Return Procedures - Spectra nTier Verde Array Manual

Returns
R
ETURNS
Return Guidelines
Unless Spectra Logic Technical Support informs you otherwise, return the
defective component to Spectra Logic following the guidelines in this
section. If Spectra Logic Technical Support informs you that the component
does not need to be returned, dispose of it in a manner appropriate for
your company guidelines.

Return Procedures

After you complete the replacement procedure, return the defective
component using ALL of the packaging material shipped with the
replacement component (including any anti‐static bags or foam inserts).
Severe damage can occur if the component is not packaged correctly, and you may
Caution
be invoiced if it is received with damage due to improper or insufficient packaging.
Use the return label and instructions that were included with the
replacement component when preparing to ship the replacement part. If
you cannot locate these, contact Spectra Logic for another copy (see
Contacting Spectra Logic on page
it are used to associate the returned part with your account. To avoid being
invoiced for failure to return the part, do not ship the part back without the
RMA return label.
October 2013
2). The return label and RMA printed on
Boot Drive Replacement—Spectra nTier Verde Array
Return Guidelines
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