the language of your web browser is not supported by the phone, the web user interface will use English by default.

  • Page 55: Time & Date

    Customizing Your Phone Tap Save to accept the change. Text displayed on the phone user interface will change to the selected language. Changing the Language for the Web User Interface To change the language for the web user interface: Click Settings->Preference. Select the desired language from the pull-down list of Language.
  • Page 56 User Guide for the T48S Skype for Business Phone 10. Tap the desired time zone name from the pop-up dialog box. The default time zone name is “China(Beijing)”. 11. Tap Save to accept the change. SNTP Setting is configurable via web user interface at the path Settings->Time & Date. Note on the Skype for Please refer to...
  • Page 57 Customizing Your Phone Enter the specific date and time in the corresponding fields. Tap Save to accept the change. The time and date displayed on the touch screen will change accordingly. Configuring the Time and Date Format To configure the time and date format via phone user interface: Tap More->Basic->Date &...

  • Page 58: Administrator Password

    User Guide for the T48S Skype for Business Phone Example (2018-05-30) Date Format MM/DD/YY 05/30/18 DD MMM YYYY 30 May 2018 WWW DD MMM Wed 30 May Time and date format is configurable via web user interface at the path Settings->Time & Date.

  • Page 59: Phone Lock

    Customizing Your Phone Tap # or * from the pop-up dialog box, or Disabled to disable this feature. Key as send is configurable via web user interface at the path Features->General Information. Phone Lock You can choose to lock your phone in following situations: Prevent unauthorized outgoing calls.
  • Page 60 User Guide for the T48S Skype for Business Phone Setting a lock PIN If the Skype for Business Server is configured to forcibly lock the phone, the Skype for Business phone will prompt the user to create a lock PIN at the initial sign-in. To set lock PIN: Enter the lock PIN in the New PIN field.
  • Page 61 Customizing Your Phone The time is 10 minutes by default. Tap Save to accept the change. The phone will lock automatically when it has been inactive for 10 minutes. Unlocking Your Phone You can unlock your phone using your lock PIN. To unlock the phone via phone user interface: Enter the lock PIN in the input field.
  • Page 62 User Guide for the T48S Skype for Business Phone Configuring the Unlock Attempts You can specify the maximum number of unsuccessful unlock attempts for a locked phone that is not during a call. You will be automatically signed out of the phone when the unsuccessful unlock attempts exceeds the limit.
  • Page 63 Customizing Your Phone Enter the lock PIN again in the Confirm PIN field. Tap Save to change the lock PIN. Resetting Your lock PIN If you forget your lock PIN, you can reset the lock PIN from your phone using your login password.

  • Page 64: Audio Settings

    Phone lock is configurable via web user interface at the path Settings->Phone Lock. Audio Settings Volume For CP960 Skype for Business phone, you can adjust the following volume: Ringer volume: Tap the Volume touch key to adjust the ringer volume when the phone is ...

  • Page 65: Key Tone

    Customizing Your Phone Tap Save to accept the change. Phone’s ringtones are configurable via web user interface at the path Settings->Preference->Ring Type. Uploading a Custom Ringtone To set the custom ring tones, you need to upload the custom ring tones to the phone in advance.

  • Page 66: Contact Management

    User Guide for the T48S Skype for Business Phone Turn on Key Tone. Key tone is configurable via web user interface at the path Features->Audio. Contact Management The phone directory contains local directory and Skype for Business directory. Local directory (All Local Contacts or Local Favorites) ...

  • Page 67: Skype For Business Directory

    Customizing Your Phone Enter a few continuous characters of the contact name or continuous numbers of the contact number to search for a desired contact. The result list will appear on the touch screen: Skype for Business Directory The Skype for Business directory on your phone displays all Skype for Business contacts. You can view and search Skype for Business contacts via the phone only.
  • Page 68 User Guide for the T48S Skype for Business Phone Right-click the contact, and then click Add to Contacts List. Select the desired group. The contact is added to the selected group. Viewing Skype for Business Contacts You can view the following information about each Skype for Business contact on the phone: Name ...
  • Page 69 Customizing Your Phone To view the Skype for Business contacts on the Contacts screen: Tap Contacts. Tap the Skype for Business group (e.g., Favorites or Other Contacts) that contains the desired contact. on the right of the desired contact. The detailed information of the contact appears on the touch screen. to return to the pervious screen.

  • Page 70: Local Directory

    Local Directory Yealink Skype for Business phones also maintain a local directory. When adding a contact to the local directory, in addition to name and phone numbers, you can also specify the ringtone and group for the contact. Contacts can be added either one by one or in batch using a local contact file.
  • Page 71 Customizing Your Phone Adding Local Contacts Manually To add a contact to the local directory manually: Tap Contacts->Local Directory->All Local Contacts. Enter name, address, work number, mobile number, home number, title and email in the corresponding fields. Tap the Ring field. Tap the desired ring tone from the pop-up dialog box.
  • Page 72 User Guide for the T48S Skype for Business Phone Tap the Skype for Business group (e.g., Favorites or Other Contacts) that contains the desired contact. on the right of the desired contact. Tap Add to Local from the pop-up dialog box. Tap the desired field to edit the contact information.
  • Page 73 Customizing Your Phone Name  Address  Work Number  Mobile Number  Home Number  Title  Email  Ringtone  Group  To view the local contacts: Tap Contacts->Local Directory. Tap the desired group. on the right of the desired contact. The detailed information of the contact appears on the touch screen.
  • Page 74 User Guide for the T48S Skype for Business Phone Tap the desired field to edit the contact information. You can edit name, address, work number, mobile number, home number, title and email in the corresponding fields. Tap Save to accept the change. Local directory is configurable via web user interface at the path Directory->Local Directory.
  • Page 75 Customizing Your Phone The touch screen prompts” Delete selected items?”. Tap OK to confirm the deletion. Deleting the contact is configurable via web user interface at the path Directory->Local Directory. Note Delete all contacts is available via web user interface only. Importing/Exporting Contact Lists You can manage your phone’s local directory via phone user interface or web user interface.
  • Page 76 User Guide for the T48S Skype for Business Phone Click Import XML to import the contact list. The web user interface prompts "The original contact will be covered, continue?". Click OK to complete importing the contact list. To import a CSV contact list file via web user interface: Click Directory->Local Directory.
  • Page 77 Customizing Your Phone Click Import CSV to import the contact list. (Optional) Check the The first line as the title checkbox. It will prevent importing the title of the contact information which is located in the first line of the CSV file. (Optional) Check the Delete Old Contacts checkbox.
  • Page 78 User Guide for the T48S Skype for Business Phone Tap the Ring field. Tap the desired ring tone from the pop-up dialog box. Slide down to tap the Index field. Tap the desired index number from the pop-up dialog box. The valid value of index number ranges from Null to 32 and the lowest number is Null.
  • Page 79 Customizing Your Phone To view the local favorites on the Favorites screen: Tap Contacts. The local favorite is indicated by the icon . By default, local favorites are displayed before the Skype for Business favorites. To view the local favorites from the Contacts screen: Tap Contacts->Local Directory->Local Favorites.
  • Page 80 User Guide for the T48S Skype for Business Phone Tap the desired index number from the pop-up dialog box. Tap Save to accept the change. The phone uses the new index number to order the favorite. Managing Local Favorites Local favorites and Skype for Business favorites are displayed on the Favorites screen. By default, local favorites are displayed before the Skype for Business favorites.
  • Page 81 Customizing Your Phone Local favorites are indicated by the icon . Skype for Business favorites are indicated by the presence status icon. The following figure shows a sample Favorites list on the Favorites screen. You can slide down to view more favorites. To configure the display priority of local favorite via web user interface: Click Directory->Settings.

  • Page 82: Placing Calls To Contacts

    Tap the group that contains the desired contact. Tap desired contact directly. Call History Management The CP960 Skype for Business phone maintains call history lists of Missed, Placed, Received and Forwarded. Each call history list supports up to 100 entries. Viewing History Records To view the history records: Tap Contacts.

  • Page 83: Placing A Call From History Records

    Customizing Your Phone on the right of the desired entry. The detailed information of the entry appears on the touch screen. to return to the pervious screen. Placing a Call from History Records You can place a call from the history records. To place a call from history records: Tap Contacts.

  • Page 84: Deleting History Records

    User Guide for the T48S Skype for Business Phone Tap Add to Local from the pop-up dialog box. The history record will be added to your local directory. Note Conference records cannot be added to local directory. Deleting History Records You can delete one or a batch of history records from history records.

  • Page 85: Configuring Contact Avatar

    Customizing Your Phone You can also tap the checkbox on the title area to delete all history records. The touch screen prompts” Delete selected items?”. Tap OK to confirm the deletion. Configuring Contact Avatar Contacts avatar is enabled by default. If you do not want to display contact avatars in the call history list, you can disable this feature.

  • Page 86: Dial Plan

    User Guide for the T48S Skype for Business Phone disable this feature. To disable history record via phone user interface: Tap More->Features->History Setting->History Record. Turn off History Record. Dial Plan Dial plan is a string of characters that governs the way for phones to process the inputs received from the phone’s onscreen dial pad.

  • Page 87: Delay Time For Dial-Now Rule

    Customizing Your Phone Syntax Description "([1-9])([2-7])3" would match "923", "153", "773",etc. The “$” followed by the sequence number of a parenthesis means the characters placed in the parenthesis. The sequence number stands for the corresponding parenthesis. Example: A replace rule configuration, Prefix: "001(xxx)45(xx)", Replace: "9001$145$2". When you dial out "0012354599"...
  • Page 88 User Guide for the T48S Skype for Business Phone To configure the delay time for dial-now rule via web user interface: Click Features->General Information. Enter the time between 1 and 14 (seconds) in the Time-Out for Dial-Now Rule field. Click Confirm to accept the change. For example: when you enter the number “1234”...

  • Page 89: Basic Call Features

    Basic Call Features Basic Call Features The CP960 Skype for Business phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a Skype for Business conference call. You can also use calendar, response groups or boss-admin Skype for Business feature.

  • Page 90: Placing A Call

    User Guide for the T48S Skype for Business Phone Placing a Call To place a call: Tap New Call. Enter the desired number. to see the onscreen keyboard, and then you can enter the number using the onscreen keyboard. You can also tap a desired contact from the search result list, favorites screen, history screen or contacts screen.
  • Page 91 On your mobile phone, place a call to a desired contact. The outgoing call information appears on both your Skype for Business phone and mobile phone screen. On your mobile phone, select CP960 as your audio source. Bluetooth: the audio goes through the Skype for Business phone. ...

  • Page 92: Placing A Call From The Search Results List

    User Guide for the T48S Skype for Business Phone Placing a Call from the Search Results List On the Dialing screen, you can search for Skype for Business contacts, local contacts and Microsoft Outlook contacts. To place a call from the search results list: Tap New Call.

  • Page 93: Answering Calls

    Basic Call Features The valid values range from 0 to 10 (seconds) and the default value is “4”. Tap Save to accept the change. Hotline is configurable via web user interface at the path Features->General Information. Answering Calls When you receive an incoming call on your phone, you can choose to answer it in various ways. You can answer a call or multiple calls, or answer calls automatically.

  • Page 94: Answering Calls Automatically

    User Guide for the T48S Skype for Business Phone Answering Calls Automatically You can enable auto answer feature to automatically answer an incoming call using the speakerphone. To configure auto answer via phone user interface: Tap More->Features->Auto Answer. Turn on Auto Answer. icon appears on the touch screen.

  • Page 95: Ending Calls

    Basic Call Features Turn on Play Tone. To use the call waiting: When the phone receives an incoming call during a call. The phone touch screen is displayed as below: Tap Answer. The original call is placed on hold, and the incoming call becomes active. Call waiting is configurable via web user interface at the path Features->General Information->Call Waiting.

  • Page 96: Call Mute

    User Guide for the T48S Skype for Business Phone Call Mute You can mute the microphone during an active call, and then the other party cannot hear you. To mute a call, do one of the following: Tap the mute touch key on the phone. Tap Mute when in a call.
  • Page 97 Basic Call Features The touch screen indicates that the call is on hold. The phone will beep softly every 30 seconds to remind you that you still have a call on hold. To resume a held call: Tap Resume. Multiple Calls on Hold: If multiple calls are placed on hold, slide left or right to select the desired call and then tap Resume to retrieve it.

  • Page 98: Music On Hold

    User Guide for the T48S Skype for Business Phone Music on Hold Music on Hold (MoH) is the business practice of playing recorded music to fill the silence that would be heard by the party who has been placed on hold. When a call is placed on hold, the Skype for Business phone will play a music to the held party.

  • Page 99: Static Forwarding

    Basic Call Features Static Forwarding Static Forwarding on CP960 Skype for Business phone CP960 Skype for Business phone supports the following static forwarding ways: Forward Calls to a Contact: Incoming calls are forwarded to the preset number or  contact.
  • Page 100 User Guide for the T48S Skype for Business Phone To disable call forward: Tap More->Features->Call Forward. Turn off Call Forward. Tap Save to accept the change. Configuring the Delay Time for Rejecting Incoming Calls You can configure the delay time for rejecting incoming calls. That is, incoming calls are rejected if it is not answered after designated delay time.
  • Page 101 Basic Call Features Voicemail: Incoming calls are forwarded to voicemail.  New Number or Contact: Incoming calls are forwarded to the preset number or  contact. My Delegates: If you have delegates assigned to your line, you can forward all ...
  • Page 102 User Guide for the T48S Skype for Business Phone Select the desired forwarding type from the pull down-list of Forwarding my calls to. Depending on your selection: If you select Voicemail: Incoming calls are forwarded directly to the voicemail. If you select New Number or Contact: Select the contact or enter the phone number you want to forward calls to.
  • Page 103 Basic Call Features Add the delegates you want to forward calls to when you receive an incoming call. The phone of the delegates will ring after the time specified by you. Configuring Simultaneously Ring on Skype for Business Client To ring other phones simultaneously when your phone is ringing: In Skype for Business client, click and then click Call Forwarding Settings.
  • Page 104 User Guide for the T48S Skype for Business Phone If you select New Number: Enter the phone number from the pop-up window, and then click OK to accept the change. The number will ring simultaneously when you receive an incoming call. If you select My Delegates: Add the delegates you want to ring simultaneously when you receive an incoming call.

  • Page 105: Dynamic Forwarding

    Basic Call Features For more information on how to assign a distinct ringtone to Team-Call group, refer to Team-Call Ringtone on page 93. If one member answers the call, other phones will stop ringing. To disable the call forwarding: In Skype for Business client, click and then select Turn Off Call Forwarding.

  • Page 106: Team-Call Group

    User Guide for the T48S Skype for Business Phone To forward an incoming call to another party: When the phone is ringing, tap Forward. Do one of the following: – Enter a number and then tap – Tap a desired contact directly from the search result list, favorites screen, history screen or contacts screen.

  • Page 107: Team-Call Ringtone

    After a call agent accepts the call, other agents’ phones stop ringing. For example, you have been selected by your system administrator to be a call agent for a response group named “YEALINK”. When a user named “yl30” calls your response group, your...

  • Page 108: Response Group Ringtone

    User Guide for the T48S Skype for Business Phone phone is shown as below: Note Response group can be configured via by Skype for Business Server only. Contact your system administrator for more information. Response Group Ringtone Response group ringtone feature allows the phone to play a distinct ringtone when receiving a response group calls.

  • Page 109: Inbound Private Line

    Basic Call Features other agents’ phones stop ringing. Note Call queue can be configured on Server only. Contact your system administrator for more information. Inbound Private Line If you sign into the phone using On-Premises account, you can use inbound private line feature.

  • Page 110: Private Line Tones

    User Guide for the T48S Skype for Business Phone When receiving a private call, the touch screen of the phone will prompt “Call for private line”: Note Private lines can be configured on the Skype for Business server only. Contact your administrator for more information.

  • Page 111: Blind Transfer

    Basic Call Features Blind Transfer To perform a blind transfer during a call: Tap More->Blind Tran during a call. Do one of the following: Enter a number and then tap – Tap a desired contact directly from the search result list, favorites screen, history screen or contacts screen.

  • Page 112: Consultative Transfer

    User Guide for the T48S Skype for Business Phone Consultative Transfer To perform a consultative transfer: Tap More->Transfer during a call. Do one of the following: Enter a number and then tap Tap a desired contact directly from the search result list, favorites screen, history screen or contacts screen.
  • Page 113 Basic Call Features Initiating a Conference Call by Meet Now To initiate a Skype for Business conference call by meet now via phone user interface: Tap Meet Now. You will initiate a Skype for Business conference call directly. Tap Add. Enter the desired number, and then tap You can also tap a desired contact directly from the search result list, favorites screen, history screen or contacts screen.
  • Page 114 User Guide for the T48S Skype for Business Phone Merge all calls into a conference via phone user interface: During multiple calls, tap Merge calls. All calls are merged into a conference call. Note Multiple conferences cannot be merged into one conference call. Merging an Active Call and a Held Call into a Conference Call If you do not want to merge all calls into a conference call, and just want to merge two individual calls into a conference call, you can do the following:...
  • Page 115 Basic Call Features Merge an active call and a held call into a conference via phone user interface: During multiple calls, tap Add. Tap the contact that is held. The active call and the selected held call are merged into a conference.

  • Page 116: Viewing The Conference Information

    User Guide for the T48S Skype for Business Phone Initiating a Group Conference Call To initiate a group conference call via phone user interface: Tap Contacts. on the right of the desired Skype for Business group. The touch screen prompts “Are you sure you want to start a conference?”. Tap OK to dial all contacts in the group.

  • Page 117: Managing The Conference Participants

    Basic Call Features There are three roles in a conference: Organizer ( ): A user who creates a conference. Organizer can manage the  presenters and attendees. Presenter ( ): The participant who is invited to the conference will be a presenter by ...
  • Page 118 User Guide for the T48S Skype for Business Phone Muting and Unmuting All Conference Participants The organizer or presenters can mute or unmute other conference participants. If the organizer or presenters mute your audio, you must wait for the organizer or presenter to unmute your audio before you can speak in the conference again.
  • Page 119 Basic Call Features To mute the conference participants by organizer or presenters: Tap More->Participants. next to the participant to forbid the participant from speaking. A mute icon is displayed next to each person who is muted. To unmute the conference participants by organizer or presenters: next to each person who is muted.
  • Page 120 User Guide for the T48S Skype for Business Phone Locking or Unlocking the Conference The organizer and presenters can lock a conference call to prevent other people from joining the conference call without approval. When a conference is unlocked, anyone can join a conference call automatically with the conference dial-in number and conference ID.

  • Page 121: Calendar

    Other participants remain connected. Calendar Yealink Skype for Business phones integrates with the Microsoft Exchange calendar feature. If your phone is configured to connect to the Microsoft Exchange Server, and the Microsoft® Outlook® application is installed at your site, you can view Skype conference, appointment,...

  • Page 122: Setting Up An Appointment In Outlook

    User Guide for the T48S Skype for Business Phone your phone. Setting up an Appointment in Outlook Appointments are blocks of time you schedule for only yourself (as opposed to meetings, to which you invite others). An appointment has a specific start time and a specific end time (as opposed to an event, which occurs for one or more full 24-hour periods).

  • Page 123: Setting Up A Meeting In Outlook

    Basic Call Features (Optional) Click Private so that the detailed information of the appointment will not display on the phone. Click Save & Close. By default, a reminder appears 15 minutes before the appointment start time. Setting up a Meeting in Outlook You can send a meeting request to one or more people.

  • Page 124: Setting Up An Event In Outlook

    User Guide for the T48S Skype for Business Phone To show others your availability during this time, on the Appointment tab, click the Show As box and then click Free, Working Elsewhere, Tentative, Busy or Out of Office. (Optional) Click Private so that the detailed information of the meeting will not display on the phone.

  • Page 125: Setting Up A Skype Conference In Outlook

    Basic Call Features Click Home ->New Items->All Day Event. Enter a subject and location. Enter the content about the event. To show others your availability during this time, on the Appointment tab, click the Show As box and then click Free, Working Elsewhere, Tentative, Busy or Out of Office. (Optional) Click Private so that the detailed information of the event will not display on the phone.
  • Page 126 User Guide for the T48S Skype for Business Phone The Skype meeting request will automatically include call-in information (conference number and conference ID). You can choose to join the Skype meeting using your Skype for Business phone. To set up a Skype conference in outlook: Open Outlook and go to your calendar.

  • Page 127: Using The Calendar

    Basic Call Features Click Send. By default, a reminder appears 15 minutes before the Skype meeting start time. Skype If you change the conference content (e.g., location, subject, time) via outlook after you Note Skype have sent the invitation, the phone will update the conference content.
  • Page 128 User Guide for the T48S Skype for Business Phone If your system administrator configures the phone to display all schedules, the screen is shown as below: Name Description Your availability during this time shows as Free or Working Elsewhere on the Outlook software.
  • Page 129 Basic Call Features Name Description subject, start and end time and location. Shows the details of the selected schedule, including the subject, participants, organizer, start and end time, location Schedule View and content. to return to the idle screen. Navigating Month View Month view displays all the days in a month.
  • Page 130 User Guide for the T48S Skype for Business Phone It shows all schedules of today. to return to the idle screen. Navigating Schedule View Schedule view displays the details of a selected schedule. You can view the schedules’ subject, participants, organizer, start and end time, location and content. To view schedules via phone user interface: Tap Calendar.
  • Page 131 Basic Call Features Tracking the Calendar When an organizer schedules a Skype meeting via the Outlook software, the attendees can respond to the meeting request via Outlook software. Attendees can send one of the following responses to the organizer: Do not reply the invitation (show as None on the organizer’s phone). ...
  • Page 132 User Guide for the T48S Skype for Business Phone Enter the interval in the Reminder Interval field. The interval is 5 minutes by default, it ranges from 1 to 15 minutes. Tap Save to accept the change. Reminder is configurable via web user interface at the path Settings-> Calendar. Working with Schedule Reminders If you enable calendar reminder feature, when you have a schedule, a reminder pop-up is displayed 15 minutes before it starts.
  • Page 133 Basic Call Features When the phone is unlocked, the reminder shows subject, location, start time, end time and the rest time: Tap Snooze to temporarily remove the reminder from the screen, until the next schedule  reminder. The reminder will appear every 5 minutes by default and also appear 1 minute before the schedule starts.
  • Page 134 User Guide for the T48S Skype for Business Phone Joining a Skype Conference from a Conference Reminder If you enable the calendar reminder feature, you can join the Skype conferences from calendar reminder. To join a Skype conference from a conference reminder: Tap Join.
  • Page 135 Basic Call Features Joining a Skype Conference from Schedule View To join a Skype conference from Schedule View: Tap a desired Skype conference in the day view to view specific information. Tap Join to join the Skype conference. Joining a Skype Conference by Dialing the Conference Dial-in Number If you schedule a Skype conference call via Microsoft Outlook Conferencing (Plug-In), dial-in number and Conference ID will be sent to invitees in an email.

  • Page 136: Parking And Retrieving Calls On The Skype For Business Server

    User Guide for the T48S Skype for Business Phone You can view the conference dial-in number or Conference ID. You can also view the dial-in number and Conference ID during a conference call. For more information, refer to Viewing the Conference Information on page 102.

  • Page 137: Parking Skype For Business Calls

    Basic Call Features Parking Skype for Business Calls To use call park: During a call, tap More->Park. The call is placed in the call orbit and given a retrieval number. Retrieving Parked Skype for Business Calls Retrieve Parked Skype for Business Calls on the Same Phone: Tap Retrieve Park.

  • Page 138: Group Call Pickup

    User Guide for the T48S Skype for Business Phone When someone retrieves the parked call, a notification showing that the call was picked up and by whom is shown on the phone of the person who parked the call. If no one retrieves a parked call within a set time limit, the call is returned to the person who parked the call.

  • Page 139: Boss-Admin

    Basic Call Features group receives an incoming call. The call is answered on your phone. Boss-Admin When your phone is registered with Skype for Business Server, you can use the Boss-Admin feature to manage shared lines. The Boss-Admin feature enables a "boss" phone and delegates’ phones to ring simultaneously when a user calls the boss.
  • Page 140 User Guide for the T48S Skype for Business Phone assign yourself as a delegate. As a delegate, you can be assigned to multiple bosses’ lines. To assign delegates using Skype for Business client: Open Skype for Business client. Sign into Skype for Business client as the person who wants to assign a delegate. Click the button, and then click Call Forwarding Settings.
  • Page 141 Basic Call Features Click the Ring your delegates after this many seconds pull-down list to determine when your delegates' phones ring. Click OK. Click OK in the Delegates dialog box. 10. Click OK in the Options dialog box. To remove a delegate from Skype for Business client: Open Skype for Business client.

  • Page 142: Viewing The Delegates Group

    User Guide for the T48S Skype for Business Phone Check the checkbox of the delegate you want to remove. Click Remove. Click OK in the Delegates dialog box. Click OK in the Options dialog box. Viewing the Delegates Group Your delegates are automatically added to the Delegates group on your phone and in the Skype for Business client.

  • Page 143: Using The Boss-Admin Feature

    Basic Call Features Your boss(es) will be displayed. Using the Boss-Admin Feature Answering Incoming Calls When a user calls the boss, both boss’s and delegate’s phones will ring simultaneously. To answer an incoming call on a boss’s phone: Tap Answer. The delegate’s phone stops ringing and the touch screen of the delegate’s phone is shown below: To answer an incoming call on a delegate’s phone:...
  • Page 144 User Guide for the T48S Skype for Business Phone The boss’s phone stops ringing and the touch screen of the boss’s phone is shown below: Placing the Calls on Hold To place a call on hold on a boss’s phone: Tap More->Hold to place the call on hold.
  • Page 145 Basic Call Features To resume a call held by boss: Do one of the following: The boss taps Resume to resume the held call. The delegate taps the avatar of the caller on the Boss/Admin screen. The call will be resumed by the delegate, and the boss will drop the call automatically.
  • Page 146 User Guide for the T48S Skype for Business Phone To make a safe transfer to a boss’s phone: Tap More ->Safe Tran during a call. The call is placed on hold. When the boss answers the call, the call will be transferred to the boss successfully. When the boss is not available to answer the transferred call or rejects the transferred call, the delegate’s phone displays as “Transfer Failed”.
  • Page 147 Basic Call Features You can also tap a desired contact from the search result list, favorites screen, history screen or contacts screen. The delegate and third-party phones display a notification indicating that a delegate is calling on behalf of a boss. Initiating a Conference Call on Behalf of a Boss The delegate can initiate a conference call on behalf of a boss.
  • Page 148 User Guide for the T48S Skype for Business Phone To add a boss’s line to a conference call: Tap Answer to join an incoming conference call. Press More->Invite Boss to add the boss’s line to the conference. The LCD screen of the delegate’s phone is shown below: Tap OK.

  • Page 149: Voicemail

    If your phone is configured to enable voicemail feature and connect to the Microsoft Exchange Server, you can leave voicemails for someone else using the CP960 Skype for Business phone. You can also listen to voicemails that are stored in a voicemail. When receiving a new voicemail, the phone will play a warning tone.

  • Page 150: Managing The Voicemail

    User Guide for the T48S Skype for Business Phone Tap Voice Mail to leave a voicemail. Managing the Voicemail PIN Authentication When you sign into the phone using PIN Authentication method, you can follow the voice prompts to listen to voicemails. To listen to the voicemail when sign into the phone using PIN Authentication, do the following: When the phone prompts receiving a new voicemail, tap Voice Mail.
  • Page 151 Basic Call Features Follow the voice prompts to listen to your voicemails. Listening to the Voicemail To listen to the voicemail: Tap Voice Mail. to play the selected voicemail. You can also tap the avatar of the desired voicemail, and then tap...
  • Page 152 User Guide for the T48S Skype for Business Phone Calling a Contact from Voicemail To call a contact from voicemail: Tap Voice Mail. Tap the desired voicemail. Tap Call to call the contact from the pop-up dialog box. Marking the Voicemail as Read or Unread The following icons indicate the status of the voicemail: Unread voicemail ...
  • Page 153 Basic Call Features Tap Mark as Read from the pop-up dialog box. The voicemail icon will change from To mark the voicemail as unread: Tap Voice Mail. Tap the read voicemail. Tap Mark as UnRead from the pop-up dialog box. The voicemail icon will change from Deleting the Voicemail To delete the voicemail:...
  • Page 154 User Guide for the T48S Skype for Business Phone Tap Delete from the pop-up dialog box. The voicemail you selected will be deleted directly.

  • Page 155: Advanced Phone Features

    Advanced Phone Features Advanced Phone Features This chapter provides operating instructions for the advanced features of all phone. Topics include: E911  Audio Recording  Hot Desking  Common Area Phone  Branch Office Resiliency  Better Together over Ethernet ...
  • Page 156 User Guide for the T48S Skype for Business Phone Select desired value from the pull-down list of E911 Location Tip. If you select Enabled: When the location is not set, the touch screen will display a location tip. If you select Disabled: When the location is not set, the touch screen will not display a location tip.

  • Page 157: Adding The Location Information

    Advanced Phone Features When E911 location tip feature is enabled and the location of the phone is not set, the touch screen is shown as below after login: You can do one of the following: – Tap Ignore. When the parameter Location Required is set to Yes on the Skype for Business Server, the phone will return to the idle screen.

  • Page 158: Selecting The Location Mode

    10. Tap Save to accept the change. Location is configurable via web user interface at the path Settings->Location. Note CP960 Skype for Business phone has 24 country locations for you to choose. The country names are displayed in alphabetical order. Selecting the Location Mode...

  • Page 159: Viewing The Location Information

    Advanced Phone Features Tap the desired value from the pop-up dialog box. If you select Default. The phone’s default location will be the one configured on the Skype for Business Server. If you select Custom. The phone’s default location will be the one configured on the phone. Tap Save to accept the change.

  • Page 160: Audio Recording

    User Guide for the T48S Skype for Business Phone To place an emergency call when the phone is locked: The dialing screen displays all Emergency Dial String number. Tap the desired Emergency Dial String numbers. If call forward feature is configured in advance, the call forward feature will be disabled automatically after calling the emergency number.

  • Page 161: Recording Local Audios

    Tap More->Features->Audio Recorder. If you want to save the recorded audio to USB flash drive, tap USB. Tap Record to CP960 or Record to USB to start recording. During recording, you can do one of the following: to mark specific moments.

  • Page 162: Playing The Recorded Audios

    User Guide for the T48S Skype for Business Phone During recording, you can mark specific moments so that you can quickly find and listen to them later. Before recording any call, especially those involving PSTN, it is necessary to know about the rules Note and restrictions of any governing call-recording in the place you are in.

  • Page 163: Copying Recorded Audios To Usb Flash Drive

    Advanced Phone Features If you want to play the recorded audio saved in USB flash drive, tap USB. before the desired recorded audio to play the recorded audio. During the playing, you can do the following: to pause playing recorded audio. To continue the playing, tap Drag the slider to skip forward the playing or rewind the playing.

  • Page 164: Renaming The Recorded Audios

    User Guide for the T48S Skype for Business Phone Renaming the Recorded Audios To rename a recorded audio: Tap More->Features->Audio Recorder. If you want to rename the recorded audio saved in USB flash drive, tap USB. after the desired recorded audios, and then tap Rename. Enter the desired file name.

  • Page 165: Hot Desking

    Advanced Phone Features Check the capacity and remaining recordable time. Hot Desking Hot desking can be convenient for different employees or corporate executives to use the Skype for Business phone in the conference room to login to an individual account for online conferences.

  • Page 166: Signing In With The Hot Desking User

    User Guide for the T48S Skype for Business Phone Signing in with the Hot Desking User Once you enable the hot desking feature on a phone, you can sign out from the host user account and sign in with the hot desking user. The hot desking user has access to own profile and settings.

  • Page 167: Common Area Phone

    Advanced Phone Features One minute before the phone logs out of the guest profile automatically, the phone will prompt you to sign out immediately or continue using the phone for 5 minutes. After the phone is signed out from hot desking user, it will sign in automatically with the previously signed in host user account.

  • Page 168: Signing Into A Common Area Phone Account

    User Guide for the T48S Skype for Business Phone The touch screen prompts “Reboot to save the configuration?”. Tap OK to accept the change. This configuration will take effect after a reboot. Signing into a Common Area Phone Account You can use the following five sign-in methods to sign into a CAP. PIN Authentication ...
  • Page 169 Advanced Phone Features The touch screen will show the pairing code and URL. On your computer, enter the URL into your web browser. Enter your Online account (make sure it has permission to provision CAP accounts) and password. Click Sign in. (Optional) If you want to reduce the number of times you are asked to sign in, you can select Yes to stay signed in.
  • Page 170 User Guide for the T48S Skype for Business Phone Enter the pairing code generated on the phone (e.g.,4ut4ahj95) into the web browser. Click Provision. The phone will sign into this CAP account automatically. Note individual You can also sign into an phone using a CAP account via the PIN Authentication our system administrator for the CAP method.

  • Page 171: Signing Out Of A Common Area Phone

    Advanced Phone Features Signing Out of a Common Area Phone To sign out of a CAP account: Tap More->Advanced (default password: admin or the lock PIN)->CAP sign Out. Tap Sign Out. The current CAP account will sign out. Branch Office Resiliency If you sign into the phone using On-Premises account, you can use branch office resiliency feature.

  • Page 172: Better Together Over Ethernet

    Skype for Business client. You can also use BToE to sign into your phone using your Skype for Business credentials. In order to use BToE, you need to download and install the Yealink BToE Connector application first.

  • Page 173: Getting Started With Better Together Over Ethernet

     Installing the Yealink Better Together over Ethernet Connector The Yealink BToE Connector enables you to use BToE feature on your Skype for Business client and CP960 Skype for Business phone. You need to download, install, and launch the Yealink BToE Connector application before enabling BToE and pairing your phone with the Skype for Business client.
  • Page 174 Mark the radio box of the I accept the terms in the License Agreement field, and then click Next to continue. Click Browse to select an installation folder and click Install to begin the installation. By default, the Yealink BToE Connector application is installed in the directory C:\Program Files\Yealink\Yealink BToE Connector\.
  • Page 175 Advanced Phone Features Click Next to continue. Click Install. A dialog is displayed as below during installation: Click Yes.
  • Page 176 After the software has installed, a dialog is displayed as below: The checkbox of Launch Yealink BToE Connector is checked by default, as shown above. If the checkbox of Launch Yealink BToE Connector is not checked, you need to launch the Yealink BToE Connector manually.

  • Page 177: Pairing Your Phone With Your Computer

    To pair the Skype for Business client with your phone, you need to enter the IP address of your phone manually. Click Export Log(C) to export the log file of Yealink BToE Connector, and then save the  file to your local system.
  • Page 178 The default value is Auto. Tap Save to accept the change. Ensure that the Yealink BToE Connector application is running on your PC. To pair your phone with your Skype for Business client, do the following on your PC: Make sure that the Wired checkbox is not selected, and enter the IP address of your phone.

  • Page 179: Setting Your Phone As The Default Audio Playback For Your Computer

    To set the phone as the default audio playback for your computer: On your computer, click Start->Control Panel->Hardware and Sound->Sound. Click Yealink USB Audio Playback, and click Set Default. Click OK.

  • Page 180: Enabling Better Together Over Ethernet

    User Guide for the T48S Skype for Business Phone To use your phone as primary audio device: The PC Audio screen is displayed as following: You can do one of the following: Tap Hide to hide the PC Audio screen and return to the idle screen, the audio is still played.
  • Page 181 Advanced Phone Features There are two ways to active BToE: You can sign in the same user account on your Skype for Business client and your phone  manually. You can sign into the phone via PC.  Note For MAC system, you can pair your computer with your Skype for Business phone, but enabling BToE feature is not supported in the MAC system.

  • Page 182: Using Better Together Over Ethernet

    Select your phone as your primary device, as shown below. Note If Yealink SIP-CP960 Phone is not selected as audio device, you will not be able to use BToE feature (for example, calls made on the Skype for Business client will not be displayed on the phone).

  • Page 183: Disabling Btoe On Your Phone

    Advanced Phone Features Pausing BToE Calls Do one of the following: Tap More->Hold on your phone. Click to display the control panel, and then click in your Skype for Business client. The call is placed on hold on your phone and your Skype for Business client. Resuming BToE Calls Do one of the following: Tap Resume on your phone.

  • Page 184: Exiting Btoe On Your Computer

    User Guide for the T48S Skype for Business Phone Exiting BToE on Your Computer You can exit the Yealink BToE Connector at any time. When you exit the application, you can no longer use the BToE functions on your phone or computer.

  • Page 185: Connecting A Mobile Phone Using Bluetooth

    Connecting a Mobile Phone Using Bluetooth Connecting a Mobile Phone Using Bluetooth The CP960 Skype for Business phone supports Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 10 meters (32 feet). The best performance is in the 1 to 2 meters (3 to 6 feet) range.

  • Page 186: Pairing And Connecting The Bluetooth-Enabled Mobile Phone

    User Guide for the T48S Skype for Business Phone Pairing and Connecting the Bluetooth-Enabled Mobile Phone You can pair up to countless mobile phones with your Skype for Business phone; however, only one mobile phone can be connected at a time. Before you pair a mobile phone, check the Bluetooth mode on the mobile phone to make sure that the mobile phone is discoverable.

  • Page 187: Using Your Skype For Business Phone As Bluetooth Speaker

    Connecting a Mobile Phone Using Bluetooth Turn on Phone audio. Tap Save to accept the change. Using Your Skype for Business Phone as Bluetooth Speaker You can enable the media audio feature to use the Skype for Business phone as a Bluetooth speaker for music played on your mobile phone.

  • Page 188: Renaming The Paired Bluetooth Device

    User Guide for the T48S Skype for Business Phone Renaming the Paired Bluetooth Device To rename the paired Bluetooth device: Pair and connect the Bluetooth-Enabled mobile phone. after the connected mobile phone name. Enter the desired device name in the Rename field. Tap Save to accept the change.

  • Page 189: Editing Device Information

    Tap Edit My Device Information. Enter the desired name in the Device Name field. The default device name is “Yealink-CP960”. Tap Save to accept the change. You should make your Skype for Business phone discoverable first, and then the pre- configured Bluetooth device name will display in scanning list of other device.

  • Page 190: Unpairing The Mobile Phone

    User Guide for the T48S Skype for Business Phone Unpairing the Mobile Phone You can unpair your mobile phone with your Skype for Business phone. After you unpair the mobile phone, the mobile phone information disappears from the Paired devices list. To connect the mobile phone to your Skype for Business phone again, tap the desired mobile phone in the Available devices list.

  • Page 191: Connecting A Pc Using A Usb Cable

    Connecting a PC Using a USB Cable Connecting a PC Using a USB Cable You can connect a PC to your Skype for Business phone using a USB cable. As a result, your phone can act as a speaker for calls or media played on your PC. Topics include: Managing Calls of Skype for Business Client ...

  • Page 192: Managing Outgoing Calls

    User Guide for the T48S Skype for Business Phone You can do the following: Tap Answer to answer the call. Tap Silent to mute the ring tone. Tap Reject to reject the call. Managing Outgoing calls Your phone displays outgoing call when your Skype for Business client places a call. You can tap Cancel to cancel the call.

  • Page 193: Managing Active Calls

    Connecting a PC Using a USB Cable Managing Active calls Your phone displays active call when your Skype for Business client is during a call. You can do the following: Tap Mute to mute local microphone, the other party cannot hear your voice. Tap Hold to place the call on hold, and tap Resume to resume the held call.

  • Page 194: Removing The Pc

    User Guide for the T48S Skype for Business Phone Removing the PC To remove the PC, disconnect the USB cable from the Skype for Business phone.

  • Page 195: Using The Cpw90 Wireless Microphones

    Using the CPW90 Wireless Microphones CPW90 wireless microphones can work as the audio input devices of CP960 conference phone. For more information on how to register CPW90 to CP960 conference phone and how to use Yealink CPW90 Quick Start Guide CPW90, refer to This chapter provides basic information for the wireless expansion microphone CPW90.

  • Page 196: Cpw90 Working Frequency

    User Guide for the T48S Skype for Business Phone Tap Detail from the desired microphone block. CPW90 Working Frequency For reference, the Frequency/Channels of CPW90 used in each Region are tabulated below: RF Carrier Index (DECT tester Numbering) Freq (MHz) Taiwan Korea Brazil...
  • Page 197 Using the CPW90 Wireless Microphones RF Carrier Index (DECT tester Numbering) Freq (MHz) Taiwan Korea Brazil Japan 1905.984 1907.712 1909.440 1911.168 1912.896 1914.624 1916.352 1918.080 1919.808 1921.536 1923.264 1924.992 1926.720 1928.448 1787.616 1789.344 1791.072...
  • Page 198 User Guide for the T48S Skype for Business Phone...

  • Page 199: Using The Cpe90 Wired Expansion Microphones

    Muting or Unmuting the CPE90 If you connect the CPE90 wired expansion microphones to the CP960 conference phone to expand the audio range, you can tap...
  • Page 200 User Guide for the T48S Skype for Business Phone...

  • Page 201: Troubleshooting

    Troubleshooting Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your CP960 Skype for Business phone. If you require additional information or assistance with your new phone, contact your system administrator.
  • Page 202 User Guide for the T48S Skype for Business Phone Why can’t I sign into Skype for Business Server on the phone? Check your phone is properly connected to the switch or hub.  Validate your domain name and sign-in information are correct. ...
  • Page 203 Troubleshooting Select the desired value from the pull-down list of Play Hold Tone. Enter the desired time in the Play Hold Tone Delay field. Click Confirm to accept the change. How to export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem. To export a PCAP trace via web user interface: Click Settings->Configuration.
  • Page 204 User Guide for the T48S Skype for Business Phone instances, you may need to import configurations to your phone. To export the phone configurations via web user interface: Click Settings->Configuration. Click Export to open file download window, and then save the file to your local system. To import the phone configurations via web user interface: Click Settings->Configuration.
  • Page 205 Troubleshooting Click Export to open file download window, and then save the diagnostic file to your local system. A diagnostic file named allconfig.tgz is successfully exported to your local system. How to export call log? User can access call logs by downloading them to the local system for diagnosis purpose. To export the call log via web user interface: Click Settings->Configuration.
  • Page 206 User Guide for the T48S Skype for Business Phone Select User from the pull-down list of User Type. Enter the new user password in the New Password field and Confirm Password field. Click Confirm to accept the change. You can also contact your system administrator for help. Note If signing into the web user interface of the phone with the user credential, you need to enter the current user password in the Old Password field.
  • Page 207 5 minutes to complete. Please don't power off!”. Click OK to confirm upgrading. CP960 Skype for Business phone can be also upgraded from the Skype for Business Server. For more information on how to upgrade the CP960 Skype for Business phone from the Skype for...
  • Page 208 User Guide for the T48S Skype for Business Phone How to reset the phone? Generally, some common issues may occur while using the phone. Your system administrator may ask you to reset your phone to factory configurations after you have tried all troubleshooting suggestions but still do not solve the problem.
  • Page 209 Troubleshooting Tap OK. The phone begins resetting. After reset, the touch screen prompts “Initializing…”. The phone will be reset to factory sucessfully after startup. Note When the phone is idle, you can also long tap the left Mute key to reset the phone. Reset of the phone may take a few minutes.
  • Page 210 User Guide for the T48S Skype for Business Phone...

  • Page 211: Regulatory Notices

    Without prior written consent, no organization or individual is permitted to make  any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes.
  • Page 212 User Guide for the T48S Skype for Business Phone Please place no heavy objects on the device in case of damageand deformation  caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation. ...

  • Page 213: Appendix A - Time Zones

    Appendix A-Time Zones Appendix A - Time Zones Time Zone Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian -9:30 French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Belize, Canada-Manitoba(Winnipeg), Chile(Easter Islands), Mexico(Mexico City,Acapulco), United States-Central Time Peru, Bahamas(Nassau), Canada(Montreal,Ottawa,Quebec),...
  • Page 214 User Guide for the T48S Skype for Business Phone Time Zone Time Zone Name Australia(Brisbane), Australia(Hobart), Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) +10:30 Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) +11:30 Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) +12:45 New Zealand(Chatham Islands) Tonga(Nukualofa) +13:30 Chatham Islands Kiribati...

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