Avaya 9611 User Manual

Avaya 9611 Phone User Guide

In Call Functions

Putting a call on hold
once you are on an active call).

Press the [Hold] softkey.
The line button flashes red and the hold icon appears on your

Retrieving a held call
display
[Hold])

Press the [Resume] softkey ro return to call
Transferring a call
(Transfer will appear on the bottom of the display
once you are on an active call).

During a call, press the [Transfer] softkey on the bottom of the dis-
The call is automatically put on hold
play.


Dial the telephone number, the Contacts list, or from the History list.

Press the [Complete] softkey to complete the transfer.
To stop the transfer and return to the caller, press the [Cancel]

softkey or press the line button of the original call.
Transferring a call straight to voicemail

During a call, press the Transfer softkey on the bottom of the display.

Use  to locate the feature Transfer VM.

Press the Line button next to Transfer to Voice Mail.
Recording answers; "Enter the party's extension number and

then press Transfer":

Dial the Extension number that the call is being transferred to, press
the Phone button to return to the main screen

Press the [Complete] softkey on the bottom of the display to complete
the transfer.
(Hold will appear on the bottom of the display
(The [Resume] softkey will replace the

Answering and Making Calls

Placing a call

Lift the handset and dial 9+ the number.

If you are using a headset, press the Headset button and dial the number.

If you are using the speakerphone, press the Speaker button and dial the number.
Answering a call

Lift the handset

If you are using a headset, press the Headset button.
To use the speakerphone, press the Speaker button or press the [Answer] softkey on
your display.
Calling a person from history

Press the History button.

Use the to select the list you wish to view i.e. Missed, Answered...


Select the person or the number you wish to view or call.

Press the [Call] softkey or OK in the center of the phone.
Calling a person from the contacts list

Press the [Contacts] button.

Use the to find the person you wish to call

To call a non-primary number, select the person, press the [Details] soft-

key, then select the number

Press the [Call] softkey or OK in the center of the phone.
Conference calls
(With Conference you can have up to 6 people including
yourself).

Once you are on active call, press the [Conf] softkey.
The call is automatically put on hold


Dial the telephone number, the Contacts list, or from the History list.

Press the [Join] softkey to add the new party to call.
To add additional parties press the [Add] softkey and follow

above steps.
Conferencing a held call to an active call

While on an active call, press the [Conf] softkey.

Press the Line button of the original call on hold
You have successfully added the two calls together.

Drop the last person added to the conference call

Press the Drop softkey. The last party connected to the conference call
is dropped from the call.
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