Pitney Bowes SendPro C Lite Operator's Manual

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Shipping & Mailing

Postage Meters

SendPro® C Lite,

SendPro® C,

SendPro®+

PCN 8H00

Operator Guide

US Weights and Measures Edition

SV63421 Rev. A

December 06, 2024

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Summary of Contents for Pitney Bowes SendPro C Lite

Page 1 Shipping & Mailing Postage Meters SendPro® C Lite, SendPro® C, SendPro®+ PCN 8H00 Operator Guide US Weights and Measures Edition SV63421 Rev. A December 06, 2024...
Page 2 ©2024 Pitney Bowes Inc. All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, electronically or mechanically, without the express written permission of Pitney Bowes. The use of this information by the recipient or others for purposes other than the training of customers on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes, and Pitney Bowes assumes no responsibility for any such use of the information. We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products. Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is granted by providing this information. PB Postage™ is a trademark of Pitney Bowes Inc.
Page 3 Table of Contents 1 - Quick start guide Finding the Product Code Number (PCN) and serial number Navigating the Home screen Adding a Print on Envelopes account Navigating the Print on Envelopes app Preventing envelope feeding problems Sending a First-Class Mail envelope Sending a large First-Class® envelope Sending Certified Mail Sending an international letter Sending mail using a Certificate of Mailing Using USPS special services Updating postal rates o r software for printing on envelopes Adding or refilling postage for printing on envelopes Sealing envelopes when you print postage Filling the moistener tank Replacing the ink cartridge Printing a test pattern Adding favorite apps Creating presets for printing postage Selecting a preset for printing postage 2 - Connectivity information Setting up a wired network connection Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network Forgetting a Wi-Fi network Checking your network connection Pitney Bowes Operator Guide September 2024...
Page 4 Finding the MAC address for wired and wireless networks Setting up a Proxy server 3 - Managing your Device Creating or disabling the security PIN Resetting a forgotten security PIN Adjusting time zone and scale location code Adjusting display brightness Adding favorite apps Setting up the Energy Saver Setting up the Screen Saver Using USPS Informed Delivery Uploading system logs 4 - Printing on envelopes Navigating the Print on Envelopes app Checking the available funds f or printing postage Adding or refilling postage for printing on envelopes Sending a First-Class Mail envelope Sending a large First-Class® envelope Sending Certified Mail Sending an international letter Sending mail using a Certificate of Mailing Advancing the date Printing postage without a date for pre-printed mailpieces Printing additional postage Re-dating your mail Using USPS special services Using the scale when printing postage Sealing envelopes when you print postage Sealing envelopes without printing postage Zeroing the scale Adding insurance to your mail Pitney Bowes Operator Guide September 2024...
Page 5 Editing or deleting a custom text message Printing a graphic without printing postage Adding an inscription Printing only the date and time Setting the right margin adjustment 5 - Managing Printing on Envelopes Confirming your meter update Changing the default refill amount for printing postage Uploading postage transactions Clearing or resetting the number of mailpieces sent Updating postal rates o r software for printing on envelopes Confirm the effective date for postal rates Setting the low funds warning for printing postage Setting up a mailer ID Updating the ZIP code What is Accounting Turning Print on Envelopes account passwords on or off for printing postage Adding a Print on Envelopes account Editing an a ccount Making an a ccount inactive Deleting an a ccount Creating presets for printing postage Viewing presets for printing postage Selecting a preset for printing postage Modifying presets for printing postage Setting the default preset timer Pitney Bowes Operator Guide September 2024...
Page 6 6 - View and Print Reports Viewing a receipt when refilling postage Viewing the total spent on printing postage Viewing the refill history for printing postage Printing a funds report Running account reports Emailing an account report Setting the report period for an account Setting the account report preferences Printing a scale report 7 - Maintenance Checking the postage print quality Printing a test pattern Checking the ink level Replacing the ink cartridge Changing the ink waste pad Cleaning the printhead Installing the printhead Cleaning the moistener brush and wick assembly Filling the moistener tank Avoiding envelope sealing issues Preventing envelope feeding problems Moving the SendPro C Lite, SendPro C, SendPro+ 8 - Supplies Ordering supplies 9 - Device Information USPS requirements Key in Postage Pitney Bowes Operator Guide September 2024...
Page 7 Sections of the meter impression Finding the SendPro application software version Postal Security Device Parts of the SendPro C Lite, SendPro C, SendPro+ Connections on the back Specifications Material specifications 10 - Contacting Pitney Bowes Contacting Pitney Bowes 11 - Safety Lithium Ion Battery Agency Compliance Information Important Safety Notes Note for California Customers Only on all Models 12 - Third party software Third party software Pitney Bowes Operator Guide September 2024...
Page 8 1 - Quick start guide In this section Finding the Product Code Number (PCN) and serial number Navigating the Home screen Adding a Print on Envelopes account Navigating the Print on Envelopes app Preventing envelope feeding problems Sending a First-Class Mail envelope Sending a large First-Class® envelope Sending Certified Mail Sending an international letter Sending mail using a Certificate of Mailing Using USPS special services Updating postal rates o r software for printing on envelopes Adding or refilling postage for printing on envelopes Sealing envelopes when you print postage Filling the moistener tank Replacing the ink cartridge Printing a test pattern Adding favorite apps Creating presets for printing postage Selecting a preset for printing postage...
Page 9 Quick start guide Finding the Product Code Number (PCN) and serial number In order to find the correct information for your device, you need to know the model number. To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on the rear of the device or under the display cover. The serial number appears as zeros here for security reasons. Pitney Bowes Operator Guide September 2024...
Page 10 Navigating the Home screen You can print postage from the Home screen on the SendPro C Lite, SendPro C, SendPro+. Printing on envelopes Tap Print on Envelopes t o print postage for e nvelopes and post cards. Using SendPro Apps Tap on SendPro Apps to access a variety of apps to support and enhance your device. For example, you can: Check for rates and updates (Rates and Updates) Check the status of your network connection (Network Connection). You can also add your most frequently used apps to a list of favorites appearing along the bottom of the Home screen. Getting help on your device Tap SendPro Care on the Home screen to get information about your device Pitney Bowes Operator Guide September 2024...
Page 11 Quick start guide The SendPro Care app automatically recognizes your device issues and provides recommendations for resolving them. The app also provides: Real-time predictive updates, diagnostic, error notifications, and offers. Solutions to resolve the issue. Essential tools and guides. Voice (mobile app) and text search to resolve issues quickly. Product health management and tracking. Account balances and case status. Spending and saving insights to track your budget more effectively. To learn how to use the SendPro Care app, tap i How to use on the main page of the app. The toolbar The toolbar appears at the top of every screen. It allows you to view and change settings f or your device. Pitney Bowes Operator Guide September 2024...
Page 12 2. Tap Manage Accounts. 3. Tap Create new account. 4. Tap Create a new account for a new account. 5. Enter the account name in the Enter account name field. Account names can be up to 75 characters long. If the keyboard does not pop up, tap the line in the gray box. 6. Enter a unique code in the Code field to identify each account. Codes can be alphanumeric. Codes help you locate accounts more easily. 7. You can use the optional fields, such as: Description - Enter a description of the account up to 150 characters. Password - Tap Password to add a password for an account. Passwords are case sensitive, can be alphanumeric, and must be four characters in length. I f you do set a password, you need to enter it to print mail. 8. Ensure you set the status to active. 9. Tap anywhere on the screen outside of the fields when complete. Pitney Bowes Operator Guide September 2024...
Page 13 Tap Add a Sub Account to this account to add a sub account to the account you just created. Tap Done if you do not need to create any more accounts. 11. Press the back arrow to return to the account list. Navigating the Print on Envelopes app The Print on Envelopes app is the starting point for printing postage on an envelope or a tape. It also allows you to change what you print. To open the Print on Envelopes app, tap Print on Envelopes. On this screen, you can: 1. View Postage Balance - View the balance of funds you have left in your device. 2. Preview or add Graphic - Tap Graphic to preview or add graphics. 3. View Total postage amount - View the total postage amount. 4. View Date - Tap the date to view the date options. 5. View Weight - You must use the attached scale for weighing mail. Tap Weight to zero the scale. Pitney Bowes Operator Guide September 2024...
Page 14 1. For your first envelope, hold the far edge of the envelope against the back wall of the feeder. 2. Slide the envelope into the feeder until you feel it touch the rollers. You hear the motor begin. Do not release the envelope until the feeder grabs it to pull it through the device. 3. You hear the motor continue to run for about 5 seconds once it prints postage on the envelope. 4. Continue to feed envelopes one at a time. Make sure you press the edge of each envelope against the back wall of the feeder and into the feeder until it touches the rollers. Make sure the envelopes fully exit the feeder and do not pile up on the edge of the feeder. If you are using a stacker, you may need to extend the stacker tray so that the envelopes exit the feeder completely. Hold the envelope against the back wall to avoid skews If you do not hold the envelope against the back wall, it can feed in crooked or skewed. A skewed envelope can either exit the device with no postage applied or cause a jam. The message Clear Paper Jam appears. This could deduct funds. Even a minor skew that may be difficult to see can cause a jam. Preventive action To prevent envelope feeding problems: Using a can of non-flammable compressed air, blow on the feed deck on the left side and work toward the transport deck on the right side. Make sure to remove all the dust and debris. Pitney Bowes Operator Guide September 2024...
Page 15 9. Place the envelope on the scale. The weight appears. 10. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Important: Your device will upload transactions if you have previously printed any mail. Once the upload completes, you see the message "Transaction upload status, Upload success" with a check mark. Tap the check mark. Sending a large First-Class® envelope Before you select a rate for a large envelope, you need to determine whether the mailpiece you are sending is a letter or large envelope according to the USPS. If your mailpiece weighs more than 3.5 oz, the device automatically sets the class to Large Envelope regardless of the dimensions. If the mailpiece weighs less than 3.5 oz but has the dimensions of a large envelope, you need to manually select Large Envelope when you choose the class. Weigh the mailpiece and measure the dimensions 1. Tap Print on Envelopes on the Home screen. 2. If you have the accounting feature enabled, tap Account and select an account. Pitney Bowes Operator Guide September 2024...
Page 16 If the mailpiece is less than 3.5 oz, but has the dimensions of a large envelope: 1. Tap Home. 2. Tap Print on Envelopes. 3. If you have the accounting feature enabled, tap Account and select an account. 4. Tap Class. 5. Tap Start Over to show a list of all the available classes. 6. Tap First-Class Retail Metered for a First-Class mail envelope. 7. Tap Large Envelope. 8. Select special services, if required. 9. Tap Apply. 10. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. If the envelope is too thick to go through the feeder, print the postage on a tape and apply the tape to the large envelope or flat. Pitney Bowes Operator Guide September 2024...
Page 17 Sending an international letter Use this process if you need to send mail from the United States to a different country. 1. Tap Print on Envelopes on the Home screen. 2. If you have the accounting feature enabled, tap Account and select an account. 3. Tap Class. 4. Tap Start Over to display a list of all the available classes. 5. Tap First-Class Mail Intl Retail for a First-Class Mail envelope. 6. Tap Letter. 7. Tap in the Country field and use the keypad to enter the destination country. 8. Select special services, if required. 9. Tap Apply. 10. Place the envelope on the scale. The weight appears. 11. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Pitney Bowes Operator Guide September 2024...
Page 18 Sending mail using a Certificate of Mailing Purchase a Certificate of Mailing when you need to have proof that you sent a letter or package. You can only obtain a Certificate of Mailing from the USPS. A Certificate of Mailing is a receipt that provides evidence of the date that you took your mail to the USPS for mailing. You cannot produce this certificate with your device. It is a record of when you turned the mailpiece over to the Post Office and you can only get it from the USPS. 1. Fill out the USPS postal forms 3606-D, 3665, or 3817. Obtain these at the Post Office or online at the USPS website. 2. Calculate the fees for all of the mailpieces. This can include the cost of the Certificate of Mailing fees as well as the total postage amount. 3. Tap Print on Envelopes on the Home screen. 4. If you have the accounting feature enabled, tap Account and select an account.If y our device's model number is 8H00 or 9H00 and if you have only a single account, once you select that account the device will remember that account the next time you start Print on Envelopes. 5. Scroll down and tap Print Mode on t he Print on Envelopes screen. 6. Tap Certificate of Mailing. Pitney Bowes Operator Guide September 2024...
Page 19 10. Take the mailpieces and the printed form to the Post Office. T hey will apply a round stamp proof of induction mark that serves as legal proof that your items will enter the USPS. Using USPS special services You can select additional services for your mail. These include Certified Mail, Insured Mail, Delivery Confirmation, Registered Mail and more. The number and types of services available depend on the class of mail. 1. Tap Print on Envelopes on the Home screen. 2. Tap Class. 3. Tap Start Over to see a list of the available classes. 4. Tap the class you wish to use. Sub-classes appear when available for the selected class. For some classes, you must select the type of mailpiece. For example, if you select First- Class Retail Metered, you must select either Letter, Large Envelope, or Package. 5. Select any special services you wish to use. 6. Enter a ZIP code if required. 7. For some classes, you need to either scan or manually enter the Electronic Certified barcode from your label. Then, attach your label to your envelope or package. 8. Tap Apply. Pitney Bowes Operator Guide September 2024...
Page 20 1. Select Rates and Updates: Tap SendPro Apps, then Rates and Updates. 2. If new rates are available, your device downloads and installs updates. a. If the rates are available today, this message appears: "New postage rates took effect today. Your device has been updated and new rates are already in effect. To learn more, visit pitneybowes.com/ratesandupdates." b. If the rates took effect already, this message appears: "New postage rates took effect on [effective date]. Your device has been updated and new rates are already in effect. To learn more, visit pitneybowes.com/ratesandupdates." c. If the new rates are pending, this message appears: "New postage rates take effect on [future effective date]. Your device has been updated and you'll see the new rates then. To learn more, visit pitneybowes.com/ratesandupdates." 3. To continue tap Got it. Manual software updates 1. Select Rates and Updates: Tap SendPro Apps, then Rates and Updates. Pitney Bowes Operator Guide September 2024...
Page 21 Adding or refilling postage for printing on envelopes Add or refill postage for your Print on Envelopes balance as soon as you receive a message that your funds are getting low. Before you begin Check that your device is connecting to the internet. For wired network connections, the following connection image appears in the toolbar: If you have a wireless connection, t he following connection image appears in the toolbar: Add postage for Printing on Envelopes 1. Tap Print on Envelopes on the Home screen. 2. Tap Postage Balance. 3. Tap Refill Postage. 4. Enter the amount of postage you wish to add. Pitney Bowes Operator Guide September 2024...
Page 22 5. Tap Refill Mail Postage. 6. Tap View Receipt to view or print a receipt. 7. Tap Done. 8. Your updated postage balance appears on the Print on Envelopes app. Sealing envelopes when you print postage You can seal envelopes and print postage at the same time with your SendPro C Lite, SendPro C, SendPro+. 1. Check the level of sealing solution in the moistener tank. Add more if required. 2. Tap Print on Envelopes on the Home screen. 3. Tap Account and select an account if accounting is enabled on your device. 4. Tap Weight. 5. Tap Scale. 6. Place the envelope on the scale. You must do this before the next step or else Apply remains inactive. 7. Tap Class then select the class of mail you want. Pitney Bowes Operator Guide September 2024...
Page 23 Quick start guide 8. Tap Graphic then select a graphic, if necessary. 9. Tap Apply to continue. 10. Slide the envelope flap under the edge of the feed deck so the moistener can wet the flap. 11. Insert the envelope into the device. The device prints the postage. Important: If the moistener tank is full and your envelopes do not seal correctly, clean or replace the moistener brush and wick. Filling the moistener tank Your device will n eed refills of E-Z Seal® in order to seal envelopes. Follow these steps to fill the moistener tank. Pitney Bowes Operator Guide September 2024...
Page 24 Quick start guide 1. Check the level of E-Z Seal® in your moistener tank (1). 2. Add enough E-Z Seal® to bring the sealant level up to the bottom of the fill hole (2). Do not overfill the tank. 3. If the tank is empty, allow 30 minutes for the moistener brush and wick to get completely wet. Replacing the ink cartridge Replace the ink cartridge when the low ink warning appears. This ensures your device is in optimal working condition. 1. Tap Settings. 2. Scroll down and tap Mail Printer Maintenance. 3. Tap Install Ink. 4. Lift the top cover. The ink cartridge moves to the front position. Pitney Bowes Operator Guide September 2024...
Page 25 Quick start guide 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. 6. Insert the new ink cartridge, then close the ink cartridge guard. Pitney Bowes Operator Guide September 2024...
Page 26 Quick start guide 7. Close the top cover. 8. The cartridge repositions itself and the Mail Printer Maintenance screen appears. 9. Print a test pattern to ensure that your ink cartridge installs properly. Printing a test pattern Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge. 1. Tap Settings. 2. Scroll down and tap Mail Printer Maintenance. 3. Tap Print Test Pattern. 4. Insert the envelope into the device when the message "Print a Test Pattern?" appears. Pitney Bowes Operator Guide September 2024...
Page 27 5. Examine the pattern printed on the envelope: Tap Done if the lines are unbroken and match the "Good" test pattern shown on the display. Tap Clean Print Nozzle if the test pattern has missing or incomplete lines Once the cleaning operation completes, you must print another test pattern. If this new pattern still has broken or missing lines, you may need to replace the ink cartridge or clean or replace the printhead. If you see no improvement in print quality, do not repeat the cleaning, a s cleaning the print nozzles consumes ink. Good Test Pattern Bad Test Pattern Adding favorite apps Add your favorite apps to make them easy to find on the Home screen. 1. Tap SendPro Apps on the Home screen. All the available apps display. 2. Tap Edit Favorites and a star appears next to each app. Pitney Bowes Operator Guide September 2024...
Page 28 Quick start guide 3. Tap the star next to an app to make it a favorite. 4. Tap Done when complete. Creating presets for printing postage Create presets to store a group of commonly-used settings. Presets can store settings such as a postage class, an account and a graphic. The maximum number of presets you can have is 21. This includes the default preset. 1. Tap Print on Envelopes on the Home screen. 2. Tap Class, select the class and any special services, messages or graphics. 3. Verify the settings in the Print on Envelopes app. Pitney Bowes Operator Guide September 2024...
Page 29 Quick start guide 4. Tap the star in the Preset box. Important: You must modify something in the Print on Envelopes app for the Preset star to appear. 5. Tap Save New Preset to save it. If you wish to save it and replace the default s etting, tap Replace Default Preset. 6. For a new preset, enter a name, then tap Save. Selecting a preset for printing postage Select a preset to quickly apply a group of settings. 1. Tap Print on Envelopes on the Home screen. 2. Tap Preset. 3. Tap the preset you want to use, then tap Apply Preset. Pitney Bowes Operator Guide September 2024...
Page 30 Quick start guide If you select a preset and do not use it within about one minute, the Print on Envelopes screen restores the default preset values. The same is true when you switch your device off or it enters sleep mode. Pitney Bowes Operator Guide September 2024...
Page 31 2 - Connectivity information In this section Setting up a wired network connection Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network Forgetting a Wi-Fi network Checking your network connection Finding the MAC address for wired and wireless networks Setting up a Proxy server...
Page 32 Setting up a wired network connection Use a network cable to connect your device to the Pitney Bowes Data Center. Step 1: Plug in your network cable Plug one end of your network cable to your device and the other end to an internet jack on the wall or a router. Step 2: Choose the connection type Select one of the two connection types supported for this device: DHCP Static IP DHCP is the most common connection type. Choose DHCP if you are unsure which connection protocol to use or contact your IT department for advice. DHCP 1. Tap Settings. 2. Tap Wired. Pitney Bowes Operator Guide September 2024...
Page 33 Connectivity information 3. Select DHCP. 4. Tap Connect. 5. If it does not connect, unplug the power cord. 6. Wait 30 seconds. The screen should turn off after 10 seconds. 7. Plug the power cord back in directly into a wall outlet. 8. Quickly tap and release the power button to turn the device back on. 9. Tap Settings. 10. Tap Wired (Ethernet). 11. Tap DHCP. 12. Tap Connect. Static IP 1. Tap Settings. Pitney Bowes Operator Guide September 2024...
Page 34 4. Contact your IT department to obtain the settings you will need to enter for your device. The values needed are: IP Address Netmask Gateway DNS Address. 5. Enter the settings you obtained in step 4 for the IP Address, Netmask, Gateway, and DNS Address in the corresponding fields. 6. Tap Connect. 7. If the device fails to connect, remove the network cable from the back of the device. 8. Tap Connect. Wait for the attempted connection to fail. 9. Plug the network cable back in. 10. Delete the values in the IP Address, Netmask, Gateway, and DNS Address fields. 11. Enter the IP Address, Netmask, Gateway, and DNS Address that you obtained in step 4. 12. Tap Connect. Pitney Bowes Operator Guide September 2024...
Page 35 3. Choose your Wi-Fi network from the list. Tap Add Network if your Wi-Fi network does not appear. 4. Enter your Wi-Fi password. Tip: Use the show password option to make sure that you enter your password correctly. 5. Tap Advanced Options if your network requires advanced network settings such as a Static IP address: To set up a Static IP address: a. Select the IP Setting menu and choose Static. b. Tap on the line and enter the value provided by your IT department. c. Tap the > in the green circle. Connecting to a hidden Wi-Fi network Add a network when you want to connect using Wi-Fi and your network is not present in the Wi-Fi list. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section to see a list of available networks. Pitney Bowes Operator Guide September 2024...
Page 36 Connectivity information 3. Tap Add Network at the top of the Wi-Fi screen. Pitney Bowes Operator Guide September 2024...
Page 37 Connectivity information 4. For each of the following steps, please consult with your IT department to obtain the necessary information. a. Tap the down arrow in the Security field and select the security method. b. Tap Advanced Options to enter a static IP or set up a proxy. 5. Tap Connect when done. Forgetting a Wi-Fi network Forget a Wi-Fi network if: You do not want your device to automatically connect to that network or You need to resolve a wireless network issue. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section. Pitney Bowes Operator Guide September 2024...
Page 38 Connectivity information 3. Tap the network you want to forget. You can only forget a network if you’ve connected to it before. The network details appear. 4. Tap Forget to forget the network connection. Pitney Bowes Operator Guide September 2024...
Page 39 Tap SendPro Apps on the Home screen, then tap Network Connection. 2. The device then provides you with the results of the network check. 3. Tap Close twice to return to the Home screen. If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. Finding the MAC address for wired and wireless networks The MAC address is the network identifier for the device. IT uses it to allow the device onto the network. Your device contains two MAC addresses: One for wireless connections and one for wired connections. Locating the MAC address for wireless connections 1. Tap Settings. 2. Tap Wi-Fi. Pitney Bowes Operator Guide September 2024...
Page 40 Connectivity information 3. The MAC address appears above the list of wireless networks. Locating the MAC address for wired connections 1. Tap Settings. Pitney Bowes Operator Guide September 2024...
Page 41 Connectivity information 2. Tap Wired (Ethernet). The MAC address is present at the top of the screen. 3. Tap Check Network. The Checking Network Connection screen appears. Pitney Bowes Operator Guide September 2024...
Page 42 Connectivity information 4. Tap View Details in the Connected to wired network box when the test finishes. The MAC address appears: 5. Tap X to close this window. 6. Tap Close, then the back arrow to return to the Home screen. If the MAC address does not appear, try these steps: 1. Tap Settings. 2. Scroll down to the Advanced D evice Options section and tap About this C-Series. Pitney Bowes Operator Guide September 2024...
Page 43 A Proxy server is a computer that acts as a gateway between your local network, your d evice, and t he internet. Proxy servers provide increased performance and security. If your network requires a proxy server, you must contact your IT department or service provider to obtain the proxy server information to set up a proxy server. Choose the connection type Choose how you connect your device to set up a Proxy server: Setting up a Proxy server using a Wi-Fi network connection Setting up a Proxy server using a wired network connection Pitney Bowes Operator Guide September 2024...
Page 44 Setting up a Proxy server using a Wi-Fi network connection 1. Tap Settings. 2. Tap Wi-Fi i n the Device & Network section. 3. Select the network from the list. 4. Tap on the Advanced Options checkbox to select it. 5. Scroll down and tap the arrow next to Proxy, then select Manual. 6. Enter the IP address, HTTP or HTTPS proxy address of your proxy server in the Proxy Hostname field. 7. Enter the port number for the proxy server in the Proxy Port field. 8. (Optional) Enter any specific URLs or URL patterns (such as internal addresses) that you wish to bypass the proxy in the B ypass f ield. Pitney Bowes Operator Guide September 2024...
Page 45 b. Enter the Proxy password in the Proxy Password field. T his is case sensitive for proxy servers. Setting up a Proxy server using a wired network connection 1. Tap Settings. 2. Tap Wired (Ethernet) i n the Device & Network section. 3. Select either DHCP or Static IP. 4. If you select DHCP, tap on the drop-down arrow next to Proxy Setting and select Manual. 5. Enter the IP address, HTTP or HTTPS proxy address of your proxy server in the Proxy Hostname field. 6. Enter the port number for the proxy server in the Proxy Port field. Pitney Bowes Operator Guide September 2024...
Page 46 Connectivity information 7. (Optional) Enter any specific URLs or URL patterns (such as internal addresses) that you wish to bypass the proxy in the B ypass f ield. 8. If your Proxy Server requires authentication, select the Need Authentication check box. Additional fields appear. a. Enter the Proxy username in the Proxy Username field. This may be case sensitive for some proxy servers. b. Enter the Proxy password in the Proxy Password field. T his is case sensitive for proxy servers. Pitney Bowes Operator Guide September 2024...
Page 47 3 - Managing your Device In this section Creating or disabling the security PIN Resetting a forgotten security PIN Adjusting time zone and scale location code Adjusting display brightness Adding favorite apps Setting up the Energy Saver Setting up the Screen Saver Using USPS Informed Delivery Uploading system logs...
Page 48 2. Tap Security PIN in the Device & Network section. 3. Tap Create PIN. 4. Enter a 4-digit numeric PIN using the keyboard on the display. 5. Verify your PIN by entering it again. Change or disable the security PIN 1. Tap Settings. 2. Tap Security PIN in the Device & Network section. 3. Tap Change PIN or Turn OFF Security PIN. 4. Enter the current security PIN for either option. Manually lock your device 1. Tap the user profile image. Pitney Bowes Operator Guide September 2024...
Page 49 If you forget your Security PIN, tap on the Forgot PIN? link to get help. Resetting a forgotten security PIN If you are locked out of your system, you can reset your security PIN. 1. On the lock screen, click Forgot Pin. 2. Tap Reset Now. If you need further assistance, please chat with us. Adjusting time zone and scale location code When you move your device to a new location or install a new scale, you must modify the location code and time zone value. 1. Tap Settings. 2. Tap Location & Time Zone. 3. Enter the new location code. Pitney Bowes Operator Guide September 2024...
Page 50 Managing your Device 4. Enter the time zone. 5. Tap Apply. Adjusting display brightness Set the brightness of the display to suit your work space. 1. Tap Settings. 2. Tap Display Brightness in the Device & Network section of the screen. 3. Move the slider to adjust the brightness. 4. Tap the back arrow or Home to exit the Settings screen. Adding favorite apps Add your favorite apps to make them easy to find on the Home screen. 1. Tap SendPro Apps on the Home screen. All the available apps display. 2. Tap Edit Favorites and a star appears next to each app. Pitney Bowes Operator Guide September 2024...
Page 51 Managing your Device 3. Tap the star next to an app to make it a favorite. 4. Tap Done when complete. Setting up the Energy Saver Use the energy saver to reduce energy usage. The energy saver turns your device off after a period of inactivity. 1. Tap Settings. 2. Tap Energy Saver in the Device & Network section. 3. Tap in the Time after inactivity to turn off field. 4. Select the amount of time you want your device to remain inactive before it shuts down. The shorter the time you select, the more energy you save. Pitney Bowes Operator Guide September 2024...
Page 52 Setting up the Screen Saver Your devicesaves energy by dimming the screen after a period of inactivity. 1. Tap Settings. 2. Tap Power Settings in the Device & Network section. 3. Tap Screen Saver. 4. Set the Time after inactivity that we activate the screen saver. The shorter the time you select, the more energy you save. Using USPS Informed Delivery USPS Informed Delivery allows you to preview y our mail and manage your packages. Informed Delivery allows you to: View greyscale images of the exterior, address side of letter-sized mailpieces. Track packages in one app. Pitney Bowes Operator Guide September 2024...
Page 53 Managing your Device For more information on USPS Informed Delivery, go to the USPS Informed Delivery website. 1. To access USPS Informed Delivery: Tap SendPro Apps on the Home screen, then tap USPS Informed Delivery. 2. Enter your USPS.com username and password. If this is the first time you are using Informed Delivery on your device, you need to verify your USPS account. Follow the prompts to complete the verification process. Uploading system logs Your d evice creates system logs that monitor operations on your device. I f you need to upload system logs to a Pitney Bowes support representative, you can find them in the Advanced Device Options section under Settings. 1. Tap Settings. 2. Scroll down to the Advanced device Options section. 3. Tap System Log Upload. 4. Select the logs you want to upload. Pitney Bowes Operator Guide September 2024...
Page 54 Managing your Device 5. Tap Upload Selected Logs. 6. The message Sending Log Files appears. Once the upload is complete, the message Upload Complete appears. 7. Tap Got It to return to the Home screen. Pitney Bowes Operator Guide September 2024...
Page 55 4 - Printing on envelopes In this section Navigating the Print on Envelopes app Checking the available funds f or printing postage Adding or refilling postage for printing on envelopes Sending a First-Class Mail envelope Sending a large First-Class® envelope Sending Certified Mail Sending an international letter Sending mail using a Certificate of Mailing Advancing the date Printing postage without a date for pre-printed mailpieces Printing additional postage Re-dating your mail Using USPS special services Using the scale when printing postage Sealing envelopes when you print postage Sealing envelopes without printing postage Zeroing the scale Adding insurance to your mail Printing a custom or standard graphic Sending mail using Electronic Return Receipt (ERR) 77 Getting a USPS refund for damaged or incorrectly printed mail Creating a custom text message for your mail Adding a custom text message to your envelope or tape Editing or deleting a custom text message Printing a graphic without printing postage...
Page 56 Printing on envelopes Adding an inscription Printing only the date and time Setting the right margin adjustment Navigating the Print on Envelopes app The Print on Envelopes app is the starting point for printing postage on an envelope or a tape. It also allows you to change what you print. To open the Print on Envelopes app, tap Print on Envelopes. On this screen, you can: 1. Tap the weight to view the weighing options. You can enter the weight manually or use a scale. 2. View the balance of funds you have remaining in your device. 3. Tap the date to view the date options. 4. View the total postage amount. 5. Preview or add graphics. Pitney Bowes Operator Guide September 2024...
Page 57 Printing on envelopes 6. Tap Start to begin feeding and printing postage on the envelopes loaded on the feed deck. The Start button is only present on SendPro C models equipped with an automatic feeder. 7. Tap Tape to begin printing postage on tape. To print more than one tape, tap the number next to Tape and enter the number of tapes. Tape is only present on SendPro C models equipped with an automatic feeder. 8. Tap Class to view the class and any extra services. 9. Tap Print Mode to access the Print Mode screen. This provides you with different printing modes such as adding graphics to your envelope, adding more postage, or making corrections to the date. You can also choose to seal envelopes without printing postage. Checking the available funds for printing postage Check your funds for printing postage on your device at any time. Pitney Bowes Operator Guide September 2024...
Page 58 Printing on envelopes Viewing the amount available in your device 1. Tap Print on Envelopes on the Home screen. 2. The Postage Balance shows the available funds in your device. Viewing the amount available in your postage account at Pitney Bowes 1. Tap Print on Envelopes on the Home screen. 2. Tap Postage Balance. 3. Tap Settings. Pitney Bowes...
Page 59 Printing on envelopes 4. The balance in your postage account appears. Adding or refilling postage for printing on envelopes Add or refill postage for your Print on Envelopes balance as soon as you receive a message that your funds are getting low. Before you begin Check that your device is connecting to the internet. Pitney Bowes Operator Guide September 2024...
Page 60 7. Tap Done. 8. Your updated postage balance appears on the Print on Envelopes app. Sending a First-Class Mail envelope First-Class Mail is an economical way to send mailpieces through the USPS. You can send standard postcards, letters, and large envelopes and small packages up to 15.99 ounces. 1. Tap Print on Envelopes on the Home screen. 2. If you have the accounting feature enabled, tap Account and select an account. 3. Tap Class. 4. Tap Start Over to show a list of all the available classes. 5. Tap First-Class Retail Metered for a First-Class Mail envelope. 6. Tap Letter. 7. Select any special services you wish to use. 8. Tap Apply. 9. Place the envelope on the scale. The weight appears. Pitney Bowes Operator Guide September 2024...
Page 61 Important: Your device will upload transactions if you have previously printed any mail. Once the upload completes, you see the message "Transaction upload status, Upload success" with a check mark. Tap the check mark. Sending a large First-Class® envelope Before you select a rate for a large envelope, you need to determine whether the mailpiece you are sending is a letter or large envelope according to the USPS. If your mailpiece weighs more than 3.5 oz, the device automatically sets the class to Large Envelope regardless of the dimensions. If the mailpiece weighs less than 3.5 oz but has the dimensions of a large envelope, you need to manually select Large Envelope when you choose the class. Weigh the mailpiece and measure the dimensions 1. Tap Print on Envelopes on the Home screen. 2. If you have the accounting feature enabled, tap Account and select an account. 3. Place the mailpiece on the scale. The weight appears. You can also weigh the mailpiece using any other postal scale. 4. Measure and record the dimensions of the mailpiece. 5. Tap Home to return to the Home screen. Pitney Bowes Operator Guide September 2024...
Page 62 If the envelope is too thick to go through the feeder, print the postage on a tape and apply the tape to the large envelope or flat. Sending Certified Mail Certified Mail is a USPS service that provides you with proof of mailing by sending you a receipt once your mailpiece arrives at its destination. Not all extra services like Certified Mail are available for all classes and you can only combine certain services. 1. Tap Print on Envelopes on the Home screen. 2. If you have the accounting feature enabled, tap Account and select an account. 3. Tap Class. 4. Tap Start Over to show a list of the available classes. 5. Tap a class that you can combine with Certified Mail (for example, First Class or Priority Mail). 6. Tap the mailpiece type (for example, letter or large envelope). 7. Select Certified and tap Apply. 8. Depending on the type class and type of mailpiece, enter the destination ZIP Code and tap Apply. 9. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you Pitney Bowes Operator Guide September 2024...
Page 63 8. Select special services, if required. 9. Tap Apply. 10. Place the envelope on the scale. The weight appears. 11. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Important: Your device will upload transactions if you have previously printed any mail. Once the upload completes, you see the message "Transaction upload status, Upload success" with a check mark. Tap the check mark. Sending mail using a Certificate of Mailing Purchase a Certificate of Mailing when you need to have proof that you sent a letter or package. You can only obtain a Certificate of Mailing from the USPS. A Certificate of Mailing is a receipt that provides evidence of the date that you took your mail to the USPS for mailing. You cannot produce this certificate with your device. It is a record of when you turned the mailpiece over to the Post Office and you can only get it from the USPS. 1. Fill out the USPS postal forms 3606-D, 3665, or 3817. Obtain these at the Post Office or online at the USPS website. 2. Calculate the fees for all of the mailpieces. This can include the cost of the Certificate of Mailing fees as well as the total postage amount. Pitney Bowes Operator Guide September 2024...
Page 64 Printing on envelopes 3. Tap Print on Envelopes on the Home screen. 4. If you have the accounting feature enabled, tap Account and select an account.If y our device's model number is 8H00 or 9H00 and if you have only a single account, once you select that account the device will remember that account the next time you start Print on Envelopes. 5. Scroll down and tap Print Mode on t he Print on Envelopes screen. 6. Tap Certificate of Mailing. 7. Tap Apply. 8. Tap on the postage amount and enter the amount you calculated in step 2. 9. Feed the appropriate form (3606-D, 3665, or 3817) through the feeder so that the device stamp prints on the form or on a tape strip that can be applied to the form. Alternatively, you can print the device stamp on each of the mailpieces included in the Certificate of Mailing. 10. Take the mailpieces and the printed form to the Post Office. T hey will apply a round stamp proof of induction mark that serves as legal proof that your items will enter the USPS. Pitney Bowes Operator Guide September 2024...
Page 65 3. Tap Tomorrow or Another Date, d epending on the date you wish to print. 4. When you see the future date highlighted on the calendar, tap Apply. 5. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Important: The date on the postage should match the date when your mail goes to the post office. Your device automatically advances the printed date on the device stamp (as well as its internally held date) when the device time reaches 5:00 PM. You cannot change this time. Printing postage without a date for pre-printed mailpieces If you wish to use a pre-printed return envelope, card, or label on which the postage is prepaid, you must print the postage without a date. This feature is only available for Meter Reply Mail with First-Class Retail Metered classes that include Letter, Non-Machinable Letter, Large Envelope, and Postcard. 1. Tap Print on Envelopes on the Home screen. 2. Tap First-Class Retail Metered Letter. Pitney Bowes Operator Guide September 2024...
Page 66 3. On the Class & Extra Services screen, scroll down and tap the Restricted Use Return Mail box. 4. A message informs you that no date will print. Tap Got it. 5. Tap Apply. 6. Restricted Use Return Mail appears in the Extra Services box on the Print on Envelopes screen. Printing additional postage If you do not have enough postage on an envelope, you can add more postage directly on a blank area on your envelope or you can print the additional postage on a tape. 1. Tap Print on Envelopes on the Home screen. 2. Scroll down and tap Print Mode. 3. Tap Postage Correction. 4. Tap Apply. Pitney Bowes Operator Guide September 2024...
Page 67 Printing on envelopes 5. Tap the postage amount. 6. Use the keypad to enter the additional postage amount. 7. Tap the check mark when done. 8. Turn your envelope over to the blank side. 9. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. The word "Correction" appears on the postage mark: Re-dating your mail Watch this video or follow the instructions below to learn how to redate your mail. If you already printed today’s date and postage on an envelope, but you missed your mail pickup, you can re-date the mail. You must print a future date on the back of the envelope before you can mail it. You can only re-date one envelope at a time, even if you are feeding envelopes automatically. Pitney Bowes Operator Guide September 2024...
Page 68 Confirmation, Registered Mail and more. The number and types of services available depend on the class of mail. 1. Tap Print on Envelopes on the Home screen. 2. Tap Class. 3. Tap Start Over to see a list of the available classes. 4. Tap the class you wish to use. Sub-classes appear when available for the selected class. For some classes, you must select the type of mailpiece. For example, if you select First- Class Retail Metered, you must select either Letter, Large Envelope, or Package. 5. Select any special services you wish to use. 6. Enter a ZIP code if required. 7. For some classes, you need to either scan or manually enter the Electronic Certified barcode from your label. Then, attach your label to your envelope or package. 8. Tap Apply. Using the scale when printing postage Use the scale t o weigh your mail and calculate the correct postage for you. Pitney Bowes Operator Guide September 2024...
Page 69 Printing on envelopes 1. Tap Print on Envelopes on the Home screen. 2. Tap Weight. 3. Tap Scale. 4. Place the envelope on the scale. You must do this before the next step or else the Apply button remains inactive. 5. Tap Apply. 6. Tap Class. 7. Select Start Over to show the class options. 8. Tap the class you want. 9. Select special services, if required. 10. Tap Apply. 11. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. 12. The scale retains the weight of the mail for approximately 70 seconds. Add another mailpiece to the scale if you want to override the weight. Pitney Bowes Operator Guide September 2024...
Page 70 Printing on envelopes Sealing envelopes when you print postage You can seal envelopes and print postage at the same time with your SendPro C Lite, SendPro C, SendPro+. 1. Check the level of sealing solution in the moistener tank. Add more if required. 2. Tap Print on Envelopes on the Home screen. 3. Tap Account and select an account if accounting is enabled on your device. 4. Tap Weight. 5. Tap Scale. 6. Place the envelope on the scale. You must do this before the next step or else Apply remains inactive. 7. Tap Class then select the class of mail you want. 8. Tap Graphic then select a graphic, if necessary. 9. Tap Apply to continue. Pitney Bowes Operator Guide September 2024...
Page 71 Printing on envelopes 10. Slide the envelope flap under the edge of the feed deck so the moistener can wet the flap. 11. Insert the envelope into the device. The device prints the postage. Important: If the moistener tank is full and your envelopes do not seal correctly, clean or replace the moistener brush and wick. Sealing envelopes without printing postage Use Seal Only mode to seal envelopes without printing anything. 1. Tap Print on Envelopes on the Home screen. 2. Tap Print Mode. You may need to swipe up on the screen to see this option. 3. Select Seal Only. 4. Tap Apply. Pitney Bowes Operator Guide September 2024...
Page 72 Printing on envelopes 5. Place your envelope face up, flap down into the feeder. Be sure to slide the envelope flap under the edge of the feed deck. 6. Insert the envelope into the device. The device seals the envelope. Zeroing the scale Zero the scale to set the weight to zero. Make sure there is nothing on the scale when you zero it. Pitney Bowes Operator Guide September 2024...
Page 73 1. Tap Print on Envelopes on the Home screen. 2. Tap Weight. 3. Tap Scale on the weighing method screen. 4. Tap Zero Scale. 5. Tap Cancel to return to the Print on Envelopes app. Adding insurance to your mail You can purchase insurance for your mailpiece to protect against loss, damage or missing contents. The insurance covers only the actual value of the mailed contents. 1. Tap Print on Envelopes on the Home screen. 2. Tap Class. If this is the class you need, tap the Insurance box, enter the amount, and tap Apply. If you need another class, go to step 3. 3. If you need a different class: a. Tap Start Over and select a new class and any special services you need. T ap Apply after adding special services. b. Tap the Insurance box, enter the amount, and tap Apply. Pitney Bowes Operator Guide September 2024...
Page 74 Printing on envelopes 4. To confirm, tap Apply. 5. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Printing a custom or standard graphic Customise your mail by adding a custom logo or standard graphic. Uploading Custom graphics You can upload a graphic via Your Account. Sign in to the Pitney Bowes Your Account online portal. Downloading Custom Graphics Tap SendPro Apps on the Home screen, then tap Rates and Updates. Your graphic downloads will then be available for printing. Pitney Bowes Operator Guide September 2024...
Page 75 Printing on envelopes Standard graphics Your device has a set of standard graphic images that you can add when you print postage. Printing a custom or standard graphic 1. Tap Print on Envelopes on the Home screen. 2. Tap Account and select an account if accounting is enabled on your device. Pitney Bowes Operator Guide September 2024...
Page 76 Printing on envelopes 3. Tap Weight. 4. Tap Scale. 5. Place the envelope on the scale. You must do this before the next step or else the Apply button remains inactive. 6. Tap Class then select the class of mail you want. Pitney Bowes Operator Guide September 2024...
Page 77 8. Select the graphic you want from the list. 9. Tap Apply. 10. Place the envelope on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start t o verify that the envelope prints correctly. Sending mail using Electronic Return Receipt (ERR) Tracking services are available when you use the scale or Manual Weight entry method. The following steps are based on using Priority class and the Electronic Certified service with Electronic Return Receipt (ERR). In order to use ERR, you must submit Form 5053, Bulk Proof of Delivery to the USPS. The USPS then provide you with a 9-digit USPS Mailer ID. You need to enter this number when using ERR. The following procedure is an example of how to use ERR. 1. Tap Print on Envelopes on the Home screen. 2. Place the envelope or package on the scale. 3. Tap Class. If Priority Mail Retail is not the current class, tap Start Over, then select Priority Mail Retail from the list of classes. Pitney Bowes Operator Guide September 2024...
Page 78 Getting a USPS refund for damaged or incorrectly printed mail Once you print an impression, your device deducts the postage amount from the postage funds. This happens even if the printing is illegible. Therefore, it is important to: Ensure that the correct value appears before printing postage. Ensure that the ink level does not get too low. Recommended: Always have a spare ink cartridge available. For up-to-date refund guidelines, refer to the FAQ page of the USPS website. Postage device indicia is eligible for a refund if it is complete, legible, valid, unused and printed on un- mailed envelopes, wrappers, or labels made in accordance with USPS DMM 604.9.3.4. This includes: Postage printed on the back (versus the front) of a letter Only a portion of the postage printed, or postage is not legible Too much postage was printed on the item Not enough postage was printed on the item Incorrect date on the device Incorrect information (street name, street number, city, etc.) Your refund request must include: Pitney Bowes Operator Guide September 2024...
Page 79 The Postal Service™ refunds 90% of the face value on the indicia if the total is $500 or less. If the total face value is more than $500, the charge is $50 per hour for the actual hours to process the refund, with a minimum charge of $50. Creating a custom text message for your mail You can create a custom text message for your mailpiece. The message can be up to 5 lines with each line containing a maximum of 20 characters. You can leave any of the 5 lines blank. The message is centered on the envelope or tape when you print postage. 1. Tap Print on Envelopes on the Home screen. 2. Tap Print Mode. 3. Tap Graphic Only. 4. Tap Apply. 5. Tap + Graphic. 6. Tap Custom Text. Pitney Bowes Operator Guide September 2024...
Page 80 Printing on envelopes 7. Tap + Add. 8. When creating a message, a message appears to inform you that you must comply with Postal rules. T ap Accept & Continue to agree. 9. Enter a name for the text message, then tap Save . Pitney Bowes Operator Guide September 2024...
Page 81 Printing on envelopes 10. Enter the text on any or all the lines, with a maximum of 20 characters per line. 11. When finished, tap Apply. The screen displays the message as it will appear on your envelope or tape. 12. Tap Apply again. The custom text message is now available when you print postage. 13. Tap the back arrow t o return to the Home screen. Adding a custom text message to your envelope or tape Your SendPro C Lite, SendPro C, SendPro+ allows you to add a custom text message to your mail. This can be a return address, for example. Your message can be up to five lines, with 20 characters per line. The message prints on the left side of the print. 1. Tap Print on Envelopes on the Home screen. 2. Weigh your envelope, select a class and special services, if required. Pitney Bowes Operator Guide September 2024...
Page 82 Printing on envelopes 3. Tap + Graphics. 4. Tap Custom Text. 5. Tap on the text message you wish to use. A green check mark appears next to the selected message. Pitney Bowes Operator Guide September 2024...
Page 83 Printing on envelopes 6. Tap Apply. The custom text message appears on a preview screen. 7. Feed the envelope or tape strip through the device. Editing or deleting a custom text message Your device allows you to add a custom text message to your mail. You can edit or delete messages you no longer need. Pitney Bowes Operator Guide September 2024...
Page 84 Printing on envelopes 1. Tap Print on Envelopes on the Home screen. 2. Tap + Graphics on the Print on Envelopes screen. 3. Tap Custom Text. Pitney Bowes Operator Guide September 2024...
Page 85 Printing on envelopes 4. Tap on t he custom message you wish to edit or delete, then tap Edit. 5. Select the appropriate option. You can edit the text message, rename it, or delete it. 6. Tap Apply. Printing a graphic without printing postage Print a graphic without printing postage, such as the Received graphic on incoming mail. 1. Tap Print on Envelopes on the Home screen. 2. Tap Print Mode. 3. Select Graphic Only. 4. Tap Apply. 5. Tap Graphic. Pitney Bowes Operator Guide September 2024...
Page 86 Printing on envelopes 6. Tap Graphics, then select your graphic. 7. Confirm with Apply. 8. Print the graphic on the envelope or tape. Adding an inscription Inscriptions appear automatically when you select certain classes of mail. This saves you time and helps you always use the correct inscription. For example, if you select First Class mail, the First Class inscription prints automatically on your mail. Printing only the date and time Print the date and time to keep a record of when you receive incoming mail. Pitney Bowes Operator Guide September 2024...
Page 87 Printing on envelopes 1. Tap Print on Envelopes on the Home screen. 2. Tap Print Mode (you may have to scroll down to see this). 3. Select Date and Time Stamp. 4. Tap Apply. 5. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Pitney Bowes Operator Guide September 2024...
Page 88 Printing on envelopes Setting the right margin adjustment Set the right margin adjustment to move the print further away from the right side of your envelopes. This can be helpful when printing thick mail. 1. Tap Settings. 2. Tap Right Margin Adjustment. 3. Select the desired measurement up to 16 mm. The default setting is 0. 4. Tap Home to return to the Home screen. Pitney Bowes Operator Guide September 2024...
Page 89 5 - Managing Printing on Envelopes In this section Confirming your meter update Changing the default refill amount for printing postage 90 Uploading postage transactions Clearing or resetting the number of mailpieces sent Updating postal rates o r software for printing on envelopes Confirm the effective date for postal rates Setting the low funds warning for printing postage Setting up a mailer ID Updating the ZIP code What is Accounting Turning Print on Envelopes account passwords on or off for printing postage Adding a Print on Envelopes account Editing an a ccount Making an a ccount inactive Deleting an a ccount Creating presets for printing postage Viewing presets for printing postage Selecting a preset for printing postage Modifying presets for printing postage Setting the default preset timer...
Page 90 3. Tap Postage Refills. 4. Tap the box under Default refill amount. 5. Tap the back key to remove the existing amount. You may need to tap the key multiple times to clear the amount. 6. Enter the new amount. 7. Tap Apply. 8. Tap the back arrow to return to the Home screen. From Print on Envelopes: 1. Tap Print on Envelopes from the Home screen. 2. Tap Postage Balance. 3. Tap Refill Settings. 4. Tap the box under Default refill amount. Pitney Bowes Operator Guide September 2024...
Page 91 If you lock your device or turn it off for any extended period, it automatically uploads your transactions when you turn it on again. If you see the message "Sync Transaction Data" or "Sync USPS Transaction Data", it means you need to upload your transactions. Important: If your device had connection issues recently, it may require multiple uploads to upload transactions. If the device prompts you to upload more than three times, please contact technical support. Manual upload of your postage transactions 1. Tap Settings. 2. Scroll down to the Envelope Printer Settings section. 3. Tap S ync Transaction Data or Sync USPS Transaction Data. A series of messages appear, starting with "Preparing Transaction Data" followed by "Sending Transaction Data." Once the upload is complete, the message "Transaction Data Sent" appears. The message "No Sync Required" appears if there are no new transactions to upload. Pitney Bowes Operator Guide September 2024...
Page 92 Your device updates postal rates and software automatically. Keep your device turned on and connected to your network to get your automatic updates, as the device downloads updates during the evening hours. Manual postal rate updates 1. Select Rates and Updates: Tap SendPro Apps, then Rates and Updates. 2. If new rates are available, your device downloads and installs updates. a. If the rates are available today, this message appears: "New postage rates took effect today. Your device has been updated and new rates are already in effect. To learn more, visit pitneybowes.com/ratesandupdates." b. If the rates took effect already, this message appears: "New postage rates took effect on [effective date]. Your device has been updated and new rates are already in effect. To learn more, visit pitneybowes.com/ratesandupdates." c. If the new rates are pending, this message appears: "New postage rates take effect on [future effective date]. Your device has been updated and you'll see the new rates then. To learn more, visit pitneybowes.com/ratesandupdates." 3. To continue tap Got it. Manual software updates Pitney Bowes Operator Guide September 2024...
Page 93 a. If the rates are available today, this message appears: "New postage rates took effect today. Your device has been updated and new rates are already in effect. To learn more, visit pitneybowes.com/ratesandupdates." b. If the rates took effect already, this message appears: "New postage rates took effect on [effective date]. Your device has been updated and new rates are already in effect. To learn more, visit pitneybowes.com/ratesandupdates." c. If the new rates are pending, this message appears: "New postage rates take effect on [future effective date]. Your device has been updated and you'll see the new rates then. To learn more, visit pitneybowes.com/ratesandupdates." 3. To continue tap Got it. Confirm the effective date for postal rates You can check to see if you have downloaded the latest rates for each postal class on your device. 1. Tap Print on Envelopes. 2. Tap Class. 3. Tap Start Over to display a list of all the available classes. 4. Tap the information icon (i) next to the class you wish to check, for example First-Class Retail Metered. The rate change information appears for the class. Pitney Bowes Operator Guide September 2024...
Page 94 6. Enter the new amount. 7. Tap Apply. 8. If necessary, tap the back arrow to return to the Print on Envelopes app. Setting up a mailer ID Your mailer ID is a 9-digit number that you need when using Electronic Return Receipt (ERR). To get your mailer ID, submit Form 5053, Bulk Proof of Delivery to the USPS. 1. Tap Settings. 2. Scroll down to the Envelope Printer Settings section. 3. Tap Postage Refills. 4. Tap Mailer ID. 5. Enter the 9-digit number using the keypad. 6. Tap Apply. Updating the ZIP code The ZIP code printed by your device should be either your ZIP code or the ZIP code of the post office picking up your mail. If your device prints an incorrect ZIP code, a Pitney Bowes representative must resolve this issue. Contact technical support for assistance. Pitney Bowes Operator Guide September 2024...
Page 95 sub sub account (last possible level of the hierarchy) Important: Only the lowest level of the account hierarchy is chargeable. This means that the lowest level of the account has the transactions applied to them. Account with no sub accounts - When you create an account with no sub accounts, you charge postage to that account. This is because the account does not have sub or sub sub accounts. Account with sub account or sub sub account - When you create a sub account or sub sub account, you charge postage to the lowest level (the sub account or sub sub account). Account hierarchy examples Top level account Engineering Account with sub accounts Pitney Bowes Operator Guide September 2024...
Page 96 Account with sub sub accounts Engineering; Sub account - Software; Sub sub account - Graphics and Layout; Sub sub account - Design Engineering; Sub account - Hardware; Sub sub account - Quality Approval; Sub sub account - Testing Turning Print on Envelopes account passwords on or off for printing postage You can protect each account from unauthorized access by turning account passwords on. 1. Tap Print on Envelopes on the Home screen. 2. Tap Account. 3. Tap Preferences. 4. Tap Manage Accounts. Pitney Bowes Operator Guide September 2024...
Page 97 6. Tap the back arrow on the top left side of the screen to return to the list of accounts. 7. Tap Cancel to return to the Mail screen. Adding a Print on Envelopes account You can add a Print on Envelopes account to track your costs for printing postage on envelopes. Accounting is a feature that is optional and needs enabling if you want to use it. Contact your Pitney Bowes Sales Representative for information about options and pricing. 1. Tap SendPro Apps on the Home screen. 2. Tap Manage Accounts. 3. Tap Create new account. 4. Tap Create a new account for a new account. 5. Enter the account name in the Enter account name field. Account names can be up to 75 characters long. If the keyboard does not pop up, tap the line in the gray box. 6. Enter a unique code in the Code field to identify each account. Codes can be alphanumeric. Codes help you locate accounts more easily. Pitney Bowes Operator Guide September 2024...
Page 98 11. Press the back arrow to return to the account list. Editing an account Edit an account when you want to change the account name, code, description, status or password. Important: Once you charge postage to an account, you cannot change the account name or code. 1. Tap SendPro Apps on the Home screen. 2. Tap Manage Accounts. 3. Tap Edit account. 4. Tap the account you want to edit. 5. Select OK. 6. Make your changes, such as edit the account name, code, description, status or password. 7. When finished, tap anywhere on the screen outside of the fields. 8. Tap OK to return to the Accounts screen. 9. Tap the back arrow to return to the list of accounts. 10. Tap Cancel to return to the Print on Envelopes screen. Making an account inactive Setting the account status to inactive prevents anyone from charging postage against an account. Pitney Bowes Operator Guide September 2024...
Page 99 2. Tap Manage Accounts. 3. Tap Delete account. The list of available accounts appears. 4. Tap the account you want to delete. 5. Tap OK. 6. Tap Yes, delete account to confirm. 7. Tap OK. 8. Tap the back arrow t o return to the SendPro Apps screen. 9. Tap Close to return to the Home screen. Creating presets for printing postage Create presets to store a group of commonly-used settings. Presets can store settings such as a postage class, an account and a graphic. The maximum number of presets you can have is 21. This includes the default preset. 1. Tap Print on Envelopes on the Home screen. 2. Tap Class, select the class and any special services, messages or graphics. Pitney Bowes Operator Guide September 2024...
Page 100 Managing Printing on Envelopes 3. Verify the settings in the Print on Envelopes app. 4. Tap the star in the Preset box. Important: You must modify something in the Print on Envelopes app for the Preset star to appear. 5. Tap Save New Preset to save it. If you wish to save it and replace the default s etting, tap Replace Default Preset. 6. For a new preset, enter a name, then tap Save. Viewing presets for printing postage 1. To view the presets, tap the Preset box on the Print on Envelopes screen. 2. Tap each preset to view its settings. Pitney Bowes Operator Guide September 2024...
Page 101 1. Tap Print on Envelopes on the Home screen. 2. Tap Preset. 3. Tap the preset you want to use, then tap Apply Preset. If you select a preset and do not use it within about one minute, the Print on Envelopes screen restores the default preset values. The same is true when you switch your device off or it enters sleep mode. Modifying presets for printing postage Modify a preset to rename a preset, replace the default preset or delete a preset. 1. Tap Print on Envelopes on the Home screen. 2. Tap Preset. 3. Tap the preset you wish to modify. 4. Tap Options. 5. Tap the option you want. Setting the default preset timer The default preset timer will reset your device to your most commonly-used settings. By default, the preset timer resets your device after one minute of inactivity. You can change this time if necessary. Pitney Bowes Operator Guide September 2024...
Page 102 Managing Printing on Envelopes 1. Tap Settings. 2. Scroll down to the Envelope Printer Settings section. 3. Tap Postage Refills. 4. Tap Default Preset Timer. 5. Use the slider to set the time between 1 and 9 minutes. 6. To save the value and exit the screen, tap the back arrow or Home. Pitney Bowes Operator Guide September 2024...
Page 103 6 - View and Print Reports In this section Viewing a receipt when refilling postage Viewing the total spent on printing postage Viewing the refill history for printing postage Printing a funds report Running account reports Emailing an account report Setting the report period for an account Setting the account report preferences Printing a scale report...
Page 104 4. Tap Advanced to view the total amount of postage spent and the number of pieces printed. Viewing the refill history for printing postage View a report showing all your postage refill history. 1. Open the Refill History screen: Tap SendPro Apps on the Home screen, then tap Print Refill Receipt > Refill History, or Tap the History & Reports icon in the application drawer, then tap Refill History. 2. Tap on a postage refill to open a Refill Receipt. Important: At this time, you can only view the report. Printing a funds report Print a funds report if you need a report showing the total number of mailpieces sent. The funds report provides the following information about your device: Pitney Bowes Operator Guide September 2024...
Page 105 6. Tap the back arrow to return to the Print on Envelopes app. Running account reports Run account reports to show how you spent your postage for a specific account or for all accounts over various time periods. 1. Tap SendPro Apps on the Home screen. 2. Tap Manage Accounts. 3. Tap Reports. 4. If this is the first time you are running a report: a. Tap Report Period and set the time range for your reports. b. Tap Preferences and set how to you wish to identify the accounts. 5. Set the report period. 6. Tap View & print reports. 7. Tap to select a report. 8. Tap Next. Pitney Bowes Operator Guide September 2024...
Page 106 To view the report on the screen, tap View Report. Tap Actions to save the report under a new name, delete, print, or email the report. In order to print a report, you need an optional report printer. Emailing an account report Email an account report to keep a record of how much departments or clients have spent on their postage over specific time periods. 1. Tap SendPro Apps on the Home screen. 2. Tap Manage Accounts. 3. Tap Reports. 4. Tap View & print reports. 5. Tap the report to select it. 6. Tap Next. 7. Tap Actions or View Reports at the bottom of the screen. 8. Tap Email Report. Pitney Bowes Operator Guide September 2024...
Page 107 9. Tap in the Please enter the recipient mail address box and enter the recipient's email address. The email address you enter will remain until you turn off then turn on the device. 10. Tap t he file type you wish to send: xlsx (Excel), csv (comma-separated values), pdf (Portable Data Format). 11. Tap Send. The report appears from no-reply@pb.com. Setting the report period for an account Set the reporting period of an account report by setting its start and end dates. 1. Tap SendPro Apps on the Home screen. 2. Tap Manage Accounts. 3. Tap Reports. 4. Tap Report period. Pitney Bowes Operator Guide September 2024...
Page 108 5. Select the calendar image next to the Start date of fiscal year field. a. Select a date on the calendar. b. Select SET. The End date of the fiscal year is set based on the start date you enter. You cannot enter this date manually. 6. Select the Default reporting period field. a. Select a report period type. b. Select OK. 7. (Optional) Tap Previous year and Next year to view the reporting periods for the previous and next year. Tap up and down to scroll through the list of reporting periods for the current year. 8. Tap OK to return to the Reports screen. Setting the account report preferences Set the account report preferences to select the account level you wish to report on (Account, Sub account or Sub sub account). You can also choose how you want to identify accounts: by Name or by Code. Pitney Bowes Operator Guide September 2024...
Page 109 1. Tap SendPro Apps on the Home screen. 2. Tap Manage Accounts. 3. Tap Reports. 4. Tap Preferences. 5. Tap to select how you want to identify accounts: by Name or by Code. 6. Select the account level you wish to report on: Account, Sub account or Sub sub account. 7. Tap OK to return to the Reports screen. Printing a scale report Follow these steps to print a scale report. 1. Tap Settings. 2. Scroll down Advanced Device Options and tap About this C-Series. 3. Tap Print Report, then tap Scale Report. 4. Insert an envelope or tape to print the report. Pitney Bowes Operator Guide September 2024...
Page 110 View and Print Reports Pitney Bowes Operator Guide September 2024...
Page 111 7 - Maintenance In this section Checking the postage print quality Printing a test pattern Checking the ink level Replacing the ink cartridge Changing the ink waste pad Cleaning the printhead Installing the printhead Cleaning the moistener brush and wick assembly Filling the moistener tank Avoiding envelope sealing issues Preventing envelope feeding problems Moving the SendPro C Lite, SendPro C, SendPro+...
Page 112 Printing a test pattern Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge. 1. Tap Settings. 2. Scroll down and tap Mail Printer Maintenance. 3. Tap Print Test Pattern. 4. Insert the envelope into the device when the message "Print a Test Pattern?" appears. 5. Examine the pattern printed on the envelope: Tap Done if the lines are unbroken and match the "Good" test pattern shown on the display. Tap Clean Print Nozzle if the test pattern has missing or incomplete lines Once the cleaning operation completes, you must print another test pattern. If this new pattern still has broken or missing lines, you may need to replace the ink cartridge or clean or replace the printhead. If you see no improvement in print quality, do not repeat the cleaning, a s cleaning the print nozzles consumes ink. Pitney Bowes Operator Guide September 2024...
Page 113 Maintenance Good Test Pattern Bad Test Pattern Checking the ink level Check the ink level to ensure you have enough ink in your device. 1. Tap Settings. 2. Scroll down and tap Envelope Printer Maintenance. Pitney Bowes Operator Guide September 2024...
Page 114 Maintenance 3. View the level of remaining ink. 4. Tap Done to exit the screen. Replacing the ink cartridge Replace the ink cartridge when the low ink warning appears. This ensures your device is in optimal working condition. 1. Tap Settings. 2. Scroll down and tap Mail Printer Maintenance. 3. Tap Install Ink. 4. Lift the top cover. The ink cartridge moves to the front position. Pitney Bowes Operator Guide September 2024...
Page 115 Maintenance 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. 6. Insert the new ink cartridge, then close the ink cartridge guard. Pitney Bowes Operator Guide September 2024...
Page 116 7. Close the top cover. 8. The cartridge repositions itself and the Mail Printer Maintenance screen appears. 9. Print a test pattern to ensure that your ink cartridge installs properly. Changing the ink waste pad Your device catches excess ink in a waste tank with a disposable pad. You will receive the following message at the top of the Print on Envelopes screen approximately 30 days before the ink waste tank becomes full: "Ink waste pad is almost full. If you print often, replace it soon to avoid ink overflow." If the message is showing on the screen follow these steps: To purchase replacement waste pad Tap Buy Pad. The Supplies app appears where you can order a new pad right from the device. Pitney Bowes Operator Guide September 2024...
Page 117 4. After you slide the waste tray with the new pad back in place, tap Reset Ink Waste Counter to continue. 5. Use the keypad to enter the reset code. 6. After you enter the code, the message "Your Ink Waste Pad is Ready to Use" displays. If you do not see this message, or if you still get a message that the waste tank is full, restart the device. If that fails to clear the message, contact Pitney Bowes support. If the message no longer appears on the screen follow these steps: If you need a replacement waste pad, use the Supplies app to purchase the pad. To replace the pad: 1. Tap Settings. 2. Scroll down and tap Envelope Printer Maintenance. Pitney Bowes Operator Guide September 2024...
Page 118 3. Tap on Install Ink Waste Pad. 4. The instructions for replacing the existing pad display on the screen. 5. Follow the steps in each screen. To advance from one screen to the next, swipe to the left on the screen. 6. After you slide the waste tray with the new pad back in place, tap Reset Ink Waste Counter to continue. 7. Use the keypad to enter the reset code. 8. After you enter the code, the message "Your Ink Waste Pad is Ready to Use" displays. If you do not see this message, or if you still get a message that the waste tank is full, restart the device. If that fails to clear the message, contact Pitney Bowes support. Cleaning the printhead If you clean the print nozzle and you still get a bad test print pattern, try cleaning the printhead. 1. Tap Settings. 2. Scroll down and tap Mail Printer Maintenance. 3. Tap Install Printhead. 4. Lift the cover. The ink cartridge moves to the front position. Pitney Bowes Operator Guide September 2024...
Page 119 Maintenance 5. Flip the ink cartridge cover open. 6. Remove the ink cartridge. 7. Squeeze the tabs on either side of the printhead. Pitney Bowes Operator Guide September 2024...
Page 120 Maintenance 8. While squeezing, lift and tilt to the printhead to the right. The printhead should come up out of the device. 1. Grooves. 2. Peg. 3. Tab. 9. Clean off the printhead by wiping the surface of the printhead with a dry, lint-free cloth or a foam swab. Pitney Bowes Operator Guide September 2024...
Page 121 Maintenance 10. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Warning: If you do not seat the printhead correctly it can damage the device. 1. Grooves. 2. Peg. 3. Tab. Pitney Bowes Operator Guide September 2024...
Page 122 Maintenance 11. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward when placed correctly. 12. Install the ink cartridge and close the guard. Pitney Bowes Operator Guide September 2024...
Page 123 Maintenance 13. Close the cover. The ink cartridge moves back to the original position. 14. Tap Done. 15. Print a print test pattern to be sure that your printhead is functioning properly. 16. If the test pattern looks good, tap Done. Installing the printhead You may need to install a new printhead when the existing printhead i s producing poor print quality. 1. Tap Settings. 2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Printhead. 4. Lift the cover. The ink cartridge moves to the front position. Pitney Bowes Operator Guide September 2024...
Page 124 Maintenance 5. Flip the ink cartridge cover open. 6. Remove the ink cartridge. 7. Squeeze the two gray tabs on either side of the printhead. Pitney Bowes Operator Guide September 2024...
Page 125 Maintenance 8. While squeezing, lift and tilt the printhead to the right. The printhead should come up out of the device. 1. Grooves. 2. Peg. 3. Tab. 9. Unwrap the new printhead and remove the protective strip. Pitney Bowes Operator Guide September 2024...
Page 126 Maintenance 10. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Warning: If you do not seat the printhead correctly it can damage the device. 1. Grooves. 2. Peg. 3. Tab. Pitney Bowes Operator Guide September 2024...
Page 127 Maintenance 11. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward when placed correctly. 12. Install the ink cartridge and close the guard. Pitney Bowes Operator Guide September 2024...
Page 128 Maintenance 13. Close the cover. The ink cartridge moves back to the original position. 14. Tap Done. 15. Print a print test pattern to be sure that your printhead is working properly. Cleaning the moistener brush and wick assembly Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly. 1. Unscrew the plastic thumbscrew under the moistener base. Pitney Bowes Operator Guide September 2024...
Page 129 Maintenance 2. Lift the moistener brush assembly off the top of the moistener base. 3. Turn the assembly over and slide the moistener brush out of the holder. Pitney Bowes Operator Guide September 2024...
Page 130 Maintenance 4. Locate the wick on the moistener base. 1. Wick. Pitney Bowes Operator Guide September 2024...
Page 131 Maintenance 5. Remove the metal grate and wick from the moistener base. Pitney Bowes Operator Guide September 2024...
Page 132 Maintenance 6. Clean the brush and wick with water and rinse thoroughly. 7. Place the wick back in the metal grate and replace the grate in the moistener base. 8. Slide the moistener brush back into the holder. 9. Replace the moistener brush assembly on top of the moistener base and secure with the plastic thumbscrew. 10. If your envelopes still are not sealing properly, you can order a Moistener Replacement Kit by visiting our supplies website. Filling the moistener tank Your device will n eed refills of E-Z Seal® in order to seal envelopes. Follow these steps to fill the moistener tank. Pitney Bowes Operator Guide September 2024...
Page 133 Maintenance 1. Check the level of E-Z Seal® in your moistener tank (1). 2. Add enough E-Z Seal® to bring the sealant level up to the bottom of the fill hole (2). Do not overfill the tank. 3. If the tank is empty, allow 30 minutes for the moistener brush and wick to get completely wet. Avoiding envelope sealing issues Prevent sealing issues by: Having enough sealant in the moistener tank. Placing the envelope correctly on the feed deck. Maintaining the wick or brush in the moistener. 1. Check the level of sealant in the moistener tank. Add more if required. Pitney Bowes Operator Guide September 2024...
Page 134 Maintenance 2. Slide the envelope flap under the edge of the feed deck when inserting an envelope. Otherwise, the moistener cannot wet the flap. 3. If the moistener tank is full, and your envelopes are still not sealing correctly, clean or replace your moistener brush and wick. Preventing envelope feeding problems Ensure you feed envelopes correctly to help prevent feeding problems. Feeding mail 1. For your first envelope, hold the far edge of the envelope against the back wall of the feeder. 2. Slide the envelope into the feeder until you feel it touch the rollers. You hear the motor begin. Do not release the envelope until the feeder grabs it to pull it through the device. Pitney Bowes Operator Guide September 2024...
Page 135 Hold the envelope against the back wall to avoid skews If you do not hold the envelope against the back wall, it can feed in crooked or skewed. A skewed envelope can either exit the device with no postage applied or cause a jam. The message Clear Paper Jam appears. This could deduct funds. Even a minor skew that may be difficult to see can cause a jam. Preventive action To prevent envelope feeding problems: Using a can of non-flammable compressed air, blow on the feed deck on the left side and work toward the transport deck on the right side. Make sure to remove all the dust and debris. Moving the SendPro C Lite, SendPro C, SendPro+ Move your device safely, whether you are moving it across the room or to a new facility. 1. If you have a scale, remove it from the device. 2. Remove the moistener assembly. O nce you have removed and cleaned the assembly, place it in a zip-top bag to prevent any remaining fluid from leaking. 3. Remove the ink cartridge. O nce you get the ink cartridge out, place it in a zip-top bag. 4. Close the top cover. 5. Remove all USB cables and optional peripherals such as printers or scanners. Pack them with the device. 6. Unplug the power cord and pack it with the device.
Page 136 Maintenance 9. Re-install the ink cartridge. 10. Re-install the moistener assembly. If you're moving to a new ZIP Code the device will need to be updated. Pitney Bowes Operator Guide September 2024...
Page 137 8 - Supplies In this section Ordering supplies...
Page 138 Supplies Ordering supplies Visit our supplies website t o order supplies for your device. Pitney Bowes Operator Guide September 2024...
Page 139 9 - Device Information In this section USPS requirements Key in Postage Sections of the meter impression Finding the SendPro application software version Postal Security Device Parts of the SendPro C Lite, SendPro C, SendPro+ 142 Connections on the back Specifications Material specifications...
Page 140 Device Information USPS requirements Since your postage device (Postal Security Device) is licensed by the USPS, you must follow a few basic requirements. Mail must have the correct date and postage amount in the postage . Metered mail must bear the ZIP Code™ location of the post office where the device is registered. If you move to another ZIP Code™ location, you must update the ZIP Code. Visit Pitney Bowes support. The USPS requires a postal inspection of your device every 120 days. Each time you refill your device through the network, the PB Postage device Payment System computer automatically performs a postal inspection. The postage tape you use must meet USPS specifications. Key in Postage The USPS requires your postage to be calculated using a scale. This ensures that your mail always has the correct postage, and that you are not overpaying, or having mail returned for insufficient postage. Key in Postage is not available on any of the SendPro C devices. Sections of the meter impression The meter impression contains elements that identify the mailer and the type of mail. Pitney Bowes Operator Guide September 2024...
Page 141 Device Information 1. Postage amount 2. Date 3. Meter serial number 4. ZIP Code™ of the machine 5. Datamatrix barcode - contains tracking information 6. Optional postal inscription and class. 7. Optional graphic or Postal Endorsement (Postal Endorsements are official USPS instructions that print on the mailpiece). Finding the SendPro application software version SendPro is the software that runs many features on your device. If you need to check which version you have, follow these steps. 1. Tap Settings. 2. Scroll to Advanced Device Options. 3. Tap About this Device. Pitney Bowes Operator Guide September 2024...
Page 142 Device Information 4. Scroll down to the Applications section and locate the SendPro™ setting. This is the most current software version. 5. Tap Cancel to exit the s creen. Postal Security Device The postage meter on your mailing system is a Postal Security Device (PSD) that secures your postage funds. It includes the latest technology approved by USPS. This technology eliminates the need for USPS to perform physical inspections, thereby making your device easier and more convenient for you to use. Parts of the SendPro C Lite, SendPro C, SendPro+ Familiarize yourself with the parts of your SendPro C Lite, SendPro C, SendPro+. Pitney Bowes Operator Guide September 2024...
Page 143 2. Color touchscreen display - P rovides access to the apps available on your device. 3. Ink access cover - Allows access to the ink cartridge. Find the model and serial numbers inside. 4. Envelope stacker - Mail collects here after the printing process. 5. Paper jam lever - If a stall occurs on the transport deck, turn this to clear the envelope, post card or tape strip. 6. Envelope moistener - Moistens the flap of the envelope. 7. Semi-automatic feeder - Feeds and seals envelopes. Also feeds postcards and tape strips. 8. Optional thermal label printer - Not included in System Weights & Measures builds. Connections on the back Familiarize yourself with the ports on the back of your device. Pitney Bowes Operator Guide September 2024...
Page 144 Device Information 1. USB port type A host - Connect a B arcode scanner, external printer or external scale to these ports. 2. USB port, type B host - Service personnel use only. 3. RJ45 - Use for a wired network connection. Specifications Review the specifications of your SendPro C Lite, SendPro C, SendPro+ including the throughput, ink cartridge yield and other component details. Power requirements 100-240 VAC, 50/60 Hz, 1.0 A Operating Temperature 55°F to 95°F Sound Level Less than or equal to 70 dBA re 20 micro Pascal in accordance with ISO 7779, ISO 3744, or ISO 3741. Pitney Bowes Operator Guide September 2024...
Page 145 Device Information Dimensions 1. Length 16.5 in 2. Width 15.5 in 3. Height 11.25 in Weight 17.6 lbs Throughput (Letters Per Minute) SendPro® C Lite - 50 letters per minute SendPro® C, SendPro®+ - up to 65 letters per minute Actual throughput varies, depending on the material used, device condition, use of moistener, etc. Pitney Bowes Operator Guide September 2024...
Page 146 Ink Cartridge Life 17 ml cartridge - yields up to 1,500 impressions. (Actual ink yields vary with usage and environmental conditions). 35 ml cartridge - yields up to 3,000 impressions. (Actual ink yields vary with usage and environmental conditions). Ports 1. USB port type A host - Connect a B arcode scanner, external printer or external scale to these ports. 2. USB port, type B host - Service personnel use only. 3. RJ45 - Use for a wired network connection. Display 7-inch tablet (169 pixels/inch) Print Resolution 300 H x 600 V dpi Print Image Area 1 in x 7 in Pitney Bowes Operator Guide September 2024...
Page 147 Device Information Tapes and Strips Self-adhesive, dual tape strip for use on mailpieces that are too large to run in the device. Ideal for adding postage to oversized envelopes, priority mail and packages. Postal Inscriptions Up to 60 inscriptions preloaded on the device. Graphics Up to 60 graphic ads on the device. Connectivity Options Wired Ethernet connection. Wireless connectivity. SendPro Cellular connectivity device. Material specifications Review the material specifications i ncluding the minimum and maximum envelope sizes, envelope stack height, and tape size details. Pitney Bowes Operator Guide September 2024...
Page 148 Device Information Envelope dimensions 1. Maximum height: 13 in. 2. Maximum width: 15 in. 3. Envelope flap depth, maximum: 3 in 4. Minimum height: 3.5 in 5. Minimum width: 4.75 in 6. Envelope flap depth, minimum: 7/8 in Envelope Thickness Minimum: 0.02 in Maximum: 3/8 in Pitney Bowes Operator Guide September 2024...
Page 149 Device Information Stack Height for Mail 3 in – This is the height of the inner edge of the side guide Envelope Weight Minimum: 0.035 oz Maximum: 16 oz Tape Size Minimum: 1.75 x 4 in Maximum: 1.76 x 8 in For a proper seal, the envelope’s minimum flap angle must meet the following criteria: For envelopes with a flap length from 1-2.36 in, the minimum flap angle is 18 degrees. For envelopes with a flap length greater than 2.36 in to the maximum flap length for the particular model, the minimum flap angle is 21 degrees. Pitney Bowes Operator Guide September 2024...
Page 150 Device Information 1. Flap length. 2. Minimum flap angle. 3. Mail processing direction. 4. Mailpiece length. 5. Mailpiece width. Pitney Bowes Operator Guide September 2024...
Page 151 10 - Contacting Pitney Bowes In this section Contacting Pitney Bowes...
Page 152 Contacting Pitney Bowes Contacting Pitney Bowes Before contacting Pitney Bowes Technical Support: Locate your Product Code Number (PCN) and serial number In order to find the correct information for your device, you need to know the model number. To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on the rear of the device or under the display cover as shown here. Note that the serial number appears blurred here for security reasons. Be sure to have the following information available before contacting Pitney Bowes Technical Support: Provide a description of the problem What is happening and when Are there any error messages? Pitney Bowes Operator Guide...
Page 153 Describe your attempts to fix the problem What steps have you already tried to fix the problem? If you tried, what happened? Contact Technical and Account Support Check the Pitney Bowes support site to make sure you have the latest information about your product. Visit us at: www.pitneybowes.com/support For Pitney Bowes Supplies SendPro C Lite, SendPro C, SendPro+ SendPro C Auto Important: Customer service representatives are available Monday through Friday, 8:00 AM - 8:00 PM EST. Pitney Bowes Operator Guide September 2024...
Page 154 11 - Safety In this section Lithium Ion Battery Agency Compliance Information Important Safety Notes Note for California Customers Only on all Models...
Page 155 This product contains a lithium ion battery. The battery must be recycled or disposed of properly. If you are leasing this product, you m ust return it to Pitney Bowes. Alternatively, contact your local waste disposal or recycle facility for instructions on how to dispose of it properly. Agency Compliance Information Agency Compliance Information can be found in the product’s user guide. T he user g uide is available for download at: http://www.pitneybowes.com/us/support. Important Safety Notes Follow the normal safety precautions for all office equipment. Please read all instructions before you attempt to operate the system. Save these instructions for future use. Use only Pitney Bowes-approved supplies, in particular aerosol dusters. Improper storage and use of aerosol dusters or flammable aerosol dusters can cause an explosive-like condition that could result in personal injury and/or property damage. Never use aerosol dusters labeled flammable and always read instructions and safety precautions on the duster label. Use the power cord supplied with the machine and plug it into a properly grounded wall outlet that's located near the machine and easily accessible. Failure to properly ground the machine can result in severe personal injury and/or fire. The power cord wall plug is the primary means of disconnecting the machine from the AC supply. The unit is on whenever it is plugged into a live receptacle, even though the operator display may be blank. Pitney Bowes Operator Guide September 2024...
Page 156 Make sure the area in front of the wall outlet into which the machine is plugged is free from obstruction. DO NOT route the power cord over sharp edges or trap it between pieces of furniture. Make sure there is no strain on the power cord. To reduce the risk of fire or electrical shock, DO NOT attempt to remove covers or disassemble the control panel or its base. The cabinet encloses hazardous parts. If you should drop or otherwise damage the unit, call Pitney Bowes. Use only Pitney Bowes approved ink, tape strips, and cleaners. To obtain Material Safety Data Sheets (MSDS) for OSHA requirements, please go to www.pb.com/msds. When prompted, enter the product name, manufacturer, the Pitney Bowes MSDS Number, or reorder number of the item you are interested in. Keep fingers, long hair, jewelry and loose clothing away from moving parts at all times. Avoid touching moving parts or materials while the machine is in use. Before clearing a stall (jam), be sure machine mechanisms come to a complete stop. To prevent overheating, do not cover the vent openings. When removing stalled material, avoid using too much force to protect against minor personal injury and damage to the equipment. Use the equipment only for its intended purpose. Always follow the specific occupational safety and health standards prescribed for your workplace. Caution: In case of an ink spill, leaking ink or excessive ink accumulation, immediately disconnect the power cord from the wall plug and contact Pitney Bowes. All inquiries can be done by visiting www.pitneybowes.com/us/support. Customer Service Representatives are available Monday through Friday, 8:00 AM - 8:00 PM ET. Pitney Bowes Operator Guide September 2024...
Page 157 Safety Note for California Customers Only on all Models Batteries in this product contain perchlorate material. California requires perchlorate-containing products to be accompanied by the following notice: Perchlorate Material - special handling may apply. See: http://www.dtsc.ca.gov/hazardouswaste/perchlorate/ Servicing Please refer to the warranty information if problems occur. For reference purposes, the Pitney Bowes U.S. Service Center contact address is: Pitney Bowes Inc., 3001 Summer Street, Stamford, CT, 06926. All inquiries can be done by visiting www.pitneybowes.com/us/support. Customer Service Representatives are available Monday through Friday, 8:00 AM - 8:00 PM ET. Pitney Bowes Operator Guide September 2024...
Page 158 12 - Third party software In this section Third party software...
Page 159 Commons-codec which is licensed under the Apache License, Version number 2.0. The license can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code for this software is available from https://commons.apache.org/proper/commons- codec/download_codec.cgi. Commons-io which is licensed under the Apache License, Version number 2.0. The license can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code for this software is available from https://commons.apache.org/proper/commons-io/download_ io.cgi. Org.greenrobot:eventbus which is licensed under the Apache License, Version number 2.0. The license can be downloaded from: h ttp://www.apache.org/licenses/LICENSE-2.0.html. T he source code for this software is available from http://greenrobot.org. Org.greenrobot:greendao which is licensed under the Apache License, Version number 2.0. The license can be downloaded from: h ttp://www.apache.org/licenses/LICENSE-2.0.html. T he source code for this software is available from http://greenrobot.org/greendao. FasterXml.jackson.core:jackson-core which is licensed under the Apache License, Version number 2.0. The license can be downloaded from: http://wiki.fasterxml.com/JacksonLicensing. The source code for this software is available from http://wiki.fasterxml.com. Aws-android-sdk-core which is licensed under the Apache License, Version number 2.0. The license can be downloaded from: https://github.com/aws/aws-sdk- android/blob/master/LICENSE.APACHE.txt. The source code for this software is available from https://github.com/aws/aws-sdk-android. Pitney Bowes Operator Guide September 2024...
Page 160 Jakewharton:butterknife which is licensed under the Apache License, Version number 2.0. The license can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code for this software is available from https://github.com/JakeWharton/butterknife. Caverock:androidsvg which is licensed under the Apache License, Version number 2.0. The license can be downloaded from: h ttp://www.apache.org/licenses/LICENSE-2.0.html. The source code for this software is available from https://mvnrepository.com/artifact/com.caverock/androidsvg/1.2.1. Glassfish:javax.annotation which is dual licensed under the CDDL, Version 1.0, and the GNU General Public License, Version 2, June 1991, with the Classpath Exception. The licenses can be downloaded from: https://javaee.github.io/glassfish/LICENSE. The source code for this software is available from https://javaee.github.io/glassfish. CalligraphyXamarin which is licensed under the Apache License, Version number 2.0. The license can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code for this software is available from https://github.com/mikescandy/Calligraphy- xamarin. Newtonsoft JSON.NET which is licensed under the MIT License. The license can be downloaded from: https://github.com/JamesNK/Newtonsoft.Json. T he source code for this software is available from https://github.com/JamesNK/Newtonsoft.Json. MaterialChips which is licensed under the Apache License, Version number 2.0. The license can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. T he source code for this software is available from https://github.com/DoodleScheduling/android-material-chips. Pitney Bowes Operator Guide September 2024...
Page 161 Third party software Android Open Source Project (“AOSP”), which is licensed under the Apache License, Version number 2.0. The license can be downloaded from: http://www.apache.org/licenses/LICENSE- 2.0.html. AOSP also contains the Linux kernel which is licensed under GNU General Public License, Version 2, June 1991 (“GPL”). The license can be downloaded from: http://www.gnu.org/licenses/gpl-2.0.html Copyright © 1989, 1991 Free Software Foundation. For up to three years from PBI’s distribution of this product,you may obtain a complete machine- readable copy of the source code for the Linux kernel under the terms of the GPL, without charge except for the cost of the media, shipping, and handling, upon written request to PBI. Such requests should be sent by e-mail to iptl@pb.com. This product contains Paho.mqtt.java, which is licensed under the Eclipse Public License - v 2.0 and the Eclipse Distribution License - v 1.0. The licenses can be downloaded from https://www.eclipse.org/legal/epl-2.0/ and https://www.eclipse.org/org/documents/edl-v10.php, respectively. The modified source code can be downloaded from: https://github.com/PitneyBowes. Pitney Bowes Operator Guide September 2024...

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