Pitney Bowes SendPro User Manual
Mailstation
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Also See for SendPro:
- User manual (130 pages) ,
- Operator's manual (33 pages) ,
- Quick reference manual (34 pages)
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Summary of Contents for Pitney Bowes SendPro
- Page 1 Shipping & Mailing Postage Meters SendPro® Mailstation User Guide US English Edition SV63352 Rev C January 26, 2021...
- Page 2 Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is...
- Page 3 About this Book The SendPro® Mailstation User Guide is designed to assist in the daily operations of your device. Use this book as a reference, as it includes system operating procedures. Version History Document Part Number Release Date Comments SV63352 Rev. A...
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Page 5: Table Of Contents
Zeroing the scale Entering weight manually Adding postage Advancing the date on the SendPro Mailstation19 Printing a date correction Omitting the date on the SendPro Mailstation 20 Printing a postage correction Printing reports Replacing the ink cartridge Creating a security PIN... -
Page 6: Using Your Device
Printing a USPS shipping label Using the scale Zeroing the scale Entering weight manually Adding postage Advancing the date on the SendPro Mailstation Printing a date correction Omitting the date on the SendPro Mailstation Printing a postage correction Printing reports... -
Page 7: Parts Of The Machine
Using your device Parts of the machine Item Description Printer tray Ink access cover Touchscreen display Scale (may be positioned left, right, or behind the device on the optional stand) Power button and indicator lamp Pitney Bowes User Guide January 2021... -
Page 8: Connections On The Back Of The Device
USB port, type B. This port is inactive and will not support any devices. AC power cable connection. Use only the provided power cable. USB port cover RJ45 (Ethernet) port for a LAN connection. Pitney Bowes User Guide January 2021... -
Page 9: Connecting The Scale
2. Close the cover, allowing the cable to run through the channel under the cover. 3. Position the scale on the left or right side of the device, using the guide pins to hold it in place, OR Place the scale on the optional stand behind the device. Pitney Bowes User Guide January 2021... -
Page 10: Setting Up A Wired Network Connection
5. Tap Continue. If you are unable to connect to the internet, ask your IT department to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below. Related topics: Setting up a proxy server on the SendPro Mailstation. - Page 11 Using your device Setting up a proxy server on the SendPro Mailstation. If you need further assistance, please use the Contact Us options below. Pitney Bowes User Guide January 2021...
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Page 12: Navigating The Home Screen
Using your device Navigating the Home screen The Home screen on the SendPro Mailstation provides the starting point for printing postage. Item Description Mail type Weight received from the scale. Tap here to enter weight manually. Postage balance. Tap here to refill postage. -
Page 13: Printing Postage
Switching between envelope types Entering weight manually Sending Certified Mail Sending Priority Mail Sending international mail Sections of the SendPro Mailstation stamp If you need further assistance, please use the Contact Us options below. Pitney Bowes User Guide January 2021... -
Page 14: Sending International Mail
If you need further assistance, please use the Contact Us options below. Sending Priority Mail You can print Priority Mail® postage from your SendPro Mailstation at full retail cost or print a label from SendPro Online at a 40% discount. -
Page 15: Sending Certified Mail
Printing a shipping label in SendPro Online Related topics: Sections of the meter stamp If you need further assistance, please use the Contact Us options below. Sending Certified Mail You can use your SendPro Mailstation device to send Certified Mail®. Pitney Bowes User Guide January 2021... - Page 16 5. When the device finishes printing, remove the letter. Do not pull the letter out of the machine while the power button is flashing. IMPORTANT: You will need Form 3800 from the Post Office for Certified Mail, and Form 3811 if you use a Return Receipt. Pitney Bowes User Guide January 2021...
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Page 17: Printing A Usps Shipping Label
You can print a USPS shipping label in SendPro Online for Priority Mail, First-Class Package Services, large envelopes over 13oz, and large envelopes needing Extra Services. Using a browser on your PC, go to sendpro.pitneybowes.com. Log into your PB account and print your postage from there. -
Page 18: Using The Scale
If you need further assistance, please use the Contact Us options below. Entering weight manually 1. Tap the Weight section of the Home screen. 2. Enter the weight using the number pad. 3. Tap Apply. Pitney Bowes User Guide January 2021... -
Page 19: Adding Postage
3. Tap Add Postage. If you need further assistance, please use the Contact Us options below. Advancing the date on the SendPro Mailstation If you miss today’s mail pickup, you can print your postage with a future date. 1. Tap the Settings icon. -
Page 20: Omitting The Date On The Sendpro Mailstation
Using your device If you need further assistance, please use the Contact Us options below. Omitting the date on the SendPro Mailstation If you want to use a pre-printed return envelope, card or label on which the postage is prepaid, you must print the postage without a date. -
Page 21: Printing Reports
Using your device Printing reports To view and print your reports, go to SendPro® Online on a computer. Related topics Viewing your history in SendPro Online Exporting a history report from SendPro Online Pitney Bowes User Guide January 2021... -
Page 22: Replacing The Ink Cartridge
4. Lift the ink door by pulling up on the tab. 5. Remove the ink cartridge. Caution: Do not touch the metal parts; they may be hot. Do not shake the ink cartridge; this may cause ink to spill. Pitney Bowes User Guide January 2021... -
Page 23: Creating A Security Pin
On the Home screen, tap the settings (gear) icon. 1. Tap Security PIN. 2. Tap Yes, Create PIN. 3. Enter a four-digit PIN. 4. Verify the PIN. If you need further assistance, please use the Contact Us options below. Pitney Bowes User Guide January 2021... -
Page 24: Changing Your Security Pin
On the Home screen, tap the settings (gear) icon. 1. Tap Security PIN. 2. Tap the On icon. 3. Enter your PIN. 4. In the confirmation screen, tap Yes. If you need further assistance, please use the Contact Us options below. Pitney Bowes User Guide January 2021... -
Page 25: Flashing Power Button
The device is initializing, printing, shutting down, or in a cleaning cycle. Action required Wait until the action is finished Blue, one flash every two seconds What this means The device is in sleep mode Pitney Bowes User Guide January 2021... - Page 26 If you see this during installation, follow the on-screen prompts. The power button will turn steady white after you install the ink. When you are using the device Check to see if ink is installed. Pitney Bowes User Guide January 2021...
- Page 27 Using your device Restart the device. Red, flashing What this means Internal error Action required Restart the device If you need further assistance, please use the Contact Us options below. Pitney Bowes User Guide January 2021...
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Page 28: Safety
2 - Safety In this section Safety information... - Page 29 Always unplug the system and discharge static electricity before using aerosol dusters. Use only Pitney Bowes-approved supplies, in particular aerosol dusters. Improper storage and use of aerosol dusters or flammable aerosol dusters can cause an explosive-like condition that could result in personal injury, property damage, or both.
- Page 30 Caution: In case of an ink spill, leaking ink or excessive ink accumulation, immediately disconnect the power cord from the wall plug and contact Pitney Bowes. All inquires can be done by calling 1-800 522-0020 and following the telephone prompts.
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- Page 32 3001 Summer Street Stamford, Connecticut 06926 www.pitneybowes.com SV63352 Rev C ©2021 Pitney Bowes Inc. All Rights Reserved...
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