Polycom RealPresence Centro User Manual page 51

Troubleshooting
Topics:
• Make a Test Call
• Call the Help Desk
• View POST Warnings
• System Information
• Locate the System Serial Number
• Locate the Software Version
• Locate Active Alert Messages
• Locate the LAN Status
• Locate Diagnostics Information
Your administrator is available to assist you when you encounter difficulties with the RealPresence
Centro. If you are having any problems making a call, try the following troubleshooting tips.
Make a Test Call
To troubleshoot any issues making video calls, call a Polycom video site to test your setup. A list of
worldwide test numbers is available at www.polycom.com/videotest.
When placing test calls, try the following:
• Make sure the number you dialed is correct, then try the call again. For example, you might need to
dial 9 for an outside line or include a long distance access or country code.
• To find out if the problem exists in your system, ask the person you were trying to reach to call you
instead.
• Find out if the system you are calling is powered on and is functioning properly.
• If you can make calls but not receive them, make sure that your system is configured with the
correct number.
If you are not able to make test calls successfully and you have verified that the equipment is installed
and set up correctly, contact your administrator for further assistance.
Call the Help Desk
If enabled by your administrator, you can place an audio-only call to the help desk.
Procedure
» Tap Call Help Desk .
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