Virtual Extensions - NEC SL1000 Features And Specifications Manual

SL1000
Description
Virtual Extensions are available software extensions on the Basic and Expanded Port Packages. A
Virtual Extension assigned to a line key, can appear and ring on an individual station or multiple
stations and be used for outbound access.
Up to 50 VE keys are provided.
Conditions
V
• The 128 available ports/Extensions are assigned on a per extension basis for Virtual EXtension key
mode.
• The 128 available ports/Extensions are assigned per extension for CAR key mode or Virtual Exten-
sion key mode.
• More than one extension can share a Virtual Extension key.
• An extension can have more than one Virtual Extension key assigned.
Assigning a Virtual Extension key of the extension the key is assigned on is not supported.
• Up to 32 incoming calls can be queued to busy Virtual Extension key.
• You cannot have a CAR key and Virtual Extension on the same telephone.
• Virtual Extensions do not support the following features:
- Barge-In
- Conference
- Conference, Voice Call/Privacy Release
- Reverse Voice Over
- Tone Override
- Voice Over
• When a valid system station calls a Virtual Extension appearing on another station, Voice and MW
softkeys appear in the display of the calling station, but they do not operate.
• When talking on a Virtual Extension you cannot mute the handset.
• Incoming calls to a virtual extension that appear on stations that are used with the CTI applications,
PC Assistant, or PC Attendant, do not show up as a second call in the CTI application.
• Calls on Virtual Extension keys cannot be put in Personal Park if Program 15-18-01 is set to Land on
the key (1).
• If multiple CAR/SIE/VE keys are ringing on a station at the same time, the CAR/SIE/VE key on the
lowest Line Key is answered first.
• Virtual Extension Keys assigned as code
Keys.
• Busy Virtual Extensions cannot be Tone overridden.
• Class of service feature Program 20-11-20: No Call Back (transfer recall disable) is not supported for
calls from a physical extension to a virtual extension.
• When a call is parked from a virtual extension, the virtual extension is released.
• When parking a call from a virtual extension, Programs 15-02-21 and 15-18-01 must be set to 1.
• Park Group assignment is by terminal extension, not the virtual extension.
• When a call parked from a virtual extension recalls, it will ring the terminal where the virtual extension
is programmed to, not the virtual extension key.
• When an internal station-to-station call is made to a virtual extension, the name and number of the
calling party does not appear in the display of the station the virtual extension resides on until the call
is answered.
• A door box cannot ring a virtual extension.
• If a user dials a number not programmed in ARS, Program 26-01-03 determines if the system should
route over the trunk group settings defined in Program 21-02 or play an error tone.
• When using ARS Class of Service, with Program 26-01-03 set to (1) "Play Warning Tone", Any trunk
1-516

Virtual Extensions

03 do not support Voice Mail Message Indication on Line
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ISSUE 1.0
Virtual Extensions