Pitney Bowes SendPro Operator's Manual
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Pitney Bowes SendPro Operator's Manual

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SendPro Tablet Operator's Guide

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  • Page 1 SendPro Tablet Operator’s Guide...

  • Page 2: Table Of Contents

    Digital Scale ............................5 Wireless Keyboard ......................... 6 Tablet ..............................10 Charging Doc Pogo ........................11 SETTING UP THE SENDPRO TABLET ..................... 13 Before you set up ......................... 13 After you set up ..........................14 TROUBLESHOOTING ........................... 17 Printer and Tablet Connection Troubleshooting ..............17 Troubleshooting of some common conditions ................

  • Page 3: Introduction

    You can now weigh with ease, compare shipping options, track shipments and manage expenses and costs online. Access SendPro from the integrated tablet or any smart device to meet all your business needs. SendPro Tablet offers an online shipping solution that simplifies the way your office sends parcels through major carriers.
  • Page 4 SendPro Tablet Operator’s Guide Print professionally-looking shipping labels complete with required barcodes for the major carriers. Please refer to Brother QL-1100 User's Guide for the following: Settings and Operations • Maintenance Instructions • Printer Parts Description: Front Image Rear Image...

  • Page 5: Digital Scale

    SendPro Tablet Operator’s Guide Label Printer Specifications: • Connects to the Scale through the USB port • Unit Dimensions (W" x D" x H") 6.7" x 8.7" x 5.9" • Unit Weight (lbs) 3.9 Digital Scale Specifications: PB Scale Model: XJ-3K807 •...

  • Page 6: Wireless Keyboard

    • Image: SendPro Tablet comes with a wireless keyboard with Bluetooth connectivity. Logitech Original K380 Multi-Device Bluetooth Keyboard connects to all Bluetooth® wireless devices. This is a compact, lightweight, Bluetooth keyboard designed for easy use and long life. Type wherever you like, on any compatible computer, phone or Android tablet.
  • Page 7 SendPro Tablet Operator’s Guide Re-pairing a device connection: If a device becomes disconnected from the keyboard, you can easily re-pair the device. On the keyboard • Press and hold down an Easy-Switch button until the status light starts blinking. •...
  • Page 8 SendPro Tablet Operator’s Guide • Follow the onscreen instructions to complete the pairing. • Upon pairing, the status LED on the keyboard stops blinking and remains steady for 10 seconds. K-400 keyboard’s shortcut and function keys streamline navigation, media control and keyboard functions.
  • Page 9 SendPro Tablet Operator’s Guide Show/hide desktop Maximise window Switch screen Media Previous track Play/Pause Next track Mute Volume down Volume up Fn + ins: PC sleep Fn + backspace: Print screen SendPro Tablet Operator’s Guide...

  • Page 10: Tablet

    SendPro Tablet Operator’s Guide Fn + caps lock: Scroll lock Fn + left arrow:Home Fn + right arrow:End Fn + up arrow:Page up Fn + down arrow:Page down F1-F12 keys: To activate F1, simply press on Fn+ back Tablet Specifications: •...

  • Page 11: Charging Doc Pogo

    SendPro Tablet Operator’s Guide The Samsung Galaxy Tab SM-T590 tablet comes with color touchscreen display, to process letters and flats or ship with USPS, UPS, FedEx and Deliv. Charging Dock Pogo When not using the tablet, sit it on the POGO Charging Dock. The POGO pins on the dock make charging easy, with no extra plugging-in required.
  • Page 12 SendPro Tablet Operator’s Guide Home Screen of the Tablet The following apps come pre-installed with the tablet,and will have automatic software updates. • Same Day Delivery SendPro Shipping • Shipping Alerts and Reports • • Shipping Calendar SendPro Insights •...

  • Page 13: Setting Up The Sendpro Tablet

    How to Setup Lock on your Device The SendPro Tablet is shipped unlocked. You need to change the Tablet settings so that a user can enter a PIN to lock the device. To setup a lock and create unlock PIN follow the steps below.

  • Page 14: After You Set Up

    SendPro Tablet Operator’s Guide 2. Choose PIN from the list of locks. Then use the on-screen keyboard to type the PIN that you want to setup for your tablet. Please use the new PIN that you have set, to unlock the tablet.
  • Page 15 SendPro Tablet Operator’s Guide Go to Profile > Password and Security. The "Manage your profile” screen opens. Fill the form to set your new password. SendPro Tablet Operator’s Guide...
  • Page 16 SendPro Tablet Operator’s Guide How to Reset Your Password If you forget your password, you can reset it anytime. Follow the steps below if you want to reset your password. https://www.pitneybowes.us/signin/logon.go?request_locale=en_US#/account/forgot- Go to password. Follow the on screen prompts. SendPro Tablet Operator’s Guide...

  • Page 17: Troubleshooting

    SendPro Tablet Operator’s Guide ROUBLESHOOTING Printer and Tablet Connection Troubleshooting How to remove a label jam: Make sure that the printer is turned off and disconnect the AC adapter. Open the DK Roll Compartment Cover. Remove any jammed labels. Warning - Do not touch the cutter. Personal injury could result.
  • Page 18 SendPro Tablet Operator’s Guide Roller maintenance Cut the DK label and peel the backing from the label. Then, place the adhesive side of the label against the roller and remove the dirt. 1. Print head 2. Roller Exterior of the unit maintenance Wipe any dust and marks from the main unit using a soft, dry cloth.
  • Page 19 SendPro Tablet Operator’s Guide How do I install/change the label roll? To install a new label roll: Make sure that the printer is turned Off. Pull the release levers on both sides of the printer to unlock the DK Roll Compartment Cover.
  • Page 20 SendPro Tablet Operator’s Guide • Check that the DK Roll is threaded straight so that the labels will not be skewed. • Push the first label through the Label Output Slot until the end of the label comes out of the Slot as shown below.
  • Page 21 SendPro Tablet Operator’s Guide boundary. • Do not leave any printed labels in the printer. Doing so will cause the labels to jam. • When not in use, remove any DK Rolls from inside the printer and close the DK Roll Compartment Cover to prevent dust and debris from accumulating in the printer.
  • Page 22 SendPro Tablet Operator’s Guide The power button does not light up. • Is the power cord plugged correctly? Check that the power cord is plugged in. If plugged in correctly, try plugging it to another electrical outlet. Why does this app ask me to allow the access to "Device internal storage" and "Location"?
  • Page 23 SendPro Tablet Operator’s Guide Tap Bluetooth and then tap the cog icon against the paired printer Tap Unpair on the Settings screen. SendPro Tablet Operator’s Guide...
  • Page 24 SendPro Tablet Operator’s Guide On the next screen, tap the printer name from the list that you want to connect to. If the printer is not already paired, then you can also select a printer while printing a label. Select a printer from the list.
  • Page 25 SendPro Tablet Operator’s Guide How to fix tablet Wi-Fi connection For information about the connection settings required on your network, contact your IT department. Tap on settings on the home screen. Tap Wi-Fi in connections section. Choose your Wi-Fi network from the list. If your Wi-Fi network is hidden, tap Add Network to add it.
  • Page 26 Now Long Press for 6-7 seconds on any one Channel button i.e., 1, 2 or 3 (yellow color) to enable the channel of the Bluetooth Device. Go to Settings and enable the Bluetooth of your SendPro Tablet. Now tap Scan and search the keyboard device name on the screen to connect. For example, Keyboard K380.
  • Page 27 SendPro Tablet Operator’s Guide A passcode will appear and then enter the same passcode in the Bluetooth keyboard and press keyboard enter button. QL-1110 NWB Bluetooth printing error message: SendPro Tablet Operator’s Guide...
  • Page 28 SendPro Tablet Operator’s Guide File Not Found - This message is shown when the device is not connected to Internet or File is corrupted or • storage permission is denied. Unable to download file - This message is shown when the device is not connected to Internet.

  • Page 29: Troubleshooting Of Some Common Conditions

    SendPro Tablet Operator’s Guide ERROR_TEMPLATE_NOT_CONTROL_MODEL Error: Selected model does not support removing templates / getting the template list ERROR_TEMPLATE_NOT_EXIST Error: Template in the printer does not exist ERROR_BUFFER_FULL Error: Buffer full ERROR_TUBE_EMPTY Error: Tube empty ERROR_TUBE_RIBBON_EMPTY Error: Tube ribbon empty...
  • Page 30 SendPro Tablet Operator’s Guide - When sending a template as a .blf file, make sure that the model name is correct in file and then transfer the data again. JPG file error Confirm the size of .jpg files, and then transfer the data again.

  • Page 31: Indicators Light On The Printer And Their Descriptions

    SendPro Tablet Operator’s Guide Check printer lights Indicators Light on the Printer and their Descriptions The indicators light blink to indicate the printer's status. The following symbols are used in this FAQ to explain the meaning of the different indicator colours and patterns.
  • Page 32 SendPro Tablet Operator’s Guide Bluetooth pairing Receiving data Cancelling the print job Switching to mass storage mode The DK Roll Compartment Cover is open. Resetting mode is On. The printer is in System Off mode. The printer is in Cooling mode.
  • Page 33 （Twice for 2 seconds） USB host unsupported device connection error USB host HUB connection error (Three times for 2.5 seconds) System error (Flashes rapidly) For any queries, please contact Pitney Bowes support at 1877-213-7284. Happy Sending! SendPro Tablet Operator’s Guide...

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