Using VCM34.................................................................................................................................. 256
Using VCM38.................................................................................................................................. 256
System Maintenance............................................................................... 256
Rebooting the System..................................................................................................................... 257
Resetting the System...................................................................................................................... 258
Exporting Log Files......................................................................................................................... 259
Capturing Packets........................................................................................................................... 263
System Firmware.............................................................................................................................266
Checking for Updates........................................................................................................... 268
Viewing the Device Type................................................................................................................. 270
Troubleshooting....................................................................................... 270
General Issues................................................................................................................................ 270
Call Issues....................................................................................................................................... 271
Audio Issues.................................................................................................................................... 273
Video Issues.................................................................................................................................... 274
Placing a Test Call.......................................................................................................................... 275
System Diagnostics......................................................................................................................... 275
Diagnosing the Audio........................................................................................................... 276
Diagnosing the Camera........................................................................................................276
Diagnosing the Network....................................................................................................... 276
System Status................................................................................................................................. 277
System Status List................................................................................................................277
Viewing System Status.........................................................................................................280
Viewing Call Statistics..................................................................................................................... 280
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