Appendix A Technical Information; Troubleshooting - Teldat M8-Smart Installation Manual

Teldat S.A.

Appendix A Technical Information

A.1 Troubleshooting
The following table can help you solve problems when installing the device. If you cannot resolve the issue, please
contact your dealer for more information.
Symptom
None of the LEDs lights up on
the router.
You have forgotten the router's
access password.
The LAN switch LED never
lights up in green.
The Eth WAN LED never lights
up in green.
The Wi-Fi LED never lights up in
green.
The Cell LED never lights up.
None RSSI LED lights up.
None SIM LED lights up.
The GPS LED never lights up in
green.
The Cloud LED never lights up
in green.
M8-Smart
Solution
Check the power supply to the router (power source, ON/OFF switch, main power
outlet).
Ignore the configuration through the RST button (as explained in the relevant sec-
tion).
Check the Ethernet cable and the connection to the network.
Check the Ethernet cable and the connection to the network.
Check the appropriate license is available for use.
Check the router configuration and that of the remote station(s).
Check the appropriate license is available for use.
If the device has a cellular interface, check the SIM installation, PIN setting and
network configuration: APN and Authentication parameters.
For further information, please see manual: "Teldat Dm781-I Cellular Interface " .
Check the antenna connection. Make sure the SMA connector is correctly
threaded and tightened.
Check the signal strength. Make sure that the device location has enough cover-
age.
If you use external antennas, change their position and check if RSSI is improved.
Check if there is service availability in your area.
For further information, please see manual: "Teldat Dm781-I Cellular Interface " .
Check that the SIM card is correctly inserted in the corresponding tray.
If the SIM is protected by a PIN, verify it has been properly configured.
For further information, please see manual: "Teldat Dm781-I Cellular Interface " .
Check the antenna connection. Make sure the SMA connector is correctly
threaded and tightened.
Check the antenna location, change their position and check if HDOP is improved.
Check if the SIM is properly installed.
For further information, please see manual: "Teldat Dm812-I GPS" .
Check if the server configuration has a valid management endpoint configured
(feature management platform).
Technical Information
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