Lenovo ThinkSystem SR850 V2 Service Manual page 74

• FQXSPMA0012M: An Over-Temperature Condition has been detected on the
[PhysicalMemoryElementName] on Subsystem [MemoryElementName].
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
Severity: Error
Serviceable: Yes
Automatically notify Support: No
Alert Category: Critical - Temperature
SNMP Trap ID: 0
CIM Prefix: PLAT CIM ID: 0146
User Action:
Complete the following steps until the problem is solved:
1. Check the event log of XClarity Controller (XCC) for any fan- or cooling-related issues.
2. Make sure that the airflow at the front and rear of the chassis is not obstructed and arei n place,clean,
and correctly installed.
3. Make sure that the room temperature is within operating specifications.
4. If the problem remains and no other DIMMs have the same indication, replace the DIMM.
Service Action:
Complete the following steps until the problem is solved:
1. Review PD Steps.
2. Check Lenovo Support for known service bulletins and Tech tips.
3. If the problem persists and there are no other DIMMs with the same indication, replace the DIMM if -V20 is
NOT appended to the DIMM Serial Number in the FFDC event log.
4. If problem persists, escalate to next level of support.
• FQXSPMA0013N: The System [ComputerSystemElementName] has detected no memory in the
system.
This message is for the use case when an implementation has detected that memory was detected in the
system.
Severity: Error
Serviceable: Yes
Automatically notify Support: No
Alert Category: Critical - Memory
SNMP Trap ID: 41
CIM Prefix: PLAT CIM ID: 0794
User Action:
Complete the following steps:
1. If the DIMM was disabled because of a memory fault, follow the procedure for that event.
2. If no memory fault is recorded in the logs and re-enable the DIMM through the Setup utility or the
OneCLI utility.
3. If problem persists, Power cycle the server from the management console.
4. Reset XCC to default settings.
5. Reset UEFI to default settings.
6. Update XCC and UEFI firmware.
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ThinkSystem SR850 V2 System Events Service Guide