Canon MultiPASS MP390 User Manual page 126

Uninstallation of the MP Drivers takes too long (Windows XP).
Cause
Other applications, including
anti-virus software, are running in
the background.
Uninstallation was completed, but the [Canon] folder remains in the [Start] menu.
Cause
MP Drivers were uninstalled prior
to uninstalling the MP Toolbox.
The message <Version conflict> appears on your computer (Windows 98).
Cause
The computer has Photoshop
installed.
Cannot use the software after upgrading to Windows XP.
Cause
OS was upgraded to Windows XP
from Windows 98/Me/2000,
without uninstalling the software.
In [Device Manager], green mark [?] is displayed (Windows Me).
Cause
Because you are not using a
dedicated driver for the machine
but a standard driver for the
operating system of Windows Me,
the green mark [?] is displayed in
[Device Manager].
You installed the utility software, such as ArcSoft PhotoStudio or ScanSoft OmniPage
SE, on the Setup CD-ROM but they were not registered in the MP Toolbox.
Cause
You installed the applications with
the MP Toolbox open.
124
Troubleshooting
Close any open applications (including anti-virus software) before
uninstalling the software.
Go to the [Start] menu, open [Taskbar and Start Menu Properties]
and remove [Canon] from here.
If the message <Version conflict> or <Windows 98 file language
or...> appears during installation, click [Yes] or [No]. Whichever you
click, installation thereafter will continue trouble-free. Also, the
installed MP Drivers can be used without problem.
Uninstall the software and then reinstall it. (See page 72)
For the [Device Manager], it is common for the green mark [?] to
display in Windows Me. Continue to use the machine as is.
Click [Defaults] to register them. (See Software Guide, located on
your Setup CD-ROM)
Action
Action
Action
Action
Action
Action
Chapter 13