Yealink MeetingEye 800 User Manual
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Yealink MeetingEye 800 User Manual

Yealink MeetingEye 800 User Manual

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Full HD Video Conferencing System
User Guide
(Touch Panel)
VC210/VC200-E
MeetingEye 400
MeetingEye 600
MeetingEye 800
Version 53
July 2022
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Summary of Contents for Yealink MeetingEye 800

  • Page 1 Full HD Video Conferencing System User Guide (Touch Panel) VC210/VC200-E MeetingEye 400 MeetingEye 600 MeetingEye 800 Version 53 July 2022...

  • Page 2: Table Of Contents

    | Contents | ii Contents Before You Begin..................6 Related Documents..........................6 Glossary...............................7 Summary of Changes......................... 9 Changes for Release 53, Guide Version 53................9 Changes for Release 52, Guide Version 52................9 Changes for Release 50, Guide Version 50.10..............10 Conference Deployment Solution............11 Accessories Compatibility................
  • Page 3 | Contents | iii Allowing/Rejecting the Participant to Join the Conference............... 31 Switching Roles between Moderator and Guest................31 Switching between the Free Speak Mode and the Raise Hand Mode..........31 Applying for Speaking........................32 Managing the Speaking Application....................32 Muting/Unmuting All Participants...................... 32 Muting/Unmuting a Participant......................
  • Page 4 | Contents | iv Conference Control via WPP20..............53 Inviting Participants..........................54 Removing Participants........................54 Locking/Unlocking the Conference....................54 Allowing/Rejecting the Participant to Join the Conference............... 55 Switching Roles between Host and Guest..................55 Muting/Unmuting All Participants...................... 55 Muting/Unmuting a Participant......................55 Managing the Speaking Application....................56 Turning on/off the Participant Cameras....................
  • Page 5 | Contents | v Recording Server Videos......................67 Recording the meeting to Local and Cloud Simultaneously............. 68 Stopping Recording the meeting to Cloud and Local Simultaneously........68 Stopping the Cloud Recording Only..................68 Stopping the Local Recording Only..................69 Taking Screenshots........................... 69 Taking Screenshots When not in a Call.................69 Taking Screenshots When in a Call..................

  • Page 6: Before You Begin

    Please contact the administrator if you have any questions about the system. The VCS devices running in Cloud mode only supports Yealink Meeting Management Service Platform. The VCS devices running in Standard mode support the following platforms: •...

  • Page 7: Glossary

    Yealink Meeting Server. Cloud Version/ This version is mainly used for Yealink Meeting. Cloud Mode Standard Version/ This version is mainly used for Yealink Meeting Server. YMS Mode Zoom American video conferencing software. Pexip Norwegian video conferencing cloud platform software.
  • Page 8 | Before You Begin | 8 Glossary Description Mainstream It refers to the video signal of a camera connected to a video conferencing system. Auxiliary It refers to the second video source or data stream, that is, content sharing. You can use a device that can initiate sharing (such as WPP20 or VCH51) to connect to the video conferencing system for screen content sharing.

  • Page 9: Summary Of Changes

    | Before You Begin | 9 Glossary Description Video Compatibility • Good compatibility. • Poor compatibility. • It is compatible • It generally only with various video supports video systems with SIP or systems of the same H.323 protocol. brand (and the systems support the SVC protocol).

  • Page 10: Changes For Release 50, Guide Version 50.10

    | Before You Begin | 10 • Viewing the Messages during Video Conference • Switching Content Sharing Device • Conference Control via WPP20 • Enabling BYOD mode over a wired connection • Switching Provider • Troubleshooting Major updates have occurred to the following sections: •...

  • Page 11: Conference Deployment Solution

    Major updates have occurred to the following sections: • Running the Setup Wizard • Local Video Conference • Using the Yealink Meeting Management Service Platform • Using Yealink Meeting Server Conference Deployment Solution 1. This guide is applicable to the following models: VCS devices...
  • Page 12 Sound playback device: TV HDMI • Video device: Built-in camera of MeetingEye 600 • Video display: TV HDMI Large Meeting • VCS device: MeetingEye 800 • VCS device: MeetingEye600 Rooms (U-type) • Pickup device: Mixer/central wired • Pickup device: 10 VCM34 array...

  • Page 13: Accessories Compatibility

    | Accessories Compatibility | 13 Scenario Recommended solution Options Meeting room with • VCS device: MeetingEye800 • VCS device: VC880 stadium seating • Pickup device: Mixer to line input • Pickup device: VCM38 ceiling microphones • Sound playback device: Line output to audio •...
  • Page 14 | Accessories Compatibility | 14 Device Accessories Max Qty Note CP700/900 Nonsupport MSpeaker II Connected via VCH port Other WPP20 But only 1 screen shared at the same Accessories time WF50 For Miracast VCR11 Unlimited Old Type Remote Control VCR20 New Type Remote Control Dect USB Dongle One DD10 can connect four Dect...
  • Page 15 PoE switch CTP18 When connect more than one CTP18, you need to connect to an external PoE switch VCH50 VCH51 3. Compatibility of MeetingEye 800 with accessories Device Accessories Max Qty Note Video Device UVC86 Nonsupport...
  • Page 16 | Accessories Compatibility | 16 Device Accessories Max Qty Note CTP18 When connect more than one CTP18, you need to connect to an external PoE switch VCH50 VCH51 3. Compatibility of VC880 and accessories Device Accessories Max Qty Note Video Device VCC22 Connected via VCH port Third-party cameras...
  • Page 17 | Accessories Compatibility | 17 Device Accessories Max Qty Note Video Device Connected via VCH port VCC22（UVC84） Third-party cameras Connected via HDMI-In Port. It only supports 8 UVC84/VCC22 when connected a 3-rd party camera. Audio Device CPW90 It needs to connect a USB Dongle(DD10) to use CPW90-BT Connected via built-in Bluetooth...

  • Page 18: Getting Started

    | Getting Started | 18 Device Accessories Max Qty Note VCM38 Cascaded/Star topology connection via PoE Switch CP960 CP960 needs to be a VCS version CP700/900 It needs to connect to BT50 and USB to MSpeaker II Connected via 3.5 mm jack/VCH Port Other WPP20 But only 1 screen shared at the same...

  • Page 19: Waking Up Ctp20

    | Getting Started | 19 Waking up CTP20 If the CTP20 has been idle for a while, it will automatically go to the screen saver. You can touch the screen to wake it up at any time. Procedure Tap the screen. Introduction of the Whiteboard Toolbar The touch panel CTP20 can use the whiteboard collaboration after it is connected to the video conferencing system through the network cable.

  • Page 20: Introduction Of The Presentation Note Toolbar

    | Getting Started | 20 Number Description • Background: select the background color of the whiteboard canvas, and the background of the whiteboard is synchronized by default with the devices connected to the conferencing system. The laser pen: use it to indicate the content, the handwriting(red) drawn by the finger •...

  • Page 21: Familiarizing The Idle Screen Of Ctp20 Touch Panel

    | Getting Started | 21 Number Description The eraser: erase the note. Tap it twice to select Slide to clear my annotations or Slide to clear all annotations. New Presentation: select presentation connect way. Talking: return to the call or return to the home page. Stop sharing.

  • Page 22: Familiarizing The Icons On The Screen

    | Getting Started | 22 Number Name Description Specify the camera control mode. 1. Check the IP address. LAN: X.X.X.X: indicates the system has obtained an IP address. • Network disconnected: indicates the system does not connect to a • network cable, and you need check the network cable.
  • Page 23 | Getting Started | 23 Icon Description Wireless hotspot is enabled, and some devices are connected to the system (the number of the connected devices is displayed in the bottom-right corner) A SIP account is registered An H.323 account is registered YMS account is registered A PSTN account is registered Log into StarLeaf/Zoom/Pexip/BlueJeans/EasyMeet/Videxio platform...

  • Page 24: Setting The System To Sleep Or Shut Down

    Description Records the video and the audio to your system memory (only applicable to VC200) Records the video and the audio to your PC by Yealink Wireless Presentation Pod Records the video and the audio to the USB flash drive Dialed calls (H.323 account/SIP account/IP Call)

  • Page 25: Waking Up The System

    | Initiating Meet Now Conferences | 25 2. Tap Sleep. • Waking up the System Waking up the System Procedure Tap the CTP20 screen to wake up the VCS endpoint. Shutting down the System You can shut down the system immediately if you do not use the third-generation VCS device temporarily. About this task The difference between sleep mode and shutdown mode: •...

  • Page 26: Joining Scheduled Conferences

    | Joining Conferences | 26 • Joining the Conference (for Participants using SIP/H.323 accounts) Joining Scheduled Conferences After registering a YMS account on VCS devices, the conference you reserve on the server will be pushed to the VCS device synchronously. You can join the scheduled conference in advance. •...

  • Page 27: Calling Into Virtual Meeting Room

    Calling into Virtual Meeting Room The VMR is created by the YMS enterprise administrator on the Yealink Meeting Service platform, which allows users to call into the VMR to initiate video conferences at any time.

  • Page 28: Viewing Scheduled Conferences

    | Viewing Scheduled Conferences | 28 You can also join the conference by: • If the conference requires no password: • You can tap > Phone and dial server domain name/server IP address to join the voice prompt lobby. After joining the voice prompt lobby, you can tap >...
  • Page 29 | Conference Control | 29 • Guest: The guest is the participants except for moderators and cannot control the conference. The participants are divided into the organizer, moderator and guest. In a YMS conference, the organizer is the moderator by default. Their permissions are described as below: Organizer/Moderator Guest...

  • Page 30: Inviting Participants

    | Conference Control | 30 • Locking/Unlocking the Conference • Allowing/Rejecting the Participant to Join the Conference • Switching Roles between Moderator and Guest • Switching between the Free Speak Mode and the Raise Hand Mode • Applying for Speaking •...

  • Page 31: Locking/Unlocking The Conference

    | Conference Control | 31 Locking/Unlocking the Conference The moderator can lock/unlock the conference by enabling/disabling waiting room. After the conference is locked, except for the host, everyone in the selected enterprise and invited participants, the rest of the participants who call into the conference will enter the waiting room. After the conference is unlocked, the participants in the waiting room will go to the conference directly.

  • Page 32: Applying For Speaking

    | Conference Control | 32 2. Tap Free Speak and select Raise hand to switch to the raise hand mode. After switching to the raise hand mode, participants can speak only after the moderator allows their speaking application. Related tasks Spotlight Video/ Cancel the Spotlight Video Applying for Speaking Applying for Speaking...

  • Page 33: Turning On/Off The Participant Cameras

    | Conference Control | 33 beside the desired participant. The icon becomes to . The participant is muted and other participants cannot hear his voice. beside the participant that you want to unmute. The icon becomes to . The participant is unmuted and other participants can hear his voice. Turning on/off the Participant Cameras The moderator can enable or disable the participant camera to control whether other participants can see the video of the participant.

  • Page 34: Changing The Avc Meeting Layout

    | Conference Control | 34 Type Effect SVC mode • If the meeting layout is Speaker View: the spotlight video is displayed in large video image. • If the meeting layout is Gallery View: the spotlight video is displayed in large video image and the meeting layout is changed into Speaker View.

  • Page 35: Changing The Svc Meeting Layout Of Conferences

    | Conference Control | 35 Changing the SVC Meeting Layout of Conferences In the SVC conference, the layout consists of local camera screen, the remote camera screen, and the content sharing screen. The SVC layout has only the conference layout, and all participants can only change their own conference layout, and do not support changing the conference layout of other members.

  • Page 36: Viewing The Messages During Video Conference

    | Conference Control | 36 Viewing the Messages during Video Conference You can view the messages sent by participants. Procedure 1. On the Conference Control page, tap Pin Video. 2. You can view the messages sent by participants in All. •...

  • Page 37: Ending The Conference

    | Conference Control | 37 Ending the Conference Only the moderator can end the conference, and after the conference is ended, all conference participants leave the conference. Procedure Tap End and select End conference. Local Screen Layout The local screen layout is only effective for the participants themselves. In this conference, the participant can only change his conference layout.

  • Page 38: Dual Screen Layout

    | Conference Control | 38 Dual Screen Layout The following introduces the default layout when you connect two monitors to MeetingEye600. Two-Way Video Call Two-Way Video Call with a Presentation Three Screen Layout The following introduces the default layout when you connect three monitors to MeetingEye800. Two-Way Video Call Two-Way Video Call with a Presentation...

  • Page 39: Changing The Local Screen Layout Of Avc Meeting

    | Content Sharing | 39 Changing the Local Screen Layout of AVC Meeting Procedure 1. On the Conference screen, tap Switch layout in the middle of the screen. If you connect two monitors to the VCS endpoint, you can switch the layout at the bottom of the corresponding screen.

  • Page 40: Sharing Content With Vch51 Video Conferencing Hub

    In a meeting room, you can connect WPP20 to your PC for content sharing. Note: If you cannot present after connecting WPP20 to the PC, refer to Yealink WPP20 Wireless Presentation Pod Quick Start Guide to pair the system and WPP20.

  • Page 41: Switching The Shared Content Via Wpp20

    1. Do one of the following: • On the WPP20, press the presentation button to share the full screen of the PC. On the Yealink Wireless Presentation Pod software, click More Sharing, select the file you want to • share, and then click Share.

  • Page 42: Sharing Content Via Apple Device

    | Content Sharing | 42 Sharing Content via Apple Device Before using the Apple device for content sharing, make sure the Airplay feature is enabled and the Apple device is connected to the wireless AP of the system. Procedure 1. On your Apple device, tap Settings > General > Airplay. 2.

  • Page 43: Sharing Content By Miracast Presentation

    | Content Sharing | 43 Sharing Content by Miracast Presentation The VCS endpoint allows you to use Win10 to share content via Miracast Presentation. Before you begin Before using Miracast wireless projecting, make sure that your device supports Miracast Presentation and you have connected WF50 to the USB port on the VCS endpoint.

  • Page 44: Switching Content Sharing Device

    | Content Sharing | 44 2. Go to Share on the Idle screen to view the device name of Miracast Presentation. 3. On your computer, press Win+K to search the Miracast name of your VCS endpoint, and connect your endpoint to the computer. If you enable the authentication of Miracast PIN code, enter the PIN code displayed in the top-right corner of the endpoint, and connect the endpoint to the computer.
  • Page 45 | Content Sharing | 45 • Whiteboard, Wired Presentation and AirPlay (or Wireless Presentation Pod and Miracast Presentation). • Switching the connection between Whiteboard and Wired Presentation.

  • Page 46: Using The Whiteboard Feature

    | Using the Whiteboard Feature | 46 • Switching the connection between Whiteboard and Wireless Presentation Pod (or AirPlay and Miracast Presentation). Procedure 1. In idle screen, tap Share. 2. Tap Presentation Method to select other presentation connecting way. 3. Connect the device to the Video Conferencing System according to methods. 4.

  • Page 47: Initiating The Whiteboard

    | Using the Whiteboard Feature | 47 • In YMS conferences of training mode, the participant not set as the lecturer cannot initiate the whiteboard. For the YMS conferences, if the organizer controls the video conference via the web page and allows the visitor to sharing content, the visitor can initiate the whiteboard.

  • Page 48: Setting/Canceling As The Whiteboard Collaboration Speaker

    | Using the Whiteboard Feature | 48 Setting/Canceling as the Whiteboard Collaboration Speaker If you want other participants to see the same canvas area as yours when you are speaking during a conference or a call, you can set yourself as the speaker, and others will automatically become followers of your view.

  • Page 49: Using Wpp20 Wireless Presentation Pod

    Note: Contact your system administrator to check whether the whiteboard feature is available. Note: If you use the WPP20 on your Mac device and after starting the Yealink Wireless Presentation Pod software, the system will prompt Yealink WPP20 wants to make changes. After entering the device password, it can be used normally.

  • Page 50: Introduction Of Wpp20 Note Toolbar

    | Using WPP20 Wireless Presentation Pod | 50 Introduction of WPP20 Note Toolbar The interface introduction of the WPP20 note toolbar is below:...

  • Page 51: Receiving Shared Whiteboard Or Content

    WPP20 to obtain the collaboration data, click Verification > Acquiring code on the Yealink Wireless Presentation Pod software. Enter the four-digit authentication code in the security check box. The authentication code is displayed in the upper right corner of the display device connected to the VCS codec.

  • Page 52: Initiating Whiteboard Sharing On Wpp20

    (configured by the administrator). If timeout, the accessory needs to be re-authenticated. Procedure 1. On the Yealink Wireless Presentation Pod software, click More Sharing. 2. Select Whiteboard and click Share. Note: If the administrator has set that an authentication is required before the WPP20 collaboration, you need to enter the four-digit authentication code in the security check box before sharing the whiteboard.

  • Page 53: Importing An Existing Whiteboard During A Call Via Wpp20

    | Conference Control via WPP20 | 53 Importing an Existing Whiteboard during a Call via WPP20 If you have made notes on the local whiteboard before having a call, you can import the whiteboard for discussion during the call. Procedure >...

  • Page 54: Inviting Participants

    | Conference Control via WPP20 | 54 • Inviting Participants • Removing Participants • Locking/Unlocking the Conference • Allowing/Rejecting the Participant to Join the Conference • Switching Roles between Host and Guest • Muting/Unmuting All Participants • Muting/Unmuting a Participant •...

  • Page 55: Allowing/Rejecting The Participant To Join The Conference

    | Conference Control via WPP20 | 55 3. If you need to unlock the conference, tap Unlock. Allowing/Rejecting the Participant to Join the Conference If the conference is locked by the moderator, the people who call into the conference will go to the waiting room, and the moderator can allow them to join the conference or not.

  • Page 56: Managing The Speaking Application

    | Conference Control via WPP20 | 56 beside the participant that you want to unmute. The icon becomes to . The participant is unmuted and other participants can hear his voice. Managing the Speaking Application If you are the moderator in a conference, you can allow or reject the speaking application of the participant. Procedure 1.

  • Page 57: Start Recording

    | Calling | 57 Start Recording The host can use WPP20 to record the meeting video. Procedure 1. On the Conference Control of WPP20, tap Record. 2. Select the file location for recording on PC. 3. You need to tap Confirm or Cancel on the Video Conferencing System to approve or refuse to record. Do not Disturb Procedure In the Conference Control of WPP20, tap...

  • Page 58: Placing A Call By Entering A Number

    | Calling | 58 • Ending Calls • Switching Platform Quickly Placing a Call by Entering a Number You can place a call by using the web user interface, the remote control, CTP18/CTP20. About this task You can place a call to following account types: •...

  • Page 59: Placing Calls From Call History

    | Calling | 59 Placing Calls from Call History You can place a call from the call history. The call history includes missed calls, placed calls and received calls. Procedure 1. You can select one of the following: • Go to History. •...

  • Page 60: Answering Multiple Calls Automatically

    | Calling | 60 Answering Multiple Calls Automatically You can specify whether to answer a call automatically when the system is already in a call. About this task Note: Auto answer multiway feature may create security issues. For example, an unexpected caller could interrupt an ongoing meeting.

  • Page 61: Rejecting Incoming Calls

    | Configuring Camera Settings | 61 Rejecting Incoming Calls Procedure Tap Reject. Ending Calls Procedure Tap Hang Up. Switching Platform Quickly If the account logged in the system is not the desired one, you can quickly switch to the corresponding account.

  • Page 62: Controlling Local Cameras

    | Configuring Camera Settings | 62 Controlling Local Cameras If you do not enable the tracking mode feature, you can pan, tilt, or zoom the camera when in a call or on the idle screen. About this task If you do, the camera is adjusted automatically and you cannot control it. For VC200-E, you can only manually control the camera since it does not supports the tracking mode feature.

  • Page 63: Allowing The Remote System To Control Your Camera

    Storing a Camera Preset You can store up to 10 camera presets for VC200-E, MeetingEye 400, and MeetingEye 600. But the VC200, VC800, VC880, PVT980, and MeetingEye 800 can be stored up to 99 camera presets. Before you begin Make sure the camera is in manual control mode.

  • Page 64: Adjusting The Local Camera To A Preset

    | Configuring Camera Settings | 64 Adjusting the Local Camera to a Preset Before you begin Make sure the camera is in manual control mode. Procedure 1. Tap in the bottom-right corner. 2. Select the desired camera preset from the Preset Location field in the left side to adjust the local camera to the preset position.

  • Page 65: Camera Preset In Byod Mode

    Enabling BYOD mode over a wired connection In BYOD mode, you need to connect VCH51 to your PC with HDMI cable. For more information the connection between the system and VCH51, refer to Yealink VCH51 Quick Start Guide. About this task The video conferencing system in tracking mode cannot use the camera preset feature, please turn off the tracking mode.

  • Page 66: Recording Videos And Taking Screenshots

    We provide local recording and server recording. For local recording, the video definition you can select is 720P; for server recording, the video definition you can select is 1080P. For more important conferences, we recommend that you use the server recording. About this task MeetingEye 800 does not support local recording, only supports server recording.

  • Page 67: Recording Local Videos

    Recording Local Videos • Recording Server Videos Recording Local Videos This feature is not applicable to MeetingEye 800. Procedure 1. Insert the USB flash drive to the VCS device. > Recording. If your system administrator enables the server recording permission for your YMS account, select Local recording.

  • Page 68: Recording The Meeting To Local And Cloud Simultaneously

    | Recording Videos and Taking Screenshots | 68 Recording the meeting to Local and Cloud Simultaneously You may fail to record the meeting for various reasons in the meeting. Therefore, you can enable this feature to backup the meeting. About this task •...

  • Page 69: Stopping The Local Recording Only

    | Recording Videos and Taking Screenshots | 69 If you want to restart the cloud recording, you can tap > Now Recording > Server Recording. Stopping the Local Recording Only You can stop the local recording separately after enabling the local and cloud recording simultaneously. About this task •...

  • Page 70: Configuring The Audio Settings

    | Configuring the Audio Settings | 70 Configuring the Audio Settings • Adjusting the Volume • Configuring Key Tone • Enabling Silent Mode • Muting the Microphone Adjusting the Volume About this task You can adjust the following volume: Ringer volume: adjust the ringer volume when the phone is idle or ringing. •...

  • Page 71: Muting The Microphone

    4. You can select Yealink Meeting Server or Yealink VC Cloud. If it is currently the Yealink VC Cloud system, you can switch to a the Yealink Meeting Server. If it is the Yealink Meeting Server system, you can switch to the Yealink VC Cloud system.

  • Page 72: Resetting The Current System

    • Resetting the current system: it only resets the current system (e.g. YMS system) you are using to the factory settings but does not affect the current configuration of the other system (e.g. Yealink Meeting). Procedure In the idle screen, tap 2.

  • Page 73: Troubleshooting

    | Troubleshooting | 73 Troubleshooting When your system is unable to operate properly, you need to troubleshoot issues. Make sure that the system is not physically damaged when experiencing a problem, or make sure that whether cables are loose and the connections are correct or not. All these are common issues. •...
  • Page 74 | Troubleshooting | 74 Symptom Reason Solution Your system cannot receive Check whether your account is calls when the far site dials your registered. account. DND (Do Not Disturb) mode is Disable DND. enabled. You fail to call far site. The far site enables DND (Do Not Contact the far site to disable Disturb) mode.

  • Page 75: Audio Issues

    | Troubleshooting | 75 Symptom Reason Solution Contact the far site. Your monitor prompts: Call Fail Remote endpoint refused call. Far site rejects your H.323 call • Far site rejects your H.323 call. • Far site does not answer your H.323 call.

  • Page 76: Video Issues

    | Troubleshooting | 76 Symptom Reason Solution Your microphone is muted Unmute the microphone. The volume of the far site is set to Contact the far site to adjust the volume. You may experience poor voice The users sit too far from or near Adjust the distance.

  • Page 77: Placing A Test Call

    When you finish installing and deploying the video conferencing system, you can call the Yealink Demo site (117.28.251.50 or 117.28.234.45) to test your setup. If you fail to establish a call with Yealink Demo site, contact your network administrator to check whether or not the intranet works.

  • Page 78: Diagnosing The Network

    | Troubleshooting | 78 Diagnosing the Network The wrong network settings may result in inaccessibility of your system and poor network performance. You can use the ping or trace route to troubleshoot network connectivity problems. • Checking the Network Using “Ping” Method •...
  • Page 79 | Troubleshooting | 79 Parameter Description • Uptime Collaboration Touch Panel (it is not applicable to VP59) • System Model • Firmware Version • Hardware Version Mainframe Network Network • Network type • Internet Port/IP Mode IPv4 • Internet Port Type •...

  • Page 80: Viewing System Status

    | Troubleshooting | 80 Viewing System Status Procedure > Settings > System Status. 2. Select the desired list to view the status. Viewing Call Statistics About this task If voice quality is poor during a call, you can view call statistics to find out the reason. The call statistics includes: •...

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