Inmail - NEC SL1000 Features And Specifications Manual

ISSUE 1.0
Description
The InMail is a low cost voice mail solution that mounts on the CPU unit. Its programming is fully inte-
grated with chassis programming. This system offers most voice mail system features customers
expect.
InMail support max 16 ports when suitable licenses and MEMDB are provided.
Automated Attendant automatically answers the system incoming calls. After listening to a customized
message, an outside caller can dial a system extension or use Voice Mail.
Up to 16 InMail voice mail ports are available using MEMDB and license. Configurations are available
by 2 port increment license. Each reduces the total station ports available by the same number of VM
ports. Integrated Voice Mail enhances the telephone system with the following features:
• Call Forwarding to Voice Mail
An extension user can forward their calls to Voice Mail. Once forwarded, calls to the extension con-
nect to that extension mailbox. The caller can leave a message in the mailbox instead of calling back
later. Forwarding can occur for all calls immediately, for unanswered calls or only when the extension
is busy. When a user transfers a call to an extension forwarded to Voice Mail, the call waits for the
Delayed Call Forwarding time before routing to the called extension mailbox. This gives the transfer-
ring party the option of retrieving the call instead of having it go directly to the mailbox.
• Leaving a Message
Voice Mail lets a multiline terminal extension user easily leave a message at an extension that is un-
answered, busy or in Do Not Disturb. The caller presses their Voice Mail key to leave a message in
the called extension mailbox. There is no need to call back later.
• Transferring to Voice Mail
By using Transfer to Voice Mail, a multiline terminal extension user can Transfer a call to the user's or
a co-worker's mailbox. After the Transfer goes through, the caller can leave a message in the mail-
box.
A station user transferring a call can transfer the call to the called party voice mail box after an inter-
nal station number is dialed while performing a screened transfer, or during intercom calls. The user
calls the extension then dials the quick transfer dial access code (default = 8) and hangs up. The call
is placed in the mailbox and the caller hears the personal greeting.
• Live Record
The multiline terminal user just presses the InMail Record key; the ESL user dials a code. Once re-
corded, the Voice Messaging System stores the conversation as a new message in the user's
mailbox. After calling their mailbox, a user can save, edit or delete the recorded conversation. This
feature is supported only on CO or DID calls. It is not supported on internal calls.
• Live Monitor
A multiline terminal user can have their idle extension emulate a personal answering machine. This
lets InMail screen their calls, just like their answering machine at home. If activated, the extension
incoming calls route to the user's subscriber mailbox. The Live Monitor feature is supported for exter-
nal and internal calls. After the mailbox answers, the user hears the caller's incoming message. The
multiline terminal user can then:
- Let the call go through to their mailbox
- Intercept the call before it goes to their mailbox
• Voice Mail Overflow
If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to other ex-
tensions when all Voice Mail ports do not answer or, with certain software, are busy. During periods
of high traffic, this prevents the outside calls from ringing Voice Mail for an inordinate amount of time.
There are two types of Voice Mail Overflow: Immediate and Delayed. With immediate overflow, calls
immediately reroute to other extensions when all Voice Mail ports do not answer or, with certain soft-
ware, are busy. With delayed overflow, calls reroute after a preset interval. Without overflow, the
outside calls ring Voice Mail until a port becomes available or the outside caller hangs up.
• Message Center Mailbox
Features and Specifications Manual
SL1000

InMail

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