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Ultium Motion Hardware User Manual
10 Support, Service, & Repair
10.1 Submitting Technical Support Requests
A Support Request can be submitted using the online form available at this link:
https://www.noraxon.com/support-request/
Provide all information requested by the form including a detailed description of the problem being
experienced and your telephone number or e-mail address.
10.2 Returning Equipment
Be sure to obtain an RMA Number (return material authorization) before returning any equipment.
Completing the online service request form will assign an RMA Number. Otherwise contact Noraxon
USA.
https://www.noraxon.com/rma-request/
Send the equipment postage prepaid and insured to the address below. Include the RMA Number on
the shipment label. Mark the package "Goods to be repaired – Made in USA" to avoid unnecessary
customs charges. (Beware listing a Customs or Insurance value of $5,000.00 USD or more will result in
a delay at United States Customs.)
Noraxon USA
15770 N. Greenway-Hayden Loop
Suite 100
Scottsdale, AZ
85260, USA
If you are shipping from outside the USA please use UPS, FedEx, DHL, or EMS (US Postal Service) and
not a freight-forwarder. Using a freight-forwarder incurs additional brokerage fees. If a package is
shipped to Noraxon via a carrier other than the ones listed above, it may be refused.
11 Taking Product Out of Operation
11.1 Disposal of Equipment & Batteries
The Ultium Motion Sensors contain Li-Polymer batteries, which may be hazardous if disposed of
incorrectly. Please check with the governing authorities in your location before disposing of the Ultium
Receiver and its contents.
(Rev B)
43
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