Troubleshooting - Lightspeed Redcat User Manual

Troubleshooting

PROBLEM: Low battery indication: Most problems are directly related to low
battery power. Please run through the "Battery Check" items first. For remaining
troubleshooting, use known good, fully-charged batteries.
SOLUTION: Battery Check
• Confirm batteries are charged each night. A solid red light on the battery status
light indicates a low battery.
• Confirm proper batteries are used: Flexmike and Sharemike require the
Lightspeed #L3.7V rechargeable battery pack.
• Make sure the microphones obtain a full charge. A full charge takes 5-6 hours.
• When charging the transmitter, the red charging light is solid. The green light will
be solid when a full charge is reached.
PROBLEM: Microphone doesn't indicate a "Ready" signal (solid white light)
SOLUTION: Follow these steps to ensure the system is ready to use.
• Ensure the power button on the microphone is turned on. Once turned on, the
white light should begin blinking.
• Power the microphone off, then on again after a few seconds. Wait for up to
30 seconds for the white light to turn solid, indicating READY for operation.
PROBLEM: Low volume or feedback
SOLUTION: Follow these steps to eliminate low volume or feedback:
• If the volume is too high, feedback will occur. Adjust accordingly.
• Adjust the volume level on the Flexmike.
PROBLEM: No Sound From Amplifier.
SOLUTION: Follow these steps to produce sound from Redcat.
• Confirm that the blue POWER light located on the front panel of Redcat is on.
• Confirm the microphone is powered on and linked to Redcat. The mic 1 status
light will be green on Redcat indicating the microphone is linked.
• Confirm that microphone is not muted. A solid red light on the top of
microphone will indicate it is muted.
• Check volume level of Redcat. Make sure that the microphone volume level on
Redcat, Activate Station or the Media Connector if present, is not turned down
all the way. Slowly turn up the volume level while talking into the microphone.
• If using the optional L14V battery pack, make sure the battery pack is fully
charged. The power light on the front on Redcat should be solid blue.
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PROBLEM: Activate app shows message "Activate Station is out of range or has no
power"
SOLUTION:
• This indicates the Bluetooth signal between your device and the Activate Station
are having trouble communicating, usually due to range between the mobile
device and the Activate Station.
• Make sure your mobile device is within 50-100 feet of the Activate Station. Walk up
to the Activate and wait several seconds for the app to reconnect.
• If it does not automatically reconnect, try force quitting the app: for IOS, double
tap the Home button on your iOS device, then swipe up the Activate app to close
it. For Android, launch the Recent Applications menu, scroll to find the Activate
app, then swipe the app to the right to quit. Re-open the app and it should
connect automatically.
PROBLEM: Activate app shows "No Response from the Classroom Audio System"
SOLUTION:
• This indicates the app is not communicating with the amplifier, usually due to
loss of communication between the Activate and the amplifier.
• Make sure the amplifier is plugged into power and is powered on.
• If it does not automatically reconnect when the amplifier is powered on, try force
quitting the app: for IOS, double tap the Home button on your iOS device, then
swipe up the Activate app to close it. For Android, launch the Recent Applications
menu, scroll to find the Activate app, then swipe the app to the right to quit. Re-
open the app and it should connect automatically.
If you review these instructions and still have questions, call Lightspeed
Technical Services at 800.732.8999, 5 am – 5 pm, PST. Customers outside the
U.S. should contact their local reseller.