Polycom RealPresence Centro User Manual page 44

Upload a Log File
In a Microsoft Skype for Business environment, you can upload the RealPresence Centro log file for the
Skype for Business administrator using the RealPresence Touch device.
Procedure
1. From the Home screen, tap
2. Tap Upload Logs. The logs are uploaded to the Skype for Business server.
View Device Details for the RealPresence Touch
You can view certain device details to perform troubleshooting tests to provide information for your
administrator.
Procedure
1. From the Home screen, tap
2. Under Device Connection Status, tap the device name. Device details are listed for your device.
View System Details and Connection Status
At times, you may need to view certain system details to perform troubleshooting tests to provide
information for your administrator.
Procedure
1. From the Home screen, tap
2. Under Device Connection Status, tap the room system that you want information on. System
details and connection status information is listed for the connected room system.
View Call Statistics
During a call, you can view certain call statistics, such as bitrates, compression formats, and packet loss
on the RealPresence Touch device.
Procedure
1. During a call, tap
The call statistics for each participant in the current call displays.
2. To view statistics for another call participant, tap Participant's Video.
3. To view more information about a specific stream, tap More Information.
4. To close, tap outside the More Information screen.
Locate Company Contact Information
If your administrator has configured the RealPresence Touch device to include your company's contact
information, you can access it on the device.
Procedure
1. From the Home screen, tap
2. Select Help.
The Contact Information screen displays with a Help Desk phone number, your administrator's
name, and other helpful contact information.
Settings > System Information > Room System.
Settings. The System Information screen displays.
Settings.
Call Statistics.
Settings.
Using RealPresence Centro with Skype for Business
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