Problems Outputting; Cannot Print At All, Cannot Print Correctly - Canon MultiPASS MP390 User Manual

Problems Outputting

Cannot Print At All, Cannot Print Correctly

When Copying, Printing From A Computer, Printing Faxes Or Printing Photographs
Cause
Ink has run low or out.
The print head is dirty.
The Alarm lamp is flashing.
The ink tanks are not installed
correctly.
The ink is not ejecting correctly, or
the print head is clogged.
The paper is too thick.
The paper stack exceeds the
capacity of the multi-purpose tray.
The paper is not loaded correctly. Check that the paper has been loaded correctly and that the paper
The paper is creased or curled.
The roller is dirty.
There is some foreign matter in the
multi-purpose tray.
The paper guide is pressed too
closely to the edge of the paper.
The paper thickness lever is not set
correctly.
Recommended paper is not used.
The paper type set from the
computer or operation panel of the
machine differs from the type of
paper loaded in the multi-purpose
tray.
128
Troubleshooting
Check whether the ink tanks are empty. Replace the ink tanks if
necessary.
Clean the print head. (See page 117)
If it is flashing, see "When The Alarm Lamp Flashes," on page 127.
Lift the scan unit until it locks into place, and open the inner cover,
then check that the ink tanks are securely inserted. Also, check that
the ink tanks are inserted in the correct slots. (See page 110)
Try a print head cleaning (see page 117), or print the nozzle check
pattern (see page 115).
Use 17 lb.–28 lb. (64 g/m
paper. (See page 21)
If the paper stack exceeds the paper limit mark, or exceeds the
capacity of the multi-purpose tray, reduce the amount of paper.
(See page 21)
guide is properly adjusted. (See page 27)
You cannot use paper that is creased. Uncurl the paper, then load it
into the multi-purpose tray.
Clean the roller. (See page 121)
Check and remove any foreign matter.
Remove the paper from the multi-purpose tray. Pinch the paper guide
and slide it to the left. Then restack the paper and insert it back into
the multi-purpose tray. Pinch the paper guide and adjust it to the left
side of the stack.
When the paper thickness lever is set incorrectly and you print or
copy documents with large quantities of ink such as documents with
a lot of details, the printout may curl or smudge. Move the paper
thickness lever to the correct position according to the paper type.
(See page 21)
Use recommended paper. (See page 21)
Set to the paper type loaded. (See page 30)
Action
2 –105 g/m 2 ) paper for non-Canon branded
Chapter 13