Related Manuals for 3Com 3C10399A
Summary of Contents for 3Com 3C10399A
- Page 1 Entry Telephone Guide ® NBX Networked Telephony Solutions System Release 5.0 Part Number 900-0211-01 Published February 2005 http://www.3com.com/...
- Page 2 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.
-
Page 3: Table Of Contents
Transfer a Call Conference Calls NBX M ESSAGING NBX Messaging Components Important Considerations Changing Your Password Security Tips Changing Your Name Announcement and Personal Greetings Listening to NBX Messages Message Indicators Listening from Your Computer Listening from Your 3Com Telephone ELEPHONE... - Page 4 Dialing a Call Forwarding Incoming Calls Putting a Call on Hold Transferring a Call Direct Mail Transfer Listening from Any Internal 3Com Telephone Listening from an External Location Managing Your Messages Information About Your Messages Viewing System Groups Creating Personal Groups...
- Page 5 Establishing a Conference Call Disconnecting the Last Person That You Called More About Conference Calls Setting the Volume ERSONALIZING Guidelines About Features on NBX Telephones Ringer Tones Speed Dials Personal Speed Dials System-wide Speed Dials Printing Speed Dial Lists Off-Site Notification Managing Off-site Notification Using the Telephone Do Not Disturb Preventing Unauthorized Use of Your Telephone...
- Page 6 Using Message Waiting Indicator to Telephone Dialing a Call to a Remote Office Using Pulse Dialing Additional Applications NBX Tones Feature Codes with 3Com Telephones Using Feature Codes Connecting the Telephone Attaching the 3100 Support Bracket Moving Your Telephone Swapping Telephones...
-
Page 7: About This Guide
Devices documented in this guide include: Telephones 3Com 3100 Entry Telephone If the information in the release notes (readme.pdf) on the NBX Resource Pack CD differs from the information in this guide, follow the instructions in the release notes. -
Page 8: How To Use This Guide
In some business environments, this person may be a switchboard operator. User A person who has a single 3Com Telephone or an analog telephone connected to the NBX system through an ATC card or the single-port ATA device. -
Page 9: Documentation
Table 3 Table 3 Icons Documentation The documentation set for 3Com NBX Networked Telephony Solutions is designed to help NBX telephone users, installers, and administrators maximize the full potential of the system. The NBX Resource Pack CD contains many guides to the NBX products and their related 3Com applications. -
Page 10: Comments On The Documentation
Documentation documentation more useful to you. Please send your e-mail comments about this guide or any of the 3Com NBX documentation and Help systems to: Voice_TechComm_Comments@3com.com Include the following information with your comments: As always, please address all questions regarding the NBX hardware and software to your 3Com NBX Voice-Authorized Partner. -
Page 11: Getting Started
As soon as you are given a telephone and extension number, you need to set up a password and record your name announcement and personal greeting. This chapter covers these topics: For how to access NBX® features from an analog telephone, set your password as described next and then see the NBX Feature Codes Guide in the NBX NetSet™... - Page 12 If your system uses a voice messaging application other than NBX Messaging, use this code sequence to change your password for the NBX NetSet utility. 3Com recommends that you use the same password for the NBX NetSet utility and your voice messaging application.
-
Page 13: Nbx Netset Utility
After you have set your initial NBX password, continue to follow the voice prompts to record your name announcement. Your name announcement tells callers that they have reached your voice mailbox. Then follow the voice prompts to record your personal greeting. Your personal greeting lets callers know important information about you, for instance, that you are on vacation, available at another number, or unavailable for a specified amount of time. -
Page 14: Starting The Nbx Netset Utility
NBX NetSet Table 5 Navigation Icons Utility Click the icons below the window to go directly to these features: One-Touch Speed Dials (not available on 3Com® 3100 Entry Telephone) Off-Site Notification Icon Action Where You Go... -
Page 15: Quick Reference Guides
Telephone Guides (including this guide) NBX Feature Codes Guide Quick Reference To open and print a copy of the Quick Reference Guides for the most Guides frequently used features on your telephone: 1 Log in to the NBX NetSet utility. See earlier in this chapter. - Page 16 1: G HAPTER ETTING TARTED...
-
Page 17: Om 3100 Entry Telephone
This chapter describes the buttons, controls, and features on the 3Com® 3100 Entry Telephone. The chapter covers these topics: Telephone Buttons and Controls Hook Switch Features For how these features work on an analog telephone that is connected to the NBX® system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet™... -
Page 18: Telephone Buttons And Controls
“Setting the Volume” 5 Message button — Accesses your voice mail messages through the NBX Messaging system. See NTRY ELEPHONE shows the buttons and controls on the 3Com 3100 Entry “Feature Codes with 3Com Telephones” Chapter “Listening to NBX Messages” Chapter... -
Page 19: Hook Switch Features
See 8 Handset Hook Switch Quickly press and release the hook switch on the 3Com Entry Telephone Features to hold a call, transfer a call, or establish a conference call. This is sometimes called hook flash. - Page 20 2: 3C 3100 E HAPTER NTRY ELEPHONE Follow these rules for timing the press and release of the hook switch: If you press and then release the hook switch too quickly, the system ignores the signal. If you press and then hold the hook switch for too long, the system interprets that you have hung up and returns you to dial tone.
-
Page 21: Nbx Messaging
NBX M This chapter describes the NBX messaging features. It covers these topics: NBX Messaging A key component of the NBX Networked Telephony Solutions is the Components NBX Messaging system, which includes voice mail, off-site notification, and several administrative features. Voice mail allows callers to leave voice messages in your voice mailbox when you are not able to answer your telephone. -
Page 22: Important Considerations
Use the feature code method described in and change the NBX NetSet utility password. 3Com recommends that you use the same password for your voice messaging system and for the NBX NetSet utility. “Setting Up Your Chapter 1 for details. -
Page 23: Security Tips
Security Tips Changing Your You set name announcement and personal greeting when you first set Name your voice mail. See Announcement and for the First Time” Personal Greetings ensure that callers hear up-to-date information. You can record up to five personal greetings and choose which to use from the telephone. -
Page 24: Listening To Nbx Messages
Also see this chapter. Listening to NBX You can listen to your NBX voice mail messages from your 3Com® Messages Telephone, from any touch-tone telephone, or by logging in to the NBX NetSet utility. After you listen to messages, you can save or delete them to clear them from the New Messages queue. -
Page 25: Listening From Your Computer
2 At the prompt, dial your password and press #. 3 See Listening from Any To listen to your messages from any 3Com Telephone other than your Internal 3Com own within your NBX system: Telephone 1 Pick up the handset and press the Message button. -
Page 26: Managing Your Messages
3: NBX M HAPTER ESSAGING Managing Your Use these buttons to manage your messages: Messages Table 6 Managing Messages If you call the main telephone number of your organization and: The Automated Attendant answers — Press * * during your personal greeting. -
Page 27: Information About Your Messages
Information About To listen to date, time, and sender information about a message in your Your Messages mailbox, press 6 during or after the message, and then press one of these buttons: Replying to a You can send a reply to a voice mail message, provided that the NBX Message system has received the necessary caller ID information. -
Page 28: Forwarding A Message
3: NBX M HAPTER ESSAGING Forwarding a You can forward most messages, with or without comments. Message If you receive a message that is marked Private, you cannot forward it. To forward a message: 1 Log in to your voice mailbox at your telephone or remotely. 2 Listen to a message that you want to forward, and press 5. -
Page 29: Creating And Sending A Message
Creating and To create and send a message directly without actually making a call, Sending a Message follow these steps: 1 Log in to your mailbox at your telephone or remotely. 2 Dial 2 to select Create and Send a Message. 3 At the tone, record a message that is at least 2 seconds long, and press # to end the recording. -
Page 30: Using Voice Mail Group Lists
3: NBX M HAPTER ESSAGING Using Voice Mail A Voice Mail Group, also called a mail group or mail list, is a collection of Group Lists extensions with a special “group number.” Use it to send a message to everyone on the list at the same time. A Voice Mail Group is not the same as an ACD Group, Hunt Group, or Calling Group. -
Page 31: Modifying Or Deleting Personal Groups
7 Dial one of these destination numbers plus #: The internal extension or mailbox number of the recipient A speed dial number. See Another personal or system group list number A VPIM extension A site code plus extension (to send to a user on another NBX system in your organization). - Page 32 3: NBX M HAPTER ESSAGING 3 Dial 3 for Group Lists. 4 Press 1, 3, or 4: 5 To add members to a group or delete members from one, press 4. a To add one or more members to the group, dial one of these b To delete one or more members from the group, dial the destination 6 When you have added or deleted all of the destination numbers, press: OR hang up.
-
Page 33: Marking A Message As Private Or Urgent
To review or modify a Personal Voice Mail Group from the NBX NetSet utility: 1 Log in Netset > NBX Messaging > Personal Group List. You see a list of your current personal voice mail groups. 2 Select the group to review or modify. 3 Click Modify. -
Page 34: Other Ways To Manage Your Voice Mail Messages
3: NBX M HAPTER ESSAGING 3 To mark the message Urgent, press 1. To mark the message Private, press 2. 4 To send the marked message, press 1, or listen to the prompts for other choices. Other Ways to You can listen to and, in some configurations, delete your voice messages Manage Your Voice from within an e-mail application or a messaging application using your Mail Messages... -
Page 35: Phantom Mailbox
In addition to preventing a caller from leaving a message, a greeting-only mailbox does not allow anyone to forward or create and send a message to it or reply to a message that was sent from its extension Avoid adding a greeting-only mailbox to a personal voice mail group list. Phantom Mailbox A phantom mailbox does not have an actual telephone associated with it. - Page 36 3: NBX M HAPTER ESSAGING...
-
Page 37: Standard Features
This chapter describes standard features of the NBX® Telephones. It covers these topics: For help on accessing NBX features from an analog telephone, see the NBX Feature Codes Guide in the NBX NetSet™ utility. If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of the instructions in this chapter. -
Page 38: Dialing A Call
2 Dial the number. 3 When you finish speaking, hang up the handset. Redialing a Call On a 3Com Entry Telephone: Forwarding You can choose when and where to forward unanswered incoming calls. Incoming Calls Unanswered calls that come in directly to your extension go to a call coverage point. -
Page 39: Call Coverage Points
NetSet utility to see your call forwarding settings. Forward to Mail From the telephone, you can set your 3Com Telephone so that all incoming calls go directly to your default call coverage point, usually your voice mailbox. You can change the destination to the Auto Attendant or receptionist or a different telephone number. - Page 40 All Calls to VM. When Forward to Mail is in effect, your telephone rings once before forwarding the call to your default call coverage point. On a 3Com Entry Telephone: 1 Pick up the handset. 2 Press Feature + 440.
-
Page 41: Setting Call Forward From The Netset Utility
Call Forward Busy To set Call Forward Busy: 1 Pick up the handset, and press Feature + 467. 2 Dial the number that you want to forward calls to and press #. 3 To turn off Call Forward Busy, pick up the handset and press Feature + 467 again. - Page 42 4: S HAPTER TANDARD EATURES 3 Select a call coverage point: The number that you choose may be limited by your call permissions. To view your permissions, see NBX NetSet > User Information > Call Permissions. 4 Click Apply, and then click OK. If you select Forward to voicemail box, the caller can leave a message.
-
Page 43: Call Forward Precedence
Override To set the call forward override: 1 Log in to NBX NetSet > User Information > Call Forward Override. 2 Select your call forward conditions: If you select Call Forward All, calls will not ring at all on your extension and will be immediately forwarded to the extension or external phone number you specify in the box. -
Page 44: Putting A Call On Hold
Putting a Call You can put a call on hold for any reason. on Hold On a 3Com 3100 Entry Telephone: 1 Press and release the hook switch. 2 To return to the call, press and release the hook switch again. -
Page 45: Announced (Screened) Transfer
If the recipient wants to take the call, hang up the handset to complete the transfer. If you are on a 3Com 3100 Entry Telephone and the recipient does not want to take the call, press and release the hook switch to disconnect the attempted transfer and retrieve the original call. -
Page 46: Establishing A Conference Call
You must be using a telephone on the NBX system to establish the call. The other three parties can be any combination of internal and external parties. On 3Com Telephones, either press and release the hook switch or use the Feature Code. From a 3Com Entry Telephone, follow these steps: 1 Dial a call, or receive a call from someone else. -
Page 47: Disconnecting The Last Person That You Called
This feature is helpful if, when you add a party, That You Called your call is answered by someone else. On a 3Com Entry Telephone or a telephone that does not have a button programmed for Conference Drop: 1 Press Feature + 431. - Page 48 4: S HAPTER TANDARD EATURES Headset Volume — To raise or lower the volume of the dial tone or the sound that you hear on the headset, put on the headset and activate it as specified for your headset. When you hear the dial tone or during a conversation, press the up or down Volume Control button repeatedly until the volume is at the level that you prefer.
-
Page 49: Personalizing Your Telephone
Your NBX® Networked Telephony System has many features that can make your telephone easier to use. This chapter describes: For help on accessing NBX features from an analog telephone, see the NBX Feature Codes Guide below any screen in the NBX NetSet For how to set up your NBX NetSet utility password for the first time, see Chapter If your system uses a messaging application other than NBX Messaging,... -
Page 50: Ringer Tones
ERSONALIZING Ringer Tones To help you to distinguish the ring tone of your 3Com® Telephone from the sound of other phones, use the NBX NetSet utility to select one of nine ringing tones. You can also choose Silent Ring to disable audible ringing. -
Page 51: System-Wide Speed Dials
To assign or change a personal speed dial number: 1 Select NBX NetSet > Speed Dials > Personal. 2 In the Personal Speed Dials box, select an unassigned speed dial ID number, or select the speed dial ID number for which you want to change the speed dial number. -
Page 52: Printing Speed Dial Lists
5: P HAPTER ERSONALIZING Printing You may find it useful to have a paper list of personal or system speed Speed Dial Lists dials. To print a list of speed dials: 1 Log in to NBX NetSet > Speed Dials > Personal or System-wide. 2 Click 3 A list appears with all of the personal or system-wide speed dial numbers that are allocated to your telephone. - Page 53 5 In the Number/Address field: If you selected Pager for Method in step 4: Enter a pager number. Do not use parentheses, hyphens, or spaces. Ask your administrator if you need to include the area code and any other digits that your system needs to dial an outside number, such as 9, 8, 1, or 0.
- Page 54 5: P HAPTER ERSONALIZING 6 From the Interval drop-down list box, select the number of minutes that you want the system to wait after each attempt before it moves to the next attempt. The “best” time interval depends on the Attempt method that you choose.
- Page 55 If you specify EMail for the first attempt: Attempt Method E-mail and then you configure attempt: 2 through 5 as E-mail 2 through 5 as Pager 2 through 5 as VoiceMail If you specify Pager or VoiceMail for the first attempt: Attempt Method Pager or...
-
Page 56: Managing Off-Site Notification Using The Telephone
5: P HAPTER ERSONALIZING Resetting the Off-Site Notification Cycle When you log in to your voice mailbox and hang up or log out (regardless of whether you listen to or delete messages), you start the off-site notification cycle again. You will be notified about the next message that comes into your voice mailbox. -
Page 57: Preventing Unauthorized Use Of Your Telephone
3 To disable Do Not Disturb mode, repeat steps 1 and 2. To view your current Do Not Disturb setting even if you do not have a 3Com Telephone or if you are away from your desk, log in to NBX NetSet > User Information > Feature Settings. -
Page 58: Call Permissions
Information > Call Permissions. Class of Service The Class of Service Override feature allows you to apply the features Override of your own 3Com Telephone temporarily to another 3Com Telephone on the same local network. Example: ELEPHONE When Telephone Locking is activated, a person using your telephone... -
Page 59: Using A Headset
3 Put on the headset. 4 Pick up the telephone handset and set it on your desk. For how to use a typical headset and amplifier with the 3Com Basic, Entry, or 3102 Business Telephone, see later in this section. -
Page 60: Returning To The Headset After A Long Delay
If the handset is on hook, pick it up, set it on your desk, and begin to speak. On a 3Com Entry Telephone or an analog telephone, hang up the handset or press Feature + 111. The headset amplifier buttons for Mute and On are both set to On. - Page 61 telephone. When you are ready to receive calls again, set up the headset for receiving calls: 1 Pick up the handset on your telephone and set it on your desk. 2 Put on the headset. On the amplifier, set the headset button to On. Using a Headset...
- Page 62 5: P HAPTER ERSONALIZING ELEPHONE...
-
Page 63: Getting More From Your Telephone System
This chapter covers these topics: If your system uses a messaging application other than NBX® Messaging, use the documentation for your messaging application instead of the instructions in this chapter. For help on accessing NBX features from an analog telephone, see the NBX Feature Codes Guide in the NBX NetSet™... -
Page 64: Account (Billing) Codes
To enter an account code for an outgoing external call: 1 Dial the phone number. If an account code is required on a 3Com Entry Telephone or analog telephone, you hear silence as the system waits for the required account code. -
Page 65: Caller Id
External Caller ID or can configure the system so that you can block your identity (telephone number) from anyone you call. Internal and External The 3Com 3100 Entry Telephone does not display Caller ID. Caller ID Calling Line Identity On certain NBX systems, if your organization subscribes to Caller ID... -
Page 66: Call Pickup
6: G HAPTER ETTING ORE FROM CLIR for All External Calls To enable CLIR-All for all calls from your telephone: 1 Pick up the handset, and press Feature + 889. The Confirmation Tone plays. 2 Dial the number that you want to call. The NBX system does not send caller ID information on this call or any future calls until you disable this feature. -
Page 67: Directed Call Pickup On A Specific Telephone
To view the list of Call Pickup groups of which you are a member: 1 Log in to NBX NetSet > User Information > Call Pickup. 2 Select the group number that you want to view from the Group List, and click Details to list the members of that group. -
Page 68: Automatic Call Distribution
An agent becomes available to receive ACD calls by logging in to the ACD group. To log in to an ACD group using your 3Com Telephone: 1 Pick up the handset. 2 Press Feature + the feature code for the ACD group. Your administrator can tell you which feature code to use. - Page 69 Automatic Call Distribution Groups, Hunt Groups, and Calling Groups Viewing ACD User Status NBX NetSet > User Information > ACD Groups shows each ACD group that you are a member of. Click each column heading to arrange the information in ascending or descending order. Ext.
-
Page 70: Hunt Groups
6: G HAPTER ETTING ORE FROM Hunt Groups Incoming calls ring to one member of the hunt group. If that member’s telephone is in use, or if that member does not answer the call, the system “hunts” for another member of the group until the call is answered or is forwarded to the group call coverage point. - Page 71 Automatic Call Distribution Groups, Hunt Groups, and Calling Groups To log in to a dynamic hunt group using your 3Com Telephone: 1 Pick up the handset. 2 Press Feature + the feature code for the hunt group. Your administrator can tell you which feature code to use.
-
Page 72: Calling Groups
6: G HAPTER ETTING ORE FROM Calling Groups One type of hunt group is the Calling Group. Calling groups allow an incoming call to ring simultaneously on all telephones in a group, for example, a customer service group. To log in to or out of a calling group, follow the steps in Figure 3 Figure 3 Sample Calling Group Configuration... -
Page 73: Call Park
ACD or Hunt Group. A call could be forwarded through more than one group; the supervisor must provide the password of the most recent group. The supervisor must use a 3Com Telephone with a display panel and appropriate soft buttons, not a 3Com Entry Telephone, 3Com Cordless Telephone, 3Com 2101 Basic Telephone, or an analog telephone. -
Page 74: Paging
Paging is the general term used to describe the act of broadcasting a voice message through audio speakers. The 3Com 3100 Entry Telephone does not have a speaker. You can broadcast pages to other 3Com Telephones on your system that do have... -
Page 75: Paging The System
speakers. You cannot receive pages or be a member of a zone paging group. You can: Page all extensions with speakers on the system This method uses default codes in Page a subset of all extensions on the system, called a zone. This method uses extensions that the administrator configures for this purpose. -
Page 76: Paging Zones
6: G HAPTER ETTING ORE FROM To page, perform the following steps using your 3Com Telephone: 1 Pick up the handset. 2 Dial the appropriate paging code on your system. 3 Speak the broadcast message into your handset and hang up. -
Page 77: Configurable Operators
Configurable The Configurable Operators feature gives a caller who is directed to voice Operators mail the option of going to another destination. You can configure your own operators for those who call your extension (if the administrator allows it), and you can also use this feature as a caller to another device. -
Page 78: Using Message Waiting Indicator To Telephone
6: G HAPTER ETTING ORE FROM Configuring the Operator Destinations To configure your own destinations for System and Personal Operator: 1 Log on to NetSet > NBX Messaging > Personal Operators. The current System Operator and Personal Operator extensions and access digits appear. -
Page 79: Retrieving An Mwi Message
3 The display panel on your 3Com Telephone shows Success. The Confirmation Tone plays. Retrieving an MWI To receive and retrieve an MWI message, you must have a 3Com Message Telephone with a display panel and a programmable access button with status light configured (by your administrator) for MWI Retrieve. -
Page 80: Using Site Codes
6: G HAPTER ETTING ORE FROM In this example, to call a user in Dallas, a user in Chicago dials a Dallas extension (3000 through 3999). The dial plan on the Chicago NBX system sets up the necessary connection to the Dallas NBX system and then to the extension at that site. -
Page 81: Using Pulse Dialing
Figure 5 Using Site Codes to Dial Remote Offices 1 NBX System in Chicago 2 Wide Area Network (WAN) 3 NBX System in Atlanta 4 NBX System in Dallas Using Pulse Dialing In some locations, analog telephone users must dial telephone calls using pulse dialing instead of tone dialing (also called Dual Tone Multi Frequency, or DTMF, dialing). -
Page 82: Additional Applications
6: G HAPTER ETTING ORE FROM To change from pulse dialing to DTMF during a call: 1 Press Feature + 891. 2 Your connection is switched from pulse to tone (DTMF) for the remainder of the call. When you hang up, the port you were using on the Analog Line Card reverts to pulse dialing mode. -
Page 83: Feature Codes
For help on accessing NBX® features from an analog telephone, see the NBX Feature Codes Guide in the NBX NetSet™ utility. NBX Tones As you use your 3Com Telephone to receive voice mail and use the feature codes on the NBX system, you hear these tones: EATURE... -
Page 84: Feature Codes With 3Com Telephones
A large number of telephone features are available by pressing the 3Com Telephones Feature button on a 3Com Telephone and entering a three-digit feature code. These feature codes are listed in hear the Error Tone if you make an error such as trying to enter an unsupported feature code, an invalid extension, or an invalid password. -
Page 85: 3Com Entry Telephone
3Com Entry Some of the features that are listed in Telephone Flash on 3Com Entry Telephone like Hold, Transfer, and Conference. For all other NBX features, use the preprogrammed Feature button and the feature codes listed in Using Feature Follow these steps to use NBX feature codes: Codes 1 Pick up the handset. - Page 86 7: F HAPTER EATURE ODES Table 9 NBX Feature Codes (continued) Feature Class of Service Override Conference Call — Add Conference Call — Drop Direct Mail Transfer Do Not Disturb — On/Off Flash Forward All Calls to Voice Mail — On/Off Lock Your Telephone —...
- Page 87 Table 9 NBX Feature Codes (continued) Feature Volume Up or Down Feature Code F + 102 to raise the sound F + 103 to lower the sound Using Feature Codes “Setting the Volume” Chapter 4...
- Page 88 7: F HAPTER EATURE ODES...
-
Page 89: Telephone Nstallation And Maintenance
Although the connector layout varies between telephones, all 3Com Telephone Telephones and attendant consoles use these symbols to identify the connectors: Figure 6 Connection details for each type of 3Com device are listed on the packing sheet that is shipped with the device. ELEPHONE NSTALLATION AND AINTENANCE... - Page 90 6 Tabs for the support bracket AINTENANCE For information about the underside of each 3Com Telephone, and for information about how to connect any 3Com Telephone or Attendant Console to a Power over Ethernet source, see the packing sheet that comes with the device.
-
Page 91: Attaching The 3100 Support Bracket
Secure the bracket to the telephone with screws. Desktop Position Figure 7 Desktop Position 3Com 3100 Entry Telephone Figure 7, the support bracket is installed in the desktop position. Attaching the 3100 Support Bracket... -
Page 92: Wall-Mount Position
Swapping Because your extension number and personal settings are associated with Telephones your physical telephone, only your administrator can move phone extension settings from one telephone to another. AINTENANCE shows how to install the support bracket on an 3Com 3100... -
Page 93: Cleaning Your Telephone
Cleaning Your Always unplug your telephone from the power source and from the Telephone network before you clean it. Use a soft cloth dampened with mild detergent. WARNING: Failure to unplug the telephone before you clean it could result in electrical shock. Troubleshooting Table 10 Problems... - Page 94 After I call another user in my organization, I hear a tone but no ringing. On my 3Com Business Telephone or 3Com Manager’s Telephone, all incoming internal calls come over my speaker phone.
-
Page 95: Index
NDEX account codes and billing codes 64 feature code 85 ACD 67 and the Do Not Disturb feature 57 feature code 85 administrator, definition 8 agent (supervisory monitoring) 73 all calls, forwarding 39 analog telephones on an NBX system 11 announcements, broadcasting 74, 76 answering calls 37 applying your call permissions to another... - Page 96 89 conventions, documentation 8 creating voice mail messages 29 customer (supervisory monitoring) 73 dial tone 83 troubleshooting a 3Com Telephone 93 dialing calls other methods 38 redial 38 release with headset 59 switching from pulse to tone 81...
- Page 97 icons in the NBX NetSet utility navigation 14 shortcuts 14 icons, display panel locked telephone 57 incoming calls ACD groups 67 answering 37 calling groups 70 forwarding directly to another user’s mailbox 45 hunt groups 70 transferring 44 indicators of voice mail messages off-site notification 52 on your phone 24 installing telephones 89...
- Page 98 (call forwarding) 39 ringer tone, choosing 50 volume 47 ringing Do Not Disturb 56 RJ-11 jack caution, avoiding use with 3Com Telephones 90 RJ-45 jack caution, using instead of RJ11 90 security passwords 22, 23 preventing unauthorized outbound calls 57...
- Page 99 89 mounting 3100 91 moving and swapping 92 time-of-day calling restrictions 57 toll calls, preventing others from dialing 58 tone dialing 81 tones, 3Com Telephones 83 tones, ringer selection 50 transferring calls 44 feature code 86 troubleshooting introduction 89...
- Page 100 NDEX...